Poor service. Our order was sitting under the heat lamps while workers stood around talking and we had to ask for it and then it took another several minutes to do the drinks. When we got in the car we realized not only did they not put in our sauces for our chicken nuggets, but the fries were soggy and there were not any napkins. Very disappointed. Will not visit again. read more

Good but not great. Certainly a step up from McD's or Dunkin but you know what you're getting. Cost effective. Easy order self service but it doesn't have all the options. I usually end up at the counter but people are there and always friendly. Place is clean and well run. read more

their food is getting way to expensive. Fry size is on the small side, and they do not have the big straws for their shakes?

Pretty good for a duchess. The food came out hot, fresh, and relatively quickly for being a duchess! The only reason I deducted a star was because the person at the register seemed a bit annoyed with me when I asked her a few questions but, other than that everything was pretty good. Because the food is fresh at duchess, it always takes a while for the food to be made, especially during a lunch or dinner rush. This particular location was empty during the lunch rush tho. The parking is ample and the inside is clean. read more

Went tonight - won't be back. Cold fries, slow service, hot dog was barely cooked - just warm, very greasy. Cheese wasn't even melted on the Philly steak sandwich. Place was dirty - tables not wiped down and floor was so sticky that the soles of my shoes stuck to the floor. Won't be back. read more

$6.29 for a bacon egg & cheese meal that has one sorry looking egg on the roll? I even sent a search party out looking for the bacon, too. I had to get back in line to order another $6 sandwich because of being left unsatisfied *and* hungry. Don't take the kids here after soccer practice because you'll probably have to order two sandwiches per person just so lunch sticks to your ribs (and theirs). Sheesh. At least they are getting better about not overloading you with french fries. I do think their "Beyond Burger" is worth a try, but otherwise I just don't get all the hoopla about this franchise...some underwhelming portion sizes on their sandwiches to be sure. read more

I am not from CT. I always see Duchess restaurants and billboards. I finally decided to try it and was definitely impressed. I got the big D burger (lol). It was basically a Whopper but better in every way. Tastier, juicier beef, softer bread, better pickles... I was still hungry so I ordered the buffalo bites - they really surprised me! It was whole white meat. Not the weird ground meat in conventional fast food nuggets. And it was JUICY! Finally I finished with fried Oreos. It's hard to go wrong with fried Oreos. The only down side from my first experience at Duchess was the wait. It was a bit slower than, say, McDonalds but I got the impression they are actually COOKING the food. Not just heating it up. Next time I want fast food I'm opting for Duchess instead of McDonalds. read more

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This is the only Duchess location I have eaten at a few times. So maybe it's just this location. IT'S SLOW! The drive-through could take up to 25 minutes if they are mildly busy. After eating inside to get a better look at operations it seems like there is a complete lack of process and people randomly doing tasks. A complete lack of leadership with fast food management experience. With that said the food is ok. It's nice to change it up from Mcdonald's when you are in a rush... now if you're in a rush Duchess isn't the place to go. They seem to have a set dinner menu that comes on a real plate and with sides. I think if they were smart they would ditch this menu and just do burgers and dogs FASTER! This place just needs better leadership and this place could be a go-to. read more

I would just like to start off by saying perhaps the woman at the window was having a bad night. Keeping that in mind, I said thank you at least three times as she handed me my items, never got a you're welcome, or even an acknowledgment that I had spoken. Not to mention condiments are by request and when you ask for barbecue sauce and drive off, she gives me ONE barbecue sauce for TWO entire meals that we paid over $20 for. For that amount of money and customer service I could go to Chick-fil-A get a smile, a thank you, and a.. it was my pleasure. Duchess is a dump you can tell by the other reviews here, and with their prices getting so high I don't see how this place is going to survive. read more

Terrible food - don't know what happened - Back in the day there food was good for fast food. Now it's horrible and they always mess up the order. With Mr Macs and bills in town how do they survive. read more

Although the business states they close at 11pm, I arrived at 10:30pm to find that they were closed. This has happened on multiple occasions. Terrible business practices. read more

