Their Big D combo was cold, and the bread was falling apart. You could tell that the burger roll it came on was frozen solid & then went through a craptacular thawing process To top it off: The clerk looked annoyed when I had to order a dessert that wasn't listed on the kiosk. (Sorry to have bothered you, buddy.). Free eye rolls from staff aplenty at the Shelton location. read more

Whenever my family wants fast food, my vote is always on Duchess. The freshness level is just so much better. I want to focus on the chicken nuggets. Nowhere else can you get chicken nuggets that are actual whole white meat. Every other fast food nugget is ground up chicken meat. You know the nuggets are always cooked to order because they come out extremely hot. Again, when was the last time you got chicken nuggets from a fast food chain that was too hot to eat? I also really like the people at this location. They're always really nice. read more

Duchess Restaurant - Juicy, whole white meat. Not ground up chicken meat! - Sandwiches Near Me - Shelton, Connecticut

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Same issue. Went there again today. The guy taking my order for an omelette and 3 breakfast sandwiches complained to over the speaker that he has been so busy and hadn't had a break yet like somehow that's my fault. Asking for condiments didn't make any more happy and he basically just said here and pushed the bag out the window. read more

The food was cold and terrible and the coke tastes like carbonated water I think u should do a better job duchess

I got the chicken Parm dinner now I have food poising and I have been getting up every hour to belly pain

surprised this place always has a line of cars. portions got smaller and the cripsy chicken patties are always rock hard and tiny. fries has zero flavor and are always overdone. staff is always slow and depressed. the egg sandwiches usually come out raw when I order over easy. they got rid of Mega size combos. and all the prices went up. and the drive through people have to read out your entire order before handing it over. read more

As soon as we walked in, we could tell the restaurant needed an update. The decor was outdated and ruined the vibe of the place. We placed our order on the kiosk which was very quick and easy if using a card. When paying with cash, however, the process was much harder as no one was at the counter. Although I did enjoy being served at the fast food establishment, they forgot the bbq sauce and completely forgot our friends order. The chocolate shake was also a disappointment as it was mainly vanilla ice cream with a tiny bit of chocolate syrup. The fries are amazing here and the chicken nuggets are real chicken. The televisions could have more options, but at least the font on the receipts is good. Overall would only come again only for the fries. read more

Duchess Restaurant - chocolate shake - Sandwiches Near Me - Shelton, Connecticut

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I've been going to Dutchess's restaurant since the 70s, I've always asked for extra mustard on my hotdog. Recently, I noticed they changed their mustard to some sort of sweet Dijon thing. What an awful surprise I just went out and bought a big package of Hummel hotdogs. I won't be back to duchesses for dinner anytime soon. I hope that other food hasn't changed. I feel if it did it would be less tasty. Sorry duchesses it's like losing a friend read more

Ordered a burgers and was very disappointed. The patty was very thin for the price. My first thought was "where's the beef". My second thought was -what a rip-off, way over priced. Onion rings were a very small portion also. We will not return there ever. read more

Delicious, sensational, exquisite. Duchess is the best fast food establishment not only in the wonderful State of Connecticut, but possibly the entirety of the US. The chili long dog is sublime and excels in every facet of the fast food game. It never disappoints after a long day or in a quick pinch. Some may say "Duchess isn't good" "Duchess is mid" "Duchess will never succeed in the Fast Food game". And to those people I say: DUCHESS IS KING. Please, do yourself a favor and give this place a chance... Some things are certain in life; death, taxes, and Duchess making quality food, fast. read more

Great choices, fresh food, great offerings and service! Delia is my fav server! This place is my go to whenever Ivan decide on something good at last minute. Breakfast and lunch Superior! I highly recommend! read more

