Angel was very courteous and kept me informed of the repair throughout the entire process. The…read morerepairs were done five days before the estimated completion date. All of the repairs looked very good.

I really can't say enough good things about this business. Unfortunately, I've had to use their…read moreservices twice, and both experiences were trouble-free. The work done on the damaged cars was flawless. Also, I was so impressed with the 'freebie', i.e. the INTERIORS of the cars were beautifully cleaned. I have and will highly recommend them.

Thank you to the whole crew over at Zia, especially chuck for getting my car back to running…read morenormal. We may not have crossed the finish line yet, however we will. Excited to continue doing business with you, as your work is always top quality. As is your customer service. Thanks guys!

You wanted to rip me off replacing a tpart that did not need to replaced, it…read more was a 40 dollar part, your response was I could not afford it, you don't know me and how money I have , like I said I work on cars all my life, I'm not dumb,im 74, I read some of your reviews I think you make up excuses You never informed me about a estimate fee, Diego and Rick lied to me , put yourself in shoes, I don't think you care about people just money , on your web site it's

This business has been a nightmare to deal with! The owner of the business died from Covid a couple…read moreyears ago, and it's Jackie, the wife of the deceased, Angie, the daughter, and Sammie, the son in law running the business. They rarely ever answer their business phone, and all communication is done via email by the daughter who does it from home. The daughter claims that they had several techs when I first made my $9,100 deposit on April 12, 2024, and now they only have the son in law, who was rarely ever there doing any work. They made the mistake of getting greedy and overbooked themselves, and, unlike the founder of Gilson's Auto Body, they have no idea how to run a business. Every time I contacted the daughter by email, I was simply strung along with excuses and lies. I told them they should have refunded my money when they realized they were overbooked instead of keeping my vehicle indefinitely without it getting repaired or giving me a completion date. But Angela, the daughter, tried to gaslight me by telling me I was the only customer that wasn't patient and compassionate, despite the many negative reviews they've gotten over the past 2 years. But, after over 6 weeks of waiting for them to even start working on my truck, I finally had enough and on Friday July 5th I filed a complaint with the New Mexico Justice Department Consumer Complaint Division. The following Monday, they sent out a group email to all of their customers that they are closing their business for good and will be locking their gates and appts must be made to pick up vehicles. But I had to threaten that I'd bring a police escort if they didn't allow me to pick up my truck and they finally let me pick it up on July 11, 7 weeks after I originally dropped it off! In the email notice, they also stated that they plan to refund deposits to all their customers, but it could take up to 90 days because they first have to sell their building and business to be able to get the money to pay customers their money back! They also threatened to file bankruptcy if anyone tried to force them to give them their money back before 90 days! This business is not only dishonest, but they are fraudulent. They take your money and make promises they can't keep! Then they spend your money and aren't able to pay you back when they fail to complete the services that they promised to do. If they don't return my $9,100 deposit within the next 30 days, I will be taking them to court and filing a lien against their property and business!

Had my truck for 67 days and never touched it. There hardly ever open. Been lied to all this time…read more Do NOT do business with this company. They have no direction of what to do. A young manager has no managerial skills at long. I don't think they will be in business much longer. Stay away from if you need something done. You will never get on time. There good at blowing customers off.

Took my car in for a hit and run. The body work was pretty good, matched paint well, listened to my…read morerequests (though pushed back more than you'd want), and you can't really tell my car was hit. However, when I picked up the car white dust (assuming something to do with paint or filler) was all over my back seat / floor area, one of my back doors was missing internal parts (back doors were not damaged so no reason to touch them), tire valves were missing caps (why?), and the car reeked of ammonia mixed with some acidic cleaning agent (assuming trying to cover up the ammonia smell). They also never called me to pick up my car or to drop off my car (though the guy at the front desk claimed they did) so I was stuck with a rental for much longer than necessary. I would really only recommend this place if, like me, this was one of the few body shops that works with your insurance company.

Person over the phone was extremely rude and talked to me as if I was "stupid" and uneducated, I…read morewould have to assume it's because of my speech disorder, but I truly don't know. All I wanted was an accurate price. How do you expect to get business when you speak down to your customers and try to interrupt them when they explain that the customer service is bad. I hope the person does not speak like that to other customers.

Brought my Mercedes RV in to repair the front-end after a collision. I was impressed by Loid's…read morefacility, but moreso by the professionalism and support from Jerome, my service advisor. From his knowledge of the repair, to the detailed estimate, working with insurance on my behalf and keeping me fully informed throughout the process, I was completely impressed. The work they did was high quality, clean lines on all the new parts and the paint was a perfect match even though my RV is 10 years old. I'd recommend Loid's for your repair service, especially if you have a Mercedes as their authorized Mercedes repair shop made the difference in the quality and overall customer experience I had. Thank you Jerome & team!

Loids did an outstanding job on my car after hitting an Elk. The car looked brand new. I admire…read moretheir battle with the insurance company to only replace with original parts. If you want it done right, go to Loids!

2nd time customer. My kid was in an accident, took car for an estimate, was quoted a good price…read more Ryan is great to work with, when I called to schedule the repair he told me when they could take care of it. Repairs were done in a timely manner, car looks great.