An OK place to grab a hot dog. They toast the buns, but the bread is still extremely doughy for some reason. Also a bit expensive for what you receive and the wait for your food is long too. But I often drop in when in the area, Duchess still beats the other "Fast Food" alternatives. read more

Duchess of Monroe - Hot Dog w/ mustard & kraut, at Duchess in Monroe, CT. - Fast Food Near Me - Monroe, Connecticut

This is quite frankly the world's slowest fast food joint. I don't understand why those native to CT like this place. I am in the drive through right now and I might literally run out of gas the line moves so slow. My daughter likes their hot dogs. I raised her wrong. read more

I really really wanted to like this place But, everything was wrong. -The male who took the drive through order was not only not courteous but rude. We ordered a meal and asked for curley fries (extra money) and a sandwich. -The girl at the window wasn't rude but there was no thank you or would you like any condiments, nothing. -After we pulled out, and got on tbe road we realized they gave us regular fries. -We took the entire bag back to the manager who handed us the curley fries (no apologies) and put the regular fries back on the line. There's got to be some health violation!!! -2 stars because the food was regular fast food or 1 would have rated 1 star. read more

My hotdog looks like someone nominated on it. Customer service is not bad, it is horrible. They made me feel like I was asking for free food. You say thank you they say nothing. I think this is a clear reflection of the way they are treated. The manager needs to put a human touch in this store. DUCHESS, NEVER AGAIN! I will never stop by any of the stores and I will for sure let friends and family know they better stay away read more

Went through drive-through. We were the first car in the line. Guy on intercom completely rushed me through the order. I had asked for a plain burger with no cheese and only ketchup. Because he rushed me, I asked again if he heard what I asked for to which he responded yes. Got home and guess what? There's cheese on the burger. Not to mention I waited like 15 minutes in my car for 2 dinner combos. read more

I will be buried with a Big D Cheeseburger with lettuce, mayo and bacon bits, not strips. I have so much history with this place that I don't know where to start. After every little league game, Sunday school (aka Molestation Survival Class), day trip, etc, my family would make a stop at the Monroe Duchess where I would rock Operation Wolf while the fam waited for our food number to be called. It was my first job on the books. I rose from register, to fries to manning the drive thru. It is where I bought my first bag of weed, then mushrooms. I even lost my virginity during one of my days off on sunny April afternoon. I worked there for two years, and not once, did my exposure to the food change my opinion of it. If you had the opportunity to order from the Monroe Duchess in-between the summer of 92' to the fall of 94', we may have crossed paths. I had bleached blonde hair (pre-eminem), some acne on my cheek and my maroon hat turned to the side. I went for the don't fuck with me cuz I may spit in your food look. Of course I believed that to be reprehensible, but by working at an establishment like this, you are already primed for ridicule, and this was my best defense. The food here is great. The menu expands faster than the universe, and while I'm stuck on my Big D, and Hot Dog combo, my friends and family explore a little more frequently. I'm not about to get a veggie wrap here, but it's offered if you really want it. I love Duchess so much that I started site for it on this Asian website called Friendster, here is the link: http://profiles.friendster.com/duchessbigd Read the blog. I channeled the inner voice of Duchess to get the message across. The memories here are endless. Nothing beats the annual week of $0.99 Big D's. It is up there as one the best weeks in the world, along with Shark Week on the Discovery Channel, and Burning Man in Nevada (I know what you're thinking, fuck me, no, fuck you, eat this shit, and then tell me you don't feel like you're ripping off the restaurant.) When a Big D is 99 cents, you will eat one every day, and your arteries will understand why. I live in California now, and I miss this place more than I miss my own family. Don't get me wrong, if coming back to CT meant the end of Duchess, my parents would deny I ever existed. I love you Big D. read more

Duchess of Monroe - logo - Fast Food Near Me - Monroe, Connecticut

It seems common courtesy and manners are too much to be expected. No hello, thank you, absolutely nothing. And its certainly not the first time. How many people are out of work and WANTING to work and you have these schmucks that turn people off to eating there. Food is good, staff I've encountered suck read more