I love going to this establishment anytime or the day or night. You can order whatever you want whenever you want. The best is their bacon, egg and cheese sandwiches, Cobb salads with chicken (their cucumber dressing), hot with the works or chili mustard and onion, or the Big D burgers/chicken sandwiches. I would highly recommend it if you are looking for fresh food made to order. Check out the menu you can also get fully course dinners from meatloaf to fried clams with slaw and fries. The only downside is the drive-thru it takes a while because the food is made fresh. read more

Duchess is a local Connecticut "fast food plus" chain which offers both the kinds of foods you'd find in BK or McD's (burger, chicken sandwich. etc.) and many premium items (chicken parm sandwich, light meals, full breakfasts). You order up front and they bring your meal out to you, along with any condiments that you might need. I prefer the hot dogs and chicken parm, along with the side salad. I do not find the fries nearly as good as BK or McD's, but they do offer other side items that are quite good (pasta, etc.) Overall, recommended. It's healthier then most fast food, and cheaper than a diner. Best of both worlds. read more

I ordered it on GrubHub. I don't live very far only maybe 10 minutes away. So the French fries were cold. I ordered the Angus burger and though it was big round it wasn't thick at all it was this thin flimsy little burger that was smothered with mayonnaise kind of sauce and one tiny slice of tomato off to the side. And my mother ordered the seafood salad and a hotdog bun she said it wasn't very good at all. We also had a vanilla and a chocolate shake they were so thick you couldn't suck it through the straw which was OK but my chocolate shake was barely chocolate. I remember them being much better in the past. I don't know what happened to them But I don't think I'll be ordering from them again read more

I live in Stratford and have gone to this chains restaurant several miles away...but it's just not good. When I used to work in this area I would always go to this Duchess and I loved it for lunch. Well, last night I took my Mom here for dinner. Firstly the guy at the counter was extremely nice...and welcoming. Great to see at a fast-food establishment. At this Duchess when you order your food is brought over to you. We waited a short amount of time and it was brought to us. I tipped the kid and he was soooooo thankful and grateful...like I gave him a hundred dollars. That was also nice to see. The restaurant itself is very very clean. Unlike our area restaurant in Stratford. The food we both had was the Bid D combos, I ordered a chilli cheese dog, and a tuna melt. Their food here was way above the quality of the Stratford location. This is why we will definitely be back to this location. Thanks Duchess for a pleasant dinner. We will be back!!!!! read more

Just want to say thank you to shelton duchess staff thats always friendly and quick.i made a huge mistake an went to your monroe duchess. The staff there ate and drank coffee while i waited for service.another customer enter the store and still nobody took our orders. i left the monroe store with no food or coffee . read more

Went to Duchess, Shelton Ct recently with a friend. Ordered chicken sandwich with onion rings. The food had a horrid aftertaste of bad cooking oil. My friend said the same. Duchess--you need to change your cooking oil more often & take some pride in your food. A little quality control would help. I've been to other Duchess locations & did not encounter this aftertaste issue. read more

This place is hit or miss. They are either really good or awful. I always get grilled cheese. Now I've noticed it is more and more burnt and makes me nauseous. Also, they sometimes loose the orders and don't tell you. They expect you to ask them when it's their responsibility to tell you. This place has definitely gone downhill from the time I used to love it. read more

Don't go through the drive through, ordered 3 hot dogs special got the wrong order, tried to call and the people on the phone did not understand and hung up. Tried again and no one answered never do the drive through go inside and check your order this was not the first time. read more

I have going here for more than 20 years. I worked at Grossmans next door and would come daily. The past couple of yeas the quality of the food has down hill rapidly. I usually get take out. The past several times the have messed up my orders repeatedly. read more

The food is always decent, just the time it take is what gets me the most caught off. On top of that, the staff always seems to have an attitude when you ask for something a specific way. Such a great spot, but let's work on customer service please. read more

