Update: B. Carlson called me to discuss my issues with my bill. They were professional and…read morecourteous and listened to my concerns. I was refunded for one of the toilet repairs...which I appreciate. Thank you, B. Carlson!

I do NOT recommend B. Carlson at all. Their website has incorrect information, the manager has…read moreacknowledged the website is incorrect and refuses to do anything to fix it. Also, I called during business hours Friday about my main sewer line backing up and sewage coming up into the common area in front of my condo. They scheduled me an appointment for today (Saturday) and then called me today to let me know they cannot come out until Monday. Now because of their scheduling error I have to call a different company, wait for an appointment this evening, and pay after hours pricing when I could have called the other company yesterday and had this taken care of already. I requested to speak to a manager on the phone today and they let me know one was not available until Monday, but surprise they were wrong about that as well! The manager did call me back today and had the audacity to attempt to mansplain to me the service they were providing (what a joke). He offered me no solutions just like everyone else at the company.

We had an excellent experience with TLC Plumbing this morning. We scheduled our appointment on May…read more27, and the entire process was professional from start to finish. The technician called ahead as promised and arrived within the timeframe he provided. He quickly reviewed our air conditioning system, thoroughly troubleshot the issue, and before long the A/C was roaring back to life. What impressed us most was his exceptional troubleshooting ability. Rather than simply replacing parts, he carefully diagnosed the problem, explained what he was doing, and efficiently restored the system to proper operation. We greatly appreciated his professionalism, punctuality, technical expertise, and courteous service. Based on this experience, we would not hesitate to recommend TLC Plumbing to others.

they located a leak, that wasnt there, and charged me, there was no water or mud in the hole,…read more then they said another leak over here, omg, yes i had a drip, they fixed it and charged me again, than they broke something at the meter, and charged me again, for there mistake, i tipped these guys 300.00 bucks, before i knew the facts, so i paid alot, for a drip, and there mistakes. and they lied about a leak i didnt have, charged me, cuz they dug a hole in the wrong spot. omg, i was taken again, wasnt the first time, maybe cuz im a disabled vet that they do this, oh ya i forgot, they sent out another person, and charged me, i think it was another 700 bucks, and that person didnt do anything, im lost here with this company,

Hired to install three new toilets in our house. Worked fast and efficiently, ultimately saving us…read morea ton of money by us providing the parts and the headache of install. Kelli and Kenny did a great job and stayed to our hourly quote.

Plumbing reapir to amin line…read more Left mud in drive way. Caused mud to go throughout house. They had to flush all fixtures and hot water heater. Took five days to do a one day job. Same pipe leaking again seven months later. Had another firm come repair if for one half the cost.

Phil K. was great doing the spring check up on our hvac system. Very thorough and took his time to…read moreexplain things. Booked an annual maintenance contract based on his good service.

reionator Pro sold and installed by First rate Plumbing- kind of helped but not great-- noticed it…read morehad been leaking down tank white water streak-- only 6 years old - first rate plumbing came out looked at it and said it was no longer good and must be replaced -gave me a price for replacement system.. when questioned about repairing, was told it cost at least $1500 and company was no longer in business parts very difficult to come by.. ..Called another company to get a quote on replacement water filter system -Plumber came out --replaced a $.3o cent gasket --with very available parts used for reionator.. adjusted the dials -put a different filter in, 2 hours and $236 later now have filter system fixed and working better than when first installed. too much damage done to 3 toilets that have to be replaced due to hard water plugging up holes

My solar inverter went out during a storm. I wasn't aware that I stopped producing solar till I got…read morea huge bill from PNM. I didn't get an alert from my monitoring app. I have had my solar system since the 2018 install. When I called PNM, I was told that they wouldn't help since I owned my own system. Their advice, turn off my air conditioning to lower my power bill. Thats great advice when it's over 100* outside. FU PNM rep. I reached out to 4 different solar companies but couldn't get anyone to follow thru. I finally reached #1 Plumbing. I was able to get an appointment when the tech actually showed up and get an estimate on what it would cost to replace my inverter. The techs showed up when they said that would, fixed my inverter and helped me with the app. I am so grateful that this is done. Plus they were great to work with. Very friendly and courteous. I would definitely recommend them if you have any issues with your solar system. I'm already planning on having them come back to clean out my dryer vents.

I have massive gratitude for the honestly of this company. I had another company install a…read moreheat-pump water heater. I felt like they were inappropriate, so I called #1 to review the "other" companies work. They were able to point out the flaws that would block my new heat pump from being green-tagged. They pointed out the green tag was missing. They didn't charge me. So, I called them again a few months later because they proved themselves to be honest people. They came in, took care of my seasonal tuning and a toilet that was not flushing. I think I've found my trusted plumbers, and that's a hard thing to do! 10/10 recommend!

I used Ricks Service for the seasonal service of my Mastercool AC on my rental home. Being out of…read morestate, I relied on the professionals to service and maintain the unit as agreed upon. This was not done. It appears the water was simply turned off and on, but no cleaning or maintenance was completed. Some problems were actually created by the service. Here are the issues I found after having a "professional" examine the unit. Here is a list of the issues I have with the service work that was done very poorly, and even damaging. 1. As the tenants were moving out, I went by and saw the ac was leaking water bad. They were told the pan was rusted so that's just how it was. In looking at it, the pads were clogged and never cleaned nor changed or suggested to be done. I had asked specifically for this to be checked and changed if needed. A rusted out pan was not the problem nor was a solution provided. This situation resulted in a large amount of water and leaking water daily. 2. The overflow hose was directed to spray directly into the fan, which makes no sense and can create so many issues, including rot and rusting of the AC unit, ducting, and surrounding structures. 3. Almost 2 inches of dirt and silt was in the bottom of the tray. There is no way the accumulation occurred within 3 months time. This shows it was not cleaned out, and I wonder if it ever was for any of the previous service calls. All of this resulted is very low airflow, water wasted and potential damage to many aspects of the home. I do not see any way these are remotely acceptable, and they are actually negligent. I feel these are very strong reasons to leave an appropriate review, especially as I was never contacted back for an explanation or attempt to rectify

we waited two weeks on an estimate and never received one: multiple phone calls, a site visit,…read moremultiple emails and texts. Based on our experience, I'd find someone else...very unprofessional.

I've hired Budget Climate Control on several occasions and they've always been fair with their…read morepricing and have done wuality work. I will continue to hire them for all my HVAC and plumbing concerns. Regina W

Highway Robbery at its finest. Yes, I should have done my research, but I thought more people had…read moreintegrity in this world. I am very disappointed that I paid 4X for the same service others could have done, I understand that it is the heat of the summer (100 plus degrees), but this would be the time for a local business to act honeslty

I called them to get a quote on a plumbing job. They lied and said there was a lot of unnecessary…read moreplumbing that needed to be done. I got other quotes for 1/10 the price. Do not use this company.

came over because our heater took a dump ,,,, found the problem right away ,--- it was the heating…read moreelement