This dealer hid a MAJOR defect in my purchased used car by HIDING THE SOUND OF THE DEFECTIVE PART by lifting the defective part away from the rest of the car so it would not rattle while driving. Only when I brought the car into a mechanic on the day of purchase did the mechanic say that I needed to take it back because it was NOT safe to drive because of the defect. The dealer would not refund my money in full. Just over $6,000 for the car is what I paid this dealership and it went straight down the toilet. read more

They had the car I wanted, the service was great but as soon as I bought my car the check engine light came on as soon as I drove home even though I was told everything was fine but come to find out my catalytic converters are messed up I took it back to get fixed they had it for 3 days and they did nothing but told me put cata-cleaner in it. read more

My car needed 7500$ in repairs right after I bought it and it didn't pass inspection either without those repairs.

I would give this business zero stars but apparently that's not allowed. Do NOT purchase a car from this dealership. This dealership took all of my teenager daughter's money ($3995) and saddled her with a car that needs more than $3000 in repairs. She is a senior in high school. The salesperson Jay said that there was nothing wrong with the car. But it turns out there was a lot wrong with the car. He said that the car had new tires on it. But one tire blew out within a couple days of purchasing the car. Another tire blew out a week later. The check engine light came on within days of purchase. Turns out the car needed everything from a new serpentine belt to rack and pinion. The car, per the contract, was supposed to pass emissions. It did not pass. Efforts to resolve the situation with the owner were ignored by him. His name is Shah. Before you deal with someone like him please read the yelp review that was not recommended. It tells a similar story. If you have problems with this dealership please, please, please reported it to the Better Business Bureau and to the Virginia motor vehicle dealer board. read more

If you want to buy a car that is advertised to be in materially better condition at the surface than if examined by any student in high school auto shop class, Dulles Auto Group has a car that is marketed as excellent yet clearly had undocumented repairs. The maintenance/DMV histories do look magically clean after moving across state lines. Before you put on a deposit, it is advisable to set aside time to physically return to their office and wait in person before getting it back. At least one staff from this "independent dealership" insisted that inspections be done at a nearby specific dealer. He also said aloud that he attends social functions such as weddings wherein gifts are received by the dealer's service staff. This has an appearance of an ethical conflict of interest in documenting every defect. Consequently, I suggest that the consumer ask his/her own independent mechanic to inspect if considering a car for purchase. Not reading Yelp earlier did cause me spend $150 on inspecting the car whose condition already materially differed from the advertisement and the dealer's representations because I was not super experienced at uncovering latent/hidden defects. You can do one better by learning from the misery of earlier Yelp reviews before spending $150 to learn what I learned. These small steps may also save you thousands of dollars in misery as two prior reviewers already shared. read more

Paid an inspector to look at a vehicle. I'm 500 plus miles away. They represented it as driveable on car gurus. They toyota sienna had sludge issues. They warmed up the vehicle before the inpsector got there & tried to hide that. The rating was an F , from A to F. I wasted 140 dollars bc they represent their vehicles as being driveable. This one had many issues besides engine sludge. read more

The best car I ever got I bought a Honda Civic from them and man it was so cheap and they worked with me all the way I will buy my next 5 cars from them Go See them read more

