Great interaction with the father and son team. I had a different company come out and they gave me…read morea ridiculous price with no assuring ETA (at least a few days with you hot water). They came out, quoted a fair price and got it done. Super easy.

Father and son team are great and personable. They were on time and very efficient. They left no…read moreloose ends.

I've used then a few times and their service is generally adequate. It is, however, a company of…read moreliars. I had two jobs recently and they *assured* me they would do the easier one and make an effort to do the other. When the team arrived (late), they told me they had been instructed NOT to attempt the harder job at all. Had Baker Ellman the honesty to inform me of this beforehand I would have looked around for another, more competent company that could do both jobs. As it was, since I'd be charged for the visit anyway I had them do the easy job (a whopping $850+) and now have to find another plumber for the other job. DO NOT USE THEM.

I would not work with them again. Misinformation regarding pricing provided over the phone led to…read morean eye-popping charge showing up on my credit card for ten minutes' work of work, which consisted of screwing something in. I was prepared to pay the service call fee, which would have covered the first half hour, but then they charged me an extra $390, which they later told me was a flat fee--which they could have told me was the minimum they would charge me. They also never sent me a receipt, and the plumber could not tell me at the time how much the job costs, nor connect to the internet to calculate that. Overall, a rather shady experience.

After discovering a major hot water heater leak that happened overnight, I called Joseph Kaufman…read morePlumbing first thing in the morning and got a call back within an hour. They had one of their plumbers, with an assistant, at my house that afternoon, and two hours later they had replaced the unit and I had hot water again. Their team was highly-experienced, polite, friendly, patiently answered all of my questions, and cleaned up after themselves. Having the option of paying by credit card was a nice benefit. I'd definitely use them again for any of my plumbing needs.

Joe at Kaufman plumbing was a lifesaver when my hot water heater burst a couple of years ago. I…read moreended up getting an on demand water heater which they installed (beautifully, I may add), and I have been a happy hot water camper ever since. I also hired Joe to install the plumbing for a washing machine at my business, and when I recently had a problem with the water sensor required by my landlord, he was there the next day, troubleshooting and fixing the problem. Joe and his team are professional and responsive. I wouldn't call anyone else!!

I can add my thumbs-down. They caused a problem, and the fixed that and another issue that I had…read moreat twice the cost of the estimate their installer gave me. Bad value. Unreliable service. F

We had an expensive State water heater installed by Ron in 2023, less than 2 years ago. The water…read moreheater failed and is eligible for full replacement under the manufacturers warranty. After weeks of sending Bolivar plumbing several emails, multiple Voicemails, calls and texts to their emergency line, we have still not gotten any response. We are deciding to pay the labor cost to have this replaced by another company. It's unfortunate that the equipment Bolivar plumbing recommended to us failed so quickly, and they seem to have intentionally ghosted us so as not to deal with the issue.

Roscia is the first person we call for any plumbing issue. Always professional and prompt and they…read moredo a great job.

I began work with them some years back when the temperature outside was extremely low and I had no…read moreheat. I did not have a regular plumber at the time and not surprisingly, when I made a lot of calls I was told that they were busy w their regular customers and could not say when they could help me. When I reached Roscia's they were able/willing to help with the emergency which led to an ongoing positive experience. Looking at some reviews-I have never found Jill who takes calls or the plumbers, to be anything other than nice and respectful, give me the info I need as well. I had gotten a new boiler nine years ago and unfortunately learned from Roscia's that this brand at that time was a problem. They have been very helpful in troubleshooting problems I have had and I have been very happy with their work. Wendy G

I would not recommend this firm to residents of Wellesley for a simple task of replacing a kitchen…read morefaucet. My journey began with an appt for Sept 26th. I was told when I set the appt date that there would be faucets on the truck for me to choose. Two workers showed up with no faucet. The information provided to me was wrong. I received pictures on the 30th asking me to choose a faucet. I did on Oct 1. Reminded them again on the 4th. The delays continued with (oh, my apologies response). Scheduled for October 21 at 11:30ish. I sent a reminder of the appt date and time on Oct 17th. On October 21 two fellows showed up at 1:30 - with the wrong type of faucet. Three weeks back & forth and they still had it wrong. The office called me to say they had contacted the manufacturer & they could order the necessary part. I told her to forget about it, I would go elsewhere. I called another plumbing firm on the 21st. I just thanked the one employee for my new faucet (came early and was here for 45 minutes). Deb C., Wellesley

I called Wellesley Plumbing and Heating when the AC on our second floor stopped producing cold air…read more Joel came and correctly diagnosed it as a bad capacitor -- which has been working fine in the 5 weeks since he replaced it. (Btw, I wrote a review in 2018. This was the capacitor in the *other* compressor.) Finally, WPH went out of its way to honor the warranty on the part that harked back to 2016. Overall, another great experience with WPH.

Vaughan Plumbing was once again amazing and 5 stars !!! I…read morehad a sink faucet emergency this time. They were here in an instant, and they had all the parts needed even the faucet. They performed excellent quality work in a very short time. The gentlemen were very kind, professional and extremely pleasant to work with. Saved my day again!! Thank you again Greg, and Vaughan Plumbing!

I ate a $77 fee for an estimate - which no plumber or contractor of any kind has ever asked me for…read more- because the ratings for Vaughan are so high. I feel conned, for two reasons. One, as soon as they showed up they began acting like they didn't want the work. They balked at the fact that I live in a condo within a 3-unit HOA that I would need to coordinate with, and argued with me about the process of gaining their approval (while the numerous contractors we jointly hired for our renos were walking around.) This is 99% of plumbing jobs in Somerville. If it's that much of a problem, don't bother coming in the first place to charge me $77. Second, the estimate price: astronomical. Twice as much as the most expensive quotes I have gotten for this job. Five figures. If you are a very rich owner of a single-family home, Vaughan might be an option - the ratings here say they are talented plumbers. Otherwise, save yourself the money, hassle, and headache.

We are new to the area and the types of heating services. We didn't have hot water in the house we…read morejust purchased. We called Tyler and he came out the next day ( we were not living in the house yet) first thing in the morning! Very knowledgeable, professional, friendly, thorough, and didn't even charge us! It was an easy fix of turning a valve! We will definitely use for future projects and recommend him too!

I was referred by another plumber who was too busy. That alone says a lot about them. Tyler was…read moreable to come out the same day and give me an estimate. The estimate fair and the service and attention to detail was amazing. I will definitely use Black Dog plumbing in the future.