After a fire at our home, Leo and Omar from Xpress Restoration were amazing. They showed up…read morequickly, took care of the fire and water damage, and guided us through the whole process. Great service, very professional, and truly helpful during a tough time. Highly recommend them.

TLDR - They wanted to tear up 1/4 of my house for 4-5 gallons of water. You decide if that sounds…read morereasonable. I had a high-pressure fire extinguisher leak from a pin hole opening in my bathroom that lasted less than 30 minutes Saturday evening. 125psi through a 1mm hole hurts when you try to deflect the water with your hands! But I lucked out! The water hit the back wall over the tub. What was on the tile was mopped up quickly and what made it to the downstairs ceiling exited from two light fixtures. Thanks to the miracle of Chat gpt, I'm confident that a total of 8 to 10 gallons of water left the pipe. I estimate half of it went down the drain or was mopped up (this is important later). Omar and Leo from express restoration arrived in less than 2 hours. They were professional and set up three dehumidifiers (bathroom, kitchen and pantry), marked the affected areas, explained the next steps and went over restoration scenarios. They left saying we need to wait and see how bad it is after a few days. Had the rest of the experience went as well, they would have gotten 5 Stars. Omar and Giovanni showed up early Monday. Giovanni, the project manager looked at the three areas and went straight into explaining the work they were going to do. Remove the downstairs ceiling (10x10 in the kitchen and 4x10 in the pantry), take all the flooring out of the bathroom and the bathtub to expose the back wall (6x15), remove closet carpet because the carpet got a little wet. ALL BEFORE TAKING ANOTHER MOISTURE READING. He said they would get started right away with the demo. I asked him to press pause and start with reevaluating the walls and inspecting for damage. His eyes went through a reboot. Trust me when I say this, except for the 8"x 8" hole cut by the sprinkler repair man, there was ZERO damage to the walls. They were not soft, not bulging, no paint falling off a single wall. In my heart of hearts, I believe had I not said anything, they would have torn my house up without taking another reading. Omar came in and I explained to him that I was skeptical of the extent of work they were trying to do. He took out his meter and used the surface touch function on the walls in the affected area. They also used their thermal camera that showed water spots in expected localized areas. And here's the problem. I was advised by friends in the restoration business. Two of them independently said that the company should test every wall with the two prongs that puncture the wall, not the surface touch meter before deciding to cut into anything. That didn't happen until I said I wanted that reading. My friends also said that since there was no visible damage or long-term leak, the measure of whether or not my walls needed to be opened up to dry should be a comparison of how the walls were drying. Although Omar and Leo marked the walls with tape during their initial response, Omar chose to test the lowest parts of the wall, where water would normally drain and emphasized that wet reading. When I asked about other parts of the walls, the areas that were wet Saturday, the readings showed that the walls were drying. In the ceiling, he tested around the fixtures where water escaped and a visible drywall tape seam. Again, my friends told me that those areas would obviously read wet since that's where the water escaped. At that point, I told Omar and Giovanni that my friends in their business advised me that since there wasn't visible damage, and I didn't have a long or active leak, my walls would dry on their own, especially considering there was probably less than 5 GALLONS of water that escaped into the house and we live in California, not Florida. Instead of demolishing the bathroom and kitchen ceiling, Omar started mentioning less invasive options. He wanted to lift up the carpet and open a wall adjacent to the bathtub to see the wall behind it. In the kitchen, he said he could start with a 2'x 4' exploration hole around the drywall tape to see how wet the area was and allow for more airflow. To be honest, had he started with that, I probably would have a large hole in my kitchen and ripped up closet carpet and wall right now. But it still didn't sit right. The carpet felt like i just had it shampooed. It was in no way damp or dank. And a 2x4 hole seemed awfully big for simple ventilation. My friend had water come out a recessed light two years ago. Her repair company cut an 18"x18" hole in the ceiling and formed a wind tunnel with a fan and plastic. When I mentioned that, Omar said that would also work just as well. His justification for the hole, even though the walls should dry, was that the wood is still wet and that why I need to open up the walls. I turned down the service and sign the memo saying so. It's Wednesday. The carpet is already completely dry. I got a meter from Home Depot and I'm measuring the drywall readings and watching the affected area shrink daily.

