I would like to recognize Carla for the amazing help she provided me today. She was incredibly…read moresweet, helpful, and patient throughout my visit. I never felt rushed, and she really took the time to listen to all of my concerns. She also helped me get perfectly color matched, which I truly appreciated. Her customer service made my experience so comfortable and enjoyable. Thank you, Carla!

Customer service was awful all around. I was passing by the area and figured I should drop by to…read morepick up my birthday freebie. Safe to say I won't be coming to this location again.

Black Friday was still going on through the weekend (Nov 28-30, 2025). I placed an order online…read morefor pickup instead of delivery. This review is to give a shout-out to Ashley, the sales associate, for her superior customer service. When I arrived, I saw the line for order pickups on the 1st floor. Since the sale prices were still active, I decided to make some additional purchases. When it was my turn at the register, Ashley retrieved my online order from the back storage area. She verified my identity and completed the process. She also rang up the merch I chose while browsing the sales. Please note, there was a lot of customers, several registers were handling customer purchases. A man to the right of me came by to pickup an order for four items. Another sales associate couldn't find his order. Ashley said "it's in the storage area on the shelf to to right. Look on the bottom row, there is a note taped to his order." How in the world could she recall this specific order and know its exact location. Another customer to my left asked for a price check on two hats she was holding. Ashley to the rescue again! As she was looking up my account number, she used a hand-held device to scan the tag of the hats and tell the customer the price. She helped customers to the right and left of me while handling my transactions. I requested a gift receipt for some of the items and she quickly and efficiently placed those items in a separate bag with the receipts. I like shopping in person to choose or try on my purchases. I bought towels, pajamas, and sweaters. Occasionally, the online order works just as well and saves time. The quality of the goods and products at JC Penny's Department store is very good. I get my money's worth. Sincerely, Rosemary

So here's Penney for your thoughts, a nickel for a deal, A…read moredime if you tell me that you love me... 5/5 Deals We got a few things on clearance, nothing like a $2 onesie or 3 piece baby clothes for $3.50. Be patient as it may not be every day you find steals for deals. All the racks were fully stacked on our visit. You can get coupons on the JCPenney app. Christmas outfits are out as well. 5/5 Service Extra cents at the end of your purchase go a long way. There were people checking in on separate tables and we asked the cashier about it. Apparently those extra cents go to help a community fund that helps low income families. 5/5 Parking Plenty of parking around it's two entrances. Located on the South side of the Plaza West Covina. Save your Penney's and take advantage of some deals. Psalm 32:7, God bless

These boots are made for walkin' And that's just what…read morethey'll do One of these days, these boots are gonna walk all over you... 3/5 Shoe chaos Good luck finding a pair of shoes in the right size area. Sometimes you might be like Aldous Snow looking for the other sandal (points if you know the movie reference, think Hawaii...). Looking for a pair of running shoes for my baby girl we had slim pickens unless you want bedazzled white shoes not made for walking or running, fo sho. 3/5 Bathroom codes No even the bathrooms inside the shopping center have codes. This was kind of annoying when I have to take my kid to the toilet. Then it was hard to find a worker to give me the code. 4/5 Limited service Workers are hard to come by. With only 3 registers open the line too a minute to get thru. Had to walk thru a few areas to get someone to give me the bathroom code. Overall not my first choice but when it's the closest you don't have a choice. Psalm 2:11, God bless

It was an amazing experience today at this location! I had help with "Ash" who helped me so…read moreamazingly kind, I hope he is there every time I go. There were so many clothes that actually fit me and I definitely had a huge variety of anything I could afford. The prices were so good I had to just get all I could afford too and then some! Overall, if you want designer clothes and do not want to pay designer prices, this is the place. Ask for Ash, and tell him Brian sent you

Wonderful store, very well organized! Only came in for the…read morecandles that were on sale, walked out with a bag full of beautiful things. I love The Villain collab, it's one of my favorite. I'm glad Bath and Body was wise about keeping their stores well stocked. My Villain set is nearly complete, working on it! The girl with beautiful pink hair that works here, I don't know her name but she was so kind and helpful to me and helped me select a gift. Very nice store, the staff is always so friendly;) Thank you!

