It is when things go wrong that you get to see if a company understands what is good customer…read moreservice. I had been waiting for 6 weeks for my lenses to get back from SEC's lab and was getting irate as I need them urgently. SEC gave me the opportunity to select any pair of frames they stocked and a lens of my choice for NO CHARGE WHATSOEVER. They clearly understand what customer service is about and turned a bad situation into an total win for the customer. Great job, I will be back.

I work uptown and was going to a different optometrist, but decided to switch several years ago…read morebecause the front office staff was rude and the doctor I liked moved out of town. A coworker recommended Spectrum, and I haven't looked back. The entire staff is very friendly and helpful. I know that the long term care of my eyes is in good hands. The staff help me make the most of my benefits, and appointments are enjoyable. I love that I can set up appointments and communicate via text.

New in town. Stepped on the one good pair of glasses I have. Googled business which might repair…read morethem and came across Sally's Optical. Even though it was a 25 minute drive, I made appointment for today. Morgan greeted me very personably as I entered and after I showed her damage to frames, she took them and in less than 15 minutes brought them out to me as good as new. When I pulled out my wallet to pay, she said there was no charge. This visit exceeded my expectations. Plus, the business had a really cool vibe and very friendly opticians. I will certainly consider them for any future optical needs. Thank you Morgan and Sally's Optical. Frank A.

Sally's is super fun and their staff make you feel so welcome!! They are very helpful and honest…read morewhen making a choice on style shape and color for you. Love Sally's and it is great to have the opportunity to write a review!!

I have been seeing Dr. Mumford for almost 5 years and I would not go anywhere. The office staff is…read morevery helpful!

I went in looking for an eye dr closer to me. They were fine. The quality of their lenses is not…read moregood. I payed about 1k after insurance for my glasses. The lenses were off when I got the glasses, which they did order new ones for me. Second try is just as bad. The lenses are very plasticity and I can't see anything. I will not go back to this eye dr.

If you're looking for something unique and high quality, look no further. There are absolutely no…read moreother places like this around here, it's truly a gem! I contemplated so many different styles, but Don was kind enough to let me be the first to try on a new design from Spain! The second I put them on I knew they were perfect. He picked out a pair I never would've known about otherwise, but you'd think they were custom made for me. I cannot tell you how many compliments I receive on a daily basis. Glasses to me have always been a necessity, now they're a fashion statement. Thanks for amping up my look, spektkle!

Don is a great guy. He showed us some fantastic options, all the time being "no pressure" and…read moresuper friendly. We visited him last year for glasses and again this year. Very cool frames. Very high quality. Very affordable. Cheers!

Very friendly staff and Dr Bunich performed a thorough exam and explained everything very well.read more

The staff were all amazing. The nurses were all very kind and attentive and listened to all my…read moreconcerns while setting up my appointment and before meeting the doctor. By far the best doctor I've ever talked to, he was very attentive and validating of my concerns. He was very in-depth with every aspect of my eye injury care and preventative care, and eased my anxiety about it. I will absolutely come back!! I do not regret taking the chance to try this place. Thank you guys!!! :))

I've been a patient of Dr. Courtney Dryer for five years now. Every experience I've had there has…read morebeen fantastic and I will continue to go to her for my annual eye exam and frames. It's located upstairs in a large space decorated like a boutique. They have cute and quirky decorations that really liven the place up. There's a small waiting area where you can watch TV while you wait except that I've never had to wait in the five years I've been coming here. Dr. Dryer does a fantastic job with remembering details about her patient's lives and makes great conversation. She's very friendly and personable throughout the appointment. Her mom Lana is at the front desk and helps with all the paper work and finding frames. They do a great job and explain the purpose of each test performed. I feel lucky to have found such a great eye doctor!

I highly recommend Autarchic Spec Shop. I had gotten to a point where I was wearing my glasses full…read moretime and I was ready for a change. On my first visit with autarchic, they did a thorough eye exam where they explained the purpose of each test. Then they fitted me for contact lenses. I particularly liked how they walked me through putting them in and taking them out multiple times before I left. While i struggled a little at first, their instructions are now second nature and I can insert my contacts quickly on the first try (as long as I dont blink them out first. Since my visit, they helped me order a year supply of contacts over the phone. I left a message and they quickly responded. The shop itself is eclectic and cute with a very boutique feel. You don't ever feel like they are churning customers. The visit was very personalized and relaxed.

Been seeing Dr Moore for almost 15 years now- Amazing Doctor…read morebut today I want to thank Penny. She is an exceptional member of the practice and love that she always keeps me looking sharp with the latest trends. Sometimes I wanna pick willy-nilly but she knows me best! Thank you for helping me with my GUCCI glasses this year. You were right! I'm so happy!!

Would NOT recommend. Been here 3 times and each time was worst then the last. Nothing special about…read morethe service and it's only convenient bc I work in Uptown. EXTREMELY overpriced and slow to get your glasses. Plenty other places that do better.

Kevin's new location is 7148 Lawyers Rd, Charlotte 28227…read more He fixed my frames beautifully!

Fixed my husband's glasses after Visionworks broke them and refused to fix. Great, fast service…read more They're at a new location on Lawyers Rd so definitely call

I came into this store for a very simple request. I just wanted nose pads added to my glasses. One…read moreemployee took them to the back, then a different employee came out and told me they had broken my glasses. Their "solution" was to offer me 50% off new frames. So instead of a quick adjustment, I left with broken glasses and the expectation that I should spend more money here to fix a problem they created. That is completely unacceptable. Glasses are not cheap, and I trusted them with mine for a basic service. There was no real apology, no attempt to make it right, and no accountability. Any reputable optical shop should be able to handle something as small as nose pads without destroying your frames. If you value your glasses, I would recommend going somewhere else.

Terrible communication. I called the office to let them know I would be late and get there at…read more8:12am because of a six car crash on highway 85. I was told by the person on the phone that it would be fine and not to worry at all. I ended up getting there at 8:11 am and was told by the receptionist that I was pasted their ten minute grace period and there was nothing she would do to help.

I made another appointment despite my disappointing previous experiences. Well today was an amazing…read moreexperience! Checked in at 2:55, was taken back by 3 and was seeing the doctors by 3:15. I was walking out the door by 3:45! Standout employee - Laura. She was amazing! Polite, helpful and even cleaned and adjusted the arm on my glasses. Love when I revisit a place that I had a bad experience in and it's improved.

My first time visiting this location, my normal spot is the Plaza Midwood location. I recently…read moremoved so this location is close to home and I can ride my bike. My visit was during the holidays, literally a few days before Christmas so basically took whatever was available. My initial experience walking in, one person at the desk but she was on the phone. She didn't acknowledge me but she's on the phone. The thing that bothered me was, she put the call on hold and walked back to the doctor and still no acknowledgement. Not a I'll be with you shortly or someone will be with you, nothing. After roughly 10 mins of sitting there with an appointment, another lady walked in and immediately acknowledged me and started my process. From this point on, great service. Doctor was great, nurse was amazing who took my initial specs before the doctor came in. I really enjoyed the doc, she gave me some great advice and suggestions. Seeing that I'm not new to Eye Dr, she was able to pull up my old records and supported much of what my prior doc suggested. I'll definitely be back to this location, great staff once the ball started rolling.