Im sad to see the one-star reviews! Especially knowing this is someone's small business. My experience was very positive, and I felt that my items were handled with care. I brought in my wedding dress and a suit, and they did a great job cleaning both. I was especially impressed with how well they removed the dirt and stains from the train of my dress. Their pricing was competitive, and everything was ready for pickup within one week. My dress did have velcro hooks for attaching capes, and those were removed during the cleaning process. However, I believe this was likely done to prevent the Velcro from snagging or damaging the delicate fabric. Overall, I was happy with the service and will definitely come here again! read more

I've been using them for 6-12 months now because they're cheap but I can't do it anymore. They just don't clean your clothes! I work in an office, not some filthy job. None of my blouses are really clean. And they've shrunk most of my dresses and skirts. Don't be lured in by the cheap prices. They don't even clean in house the clothes are sent somewhere else. I learned that because my clothes just weren't returned on time by whoever cleans them. If anyone knows of a good cleaners that won't break the bank, let me know! I'm in the market for a new cleaners! read more

For over 20 years they have been reliable and deliver competitive pricing. They quality of their work is excellent

I don't have a review yet cuz I just dropped my clothes off today. I went here because my other cleaner closed. Next Door said this place charges $1.25 for shirt laundry and 2.50 for dry cleaning. It was a recent post too. However they actually charge $3 per shirt and $3.75 to dry clean slacks. This seems expensive to me, for Tustin, but it is the going rate. I'm not sure why cleaners won't publish their rates. It would certainly help the consumer read more

Absolutely the worst place to bring your clothes. They lost an expensive jacket and a pair of pants. The owner refuses to call me back. This person is the rudest person on the planet, shouting at me in front of other customers was the icing on the cake. They decide what to charge you depending on day and the person at the register. Often they will overcharge or refuse to accept coupons. I was the dummy that decided to give these people a chance read more

I have been bringing my dry cleaning to this establishment for years! Today I picked up my dry cleaning and was charged 17.00 for cleaning a tea length dress. When I asked why it was so much, I was told that it was due to the length. It was tea length. Absolutely ridiculous! I will be taking my business elsewhere! read more

DO NOT GO TO THIS PLACE!!!! This is by far the worst dry cleaners I've ever been to. I honestly don't think they even dry clean your clothes- they probably just use a regular washer and dryer because all my clothes came back ruined. They exorcising destroyed an expensive mohair sweater that came back looking like someone threw it in the dryer because it was completely destroyed and shrunken. The lady who works here is extremely rude and lied saying the sweater was damaged before and even suggested I go back to the store I bought it from to complain which makes no sense. They do not care about their customers or their items and are a fraudulent. Don't go here unless you want your clothes ruined! read more

Yet another dry cleaner in Tustin, and with so many within 5 miles of each other, the competition is fierce. I don't care that they still use the old standby"perc" solvent process,versus the more eco friendly "wet process". With most garments at $2 each sans coupon, they're OK by me. Interesting that the yelp reviews are as wide ranging as the fingers on your hand. It might not be the best, and one yelper called the owner of this place Medusa LOL. But as a 10 plus year customer of this place, they've always cleaned my clothes well at a fair price. I might have given them 3 stars. This last trip, however, they earned their four stars. And here's why.... I purposely have not gone to any dry cleaner in the last year. The job I have now is business casual, so my need for starched, scratchy, rash inducing shirts is gone. I even donated some suits, dress shirts, and ties to charities. Everything I purchased and wore this past fall and winter were all easy care, no-iron, and machine washable. To my surprise, when dropped off two sport coats for dry cleaning last week, the counter person said, "Oh - sir, you have some sweaters you never picked up!" Hm.. I don't remember dropping off any sweaters in the past few months. To my surprise, I dropped them off exactly one year and two weeks ago. And the counter person said, "Normally, we would have donated these to Goodwill after one year. We called your number twice and left two messages. But I thought they were SPAM phone calls so never heard them She added,."...your cashmere and two spring weight designer wool sweaters were just too beautiful to give away". I honestly had forgotten them. Thanks to them, I didn't lose these expensive items. Thank you, Dry Clean Express! read more

