So I am updating my review because I was called today from a restricted number, from someone at Drybar's corporate offices.
Apparently they read my most recent reviews and wanted me to take it down.
It is unnerving that they weren't calling me because of my call to them last week(when I called them to find how my credit card was fraudulently used at one of their locations without my permission or knowledge, and being very briskly rushed off the phone with no desire to resolve my situation or help me in any way), but were calling me because they didn't like my last review of them on Yelp.
I was told that my card was not "stolen," but "their computer system used it erroneously on another client." She then went on to explain that their computer system stores credit cards and sometimes the wrong one is used during a transaction, which is what, allegedly, happened when my card was used for a $275 transaction, which appeared on my credit card bill.
The charge took place over a month ago, and what I want to know is, if it were such a simple error, as this Drybar representative made it seem, why, then, wasn't I notified and the transaction reversed when it occurred?
When I was asked to remove my Yelp review(because, according to her: "it is incorrect- your card WASN'T STOLEN, it was our computer system that used it in error") I explained to her that I would not be removing my review, because my review explained exactly what happened and I didn't fabricate the situation, and, if their computer system stores your credit card number every time you use it, and they don't require photo ID, and an error like this can occur so easily, wouldn't that be WORSE than if someone had actually stolen my card and used it at their locations?
I would think, that a client's information, (and CERTAINLY their credit card info) should be safe and protected, and not kept in a system that someone's card could so easily be used for the wrong transaction.
I stand by my previous review that if you do business with Drybar, you should be careful when using your credit card, because I was not told that they are doing anything to change their methods of keeping information, only that she would delete my information from their system so it won't happen again.
Oh, WOW, she made it seem like I should be pleased that they are undoing something that should never have been done in the first place!
What is even worse, is the fact that this phone call took place over 6 hours ago, and she told me that she would be "immediately" emailing me to confirm that my information had been deleted from their system, as well as sending me her contact information in case I wanted to get in touch with her.
Well, the day has ended and I have not received any email from her. I am not surprised, though, because It was clear her only intent was to try to get me to remove my review on yelp, not to actually 'make things right 'with me.
So, Drybar, here is my updated review-I still stand by my concerns stated prior, because of my past experiences with Drybar, and remembering that my ID was never verified when I used a card, and your own statements that your 'computer system' stores clients' information, which can potentially be mixed-up with other clients' info, which in my case, resulted in a charge on my credit card which cleared, that I did not authorize or even know about until I saw it on my credit card statement (yes, I do believe that is categorized as a fraudulent charge, at least, according to my credit card company and bank)
I don't appreciate being contacted because you didn't like my review-I would have preferred being contacted because you actually felt bad about the way my matter was [not] handled when I called about it, or perhaps even, because of the annoyance and time that I have had to devote to undoing what your company has done. read more