Martin, the owner, and his team (Joe) were absolutely amazing! Highly recommend PRS for any…read moreservices. They helped us with mold remediation services and saved us from our terrible experience with Bill Howe. We are about to have a baby in under 4 weeks and they came in and settled all of our anxieties and did such a thorough job. They are knowledgeable, professional and explained everything they were doing and why they were doing it. They ensured all our needs were taken care of and to top it off Martin and Joe are super personable, so easy to speak with and you can tell they both enjoy what they do. PRS is not there to price gouge you, Martin is there to help you solve your problem efficiently and in a timely manner. He understands what it takes to build relationships and to provide the best customer service imaginable. We are so thankful for Martin and his team!

I Highly recommend this company!! We used them for the majority of our water leaks, floods, etc…read more They're very responsive and reliable with a customer-first approach. The crew is highly skilled, knowledgeable, and friendly. Their pricing is hard to match- not only do they offer rates that are highly competitive and excellent in the market, but this pricing is also transparent and honest, with no hint of gouging or overcharging.

Bello Express Carpet Care was recommended to me by another carpet cleaner who unfortunately does…read morenot service my area. They were professional on the phone and carefully went over my expectations as well as the service they could provide. Few things that I noticed: 1. Professional attitude - Bello arrived on time and after the initial walkthrough, he went over the entire process. He went over different types of carpet cleaning they provided (standard vs. deep clean), how long the process will take, how long to dry, face masks/shoe covers they'd use (he even offered me some shoe covers!) 2. Competitive pricing - pricing was very competitive from the quotes I received from other cleaners. Bello also provided a breakdown of the cost and answered any questions I had. I appreciated that he was upfront with the costs and there were no hidden/unexpected charges at the end. 3. They have a portable machine! I was worried that the truck mounted machine wouldn't be able to reach my unit so they were kind of enough to bring a portable machine (does require extra charge though). 4. Thorough and careful - the team brought corner protectors so that their machines did not damage the walls/paint. They also took the time to wipe up any wet spots left by the machine on the non-carpeted areas. I am very satisfied with their professionalism and quality work. I'll be recommending them to anyone I know who needs their carpets cleaned and will definitely use their services again!

There happened to be some water type stains on our two year old couch and Bello Express cleaners…read morecame in and made our couch look brand new! Absolutely impressed by their professionalism and service and their work. They come in and let you know right away what needs to be done and provide you with options. If you have invested in your furniture, you also need to invest in maintaining its condition in the future years to come. Bello came in and did just that for us. Will definitely use them again. Thank you!

We had some water damage in a carpeted room so we called to get help. Daniel from the remediation…read moreteam was nice and even helped walk me through filing a home insurance claim since this was my first time dealing with a situation like this. Daniel can be a bit hard to get a hold of, particularly through texts, but the water damaged areas were fixed quickly once we were able to schedule it. After that we were assigned Larry Ingramm as the project manager for reconstruction and I have nothing but praise for him. He is great at communicating, knowledgeable about the products and services, incredibly patient when we had a hard time making decisions, and went above and beyond every time we asked for help or clarification. We were so lucky to have him as our first project manager! At the beginning of the reconstruction project, there was a lot of stressful miscommunication between myself, the remediation department and home insurance with regard to where payments were being allocated and Larry helped clear a lot of that up. Our project has since been passed on to a different person due to time and resource constraints but Larry immediately worked on getting the new PM up to date on the whole situation so there wouldn't be any miscommunications. Larry left such a good impression that we felt the need to praise his work even though we haven't completed our reconstruction project yet. Things are also looking good with the new project manager Junior. He got in touch with me immediately after the project was transferred to him and has been very respectful. I had one question about a procedure and he answered so clearly and succinctly that I was floored. I really think it's the first time anyone I've ever worked with at a business level that has answered one of my questions that clearly. From just that one answer, I'm quite impressed and no longer apprehensive about this project moving forward. If only everyone was a Larry or Junior, life would be so stress free! I am excited to get our reconstruction project underway and would definitely call on these two again if needed. The remediation portion of my experience gets a 3.8 stars since I wasted a lot of time figuring out the ropes when both my home insurance and Cutting Edge could have been clearer about who should pay remediation (hint - home insurance typically pays remediation directly, and the customer only starts paying when reconstruction starts). Larry and Junior both get 10 stars each for communication, and work ethic which is why Cutting Edge is still getting 5 stars from me overall. I will update this review after reconstruction is actually finished but I think it'll be just fine since Junior will be overseeing this.