WARNING!!! WARNING!!! WARNING!!! It is very very important to read yelp reviews before letting a business handle anything that is important to you!! I should've read these reviews before handing this business my clothing, but now it's too late. They have destroyed items of clothing, and they are saying it's my fault. I can't believe their bad attitude and poor customer service. They won't even refund for the cleaning. They just do not care about their customers at all. I'm very skeptical that they know how to properly clean items without ruining them. It's a business of people who do not know their craft. These are amateurs. Please read all reviews carefully because once your clothes are ruined, there will be no refund of your money, no apology, no sympathy, and no wait to reverse what they have done to your clothes. I'm so saddened that they have damaged a cardigan that I had treasured. :( read more

Not sure where the few positives review come from?!?? If I could, I'd give this place NEGATIVE 5!!!!!!! I have no idea how they manage to stay in business, can't wait for them to shut down! Save yourself the trouble and headache!! I've been coming here for 3 years, maybe more... and noticed that recently it's just getting WORSE! Service and the quality of work. Heard there was a change in ownership. What completely made me snap and refuse to ever use this place is how they RUINED my shirt (it's now discolored), didn't get the stain out of a white top, and my fiancé's blazer was damaged. Not to mention times when she lost a button off a polo shirt, didn't bother to apologized. Of course she points to the sign that says "we are not responsible for BLAH BLAH BLAH" meaning she doesn't care what your complaint is. The old lady Nayha (don't know how to spell her name) actually said "this is a VALUE DISCOUNT CLEANERS, if you want better quality and service, go else where". Well she got her wish... She also charged me extra $2 for pleats on my shirt, when I've never been charged extra before when they dry cleaned it. So imagine getting the top back still dirty with the stain. Do yourself a favor and take your garments down the street to Mr. Best Dry Cleaners!! Friendly service and WOAH they ACTUALLY GET STAINS OUT THE FIRST TIME!!! read more

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The draw to this place was the coupon for $1.75/dry clean garments. It appears they have changed their prices and won't honor their advertised price when you come in. It's a shame because this is out of my neighborhood and continue to support their business for their reasonable prices. But if your going to draw us in for false advertising, it's not cool. Alex, the worker is really nice. The young ladies that have recently started working needs a few lessons in customer service. There's nothing special for their services from the dry cleaner down the street. It's their prices. But I guess not anymore. read more

Dry Clean Express - Tustin - Advertising $1.75 but it's really $2.15 and they won't honor the coupon. - Dry Cleaning Near Me - Tustin, California

I have been a customer for over 25 years. Even after I moved from the Tustin area 22 years ago, I still continue coming here. The staff are always friendly and efficient. Service is reliable. Clothes are done on time. I have never had a bad experience and that's why I drive past dozens of other dry cleaners to come to Dry Clean Express. I urge you to give them a try. You will be satisfied. read more

This store has been doing my clothes for year now and I wouldn't switch to any other place!! The ladies at the front desk are extremely kind and have never lost my clothes. I'm not sure why the reviews are so bad but this place is definitely underrated. Highly recommend!!! read more

We usually get all of our dry clean services here and don't have any issues. One of the zipper from our sofa covers was broken and they were able to replace it. - Maria & Leti read more

The previous Yelper mentioned that you can print out a coupon online and use it at this location. Well, things apparently aren't that simple. Infact this is where it got complicated and messy. I found the coupon through valpak online and I noticed their special for 5 dress shirts, washed and pressed for $1.10 each. I really only had about 2 shirts I needed washed and pressed, but since this deal was so good, I waited an extra day and picked out 3 more shirts. I came down to this location, and just my luck, I was greeted by this evil medusa look-a-like lady from India. I quickly mentioned, "I heard about your place through internet..and I have a coupon." That smirk quickly turned in a frown. Before I even handed her the coupon, she blurted out.. "oh this is expired." "I printed this out yesterday, and the date says 5/28/2010 (2 weeks from now)." "Oh it says it should not be altered and you cut this coupon." Well excuse me miss. How in the world are you suppose to remove a coupon from a fixed piece of paper without cutting it? At that point in my frustration I just asked," Look are you guys looking for any business here? I m more then happy to take this else where." "No no, we will definitely take your business." Then she was looking through my shirt and I have a feeling some bull was going to be coming up pretty soon. "Oh this and that shirt, they are not real dress shirt. Its going to take some extra time to press. It will cost $1.85. Out of the 5 shirts, only one can be cleaned for $1.10". At that point I was already on my last string of patience and I just snapped. "I think I have heard enough from you. I will be taking my business elsewhere." She responded in taunting kind of way, "Sure.. it was nice talking to you as well." I thought India was the capital breeding ground for customer service reps and apparently this b*tch didn't get the training. Go elsewhere. read more