Amazing and helpful customer service, went in for the first day of the semi annual sale! lots of…read morepeople was VERY busy and was still able to be helped by the associates! the line was pretty long (as expected when there is a big sale ofc !) but it went by pretty fast, plus I was able to use a $10 off of $40 on top of sale prices ! awesome!! definitely will be coming back i always keep in mind to be kind to people in the customer service industry, especially on crazy hectic days like today

I came to this location during a weekday when the store just about opened. Mo saw that I was…read morelooking for an item and asked if I needed help and helped me find exactly what I was looking for. Her customer service was wonderful! I'm glad she was the one who helped me.

i usually have a good experience at this vs location and i appreciate how the staff keeps…read moreeverything organized. i'm docking a few stars because of an experience i had today. i came in for a return on tuesday around 4pm, and it was understandably busy with post-christmas sales. i wanted to return a shirt for store credit (it was a gift from a friend but the size was too small). the associate helping me seemed impatient and rushed through the return. she didn't ask whether i wanted store credit or a refund back to the original card, and when i asked, she said it had already been processed back to the card. i usually don't mind small things like this, but i couldn't shake the feeling afterward. i understand how hectic the holidays can be. i've worked in both retail and the food industry for years, so i know how fast things move. still, the interaction felt disappointing, especially as a regular customer.

Not much selection or maybe Hollister has just gone downhill in clothing selection. Not much…read moreclearance selection either.

genuinely the worst store iv bought from, false advertisement, and deciving info. had 30% off sign…read moreand did not give me 30% off. Never go here the lady took like twenty minutes to scan the price

I have never been a huge fan of Macy's; however, on occasion, when I DO visit the store, I usually…read moreend up purchasing merchandise like a shirt, pants, and/or cologne (I am a HUGE fan of cologne). This specific store is always very clean, fully stocked, and easy to move from aisle to aisle. Prices are affordable, and there is usually a sale on various items. The employees are ALWAYS friendly, welcoming, and ready to offer help with whatever you need. Parking is available in the large lot as well as the multi-level lot just to the south of the mall.

I would like to share an experience I had today at the Macy's store in West Covina regarding a…read morereturn. Unfortunately, the interaction left me feeling profiled, disrespected, and extremely disappointed. As soon as my family and I approached the Customer Service counter, I noticed two associates talking. When we walked up, one of them, Angelica, already appeared visibly annoyed before we had even spoken. The other associate walked away, leaving Angelica to assist us. I politely explained that we had a few returns: a suit, two pairs of shoes, and a handbag. Instead of greeting us or acknowledging us, she remained silent and immediately began inspecting the suit. I completely understand the need to verify that returned merchandise has not been worn. However, the interaction quickly became uncomfortable. When we originally purchased the suit, the sales associate had to create a replacement tag because the original barcode would not scan. When Angelica scanned the replacement tag, she stated that while the description matched the suit, the size did not. We explained that the associate who sold us the suit had created the replacement tag because the original was not working. Rather than simply resolving the issue, Angelica repeatedly questioned us about why there were two tags and said she "didn't understand the thought process behind it." I responded that we didn't know because we do not work there and we were not the ones who created the tag. It felt inappropriate to question us as though we were responsible for an internal issue. Throughout the interaction, Angelica's tone and demeanor made us feel as though we had done something wrong. I genuinely felt like she was treating us with suspicion, as if we had stolen the merchandise or were attempting to commit fraud. As a Store Manager for a retail company, I understand the importance of asset protection and verifying returns. There is a professional way to handle those situations while still treating customers with respect and dignity. This was not that. The experience left me feeling profiled based on assumptions rather than facts. Instead of approaching the situation objectively, it felt as though Angelica had already decided we were being dishonest. No customer should be made to feel that way while making a legitimate return. Angelica eventually asked her manager, Justin, for assistance. Ironically, Justin was the manager who had been present the night we originally purchased the suit. The moment he arrived, Angelica's attitude noticeably changed. Her tone became more professional, which only reinforced my impression that her earlier behavior was unnecessary and inappropriate. My concern is not that the return required additional verification. I fully understand and support those procedures. My concern is the way we were treated throughout the process. Every customer deserves to be treated respectfully until there is a legitimate reason to believe otherwise. We left feeling embarrassed, judged, and profiled for simply trying to return merchandise that had been purchased from your store. My family and I have spent thousands of dollars at Macy's over the years because we have always enjoyed shopping there. Experiences like this make us question whether we will continue doing so. I hope this feedback is taken seriously and that Angelica receives additional coaching on providing respectful, unbiased customer service. No customer should leave your store feeling the way we did today.