I moved to CT in 2002, tried a Duchess, found it was lousy, and never want back. Until today. Passing by, and desperate for a sandwich, I ran in. I wanted to give this place a decent review, especially given the racists on here complaining about workers' English proficiency. The good: decent fries, fresh bread and veggies on my sandwich, whole wheat bread, soda machine with hundreds of options. The bad: took 15 minutes to get it, they forgot my cookie, unremarkable and bland. Duchess is like Friendjys without good ice cream: bland, unhealthy, unremarkable food. Nothing wrong with it but little right. Hit up a local diner or deli instead. read more

Not so much as review as a first impression seeing as I have only sampled a small portion of the menu. Was in town for a work and stopped for a quick bite. While this was an 'order at the counter' type of establishment, there still was a small town diner feel as the food comes out on plates and daily specials were listed. I went for a chicken combo meal. The fries were pretty good but definitely the frozen type. The fries were crisp and hot. The crispy chicken sandwich was just okay. A bit on the dry side and really needed condiments to keep the sandwich palatable. I regret not going for a dog or a burger. One cool item of note... they have Coca-Cola Free Style machine that lets you select from a menu of hundreds of fountain sodas from a touch screen. A gimmick yes, but I've always liked mixing my own concoctions at the fountain. read more

Duchess of Monroe - Coca Cola Free Style dispenser allows you to select via touch screen 100+ selections of beverages. - Fast Food Near Me - Monroe, Connecticut

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Not a big fan. I just am not wild about the taste. I find the place lacking in atmosphere and the French Fries especially I find dry and lacking flavor. I rarely come here anymore because of those factors. read more

Duchess of Monroe - Fast Food Near Me - Monroe, Connecticut

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the food is passable i guess, but good luck getting what you actually ordered. i grew up in a different state, and i am not surprised this chain hasn't spread. avoid if possible read more

I love this place and have gone all my life...but it has gone to crap. No manager, food is different every order/inconsistent. No accountability. Ordered 30 bucks worth of Doordash food while on vacation and they messed up EVERY SiNGLE THING. And it was Duchess that messed up. And they don't care. So fuck Duchess. read more

Stood there for 5 minutes while 3 workers were eating and drinking coffee..nobody served me..a line formed,still nothing,i left..worst service ever..i love shelton duchess 5 *, great service there.. read more

Obviously hire only morons. Order two footlongs and shake. That will be $13.85 pull around. That will be $8.95 receive two regular dogs and no shake. Say I didn't order shake. Drive away. Why argue with someone with an IQ of a cocker spaniel. read more

Duchess of Monroe. An absolute classic and staple of Connecticut. I don't write food reviews but this will be my first because of the disgraceful comments posted about this establishment. I am so sad to see that the reviews of Duchess are so low. From top to bottom, Duchess has one of the most well rounded fast food menus. From the breakfast sandwiches, to the burgers, and of course the hotdogs Duchess is a top tier fast food restaurant. When I first began going to Duchess, I would order the chili cheese dogs. The chili has to be one of the best fast food chili's I've ever tasted. I've tried great chili, for example the chili from another CT staple, Merrit Canteen and I've tried bad chili. I once tried "famous" skyline chili which honestly had no flavor. Duchess on the other hand has chili that is sweet with a small kick of spice at the end. I will say the hotdog they use has changed, the dog used to have a snap when you bit it and that definitely is no longer there. Still the chili dog is very good and it stands up with some of the best dogs I've had. The breakfast sandwich is also amazing. They do kinda skimp out on the meat but for the price, it is reasonable to ask for double meat. Also they have Portuguese rolls that you can ask for which take the sandwich up another notch. Then you ask for mayo on the sandwich and you have one of the best FASTFOOD breakfast sandwiches. The burgers also are very solid. The Big D sandwich is amazing. The patty is real beef, and they have the perfect balance of condiments. The crispy chicken sandwich is also very good and they put the perfect amount of mayo and lettuce. On top of all this, Duchess is very reasonably priced and they always have deals which make it feel more fair. I will standby duchess for as long as they keep their food the same consistency. I know some people complain about the workers but honestly I've never had a bad experience with them. I have seen the guy who works the register for years now and he has been so kind. read more

If you want a Duchess chili dog this is NOT the Duchess to go to they are very skimpy on the chili it is basically non existent of the dog ! Go to any other Duchess ! read more

slowest "fast food" ever. I just waited 20 minutes for a cheeseburger.

