Such a different experience this morning. Thank you Daisy at the register for helping me with my member account. After donating some shoes I decided to go ahead and buy a pair I had my eyes on the last time I was in the store. The shoes were already marked down plus $5 off from points I had. Daisy was awesome!!! read more

Horrible customer service. The manager at this location is extremely rude. I have bought boots that I didn't even have for a month and completely fell apart on me. The sole of the boots fell off within 2 weeks of having them. There phone line states because the shoes where damaged they can be returned but when I went in person they declined the return because they where worn. What type of policy is that? You can walk out of there with "brand new shoes" and if they fall apart on you the next day your shit out of luck because of there "policy" they are made poorly and degraded quickly. Will never be shopping here again. read more

I bought three pairs of shoes in 2023 and they were all flip flops. I haven't bought shoes in person for years but ordered online. I felt it was time to go back to brick and mortar for my first big shoe shopping foray in quite a while. I brought my Dad who needed new shoes also with me. This location is right on the corner of Bruceville and Laguna in Elk Grove in the large shopping center anchored by Target. There is ample parking and you can locate the store by a large noodle restaurant and a Ross. It had been years since I had gone to a DSW and this location was a big upgrade from the one I'd been to in Reno, NV. It's less of a warehouse and more like a really huge self-serve shoe store. They even have carpet, soft lighting, and ample seating to try on your choices. A big switch from the concrete floor and warehouse lighting of the store I'd visited years ago. Once I got Dad settled, I went to the women's area. There were so many shoes, and a nice size range for most choices. There is also a lot of discounts with price points from high 20's to mid 100's. The store was very well organized, and has a large kids' section. I tried on some flats and then on a whim tried on some suede Doc Martens that I loved. Don't be alarmed, the higher priced shoes are only one in the box in the store floor and an associate will need to get you the matching pair in the storeroom. As I told you, it's been years since I've been in a shoe store so I needed to get with the program! The purchase itself went smoothly and I received a 20% discount for joining DSW rewards. The lady who helped me was very efficient, pleasant, and helpful. They have a 90 day return policy if the shoes are in their original box and are only worn indoors. They also have an order online/store pickup option. Turns out my Dad found two pairs and now has a great pair of high-tops and Adidas slides. My shoes felt great from the get-go and I even wore them in Costco without issue. These will definitely be staying with me! read more

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With all of the pressure for kids (and some adults) to have the newest gadgets and a shoe collection that resembles Foot Locker, I'm so thankful that my son appreciates the value of "regular" things. Regular including a comfortable pair of New Balances or Converses. Therefore, I often bring him to this location so that he can select two or three pairs of shoes that fit his style. Since we shop here often, I use my VIP Rewards points when making purchases (I highly recommend signing up for their rewards program). Utilizing the VIP rewards program, three pairs of shoes for him often equal or are less than a single pair of shoes for me (yes I am a little fancy - please don't judge me)! Since I occasionally dress up for work, I have landed some really good deals on Cole Haan dress shoes. If they are not available at this location, I usually order them online, save on shipping by opting for the store pick up option, and retrieve them in a matter of days from this location...easy! Staff are consistently helpful and willing to assist with finding alternatives if your desired shoe(s) are out of stock. I recommend checking out this store if you're looking to buy name brand shoes at a discount! read more

I am updating my review from over 10 years ago. I am really disappointed with this company. First, my rewards are not accurately being calculated. Several calls to their customer service have not gotten it resolved. I recently ordered online to both my house & to the store . I soon received an email that the shoes arrived at the store, but when I went in to pick them up, the clerk claims they are not there. I call back a few days later after I keep getting multiple messages that they are in the store. Clerk again says they are not there but later is able to locate them. Finally, the shoes I ordered online arrive after a week. They are the wrong ones, not the shoes that I ordered. I had ordered them to wear for New Years and the correct ones would arrive too late. No real service recovery attempts or apologies for repeated inconveniences. I wish MJM shoes were still in business. read more