DO NOT GO HERE! Horrible customer service and they stained my comforter!! I had gone here a couple times due to receiving a coupon in the val-pack. This last time I went, I forgot my coupon. I attempted to leave, in order to come back with my coupon, but the guy at the front counter gave me his word that they would honor it when I came back to pay,since I was a return customer. Low and behold- I came back on the date my comforter was ready and the lady at the front not only wouldn't honor my coupon, but was rude, snarky and disrespectful. Another woman standing next to me was also taken back by the horrible customer service. After going around and around and being told that "the computer wouldn't be able to allow them to honor the coupon", the computer "magically" was able to honor it and I was treated like crap and told not to come back. When I got home and opened the dry cleaning bag, I found a HUGE orange spot on my white comforter- not previously there. Needless to say, I would NOT recommend going there to anyone who desires to be treated with respect and have there items cleaned properly. read more

. The only reason I started going here was because it's next to Bon Epi Macron where I get my breakfast. I took my new shirt there after wearing it 3 Times. They ripped it and they want me to pay for half the alternation. Weird owner. Instead of giving me store credit for giving you so much business. I would post a pic of my shirt but they jave read more

I took in my work shirt just for a sharp look, but when I went to pick them up, the employee said they are not responsible for any items missing, stolen, torn, or stained. When the employee did not find them, I was asked to help, so I literally had to go into the back to get my shirts from four different locations, on the downside, they were stained and threads pulled out. Furthermore, I was accused of claiming shirts that dis not belong to me, and that i just found the owner's ticket. I took my shirts, called to speak with a manager/owner, who was not directly rude, nor apologetic, but outstandingly unhelpful. They have a certain crowd they tailor to (hehe see what I did there?) which is nice for those select few, thus Sunny Dry Cleaners is where I take my business, my Army Uniforms are impressively impeccable at Sunny's as well as helpful and friendly service was given every time I've gone. Thank goodness I live in Tustin, I can just walk there. Back to Dry Express: They aren't worth a penny. read more

DO NOT GO TO THIS DRY CLEANER!!!! I'm warning you all these negative reviews have turned out to be true. This is a nightmare. I had a designer sweater that cost $200. They shrunk it and destroyed the fabric. This is not an honest business!!! They are not taking responsibility for any damages. Do not trust this dry cleaner with expensive fabrics. Their customer service is so poor. I had very doubtful feelings after reading the bad reviews, but I had already paid. I tried to disregard the reviews, but my fears came true... It is impossible to fix this problem, and they won't refund my money. DO NOT GO HERE. They are dishonest!!! read more

They said I could get next day ready shirts... Day 2.. went in.. shirts are for pickup on day 3 they tell me Day 3.. didn't go in Day 4... They don't have my shirts.. they sent them somewhere else, need to come back in a few hours Day 10 went in and was told next time they won't charge me for rushed service... WHAT!? Horrible read more

DONT WASTE YOUR TIME OR MONEY!!! Brought a $50 trapper hat, got back a misshapen piece of fur. The Indian lady who I assume is the manager wont take responsibility for it accusing me of lying and that it is the hat makers fault.I have had this hat cleaned dozens of times and it has never happened so how can it possibly be the manufacturers fault?! Loyal customer since day 1 that they first opened, 15 years, and I can tell you that this will be the last time I ever set foot in that place. I would rather pay more to someone who knows what they are doing than pay a little, be accused of lying and have all this happen to me again. read more

We have been customers for many years but the quality and customer service have always been hit or miss. Alex was great but the female employee is terribly rude and they recently lost a pair of pants (part of an expensive designer suit), blouse, and sweater all within a month of each other. We have received no apology, or attempt at rectifying the situation. The female employee gave me attitude when I inquired about the status of the pants. I have overheard her making fun of customers in front of other customers. She also tried to pass off another customer's dress shirt as ours even though the size was incorrect. The last blouse they dry-cleaned came back smelling like terrible body odor (it was a brand new item, never worn). Don't be lured by the cheaper prices, it is not worth the headache. read more

