in and out in the room they did prob less than 10-12 minutes. really helped with the odor we had in…read morea room from previous owners of the house we just bought. purchased the odor out spray they recommended

After seeing all the negative reviews I'm shocked!!! I've been using SS for about 11 years in 2…read moreresidential properties. They have always done a fantastic job. The employees have always went above and beyond. As for the time window, that's just an estimate. They've been very earlier to even later. That's beyond their control. ****If u had issues I would call their office directly or tell the employees while they are there!! Hey I'm not happy or this doesn't look very clean!!!! They will make it right!!!!

I couldn't be more pleased with my Generac generator installation…read more The crew's workmanship was top-notch -- every detail was handled with care, and the setup looks clean and professional. They took the time to walk me through the generator's operation step-by-step, making sure I felt confident using it. From start to finish, their professionalism, courtesy, and attention to detail made the entire process smooth and stress-free. Highly recommend!

INCREDIBLY DISSAPOINTED! BE WARNED!…read more We scheduled a service call for March 24th, 2026 and were told that the technician would be there in the afternoon and would call on his way. We took off work and waited. Text messages came assuring us they were on their way several times, only to get a voicemail later that they should have scheduled it early in the morning since there were 3 air conditioners and wouldn't make it. I called back, rescheduled for today April 14th. I received a text message this morning letting me know I was on the schedule and that they would be in contact with us when the tech was on his way. By 11:00am I had heard nothing. I contacted them (all done through AI mind you) and they said they heard my concern and someone would be coming out still today. At 3:00pm I contacted them again and they said now, the gentleman that was scheduled to come out here was stuck and couldn't come out until tomorrow...So do you think they were actually going to come out tomorrow? The answer is no. I live in a rural town which they CLAIM to service but its only if you are convenient. Poor planning, poor scheduling, they will drop you for their higher paying jobs. They don't care to lose your service because they can't keep up with it anyways. Take my advice and call someone else. Insincere. Diengenous. Should probably higher some real people. Now certainly wouldn't trust them to do a good job and not rush to something else.

Curtis was very professional and awesome to work with!! He showed us progress as he worked. He was…read morekind, reasonably priced and more than fair. I recommend his work to anyone who needs a fast clean up. Thx you for helping us Curtis!! Will definitely use him again if run into trouble!!! A plus.

Professional services and fair prices! Having my furniture cleaned really brightens the room. I…read moreswear, even the air seems cleaner! It is obvious that this isn't a regular cleaning company. They took care of every single thing including making sure it was just as clean after things dried! They showed me the dirty water and I would give them a thousand stars if I could!!!

I needed and evaluation for water damage in my kitchen that happened to have been caused by the…read moredishwasher. The production manager a Ms L Evans did so and told me that the claim may or may not be covered fine. When she was told that there would be no coverage of my claim I requested a price to fix it. I then was completely ignored. After repeated calls speaking with the office person which told me that the estimate was on the desk or that I would be contacted. If this is the type of service that you give I will not be using or recommending this company again. I do understand why the rating are not any better.

After a sewage backup in our home we were at a lost what to do next. Brad with Serv Pro of Madison…read moreCounty was extremely helpful! He made sure to take the time to answer all of our questions and to guide us through the entire process start to finish. The great service didn't stop with just him. Tyrone was also so very helpful. He was training a new gentlemen during several of the visits to my home. He was very purposeful and professional even while training. We will say until we are blue in the face just how truly thankful we are for Brad, Tyrone and everyone we have dealt with at Serv Pro of Madison County. The respect they showed us and our home was top notch. I was shocked to see people who genuinely seemed to care about our situation as much as we did, plus to care about getting our home right again. It is so rare now days to have a company show genuine concern. Too many are just out for the quick buck. Even Amanda answering the phones was helpful. The communication from everyone was excellent. No question of mine was unanswered and I NEVER felt as if I was bothering them. We hope to not need their service again but believe if we do we will call them over anyone else. I wish more Brad could offer training classes on customer service to other businesses. Amazing!

Ed and Zerorez did a fantastic job. Ed came in and explained the process and had me review each…read moreroom before moving to the next to insure that I was completely satisfied. Final bill was exactly what was quoted over the phone. Will use them again!!!

This company uses Green products and very good equipment. I was amazed at what came out of my…read morecarpet. Ed the technician that came to my house was very friendly and informative. He explained every part of the process and how the company is different from other carpet cleaners.

As a Plus Lee member, I have had six scheduled visits from the company to my house so far. They…read moreare efficient, upfront about the pricing and do a very good job. The experience that they offer makes me feel like no issue I am experiencing is too big for them to fix or show me how to fix. I am very glad that I called these guys the first day I had a problem (of my own doing).

Never heard back from them. After giving my ZIP code, I guess they don't service this area. That's…read morea problem with Yelp - they give you several businesses to contact - regardless if they work in your area or not.