It was my first time trying out Drybar and it was less than stellar. My appointment was at 2 pm, but they did not even take me back to get washed until 2:20 pm, which was strange as I had an appointment and 2 people walked in after me with no appointment and got taken back right away. My stylist seemed to be annoyed that he even had a client. No one acknowledged that I had been waiting for so long. The stylist was clearly not happy to be doing my hair, I have no idea why as we did not really speak. At one point he dropped the hairdryer on my head. At another point, he asked me where I part my hair and I told him I have curly bangs so where do you think I should part it? And he just straightens the bangs into my eyeballs and I had to stop him and say they are too long straight, I can't see, can you part them please, and he stops what he is doing and literally is almost yelling at me saying "I just asked you where you part your hair and you had nothing to say" SOOOO for the 2nd time I let him know, hey, I have never had a blowout, my hair is curly, my bangs need to be parted, you are the hairdresser, can you part them in the way that looks best. It was frustrating. My hair looked fine but it definitely was not the style I asked for, the Mai Tai, it was bigger southern style curls, which I did not love, It also fell a few hours later and then looked terrible. A waste of $50. Their bathroom was also dirty with no hand towels either time I used it. read more

Reading the other reviews I can see that my experience was not unique. There is usually a 20 minute wait to start my appointment - yes, the appointment I booked online for a specific time. Lots of drama in this place with staff members arguing with each other and yelling across the salon in front of clients, and the final straw... I had the same male stylist other reviewers mentioned who was incredibly rude, used ice cold water for my shampoo, then he strongly pulled my hair and yanked my head around with the brush far beyond what was comfortable. I have shoulder length hair and wanted a simple blow dry. He took all of 10 minutes to do my hair and I was done. I vowed to never return. There are so many other options nearby, why would I pay for this? I'd love a refund Drybar. You lost a good customer! read more

I came here for an 8pm blowout on a Thursday night. The staff was not friendly when I entered. Although the host signed me in and offered me a drink while I waited, I did not receive one. I had to flag down him down later, to which he begrudgingly complied. My hairdresser wasn't very friendly or talkative, but he did do an excellent job. As for the facility, it was pretty clean, though the washroom smelled very bleachy and my sink had a leaky faucet with a high-pitched whirring sound coming from it. I understand the staff may have been tired because it was late but I came in with a nice attitude and had my hairdresser not saved the day with his skills, I would have been really pissed about $80 wasted. read more

Solely giving a one star based on the morning front desk staff. Came in for a quick blow out , made an appointment via the app 3 days ago , yet they wanted to charge cancellation fee because I didn't want to wash hair... then didn't even offer tea or nothing to drink ... I was the only colored, minority there. Racist morning staff. I've gone to other dry bar locations and I've never heard of cancellation fee when I show up with an appointment only because I don't want to wash my hair. I washed it the day before! No need to wash it again. read more

i NEVER leave reviews but i have to just in case you're a girl like me i have to warn you. i came in for my 4pm appointment and they were insanely rude to me, didn't see me until 430 with 0 apology, i went to check in with the front desk ONE TIME to ask for a time estimate and they snapped at me .... i needed to be somewhere! don't worry because the styling services were some of the worst i've ever received too!!! they literally straightened my hair when i asked for a full body wavy blowout and slicked the top to my head. the single "wave" they bothered to put in fell before i even left the salon. i have naturally curly hair so it actually takes a lot of effort to do so much wrong that my hair comes out frizzy and straight. read more

My very first experience at Drybar left much to be desired. I came with a friend for her birthday and right off the bat experienced a delay because there was some issue with one of our two appointments. The manager, Natasha, initially offered to accommodate us but after nearly an hour of waiting despite having made an appointment I had enough. I found her to be rude and dismissive. However it wasn't until I got angry and demanded an explanation that she suddenly found a stylist to take me back. She was clearly just taking advantage of my patience. The customer service is here is just awful. AVOID THIS PLACE. You will not leave feeling relaxed. Rather, you'll just be upset that you spent $45 on garbage. As a side note, my stylist Jamal was very sweet. He was thorough and made me laugh. He did a great job managing a tense and unhappy customer. read more