Very disappointing experience…read more Communication was poor throughout the project. I rarely knew when they were coming or what the timeline looked like unless I asked. The biggest issue is that they damaged a custom cabinet during removal and were unable to match it when replacing it. Their first attempt was a plywood cabinet that looked nothing like the surrounding cabinetry. The second attempt used solid wood but still didn't match. They eventually brought in another cabinet maker and got closer, but the replacement still very obviously does not match the rest of my kitchen. Now I will have to hire another company to redo the work to get a proper match. Their solution was offering 20% off the invoice, which doesn't come close to covering the cost of fixing the problem. If you're installing all new cabinets from a wholesaler, their work might be fine. But if you have custom or high-end cabinetry that needs to match, I would strongly recommend looking elsewhere.

I would like to say that Steven Ashurst has helped me and my wife with problems ranging from…read moreclogged sink pipes, broken glass in the dispenser, as well as refrigeration issues. Not only is Steve very prompt, but also very professional and an incredible teacher. He patiently breaks down the intricacies of every task that he has performed for us. We have had our share of unprofessional contractors that really priced gauged us and did under average work. Steven is the epitome of knowledge, caring for his clients, and teaching them as he meticulously fixes every thing that needs repair. His pricing is very fair and his personality is awesome. He really makes you feel like family, as he really cares about you and doing a phenomenal job for you. He is the Real Deal. Easily the best contractor we have ever had. If I could give Steven a 10 I would!

If I could give negative stars I would. Do not trim him or anyone associated with him. I had an ac…read moreand furnace replacement with him. And the connection for the exhaust is not connected properly leaking carbon monoxide into my garage and house

Superb service and follow up to completion. I had an in-home flood last year and this company was…read morereferred to my by my insurance claims adjuster and flooring contractor (whom I trusted, having worked with her previously). Quality Restoration was straightforward with me, providing accurate descriptions of complexities and times of repair, unlike contractors involved in demolition and water mitigation preceding their stage of repair. They also agreeably removed and relocated wall art that was left behind (curiously!) by the movers. I was pleased with the professionalism of the owner, Luis, including the office personnel and all Quality company workers involved. The follow-through is value-added, in my opinion. They were fair and extremely considerate of handling the details needing attention/touch-up to my satisfaction and for this I am very grateful and cannot praise and recommend "Quality Restoration" enough - for living up to their name.

Excellent resto company. Luis and his guys were always on time, communicated well, and open to any…read moreminor changes that were needed. I got other bids on different parts of the project, and Quality usually had the best offer. I'd recommend them to anybody looking at remodeling or restoration jobs.

Great experience with DGI, Victor was extremely responsive and easy to work with. Definitely would…read morerecommend.

I just wanted to update my review of DGI restoration I initially gave them a great review. Why?…read moreBecause I'm not a plumber and face value the work looked good to me. However after having pipe leaks and weak water pressure, I consulted two separate plumbers. Both confirmed that the work was bad and they used parts that were not technically legal to use. This was a wake up call for me. In this economy when my budget is already tight to have someone purposely do shooty work is very frustrating. So I took the time out to warn others not to use these people they are not honest and hopefully you don't get ripped off like I did. Here's a picture for proof.

We had corrosion in the copper hot water pipe from the hot water heater as it passed over our…read morelaundry room, hallway and downstairs bathroom. The ceiling and walls were soaked. The response was great: Cedric, Lorenzo, Francisco and the others came in and tore out the damage, set up the fans and water extractors efficiently and got the drying process started. They communicated every step of the process well, they were polite and answered all of our questions and after each visit cleaned up the work area. I highly recommend These guys!!!!

Servpro left their moisture removal electric powered equipment running in my home two days longer…read morethan necessary. I will incur unnecessary and excessive electricity charges because they do not monitor the progress of moisture removal on weekends. Normally fire and water remediation services operate seven days a week. If you have damage that will require attention on a week end don't hire Chula Vista Servpro to do the job. They won't show when uou need them to.

JJ&S team did an amazing job from start to finish. Brian and Jesus made everything smooth with…read moredaily updates and completed within a reasonable timeline. We needed to remove popcorn ceiling and drywall. The communication during abatement was excellent and made sure to meet ALL needs. We were very delighted with all aspects during the walk thru's, viewing the process, and completing the project with no traces of asbestos. I highly recommend this company to remove asbestos.

These guys are pros, call them if you have any abatement needs. Professional, thorough, safe.read more