Horrible! I very much wanted to be happy with this shop! I was thrilled with the quote when I…read morereceived it, however, somewhat dismayed with the wait time of 6 weeks to get my car in for repairs. Nonetheless, as the gentleman that I dealt with seemed polite and professional, I agreed to wait. I dropped the car off on a Friday, only to find out the next week that the parts had not come in. They did not come in until Tuesday, and after calling in the afternoon, was told that the car was being worked on at that point and would be done by Wednesday. I called at noon on Wednesday and was told the car was done. I was a bit dismayed to find the final price was higher than the quote, but paid the bill and left. Prior to leaving, I walked around the car to look at the repairs, only to find that one key part of the repairs had not been completed, and yet I had been charged for it! When the car was brought in for an estimate, I had been told that it would not need to be painted as the bumper could be buffed out to remove black marks on it. Suffice it to say, the bumper was never buffed out! I went back inside and spoke to the gentleman that I had been dealing with all along, who came out, saw what I was talking about and could do nothing other than offer excuses! There was no apology or what can we do to make this right, but rather a slew of excuses -- we are short staffed... we are human... I am doing everything... When I asked how it was possible that no one had to inspect the repairs and sign off on them before finalizing the bill, he told me that would have been him, but he was busy doing everything else! I told him that putting a repair down, claiming to have done it (and not actually done it) and charging for it, is fraud. He did not seem to care at all. Their solution? The next day a woman called and told me that they are sending me a check for $24 for it. Thank you for nothing. Additionally, now I question the quality and accuracy of the rest of the repairs! We will NEVER use this business again, and strongly urge others to think twice! I urge this business to rethink their supposed guarantee as well -- how can you guarantee the longevity of the repairs if you cannot even be counted on to do the contracted repairs to begin with! Unbelievably dissatisfied.

I left my vehicle to get repaired here. It was repaired quickly and the service was good. Front…read moredesk at the body shop was great. I ran into an issue picking up my vehicle because one of the service center people gave me the wrong hours and I was in a severe time crunch but Estevan went above and beyond and took my vehicle to a separate area that accommodated the hours I needed to pick it up during the next day. If not for his help, I would've had to pay out of pocket for a rental car and I would've been without my vehicle for a weekend that I really needed it for. THANK YOU ESTEVAN

They damaged our car and refused to acknowledge it even though there are photos proving same. And…read moretheir customer service is null. We purchased a 2017 Suburu in excellent condition early in January, only to have it back-ended two weeks later. It took several months for Progressive, the insurance company for the other driver, to set up an appointment to get our car fixed. We were thrilled when Progressive indicated Quality Collision was one of its preferred vendors. You were also our preferred vendor when we took the time to get our own three repair quotes. On our first visit to your shop,m we were greeted by Thomas Dilorenzo; he was respectful and professional. Thomas also helped us when we picked up the car on April 7. At the drop-off on March 31, we were told the job was estimated at five days. Once we discussed the job with Progressive and your shop a week later, we were told it could take ten more days. We called a week later and were told it would be ready by the end of that week, late on Friday afternoon or at the latest the next Monday. We called again the following Monday, and the car wasn't ready; I asked to talk with a manager and began talking with Edwin. He proved to be a valuable source of information and communicated with us frequently with updates and the reasons for delays. One of the things he mentioned several times was the importance of the quality check before the car left the lot. There were several issues ensuring the car was ready.  We finally picked up the car on Friday, April 7. When I say Edwin did a tremendous job building a relationship, I mean it. We were impressed with him and his commitment to customer service despite the number of issues he ran into with the car (none of them due to your shop). So impressed that we were going to bring the car back in and pay to have QC redo our hood (damaged by sitting under a sappy tree). I was already writing your stunning reviews in my head for Yelp and Google. And then came Ron. When we picked up the car on a Friday, it looked great, except for one issue. The front windshield was cracked all the way through. It was not cracked when we took it into QC. When my husband asked about it before driving off, Thomas took photos and reviewed the original photos. He determined that there didn't appear to be a crack when we brought the car in. He said he would check with Ron the following Monday to see if it could be sent to accounting. Thomas also mentioned QC had this issue recently on another car. Unfortunately, we received a phone call from one of your younger staff the following Monday, telling us Ron denied the claim to replace the windshield. I'm not sure why Ron didn't contact us. I called Edwin and requested he intervene; he tried, with no result. After we got the car home, we also realized that fasteners are missing on the rear-left wheel well, creating a rattle in that corner, and it may also be coming from the rear bumper liner on the right side. This is after having our car in quality check for days. When I contacted QC again to ask for your email addresses, I was told that the person would have to get Ron's permission to give me your emails. I explained I wasn't asking for personal information, just your business emails. I was told again the person couldn't do that without Ron knowing first. As you can imagine, between being told the claim was being denied (and essentially accusing us of trying to defraud you), all those weeks of hard work from Edwin building a long-term relationship with us were dashed to pieces in a few short minutes. Ron couldn't even call us and tell us his decision; he had a younger staff member do it. Yikes. Cowardly move.

Had some repair work done here. ABQ Collision did a great job…read more Repair cost was reasonable, and Leroy did his best to make sure that all of my questions were answered and concerns addressed. During the repair, ABQ Collision forgot to re-affix the under-tray, which came lose, and replaced the entire thing at the cost of the part. Some areas for improvement: 1. ABQ Collision did not promptly let me know that my replacement headlamp had arrived and I could bring my car in. I found out the part was there when I called to check since I hadn't heard anything for a while. 2. ABQ Collision was reluctant to admit that the under-tray issue was their fault, and did charge me around $60 for the part. I would have expected that to be written off since that was their mistake and the cost was relatively small. Still, I'd gladly come back.

I'm so happy with the service at ABQ Collision! I recently paid off my car and with that comes…read morerepairs and updates I wouldn't otherwise do. My passenger side headlamp was out. I know the dealership could do it but why go there when there are other (closer) options in town. I found ABQ Collision on another search site. I called and made an appointment for a lightbulb replacement and headlamp restoration. It was seamless and the service took less than 24 hours. The price was very reasonable! When I picked up my car I was so pleased with how clear the headlamps came out. It was just like when I drove my car off the sales lot for the first time. Leroy does quality work and will answer all your questions. He was exceptional and I will go to him for any future auto body needs. Thanks again.