I would not recommend this location. It was the least relaxing experience. Additionally, I was informed after I received my blow out that my gift card was expired (there was no expiration date on the card) and that they would not honor it even though it has been a global pandemic. I was told that someone would reach out to me to discuss this, but I haven't heard from anyone. I have reached out several times through multiple different avenues including the website, voicemails to the manager, emails, and Instagram. I have not heard back from anyone despite my persistent attempts and their customer service is a disgrace. They had no problem taking down my credit card number as there system was down and very promptly charging me, but have not followed up to resolve this situation. This is the worst customer service I've ever experienced a service focused business and would highly recommend getting a blow out anywhere else. read more

I came here for my birthday with a group of 5 girls to get blow outs. I was nervous from previous reviews although they were old. I had a great experience, everyone was very welcoming and nice (+ following all COVID guidelines). I loved the head massage while getting my hair washed and my blowout is so silky and sexy! My girlfriends all enjoyed their blowouts as well. Whenever I'm back in the city I'll be sure to return! read more

After delaying my appointment for 30 min, they informed they would no longer be able to honor my 1.15 hr appointment to do an uptini. They offered to not wash my hair at all and just do the ponytail. When I refused, they washed my hair and didn't finishing drying it before slicking back into a pony. The whole appointment was 40 min (half the time I had reserved). When I asked to pay for a 45 min appointment instead of an 1.15 hr, they again refused and had me pay full price. Worst customer serve I have ever experienced. The front desk was rude and snobby considering it was their fault they took me back 30 min late. read more

I too should have been wary of coming here after all the mediocre/bad reviews. I do not recommend. This place is always overbooked. I came by for my appt (granted I was late) and they said they have 2 ppl ahead of me at the same time at....Okay it's 15 mins after, so even if I came on time I still have to wait 20-30 mins for my appt? You're joking me right? Right??? There were about 4 people waiting at the seating area. 2 of them who were supposed to get their hair done 20 mins ago. They clearly have more patience than me. Reading past reviews it seems like a thing they do. Make you wait 30 mins plus later. Gah bad me for not reading. Anyways I had an appt right after and said I'll just reschedule they said they'll charge me the cancellation fee. Excuse me??? You're still making me wait with the ppl at the same time and they haven't done their hair yet! That's a joke right? You're charging me for being there. I just didn't bother arguing and said fine cancel it. So no I do not recommend this place. I do recommend the one at Bryant park. Never overbooked and if you do come a little late they actually have ppl to do your hair. Should've gone there instead. read more

Wow bad service from beginning to end. We made an online booking and confirmed. I ran here so that I'm not late for the appointment. Lo and behold, I am still waiting after 30 minutes, and told it's going to be another 15 minutes. Such suspense! What will happen!? Will I ever get a blow out!? Only god knows when!!!!! I had to ask for water three times. When she finally dropped it off, she slammed it in the counter and left without saying anything. Dry bar you are going very quickly down hill. I will definitely not be back. read more

Got an incredible blowout from the stylist named Alaska. They took me as a 7 am walk-in within minutes and she just did such a good job. It looked great 3 days later and she was nice and seemed invested in giving me a look I liked. Drybar is a bit pricey for a blowout when tip is added but at this location and this stylist it really did feel worth it. I should include that the water kept getting cold during the shampoo but that can happen sometimes no matter what. read more

I came here on Saturday with a group of 7 girls for a bachelorette party. We had a 3PM appointment, but the traffic was so horrible that we didn't arrive until close to 4PM. We tried to call, but they dont' have a phone (weird I know!). We then sent an email through their website to let them know we were going to be late. When we arrived Nicole the manager spoke with us and told us that we only had a 10 minute window to arrive and that they were fully booked for the day, but she was going to do our best to fit us in between other appointments. I loved that instead of complaining that we were late she came up with a solution to help us out. Unfortunately we had to go one at a time or two at a time, but we were patient. They gave us cookies and offered champagne and water. Nicole was the one who ended up styling my hair and OMG I felt like a new woman. She did an AMAZING job! read more