I was there a month ago and going back again today. Being from Hawaii and needing wide shoes-we just don't have that great of a selection at home. I found a pair of walking shoes last month so I'm going back today to look for an extra pair. The staff there is great and now I know where to shop for shoes. read more

Now we got a suit now we need the shoes.. Around the corner from getting a suit.. Walked in and after looking at several dress shoes, finally found the one. At the check out, I asked about a shoe horn, and they actually had one left! read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Elk Grove, California

First, I must say that I am not an avid shoe shopper. I prefer to buy online and save time. So, I ordered 2 pairs of shoes from DSW to try. I felt their selection of wide width shoes was somewhat limited but I wanted to try them out and when they arrived, the shoes were terrible. They were definitely not wide and the boxes were torn and smashed. Usually I would not bother but since it was a lot of money, I returned them to the store and tried shopping on my own. I was greeted by Esperanza right when I walked in and I was able to do a return. She gave me store credit and I took a look around. The store was clean and well organized and I was able to find a pair of shoes that were comfy that I was happy with. Elaine helped us check out and I must say that both employees were friendly, helpful and patient which I really appreciated. Overall I had a good experience at this store and was impressed by their offerings. I will still probably shop online for the most part but after seeing their in-store selection (and lots of other little gifts and items they offer) and especially after the great service I received, I would recommend them and definitely come back if I needed something right away. read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Elk Grove, California

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Easy peasy location for all things shoe related! I have gone in for specific styled shoes and also for slip resistant work shoes. All fair pricing read more

Had to pick up a birthday gift for our one year old niece. This DSW is just like all the other locations -- huge floor plan, lots of options for everyone and for any occasion, and competitive pricing. This store is practicing COVID19 guidelines to operate in that face coverings are required, hand sanitizers are offered at just about every aisle, and social distancing signs are plastered all over the place. I have never noticed that DSW also sells accessories for the ladies like purses, scarves, earrings, bracelets, necklaces, etc. Good place to pick up nylon stockings and socks too. Customer service was pretty was standard. I know those who work in giant retailers are just worn out. COVID19 has put a strainer on all of us. read more

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Ordered a pair of dress shoes online that were supposedly in stock. The online information stated that when I ordered my items would be ready by 4 to pickup. So I drove 40 minutes from Folsom to pick up the shoes at 4:30 from the online order area, which is right next to the registers. Only to wait there about 15 minutes with no assistance from any of the sales associates, so I eventually got the attention of one of them for assistance. While I waited there before being helped I noticed that my order wasn't on the rack, which would have been on the rack by the last name. So when the associate who was helping went to look she couldn't find it either and had to look in the system and shoe area, only for her to come back after 5-10 minutes to tell me the shoes I ordered were actually out of stock. I asked her why wasn't that noted either when I ordered the shoes, or in the last 2.5 hours since the order was placed. So that I didn't waste my time driving 40 minutes there for no reason? She obviously didn't have an answer, and my question was more rhetorical and out of frustration. But then she asked if I might want a "similar" pair of shoes and went to check the style and color....only to come back with a shoe that was a completely different color, and in a size that was either TWO SIZES TOO SMALL or TWO SIZES TOO BIG! I looked at her honestly puzzled and asked her if I ordered a shoe in a size 10.5, why would I want a size 8 or 12 to which she didn't have a response to. And I told her to just cancel the order and walked out. I get it isn't the associates fault for a horrible online ordering system. But her attempt to alleviate the situation with her suggestions, just didn't make any sense and left me with more of my time wasted. read more

Good place to shop as prices are reasonable and there is a good variety here. I like the management here if there is an issue they handle it professionally. read more

Been a while since I've been to DSW due to online shopping but I had the most pleasant experience it was worth sharing. Did a quick online order for some converse for same day pick up. They emailed me 1hr later saying it was ready for pick up, went to the store and they have a counter at the door for pick ups. Shoes were there waiting on me, tried them on and left. Positive, quick but wonderful experience. Will do this again read more