Seriously? What's with the one star reviews? We've been going here for the last three years about twice a month and have nothing but great things to say about them. We've used both the dry cleaning and the alteration service and never have once had an issue! Clothes come back perfectly cleaned and pressed.....which, BTW, isn't that exactly what you'd expect? Everytime either my wife or I go there, they're always friendly and cheerful. I'm sure that they can have a bad day or have to deal with crappy customers at times - thats part of being human and working in the customer service industry. Are we in the minority? I really don't think so. We've since moved out of the local area and it's twenty minutes out of our way to go here, but like others have mentioned, the prices are fantastic. They'll continue to keep our business for a good long time. ;-) read more

Stay away. Of all my shirts that came back, none of them came back pressed professionally. It was like a first timer was learning on how to use the pressing machine. 2 had melted buttons (one of them ornamental), 4 have front pockets and all are rumpled. 1 shirt the collar was not lined up correctly and now has a odd crease. And last, the fabric that is on the non- button side - one, the edge was rolled over and pressed as 2 layers. The second the fabric was not pulled to lay flat and is in a state that I don't even know how to describe the result. OH! And I almost forgot. 2 shirts smelled like BO (and not mine) when they returned! read more

My clothes weren't ironed properly and it came with new stains! Not cool :( I'm taking my business elsewhere

I've been coming to Dry Clean Express for many years now. They have always taken great care of me. My clothes are typically ready for pickup within 48 hours. I am always greeted by a friendly face. I don't like having to deal with coupons for my dry cleaning. I appreciate their every day low pricing for both laundry and dry cleaning. If you are looking for a trusted neighborhood dry cleaner I would give them a chance! read more

Hey, it a dry cleaner, not a life altering experience. I have been a customer for ages and have always been treated great. Unlike another review, I never have a problem with my coupons, I just make sure that they are not expired. The bounce around where they are printed, so sometimes you have to hunt them down. regular service is about 3 days, which is just fine with me. They have even rescued a few shirts that I never thought would be clean again. read more

Took my red suit with pleated skirt to them. They ruined the skirt by taking ALL THE PLEATS OUT! I requested it be done correctly...it was RETURNED WORST! The suit is ruined as they also took the buttons off the jacket. Do NOT take any clothes here. Your clothes will be DESTROYED. read more

Review is long overdue. Long story short, I found a stain on one of the shirts that had dry cleaned that wasn't there before. The employee was trying to be helpful in coming up with a solution, but the owner was completely rude, not to mention she yelled at her employee in front of me saying that she shouldn't have offered anything to me. I really couldn't believe my eyes. I told her I would never come here again and all she did was chase me out the door and sarcastically said "thanks for your business!!!" Basically, you get what you pay for. I will be going elsewhere. read more

Today I officially will stop going to this Dry Cleaner. The cheaper price is not worth the rude attitude from the women who never smile @ the counter. I normally drop of my clothes and pick it up around the same time around 4 to 5 pm. I have been going there for years. I had a incident a couple of years back with some of my light slacks had full of ink stain on them. This lady was rude then but the " lady Manager" who only works till 3 called me back and got rid of the ink stains. Flash forward a year later. I noticed that my light slacks started to have ink stains again, but it was already too late to return it to them since I did not check it before I left. Took care of it at home myself thanks to good old hair spray. So this time before I left the place I made sure there was no ink stain on them...had to deal with the rude lady again who said" next time when you drop off the pants we really need to check to make sure I did not bring it that way." What a She never took any blame for it. The customer who has been going to them for years is always wrong? Do not need that BS from a dry cleaner employee. Yelp helped me fine a new one. Thank you yelp...... read more