Drybar - Ask for Nicole! - Blow Dry/Out Services Near Me - New York, New York

I am a member at Drybar but not sure for how much longer. Here's why I'm unhappy: 1. The Drybar online experience is confusing. My online account says I'm not a member even though I am and have confirmed with Drybar. I tried to use my membership to get a discount off of a hair product but the discount did not apply online and I was told I need to purchase product over the phone. Additionally, because the website doesn't maintain my Drybar status, I have to memorize the date that I'm eligible for my next blowout. 2. Because of the inaccurate representation of my account online, I have to spend a lot of time on the phone. But the people on the phone aren't helpful either. When I call the Drybar call center (there is not a local/store-based number you can call), they either don't answer or say they need to transfer me to another department and then hang up on me. This has happened countless times. 3. The in person experience leaves a lot to be desired as well. First of all, they cannot help me with the issues mentioned above and refer to me to the call center. Second of all, they are usually at least 15 mins behind, which makes it hard to plan around meetings. I go to Drybar because the hair stylists can make my hair look better than I ever could in a pretty short amount of time. But given this logistical nightmare, I'm questioning whether it's really worth it. I hope Drybar fixes these issues, or a competitor opens up nearby! read more

Do not book an appointment or go here. I wish I could give it 0 stars because it doesn't even deserve 1. I have gone to multiple different Drybar locations in different states and have always had amazing experiences but not today. This was the worst experience I have ever had. I booked 2 blowouts earlier this week for my mother and I. We arrived early for our apointment. At 9:40, after waiting 10 minutes past our appointment time, we asked what was happening. We're told one stylist was "extremely late" and the other was "finishing up" after 10 more minutes we realized we were not going to make our bridal shower if we stayed so we ended up leaving with our hair not done. The late stylist NEVER showed up and the finishing up stylist was still midway through her appointment. While I get things happen and stuff runs late, the unprofessionalism of this location is insane. We ended up paying $30 in Ubers to not get our hair done. I am also in the beauty industry and I would be disgusted with myself if this was the type of service I offered. read more

This isn't the Drybar to go to in the city. I used to have a membership so I'm a person who gets frequent blowouts. The last experience at this location will be my last. My hair looked nothing like what I asked for. I left wanting to immediately go home and wash my hair to straighten it myself. That should give you the fair warning needed to pick another location or better yet try GlamSquad which I did the following week. read more

AMAZING I went in, asked for volume and a bit of waves. I wanted it done with the round brushes only, no curling irons. I wanted a root booster and a heat protect involved too. Which makes me a semi difficult client. But oh boy did Ebony kill it. I had so much volume, I had pretty waves, I left feeling amazing. And had a glass of champagne while I sat. I can't recommend this place, or Ebony enough! (She only works weekends though.) Thank you guys so much!! read more

Drybar - Lion mane style. Thank you Ebony!!!! - Blow Dry/Out Services Near Me - New York, New York

This Saturday evening 4/8 was my first time at Dry Bar and it was a bad experience from start to finish. The receptionist (tall thin guy with glasses) is probably not cut out to work in a service industry- after registering me, he asked me what kind of drink i wanted, then totally forgot about me and went outside on his break. After he came back from break, the music stopped at one point and he screeched "WHERE'S THE MUSIC?" in a customer's face. Also later, when checking out, I asked him how much was left on my gift card and he replied "ZEROO" with excessive attitude. Ok, rude, see you never. My hair stylist was nice but gave me the worst hairstyle. (Also she kept scorching my forehead and ears by holding the dryer in one place over my skin). I showed her a picture of what I wanted - long thick waves and she gave me tons of piece-y little curls like I was a 10 year old girl. It is obvious from looking at me that I am not a girly-girl so I am not sure why she would make my hair super frilly like that. I didn't even want to go out for the night afterward I looked so dumb. read more

Definitely Drybar's best location in the city. I've been going to Drybars in NYC for a few years and this one is definitely the most efficient. Everyone here is very experienced and good with curly hair. Waits can be a little longer on the weekend, but overall it's v convenient. I have the barfly monthly membership which is a solid deal. Also, free cookies & champagne. read more