Their shoes aren't the best, but I love the VIP awards and free weekenders. The store is near my home, so if they're out of stock online, I can just drive there and do store pickup. I recently bought a cute workout bag and converse socks to qualify for the current free weekender which is super cute. I called the store first and the store associate was kind enough to let me know they still had some on ha read more

DSW Designer Shoe Warehouse - Free weekender bag - Shoe Stores Near Me - Elk Grove, California

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That said the shoes I purchased were returnable up to 90 days and won't take them back. The insoles have issues and I've only had them for 1 week. So I'm out $98 read more

My work dress shoes have seen better days. They soldier on and if asked so much of them. Normally, I would let nature run its course but today they get to rest. With another family event coming up I figure it was time to get a decent pair of shoes for the whole family. Target just wouldn't do this time and since I seem to find myself here often to grab the kids shoes I decided to give it a try for me. First thing I noticed that the men section is comparatively small to the other sections but not surprising really. There was still a wide variety and a a nice clearance section for my size 12-13 giant feet, specifically the big toe. They have set up Covid precautions such as arrows that try to enforce social distancing. Unfortunately this also leads to a closed restroom which forced us to walk down to the target. Unfortunate but that's how it is sometimes. They also have a VIP club program which I decided to join this time to enjoy some of the perks available. They so a lot of discounts and they have a handy chart that will do the work for you. Not a bad way to walk out with some discounted shoes! read more

I mostly get my shoes online now, however this is a great shoe store in the area if you like to do in person shopping. They have a lot of choices, but sometimes run low on in store inventory. The overall cleanliness is decent. The staff are nice and helpful. I especially love how they utilize the from lobby area for small business to sell items. I love the support. read more

I like the store because they have great shoe and accessories selection. However their customers service here sucks. They are very rude. Currently they have a deal, buy 100 gift card and you'll get $20 back. read more

I love DSW! When first started shopping here, I can remember that there wasn't many brand names featured. Some, but now I see Cole Haan, Sperry, TOMS, Bobs, Calvin Klein, Doc Martens, etc. Some people have mentioned that when they shop, their size is never available. Well, as someone with like an "average" size of "8" I can say that my size is generally the most popular and picked thru, YET..... can still find a wide variety of styles, and shoes to try on in-store. Most recently, we were looking for boots to complete Halloween costumes and found a pair for pricey $70. At first glance, thought- that is steep for a shoe that is going to be worn for a costume; but it fit well, looked great, size was available. After the cashier used a website coupon $10 off specific amount; then my annual $10 off...and yet another coupon.... I literally left the store paying only $43! That's a bargain! DSW is like any other retail store.....it's going to always have that good day/bad day. However, if you do order a pair of shoes online, returns are very easy and you can exchange easily for the correct size. read more

Despite spending almost $300 on shoes for my wife and I, we were extremely disappointed with the lack of cleanliness. Upon entering the store (smudgy glass windows upon store opening!) and while shopping in the store, it appeared that the store was never recovered from the prior days business. Secondly, the sole cashier was waiting on a long line of customers which made me glad that more than often we order from online retailers. I long for the brick and mortar experience, but only with merchants that deserve my business. DSW needs to revisit its business model if it's to remain in the brick and mortar space. read more

