Had an emissions recall on my Golf back in January 2025 done by this dealership. Car with 100k and…read moreno issues. Then drove the car to Minnesota and back with 22mpg (usually 38) - with strong fuel smell. Pulled the rear seat, found the fuel tank cover cracked and the fuel return hose to the fuel pump was not reattached. The service manager denied all responsibility and wanted me to tow my car to the dealership at my expense. If you love your VW and want it taken care of by responsible people, go somewhere else.

Bought a 2025 VW Jetta SEL. Our salesman, Dan, was very knowledgeable about the Jetta. Not only…read morethat, he was genuinely nice. We got what we thought was a fair price for my wife's FIAT 500, plus an unsuspected discount on the Jetta. She originally wanted a Honda Civic, but XM Radio isn't available. Anyway, the car is loaded for less than $ 30 K. The shopping experience was a pleasure, not the beating you get at a suburban dealer. I wish more dealers would treat their customers like Sierra Volkswagen.

My 2025 Chevy Equinox had an ATF leak. They had the vehicle for 23 days and said it was fixed…read more Three days later it's leaking worse. When I took it back to the dealership, they refused to give me a loaner. I was told I would have to rent a car and submit the paperwork for reimbursement. This was warranty work, and I shouldn't have to pay for a rental. Mica, the service writer, was useless and clearly didn't care about customer service.

Bought a 2017 Buick Enclave here recently. Genuinely good people and extremely easy to do business…read morewith. No funny business, no bad attitudes! Was perfect! The general manager is good guy as well, you can tell he doesn't play any games. Thanks again!

We had a great experience purchasing our used vehicle with Stuart. He was warm, easy to work with,…read moreand took the time to listen. We purchased at a fair price, and we never felt pressured or upsold throughout the process.

Have been and will continue to be a Repeat customer. From Jeremias in service to Nate Swanson in…read moresales to General Mgr. Abril, OTTAWA TOYOTA has earned my respect for their honesty and delivering an exceptional product. You will be glad you chose Ottawa Toyota for your next new and/or used Toyota.

I bought a car with an O2 sensor hanging off of the exhaust covered in sludge. They clearly don't…read moreput any effort into their cars, and everything should be taken with a grain of salt. STAY AWAY! BUYER BEWARE!

Always a great experience. Stopped in for advice and got exactly what I needed. Would recommend…read morehighly...check-in to see what's in stock.

Every woman, husband, father, son, etc should know about the integrity of the men working in the…read moreservice department before taking your vehicle here! Mike, the service manager, called and left a voicemail for a customer, but Mikey couldn't figure out how to hang up the phone... He and his buddy went on to discuss assaulting the customer to show her who is in control of the situation, and how much ass he got when he was younger, among other things. We are very disappointed in how this is being handled, and disgusted by the morals of the people employed here!

I recently tried making a deal on a used car at bill Walsh, after hashing out a price for the…read morevehicle including my trade, it looked decent. Then as I looked at the low-ball offer for my car I took it out of the deal. Then suddenly the price on the car started coming up and up, after agreeing twice to a higher price than the offer I gave them. No more wiggle room after that they said. I can't stand this evil empire . This is why I haven't bought a car from them since 2004. I guess my streak of not patronizing them continues

Unfortunately, it is no longer Bill Walsh and the new dealer does not honor the policies of the…read moreprevious dealer when it comes to taking back new, unused and unopened parts - even when dealing with a long-term customer of the previous owner. Seriously bad look for them and Kia generally.

Mark Buehl is absolutely one of the best GM's there is. Bill Walsh is very lucky to have a a…read moregeneral manager that's fair, trustworthy, & a leader in the automotive sales industry. Every time I buy a car, I always go through him, as he consistently meets & exceeds my expectations. I don't think I could ask for a better experience, than the one I've had with Bill Walsh & Mark; quick service, competitive prices, & 5 star quality I've come to trust.