Terrible experience at this Drybar due to Olivia at the front desk!! Don't ever come here!! I called in advance that I would arrive by 7:30pm for my 7:15pm appointment because I was stuck in traffic. Even though I arrived at 7:27pm. There was another client that arrived a minute before me and Olivia said I won't be seen and the other client will be taken to my spot. And then Olivia said the best they could do is 8:15pm. While she made me wait for that time, there were three stylists that finished up but they still didn't let those stylists work with me. I contacted the manager, Margot, to let her know about how terribly Olivia treats customers. Last time I'll be coming to this location. read more

Go here if you want: - rude stylists who don't know how to pronounce "tousled" - the most perfunctory hair washing ever [if I am paying you to dry my hair, there'd better be a good head massage with it as requested] - no conditioner applied to your hair and no care to prep it for heatstyling - the stylist to keep scorching your ear and temples with the dryer because she's not focusing on what she's doing - your hair to look basic, boring, and styled horribly Skip blowdry bars. My hairstylist can do a better blowout than this, and it lasts a week. read more

Had a great experience at this location! The person who checked me in was very friendly and nice. I got paired with Marvin who was very fast and efficient and made me look great! read more

This place has really gone downhill. Yesterday I had the worst blowout of my life. The lady that did my hair was extremely rough, blasted high heat in my scalp a few painful times, and used an egregious amount of product without any warning and without asking me. It was to the point she could barely run the brush through my hair when she was trying to blow it. out. My hair was left frizzy and I had to immediately pull it back into a bun. I told her I was unhappy, and I told the front desk that I was unhappy when I checked out. The person that checked me out told me that the manager could void the charge for the blow dry later this afternoon when she came in. Manager called me when I was at work, said I could come in today only for them to redo my hair, I explained that was impossible as I would be in the office all day, and she offered no reasonable solution, refused to refund me and had an extremely poor attitude about the whole thing. I've been a double barfly member for years and I'm contemplating canceling my membership because of this interaction with the manager. read more

This was possibly the worst blow out that I've ever received. Not only was my stylist rude (kept snapping at me and would say things like, "I ASKED YOU to not move"), she also kept sticking her fingers in my eyeball, which is particularly unsettling because she kept rubbing products on her hands and then continuing to poke me. She didn't even apologize the first couple times she did it but seemed to blame me for it. She also kept running her hands through my hair but didn't put any conditioner or anything in it and it was such an awkward and not to mention painful experience because she kept yanking hair out. If there's a knot, why would you keep insisting on running your hand through and yanking someone's head back? She also kept yanking my neck in certain ways and my neck was already slightly tweaked from the night before. I also was offered something to drink by the receptionist and then she never brought it to me (after I waited 45 min after my appointment was suppose to start). And then when I asked the hairdresser again about getting some water, it was still never brought to me. But enough of the service itself: the blow out was also just straight up terrible. I went home immediately after and took a shower because it was so terrible and ended up just straightening my hair myself for the wedding I was going to (completely defeating the purpose of going to get it blow dryed to begin with). I asked for a Cosmo-tai (mix of loose curls and beach messy) and instead, I first got a fro. My hair literally was half the length it was supposed to be because the curls were so tight. When I asked her to fix it, she tried to flatten out my curls and ended up just twisting my hair in ways that did not look good. The end result was stray hairs sticking out all over the place and half curls / half straightened pieces. Additionally, even though I had asked for more volume on top, it was basically flat on top and all the volume around my ears. All in all, from a service and product standpoint, I will not be returning to drybar ever again. read more

When asking my friends in Manhattan where to get a blowout before a wedding last weekend, I really didn't like the answers. Most places charge upwards of $75 and are not even in a nice salon. I knew I was spoiled having Drybar down the street from me in West Hollywood, where blow outs are cheap, quick and awesome. How I wished there was one in NYC... And there is now! It opened the day before I arrived, and in the best location in the West Village. It's just as adorable as the west coast location and has all my favorite amenities: TVs with romantic comedies running, cupcakes, champagne etc. I also got to meet the owner, Ali who is the genius behind this idea and she was so friendly and grateful for my repeated service. I love how personal they are. Where else in NYC can you get a $40 blow out while you sip on champagne, eat cupcakes and watch a movie?! Yes folks, it's that good! read more