I was very sad when this former "Border's Books" store went out of business, but when it eventually turned into a DSW Shoe Warehouse, my sadness was consoled a little. Let's face it, most women LOVE shoes! So I couldn't wait to visit this store and see what they had to tempt my pocket book! I had a good reason to check them out because I needed some pretty shoes to go with a plum evening gown that I planned on wearing to my nephew's wedding. As I entered the store, I was in awe at the aisles upon aisles of shoes in so many styles, designs, colors and comfort levels from dressy to athletic to casual type shoes. I tried to keep my excitement level down and remained somewhat skeptical that I might not be able to find something that would fit comfortably and still look sexy. You see, after many years of wearing high heels most of my life, I developed a painful and unsightly bunion on my right foot. High heels actually ruined my feet to the point that most dress shoes are too uncomfortable to wear. I tried on so many styles in hopes that a specific type of sandal would actually look good on my feet instead of embarrassing, but to no avail. While on the subject of shoes, this review reminded me of the late great comedian Joan Rivers who recently passed away. During her last TV appearance, she was on the "Celebrity Apprentice." There was a challenge for the contestants to promote Ivana Trump's new shoe line. Miss Rivers cracked a joke by asking if they carried a size 6 1/2 in bunion. That joke stuck in my mind and actually made me feel less self conscious about the issues with my feet! Don't get me wrong, I loved the shoes they had at DSW! If I was young and carefree again, I'd be a continued customer. I was disappointed on that day to not find what I was hoping for, but I will definitely be back to try out their low healed flats and sensible shoe section! I'm slowly trying to accept my fate....... https://www.youtube.com/watch?v=zQgt2koHR-w read more

Customer service They never answer the phone. I called twice and the phone rang for nearly 5mins after I selected to speak with a customer service person. read more

Store was clean and well stocked. I went to find my daughter some shoes and was able to find some she loved

This location has great staff! The ladies at the registers were so friendly and quick. I had an online return and a donation and needed to make a purchase and the young lady was quick and helped me. Great sales! read more

My boss surprised us with a shopping spree for our annual Christmas party (social distancing, masks and Covid style in full force). The store manager went above and beyond, opened an hour early so we could have a private shopping experience and had holiday themed masks, bottled water and madelines to snack on. Overall we had a wonderful experience, there was a great selection of gorgeous shoes and I will definitely be going back for all of my future shoe needs! read more

Won't be shopping here again. Giving 1 star because I was able to find what I was looking for. Other than that, I was never greeted by any staff. Upon checking out I let the sales associate know this was my first time shopping here and asked if there were any current ads or coupons out. She told me about the rewards program and told me I could always bring my receipt in the next day for a price adjustment on my order. So I signed up. I came back in today with my receipt and the rewards pamphlet the associate gave me. This sales associate looked lost when I explained to her what I was told. She grabbed some one else.. i'm assuming a manager? Any way, that lady came over and was immediately standoffish to me. I'm not sure why. So I explained to her again what I was in to do and she denied me. I asked if there was anything she could do and she said "do you have the merchandise with you?" I told her I didn't because I was just in for a price adjustment but that I had the receipt, the pamphlet, & card I paid with. Her denial explanation was making no sense. So instead of arguing, I just said okay. I walked out the store. I will never shop here again. It was such a waste of time and gas. Gas is expensive these days. The customer service was terrible and that's coming from someone who not only has worked customer service for a great deal of my career but who also does not expect much. Save your money & time. Don't shop here. read more

Very awesome store. Big variety. Very helpful staff. Got some great shoes and workout shoes as well some for my wife. Highly recommend. read more

DSW Designer Shoe Warehouse - Great store. Highly recommend and staff is awesome and friendly. - Shoe Stores Near Me - Elk Grove, California

I went and purchased a pair of sandals from DSW today. They were on the sale rack and the box was pretty ragged with the lid ripped off of the top. When I went to purchase the shoes, I told the salesperson that I did not want the ragged box. She stated that if I don't take the box, I will not be able to return the shoes for any reason without the box. I stated to her that I don't keep shoe boxes in my home, my shoes go on shelves. I also inquired as to if there was a problem with the shoe could I not bring them back for a refund with my receipt or get a credit without the box. Can you believe her manager was standing right there and said no, we are enforcing a new policy that all shoes have to be returned with the box. I even asked them to find me another box that wasn't torn up and they stated they did not have any extra boxes. The sales person asked me if I wanted a bag and I said yes. She stated just for your information, we will not be providing bags in the near future. You will have to bring your own bag. That is why folks are shopping with Amazon and avoiding the stores with their new policies and lack of customer service. read more