Duchess Restaurant - BREAKFAST TIME. - Sandwiches Near Me - Shelton, Connecticut

I just moved back to ct. I was so excited to eat here after so many years. The first time was so so good. The last two times not so much. I always get a burger. I ask for mustard to be added. They put so much mustard that you can't even taste the cheese. Every bite tastes like mustard. Can't even finish my burger. And the lettuce was brown and old. I'll probably try another location sometime in the future but shelton I'm done. read more

I'd give 3 stars for their chili dogs and lemon meringue pie. This time there was extra bacon bits in the chili dog. Fries not as good as those at BK across the street, and only go here for the chili dogs. My Mom goes there for the lemon meringue pie. If you need Wifi and an undisturbed place to sit it's great, just be selective about what you order and don't go through the drive through when it is busy. Nice interior with tv screens (which I find distracting because I hate the tv crap) I won't totally trash a place in my reviews, but like to give a know-before-you-go honest review. The salads I've had there have been very crisp and fresh, but not consistently. Of course you can take it back and they will do it again..was once served fried fish that was inedible. You don't have to tip because it is counter service and you clean your table. Adequate place to hangout with a laptop. Adequate environment for giving a power point presentation to a prospective client for a low-end product or service. read more

On Sunday, July 28 I ordered at the drive-through and they got it wrong. On Monday, July 29 at the same time around 10 PM I ordered a second time at the drive-through and told the employee that the day before they got my order wrong, he assured me my order would be correct. Even though the receipt had the correct information the order was wrong again!! That's two days in a row!! I found the telephone number for this particular Duchess online and called but no answer. I'll be stopping by tomorrow and talking to Manager, update to follow on July 30. read more

Used to like this place until the manager and staff disrespected the customers. Got a takeout order and they messed up and forgot the hotdog ordered.. didn't realIze until I got home. The manager argued back and forth when I went back saying she wouldn't give me a hotdog or a refund for that matter. Basically they steal your money. Make sure to triple check your bags or else they don't give to shits about you paying for their food without you receiving it read more

Having moved out of state where there are no Duchesses, I have a huge appreciation for the breakfast sandwiches here. They use real eggs and they come out looking normal instead of a hockey-puck. Sausage and Egg on a hard roll is something South Florida desperately needs to figure out. I love Duchess as a franchise but this location served us the greasiest hashbrown on the planet. Oil poured from the bag its served in. What the actual f - - - ? read more

I like the food at Duchess and in a pinch I go through the drive-through. Tonight decide to go and get a quick meal and go to the drive-through. What was so strange I ordered which was fine but then get to the window and the person doesn't even say hello. Just told me the total I give her the money she doesn't say anything no thank you and she hands me my order. My order was correct no napkins which we kind a need when you're doing takeout, but I'm just so bothered that the person that took my order tonight had no appreciation for my order. I'm her customer and she couldn't even say hello or thank you. Just wow. read more

Not so good these days Buying cheaper products Not very clean Bacon egg cheese the way to go read more

My go to place in Connecticut. Minus a star for the lack of consistency throughout the different resturaunt locations and lack of Corprate support or responses to any complaints. For example, the cookies in Shelton/ansonia Are always warm and soft, as if they're fresh baked. However, go to Fairfield or Trumbull/Monroe, they're literally a brick, as hard as a gumdrop( every single time, wasn't just a rare occurrence). Their fries are bland but they grow on you and you learn to appreciate them and miss them sometimes. Their chicken nuggets are great, all real Chicken, but watch out because they're hottttt out of the fried. Additionally, 90% of the time I get a chicken parm sandwich, light sauce. Many locations will still load this up with sauce and the roll is a floppy pancake drenched with water if you can imagine that that looks or tastes like. Sometimes you'll have an issue and email Corprate, the issue won't get fixed for over a month and they never respond to you. One time, twice actually In Shelton, the sweet tea every single time was 90% water and 10% tea, it was flavorless. I mentioned it every time I went there and online to Corprate. It didn't get fixed for weeks! And believe me, I ate there a few times a week that month and monitored it. Other restaurants, it's 95% syrup and it's way too strong, I get two servings out of one cup after watering it down. These things are annoying but shouldn't be hard to fix once they're mentioned. read more