So here is a little story about me and my grooming habits. Ready? Okay. I am terrible at blowing out my hair. It always looks the same, and I always end it with a flat iron, basically ruining any chances of body or waves or curled under ends. I also have my blow-drying ritual down to a science and if I stray from my long straight blow out even a little bit, it takes me forever and I can pretty much guarantee failure. Enter Drybar. I like being pampered, and really, who doesn't? I had seen an article about this blow out only salon online, as an inexpensive way to get luscious locks without slaving over my own hair and ultimately having the same old 'do. I went last Saturday with two of my friends after conveniently making an appointment via their very awesome iPhone app. We were greeted by the uber friendly and chipper front desk guy who offered us beverages and handed us a menu. Almost immediately my stylist arrived and started asking me what I wanted. They have a "menu" with a few different choices, but she was happy to accommodate my wish for a cross between soft waves and full body. As my other friends were seated the stylists moved around a few things so we could get our hair washed and blown dry next to each other. Bingo. Gossip and pampering all in one sitting? I love it. The whole thing took about 45 minutes, which was longer than I had anticipated, but why am I complaining about someone else making my hair look super gorgeous? AND, they offered us coffee, tea, champagne, the works. Bellinis? No problemo. I sat there happily sipping my coffee (with SOY MILK...yes, they carry soy) looking around the white and girly space, all pintucked walls and chandeliers made of yellow blow dryers...oh my. The blowout itself was pretty sweet. Volume and light curls at the bottom of my long hair, so soft and pretty. She did almost exactly what I asked for, so zero complaints here. Checking out was as easy as checking in. I paid quickly, tipped my stylist and was on my way to the bridal shower I was throwing...knowing I would have killer hair. The whole blow out cost $40, doesn't matter how long, curly or coarse your hair is. Everyone gets the $40 treatment. Bueno. Is there really anything better than taking a much needed and completely affordable break from the hustle and bustle of real life by sipping a cocktail and getting a blow out? I think not. And the feeling of looking awesome comes free of charge, so you totally get your money's worth. I should have known walking in there that my addictive personality would get the best of me...I've already booked two future appointments. Blow Dry Bar Win. read more

I'll start off by saying I never write reviews but the wonderful work being done at this Drybar location definitely should be recognized! I also wanted to put a review out there for naturals on the fence about visiting! As a black woman with natural hair, I was worried the staff wouldn't be able to handle my hair. I fully transitioned to natural 3 years ago and hadn't had any heat styling in just as long. I actually searched through the Instagram and Yelp pictures of several Drybar locations and the Flatiron branch seemed to have many POC stylists and a few photos of POC women's hair (Drybar, you should definitely add more pictures of people with different hair textures!) I called and requested to have a stylist with experience working with my type of hair. Flash forward to appointment day! The front desk was friendly and welcoming, my appointment started right on time, and my stylist Travis was the best! He talked to me throughout the process to explain what he was doing and what products he used. He was laid back, funny, and really put me at ease. My hair turned out beautifully AND still felt healthy and moisturized! I'd 100% recommend Travis to any naturals looking for a great blow out! Overall great experience! I'll definitely be back! read more