I have been going to this place for years. Over the years, I have witnessed the manager, Neha, in yelling matches with her customers. That should have been a sign to me to stop going to this cleaners. I have been a loyal customer for approx 10 years, but am very careful with my clothing so had never really brought them dirty or stained clothes. Last week, I accidentally got a tiny pen mark on my new silk dress. I brought it in, explained the situation to the manager, and asked her if I should try to just spot clean it myself since it was a pinpoint size ink mark and it was the first time I had worn this Theory $300 dress. She said no and told me that I should dry clean it. I told her that if she did not think the dry cleaninng could remove it, I would rather try gently cleaning it myself with a Q tip so as not to ruin any surrounding area. She said no and told me to dry clean it. When I got the dress back, the tiny pen mark is now a bigger brown spot. This was a shock since the manager had told me to dry clean it. BUT, what was even worse and what is NOT acceptable is that now surrounding this spot is a 2 inch perimeter of thinned out, worn silk. It looks like they scrubbed it...there is a worn area which is almost a hole now. This was BRAND NEW dress. Neha, the manager started yelling at me when I wanted to discuss this problem with her. She refused to address the problem, but rather told me to leave and to never come back again. She was embarrassing herself and me. I asked her to please have the owner call me, and no one has called me and it has been 4 days already. Neha was probably scared to give the owners my phone number given her unprofessional and mean behavior to a customer. I suspect she never even gave the owners my phone number. She told me the cleaners recently switched owners, and that the owners never come in to the shop. So, if you are the owners of this store, please contact me. My ticket number was 386-552 and customer number 665-9798 on my receipt. I gave Neha my current phone number, which is not the one in your computer anymore. I do not think you want Neha working for your business. She is highly unprofessional and a mean individual. If you read your reviews on Yelp, so many of your customers are complaining about her and one even called her Medusa. She is driving your customers away. And, if your business ruins a dress, you need to take responsibility for this. Especially for your long term customers. You cannot just take people's money, but not be accountable for your quality. read more

I have been going three times a week for over a year and a half. I truly love most of the employees here. But the owner is one of the most rude people I have ever come across. She truly does not care about customer service.... She treats her customers worse than her employees. Which from what I have seen is really bad. So if you enjoy being treated like your stupid and a liar this is the place to go. read more

Horrible customer service. They ruined 2 suits of mine and tried to say it was because I left it in the plastic dryclean bag that they put on it. My suits smelled so bad of the chemicals that they used. And the owner did not even offer an apology much less compensation. I have been going there for over 15 years and with this new ownership, I will never go there again... read more

They lost my down comforter. And they are now telling me that since its old. They don't have to replace it since it has lost it's value. They will buy me a comforter of similiar qualities...maybe. even thought their policy said that if they lost your item they are responsible up to 10 times the cost. She wants to buy a $50 comforter and say thats equal to my Macy's hotel collection hypothetic down comforter...are you F@#$!!! Kidding me?!?!? In what world are they eqaul. I spent money on a quality item because it last. And after they lost it, has us coming back and fourth to look at there lost and found. They now tell me that it's too much to give us credit. Seriously how are they still in business. read more

The ruined all my clothes. And didn't even wash it. Ruined my new clothes. Do not take it here.

This place is cheap. The quality is what you are paying for. The last few shirts I brought here of my boyfriends came back shrunk. He was still able to wear them, but these were very nice and expensive shirts so I was hoping for a little more. I learned my lesson. read more

I have been a Dryclean Express customer for 20 years, taking in all kinds of suits and sweaters about once a week. They are always friendly and everything comes back looking great. Occasionally there is a stain that won't come out, a thin fabric once ripped, and one time some curtains shrunk, but it wasn't their fault. My experience has been Good service at a Good price and Nice people! read more

Went in and was over charged! When I called I was told that my shirts were not $1.50 but $2.50. Never again!!!!!

Price is good but i had multiple occasions where I brought my dry cleaning home and certain articles of clothing smelled really bad, like BO or somebody stinky wore it that wasn't me. Not sure if that's caused from the chemical not being changed out often but it's happen to me too many times to go back there again.. read more

I've been a customer here for 4 years. Typically, I drop off clothes in the early morning and deal with a guy...no problems. As previously mentioned, the coupons make it a great deal. Occasionally though, I have to stop by mid-morning or afternoon and run into the Medusa owner as a previous reviewer describes her...LOL. If you're using a coupon, she'll treat you as second-class. If you drop off 10 shirts with a coupon, without telling you, she'll ring up 8 of them at the coupon rate and the other 2 at regular price. Then, when you question the total bill, she'll make up some excuse as to why they don't qualify...there are stripes on this one that might bleed, this pattern needs to be hand-pressed, etc. Funny thing is I've dropped off all these shirts before without any problems. Also, the last time I came in, I showed Medusa the coupon and she proceeded to ring up the entire bill at regular price. I didn't trust her so when I questioned the total, she said "shit" and blamed me for not showing the coupon...which was sitting right in front of her...worst customer service evers. Anyways, if you want the deal, come early in the morning before work and you can deal with the nice workers. If you run into the owner, CHECK your receipt. She cannot be trusted and won't hesitate to rip you off. read more