The worst duchess I've ever been to. Food was not fresh at all. Fries were cold and hard, burger looks like it was stepped on and the drink machine had no ice . We didn't even eat our food, we threw it in trash and left. All the employees look miserable. Also way over priced now. Kids meal , small burger, fries and onion ring 16.50. Do not waste your time,Money or appetite , by going there! read more

Never seem to understand when I say I want my chicken nuggets well done. And when I ask for HOUSE dressing I get honey mustard and charged for it. Not the first time this has happened read more

Duchess Restaurant - Definitely not well done. - Sandwiches Near Me - Shelton, Connecticut

Your drive thru system of having your workers scream out to move down further bc you can't keep up w the orders fast enough is ridiculous

I have been multiple times in the past month and they have messed up my orders repetitively. I ask for no tomato and they give extra, there was plastic in one sandwich, and the staff isn't always the friendliest. I have given plenty of business here and will be going to monroe duchess from now on. read more

Service is very slow. One of the workers was confused on bagging orders. Meal was good though. 2 meals for $14.92. 2 phillysteaks and a combo addon read more

I was pleasantly surprised to find they have gluten free rolls and had a fantastic big D burger...very happy will definitely go back

Growing up, I rarely went to this Duchess since we only came to Shelton once in a while to visit relatives. I can't remember that experience, but last week we came here after going to the Wal-Mart down the road and it was an interesting experience. The food itself was amazing. Duchess used to always be spot on, but lately they are hit and miss with things but they don't go wrong with breakfast. Plus right now they had a great deal, two breakfast sandwiches (made to order. no microwaved eggs here! and real hard rolls to boot) for $3. My boyfriend and I went to the drive-thru and ordered a bacon, egg, and cheese sandwich and a ham, egg and cheese sandwich. When we first got up to order, they made us wait five minutes before we could order. We contemplated leaving but we had become boxed in. Whatever, how much longer could it be? We ended up waiting in a line of cars for ten minutes. When we finally got to the window, they took our money and didn't say anything. We waited again for about ten minutes (we actually timed it, as we had to be home for a contractor to show up), no one even telling us what was going on. Then we saw the drive-thru girl go out to two cars in front of us and bring them bags. One drove off but the other car stayed parked. Then she came back to the window, and asked if we had the six sandwiches and hash browns. No, two egg sandwiches! She disappeared and some other girl came back and asked us the same thing, then said "oh no wait, you were the one egg sandwich, right?" She then stopped and asked if they already took our money. This is not the way to run a business! When they finally saw our order, one of the girls ran outside to the car in front. I guess they got our order. They made us a new one very quickly and we were on our way. I'd have rated them lower, but the food was so good it was a saving grace, especially for the price. read more

They ALWAYS forget to give you part of your order at this duchess, so make sure you check the bag before you even pull past the window because otherwise you'll get stuck behind other cars for 20 minutes read more

Literally my favorite breakfast sandwiches in the state. However everytime I go there the employees or managers are smoking right in front of the entrance. So you have to walk through smoke to get in or if you are at the drive thru window as soon as open window car smells like cigarettes. Would have given four stars if not for that read more

Terrible ! Four mistakes in two weeks first ordered scrambled eggs got over easy ordered Tuna sandwich plain got lettuce and tomato ordered cheeseburger looked like it was stepped on greasy fries I won't be back read more

I need to stop going there. They seem like a restaurant that never expects customers. Whenever I have used the drive thru, they take my money and then tell me to pull ahead and wait. They can never have an order ready in a reasonable amount of time. Tonight, I was waiting behind another car, and when the young lady emerged with our orders, she was so profoundly stupid, she gave us the other person's meal. Or maybe she thought it was funny. Either way, I will never go back. read more