A sweet friend got me a gift card for DryBar for my birthday this year, and I decided to take full advantage and booked an appointment before my engagement photos. I took the afternoon off of work and headed down to the Flatiron for what I expected to be a relaxing and fun experience. When I walked in, I was excited and ready to get pretty. I checked in for my appointment, was asked if I wanted something to drink, grabbed a magazine and sat down. When the second person asked if I wanted something to drink (I did--water!) and still nothing appeared, that's when I started to get worried. A woman called my name and brought me back to get my hair washed. During my wash, she was having a conversation the whole time with another stylist across the room, yelling over the blaring music, only taking a couple second to bark at me "head up!" or "lean back!" Not exactly the relaxing experience I had in mind. When the wash was over, she threw a towel on my head and unceremoniously lead me to a salon chair and then just walked away. This was my first time at DryBar, and I honestly didn't know what to do with myself. A couple minutes later, another woman appeared and asked me what I'd like. I had looked over the menu and decided on the Cosmo because I wanted my hair to look special for the engagement photos. When I told the woman I wanted the Cosmo, she looked at me blankly, then had to flip through the book to see which one I was talking about. There are only 7 options in the menu--can you really not know which is which? Not once did the stylist attempt to talk to me, ask me if I was there for a special occasion, or in any way make me comfortable. In fact, no words were exchanged at all. Luckily, Mean Girls was playing on the screen in front of me, and I was happy to watch that. Also, a third person walked by, asked if I wanted something to drink, and I finally got the water I asked for! It was delicious--flavored with cucumbers. But I digress. My hair came out looking pretty, and I felt very glamorous walking to the subway. Glamorous in the "I just came from an upscale Supercuts" kind of way. My appointment was at 2:15 and I was out by 3, which was what I expected. However, the whole experience felt rushed, and it felt like I was just another annoying customer to shuttle in and out, though it wasn't particularly crowded, and it was a Monday afternoon. I don't spend much time in salons, so I was really looking forward to this experience, and I left disappointed. To top it all off, my hair was completely flat by 5:30, which was right in the middle of our engagement session--I really hope the photos came out good, but I won't be surprised if my hair doesn't look good at all. I love the idea of this salon, and it was such a great gift idea, but I didn't enjoy my experience, and I certainly wouldn't pay $50 to go back. read more

As a girl with pin-straight hair, every event I attend is a hair nightmare that seems to end with me standing in front of the mirror with a can of hairspray in one hand and a teasing comb in the other, forever trying to make my hair do anything except lie there. So I was pretty excited to try drybar for a friend's engagement party this weekend. On initial inspection, the place was great. Free cookies and drinks, helpful and friendly staff, and 27 dresses playing on the TVs located near each station. It was like every girl's primping dream come to life. I was with Sheila, who suggested I go with the cosmo, a look with lots of curls and life to it. I explained to her that my hair has a tendency to go limp, but that it holds curl really well- all it takes is some volume, a lot of spray, and an expert hand. She said it would be fine, and off we went. When she first finished, I was struck by how tight the curls looked. She told me she did it on purpose to make them last longer, so I took her word for it and left. About 20 minutes later, I came home and looked in the mirror, to find that my hair was already getting flat. I attributed it to the humidity outside and started putting on my makeup, only to find that the curls were already coming out. I ended up having to re-curl all my hair in the 10 minutes before I left- which obviously came out by the time I got to the party. I know my hair can be tough to style, but honestly? These people claim to be experts, and should be able to deal with it. I didn't pay $40 to attend a party with flat hair that I could have accomplished myself for free. Needless to say, I don't think I will be returning. read more

Hit or miss with Drybar. Some locations are fabulous and some are just best to avoid.

Dry Bar, love the decorations/watching girly movies/atmosphere etc; the reason its only a 3 star is that depending on the stylist, it really depends on what the end result is. I have had some amazing blowouts, but I've also had some terrible ones. My hair curls very easily, (i.e. I get a blowout a week I know the score on this/how my hair works etc) and sometimes my "curls" fall flat here, which is kind of unusual. It is best to find a specific person that you like and stick with them, because again some of the people are quite terrible. Love the concept etc etc, but for whatever reason at this location the end result can vary greatly. For more consistency try the one in the parker meridian read more

I booked an appointment to get my hair done for my birthday party. The stylist I was assigned to was 5+ minutes late and seemed distracted the entire time - talking to other customers and stylists while doing my hair. I paid for the entire service and tip with a gift card but a few hours later was emailed a receipt for a charge to my credit card. I've called twice to try and get in touch with the manager without success. On top of the payment situation, my hair didn't turn out well - with one side of my head curly and the other pretty much straight by the time I got home from my appointment (which was less than 30 minutes). read more