Try living somewhere without duchess and then realize how great it is. I don't get all these negative reviews, have you been to a McDonald's or any other fast food? Are they perfect? No. You know what duchess does do, cooks the food day of, so few places do that. They have an actual grill, they are frying your eggs/hot dogs/burgers. When you go to a Dunkin they are using some pre-made egg concentrate and microwaving it. My review applies to all duchess in the area, I'm a fan, keep it up. read more

Wife and I went to the Duchess in Monroe, 1/8/22 for a dinner of 'fish and chips' - ordered it for dine in, ticket 433 which said 'DINE.' We brought Poland Springs to drink with the dinner. Get our table and wait for our dinners, finally call our number. Go up to pick up what I thought would be 2 trays with the dinners on plates, but much to my surprise I find our dinners in a 'brown bag' and the dinners in stryrofoam containers. What, this is not what I ordered and called one of the people behind the counter over, while she was all apologetic she wasn't the problem, the problem was in the kitchen where the meals were prepared. Asked for a manager, but surprisingly none was available. Finally, they gave us plates, we took everything back to our table, dumped the contents of the stryrofoam containers onto the plates and ate the meal. For the lousy service I'm giving the Duchness 1 star and that's because I found a parking spot. To the owners, you need the workers to know the difference between 'dine in' and 'take out.' read more

Quality has gone way down at this place. The chili now has a latino spice to it. The burgers and dogs have gotten smaller and they cost more now. Speaking spanish will also help you place your order. read more

I love this dive. I love the crisp iceburg lettuce and perfect tomatos on a fresh, soft hamburger bun! I love the perfectly-seasoned chili that they put on their dogs. read more

I have not eaten at Duchess in 14 years, as the last time I did (not at this location), I got violent food poisoning (again, not at this location). So, while I was skeptical to visit for lunch yesterday, I did, and was mostly pleased. The burger and fries were pleasant, aside from the bun which crumbled all over me and the car, and the tea was nice and sweet. I also ate one chicken nugget, with which I was not impressed. One suggestion I would make (in addition to changing the buns); if someone orders chicken nuggets, most places will ask what kind of sauce you'd like. They did not, and as such I had to go inside to request sauce. Aside from this small item, I was extremely impressed by the extensive menu options offered; unparalleled by any other fast food place I've visited anywhere. Variety is always nice. I'm glad that my visit was a redeeming one, and I look forward to visiting again. Thanks! read more

Idk why people are saying no one speaks English here. That's so wrong. This place is great your all just like to criticize. Also the food is really good compared to other fast food places If u don't wanna go there then don't go I'm sure they won't miss ur ungrateful selfs read more

Just came back from Duchess in Monroe, Food is always good, always hot, cooked they way I like. Manger is excellent.

Longest wait EVER we ordered a couple sandwiches and were sitting there for I kid you not 20 minutes. I thought this was fast food. We hadn't even paid yet then waited more time just to receive our order read more

Seems to be an ongoing issue reading the reviews on here... I to had my order at the drive-through botched. I said the order and made the teller repeating only to have it messed up anyway. When I called to complain the lady llego picked up the phone was rude when I said I'd like my money back. read more

Great place!!!

Takes to long in drive thru been waiting now for 15 mins and not liking it at all food is cold when got it

Over priced, stale fries, they never remember to give you extra sauce when you ask for it. I want to like this place because it's a smaller chain than something like McDonald's, but honestly your money is better spent there. read more