It's a DSW and it's in Elk Grove. It's a good addition to the shopping center where Borders used to be. It's a new and shiny store. Thankfully, I forgot the coupon they mailed everyone in a 5 mile radius or else I'd have bought shoes I did not need. Sometimes I find size 12 Asics in the clearance section at the Arden one. I'll be looking for the same thing here. Get ready for a bunch of negative reviews from people expecting EVERY single shoe listed on their website to be in the store at every single size. Don't you guys understand a key to retail profitability is inventory turnover? read more

My name is Sue and I'm addicted to shoes. Thanks DSW for feeding my obsession. When I lived in the midwest, I used to shop at DSW all the time. I was so happy when they first opened the DSW in Arden, and ecstatic when the Elk Grove location opened up near me. The good: If you've never been here before, they have adult shoes in rows, divided first by gender then by style. Mostly women's shoes, although they also carry accessories and (online) kids shoes. Usually what's in stock is on the floor. This location is always clean, with great service. The sales section is in the back and selection varies. I think the Roseville location probably has better variety on clearance, but I come here because it's more convenient. Good to know: Sign up for DSW rewards and get coupons mailed to you. You get $10 off on your birthday, and others (typically $5 off) sporadically throughout the year. You're welcome! read more

Ok. Let me preface this by saying I have a problem. Let's make it official... (standing up in my circle of addicts)..."My name is Leilani and I am a shoe addict." (Sitting back down). Ok what am I talking about, I'm not an addict. I just love shoes! And my real preface was in that I mostly order shoes online at dsw.com. So much, that i was "VIP free 1 day delivery" a few months after finding out about dsw.com. It all happened last year when I asked my friend where she got her cute cognac wedge sandals and she said dsw. I never been there before, I thought, as I looked across the street at DSW from Chilis. Went on the pc the next day at dsw.com and the rest is shoe history... I love online shoe shopping for so many reasons. One, no kids! I can shop for how ever long I want and I dont have to bat a fake eyelash from my steady view of "next page". Two, the reviews! I can read all the reviews, get a good idea of what's hot and what's not and lessen my risk of being an unhappy shoe camper. Three, no gas! I don't have to spend any gas money to drive there! Unless I do a return, which does happen on occasion. Four, the 1 day shipping. Free shipping for orders above $35, I believe. If u are VIP, if its a Friday order depending on time of order, it may come on Monday though. Understandable, no one likes to work on Sundays. Or Saturdays. Or ever. But free shipping is free shipping! I dont really do in store transactions, but when I do the ladies are decent. Forgettable, but decent. Actually the Asian ladies there work hard and i like the younger Asian chicks hair. Check out the clearance! You can get shoes for like $14 if the season just ended! And make sure to get on online mail, I get double points and $10 off often! Meaning when u buy stuff you get points, and more points means more free $ towards shoes! Ok I sound like a shoe salesgirl, but that's all real talk. My favorite shoes I have gotten so far are my Jessica Simpson magenta pumps (super comfy Despite its about 3 inch heel) and my leopard BCBG Dorsay pump (tons of compliments!) oh and my knee high gladiator sandals (great summer sandal..I get compliments all the time!), and my moccasins (super comfy!)..both low and knee highs... Have fun shopping! read more

I've passed this shoe store just about every day for a year. Lol. We finally decided to check it out!! It's a very large shoe store!! They also sell socks, hats, and scarfs. Small selection, but they have them. Lol. The store looked clean and organized. Not bad for a Sunday rush day!! Every section we browsed at...a new employee pops around the corner to ask if we needed help. That's great service when you can tell they have shelves to stock!! ( they were carrying shoe boxes in hand ) The back section were the clearance aisles. They have colored dots on them. Each color is a certain percentage off. Pretty cool. I didn't see any kids shoes. Someone mentioned on one of the reviews that it's online?!?! That sounded odd to me. Lol. Who am I to judge. Overall, a nice clean and organized store. People were nice and attentive. I didn't find anything I couldn't live without, but I will be back to snoop again!! read more