Want a cheap blow out? There are plenty of places on Lifebooker that can blow your hair out for less than 40 bucks. And they're mostly all trained professionals I feel like the hair talent here is lacking, well, talent. It's like they were plucked off the street, trained in the Dry Bar "menu" and let loose. They seem so inexperienced and unhappy! It's awesome to book online easily, and the "champagne" is a nice touch but I know there are waaaaay more talented hairdressers for inexpensive blow outs in this town. You're silly if you think this is a bargain, or a quality experience. read more

I am going to miss having a great blowout, style, and service one stop away from work! From the first time I stepped into Drybar, I was greeted with nothing but stellar service, my choice of beverage, and never more than 40 minutes in and out of the salon. Always with a great blowout and never a wallet crusher. My fears about getting my curls blown out were always subdued no matter who my stylist, or what the weather was outside. Thank you Drybar, for making me look like the sleek put together New Yorker I've always wanted to be! read more

I came here back in November to "treat myself" and I really wish I remembered the name of my 'stylist' because, I guess, at these types of places it's important, which is always unfortunate to have to steer future patrons away from someone... when all the staff should range on a scale of great to awesome, not "meh" to awesome. I also use the word stylist loosely because being able to provide a crappy blowout should have another name. I remember her nails being relatively long, so they scratched my scalp during the shampoo, and her round brush feeling really cheap, like as if it had hard, plastic bristles. I had asked for the Mai Tai but with some volume (I have thick, wavy hair, but the waves need to be managed in order to maintain shape). She would just wrap the brush around and around my hair and then awkwardly tug it out, and that shit hurt. She told me it would last until I washed it out, and everything she had done had deflated later that night and most definitely the following morning. Meh. read more

Couldn't get any better. Had to travel for a work conference in New England, needed to be there Monday at 4pm...Lasting for 3 days. Tough challenge to manage a great 'do for that whole time. Had seen ads for Drybar and meant to try them out. Not sure how early I could get in there, I check the website and find out I could make an appt for 7 AM - WOW! My experience from start to finish was incredible. My stylist took care of my thick, coarse hair with expert precision. Even though it looked good with just the dryer, she flatironed to glossy perfection. The receptionist was perky and helpful, even though I was a few minutes late. Best of all, $40 for a blowout no matter how much your natural hair resembles Chewbacca, priceless. read more

To say I was nervous about going to Drybar would be the understatement of the century. I was literally shaking before I went to this place with my coworkers. Why the fear? Well, I have very coarse, relaxed hair and it really isn't my style to just go to any ole' salon all willy nilly. I have my salon, I love it, and that is the only place I go to. Well, after calling ALL of my friends, my mother, and my fiance (none of them were able to cheer me up) I made the decision to take one for the team and go to Drybar with my coworkers. This lovely, super nice girl took me to the back and shampooed and conditioned my hair (with Moroccan Oil products, no less!). Then the girl lead me to a chair and started working. As soon a she began to blowdry -- I knew I had made the right choice. By the end of the blowout my hair was shining, bouncing and behaving (JUST as good as any Dominican salon). Now, I gave this place four stars because I am only one month post-relaxer, I am not sure I would recommend this place when your roots are really bad and you need a fresh relaxer. However, I will definitely go back to dry bar. The atmosphere is great, the people are so nice, and the results are superb! read more

I decided to get my hair done for my wedding at the flat iron location. I thought it would be a fun experience and wanted simple natural hairstyles just as they advertise for my bridesmaids and me. I asked my hair stylist to give me a braid with natural curls, and kept emphasizing that I needed it to stay all day since this was my wedding and was going to be taking pictures through out the day and night. I left the location and went back to the hotel to get ready which was a few blocks away. When I got to the room my hair was completely straight as was one of my bridesmaids. I called the general number to complain. I was on the phone for two hours on my wedding day trying to fix this. I didn't ask for anything extensive, at this point two hours in, I just wanted someone to bring a curling iron and supplies over. I kept having to call them back to get answers. I finally gave up on them trying to help and went to a reputable, well known salon to get my hair fixed. The manger eventually showed up at the hotel room to fix my bridesmaids hair but had an attitude and did a horrible job on the redo. I wasted two hours trying to resolve this to get mine and my bridesmaids hair fixed and lost out on taking pictures. Two hours on my wedding day on the phone with drybar was not what I wanted to do. After I complained, they gave me my money back and the cost of fixing my hair at the other salon but the woman who I was dealing with at the corporate office, Karen, after was all said and done said that she felt that she went way above and beyond what was expected of her and thought she was too generous. She reimbursed me for my horrible blowout falling flat and my hair being redone. She was rude and not pleasant to deal with. I will never go back to a drybar again. I would think on my wedding day they would have done anything to fix this. I was extremely disappointed. read more