I never really shopped at DSW, but after my experience here, this will now be my go to place to buy shoes/heels! I did an online order for curbside pick up, but decided to go inside to shop around a little to see if there's any cute shoes that I didn't see online, and boy do they NOT disappoint. Their show selection is HUGE and due to the pandemic they keep the store SUPER clean. They even have a try on station where if you are to try on a pair they sanitize it right after if you end up not liking it. I was also helped by an employee name Lucas and he is so helpful and sweet. Normally shopping at retail places you don't get the best service, but 10000% Lucas gave nothing but A1 service. I'm super sad that I'm moving so this won't be the DSW I shop at, but if I'm ever in the area I will definitely be checking them out! read more

I only go to DSW when I am looking to replace my work shoes. Otherwise, I don't ever go to any of the locations. I normally do my shoe shopping at the actual brand stores because of the selection. They do have great sales at times...we picked up a pair of Nike shoes for $30 in the sale section. The people who work at this location are quite friendly. I like how I don't have to chase after people for my size as all the shoes are out on the floor. My only complaint? I'm a size 8 and I can never get my shoes without it being a display. 3 stars. read more

Omg, just got these in and they were worn n dirty. CAN'T BELIEVE THIS. I thought they don't take worn shoes back. read more

DSW Designer Shoe Warehouse - OMG, SHIPPED DIRTY WORN SHOES - Shoe Stores Near Me - Elk Grove, California

I was so excited when I found out we were going to get a DSW in Elk Grove! I have been enjoying this store ever since it opened so my review has been long over-due. Although their shoes are pretty pricey, I love how affordable the clearance section is, hence the name "clearance section." This section has shoes from sizes 5-11 I believe and I always get sucked into buying a couple pairs since they are so affordable. I get their reward emails as well and those are great to save me some money as well. A couple months ago, I walked out of this store with 5 pairs of shoes and I only spent 60 bucks! I was in shock and very excited. The shoes are always great quality and the heels are also very comfortable depending on the type you buy. They have all the variety from boots to flipflops, wedges, flats, pumps, sandles, you name it, they got it. Highly recommend this place if you want to buy new shoes. read more

DSW Designer Shoe Warehouse - These beauties were a steal! - Shoe Stores Near Me - Elk Grove, California

DSW is a great place to find shoes for any occassion. I stopped in here to find some plain, black pumps for my Halloween Costume. You can find shoes here priced from $20 to over $100, just depends on your budget and style. This store is always clean and organized (there's nothing worse than going to a store and having it be an absolutely disgusting mess). I have bought everything from workout shoes to night out pumps at this location and am always pleased with the options available and the customer service. I highly recommend that if you're looking for a good pair of shoes, check out this DSW location! read more

Not many sizes in stock. There are signs that say we have your size just ask an associate.. the associates are nowhere to be found and they will just tell you to look online when you finally find someone to help. read more

Nice shoes, big place, no one to assist in the floor, i had to walk out. Cashier didn't acknowledge my existence even though i stood by the side of the counter and gave her space until we walked up to her cutting the line. Took name of shoe, will order from Amazon, smh trying to support brick and mortars. read more

Large store with a great selection of pretty much anything you could want: mens and womens shoes, sandals, athletic shoes, boots, etc etc. The clearance selection if fairly large but unfortunately for men though, it is very limited. The store is big and spread out so there is plenty of room to move around and its not crowded. Prices are reasonable and the clearance sales are pretty good. Customer service is very nice but I feel that they need more people on the sales floor to assist customers. read more