I'm not the type of girl who gets her nails done or her hair blow dried...it always just seemed a bit too high maintenance. I'm a Brit and we just don't do that sort of thing but I do try to take pride in my appearance despite this and when a friend suggested we try this place I figured it couldn't hurt. Now I will be back at every opportunity! My hair has never looked so good. I'm used to having shiny but very flat very straight hair; no volume, movement or bounce. After 30 minutes here I was in love with the big bounce and glamorous waves that were now in place. My hair was big, but also light and touchable. The stylist (whose name I can't remember) was a black gentleman with bleached blonde hair, and a genius! I actually hugged him because I was so happy with what he'd managed to achieve. If I had the money to be back every day I would be but as I don't, I will return whenever I need a little pick-me-up...and maybe a few more times in-between! read more

I have been to DryBar one other time, and it was in Beverly Hills, so I guess I was spoiled there with great service, a beautiful, clean studio and a fabulous 'do; but my second DryBar visit, in Flatiron, NYC, was underwhelming. When I walked into the Flatiron location, the decor seemed a bit tired and the staff performing blowouts didn't seem to be as excited about their jobs. I was taken back right on time for my shampoo, so no complaints there; but when I was getting shampoo'd, another staff member came out of the back room, plopped herself into the shampoo chair across from me, large iced coffee in hand, and started gossiping with my stylist about her personal life. My stylist shampoo'd my hair so lightly with her fingers that I wasn't sure if it would lather; and I was worried that it wouldn't all wash out of my hair. I would have loved a bit more of a 'head massage'-like scrub, but okay, as long as it washes out (and it did). Once we got back to the chair, the aggressive sales pitch started and lasted during my entire blowout. Did I own any of the products in front of me? Yes, I did. Which ones? The yellow and green ones. And therein started the sale on the other two products I (conveniently) didn't already own. I said I wasn't interested in purchasing them, and then she tried to sell me another (a third) silver-bottled spray product behind the bar. When I gave a slightly-b*tchy smile-- to nicely imply that I was seriously done with the sales pitch and just wanted to relax and enjoy my blowout-- she tried selling me travel sizes of the two products I already owned. That's five sells in twenty minutes! I just stared at the movie and ended up ignoring her from that point on. Dirty Dancing was on, which accounts for one of the stars, above. Now, I'm a salesperson; I worked in pharmaceutical sales for five years, so I get it. But for a 20 minute blow-out, five sales pitches were an awful lot. And somehow in there, she dropped her brush on my lap and the handle happened to hit me right in the kneecap (of course it would, right?) and it hurt like a mother. She also held the dryer (literally) 2 inches away from my scalp and just held it there, multiple times, instead of constantly moving the dryer. I backed away and had to grab my scalp from the heat, and said "Ouch!" before she had any clue she was burning my scalp off. She then proceeded to ask, "Have you ever had a blowout before, honey?" as if to teach me that if I knew any better, I'd know this happens all the time, or something. Yes, I've had professional blowouts, and no, none of them burned my scalp like this one did. The final blowout was just okay; hence the other star. The one I received in Beverly Hills was way better, but in my Flatiron stylist's defense, I chose a different look this time, and maybe it just didn't work as well on my hair(?). When I got home, I noticed a LOT of hairs around my crown and part were broken off and frizzy (and that's with all the product she used to smooth it down!). The hair felt fried at the tips of all my new split ends. I kept thinking back to how closely she held the dryer to my head as she yanked and yanked with the round brush, all in an effort to quickly get me out of her chair so she could move on to the next client. Would I return to the DryBar at Flatiron? Definitely not. They have a lot of work to do before their customer experience matches that of the Beverly Hills location. read more