Do not buy a car from this company. They are shady, sketchy and terrible to work with. I would have given them zero stars if I could. We bought a Subaru Forester in July of 2016, they refused to let us get it inspected/looked over by a mechanic before we bought it. (Which should have been flag number one.) We bought it, trusting them that it was a good car, in good condition. We brought it to a local Subaru shop, and had them look it over. The engine had knock, and a rather large oil leak. The suspension in the rear was completely shot. And for just having a safety inspection done (within 2 days of purchase) the right brake light was out. The AC wasn't working, they "fixed" it, but conceded that it wasn't totally right, and credited us $100. This leads me to believe that they are not doing accurate VA safety inspections, which is alarming. There were a multitude of other problems, but these are the largest (a new motor when buy a car for KBB is ridiculous). We paid via credit card, because we weren't totally comfortable with the sellers. So we brought it back to them the next day, and returned it for a full refund. They hemmed and hawed about it, but eventually we returned it, for full credit back to us. We were going to leave this alone, no harm no foul, other than time wasted. Then we start getting harassing phone calls about it this past Monday (2/13/17), 7 months after the fact. Apparently they couldn't get their records to line up for taxes and they were demanding putting a lien on the car (which they have, not us) since they couldn't match up the payment and return. They demanded I give them a copy of our bank records showing the money in and out. I told them to send a me a formal request in writing. He texted me asking for our home address on Tuesday night. I texted him back with the date of purchase, the date of return, and the amounts. He keeps texting asking me to provide the records for him, since I already had it up. He refused to look in his own records and continued hassling me (20+ texts total.) He eventually (the next day) conceded that he found it. This company is so shady and very unpleasant to work with. Stay far away from them. read more

Ok guys, u wanna get your car from their, prices are cheaper than the market and wow a clean carfax too. Here is the deal these Guys specially the owner Bashir will ask you to trust him and he shows you a clean carfax, but here is the trick the carfax won't be clean for that long as this auto dealer will buy accident cars then sell them as accident free cars and he depend on the fact that carfax had a delay in reporting accidents specially in New jersey , that's why almost all his cars are brought from new jersey, so take my advice even his cars are cheaper than the market but it's wrecked, if you are already got a car from their and got fooled please report this to the federal trade commission, if you still in doubt that these guys will fool you contact me at hossam920@yahoo.com and i will provide you with more details. read more

Don't buy cars from this dealer! All the cars are crashed rental cars with frame damage, that is why they're so cheap. The sales guy Alex said it wasn't his problem that I didn't do my research on the car before putting a deposit down after I found out through AutoCheck that the car had been in an accident. He gets away with it saying the Carfaxes are clean, and they are. That's why it's best to check AutoCheck as well (what insurance companies use, run by Experian the credit score company) I told him I'd be taking it to the mechanic before purchasing the car and he said fine within a three mile radius, and called the next day to say he didn't want any problems and luckily he would be returning my deposit. He did this because he knew the mechanic would inform me of the damage. He also said his mechanic checked the car and the control bar is twisted (frame damage). So this guy knows exactly what he's selling. Don't tell me bc or my compliant this is the first time his mechanic looked at the car. He's full of it. Stay away! This company also goes by the name American Auto Group. read more

LIARS and SCAM Artist I will be suing them for negligence by not disclosing the car was in a major accident and airbags were disabled. They knowingly reset the airbag warning light prior to sale and i was driving around with no airbags all that time. I drove all the way to NYC with my 16 year old son in the passenger seat with broken airbag. If i was to get in to an accident and somebody dies that would have been negligence homicide on their part. Now I am stuck with a car no warranty and dealer won't fix it unless i pay for the repairs. Beside that i am so vivid this people sold me a car knowing it had malfunctioning airbags. I tried to give them zero star but not available. Stay away i hope you guys read the reviews and not get taken like i did. I just contacted my lawyer to start the law suit against the shady car dealer. read more

This place is terrible! Do not go here! After seeing an 05 wrangler, test driving and agreeing on a price.. I told them the next morning I would come and take the vehicle for inspection. I had every intention of purchasing and even got the loan money from the bank in hand this morning, as I was getting ready to go down and get the vehicle to take to the shop to get checked out. I called to let them know I was on the way, when I was told that they can't sell me the car for the already agreed upon price. My father owns multiple car repair shops in the area and he agrees that this was a really shitty move by them. He will be telling all of his customers looking for a car not to go to this dealer... EVER. read more

Was told a price yesterday (8/2) and when my wife called today to let them know she was on her way to pick up the car for an inspection, she was told they would not honor the price we had agreed on less than 24 hours prior. Bad business, untrustworthy. read more

Couldn't be more pleased with the service at dulles auto sales. John was more then patient and helpful answering all our questions I definitely recommend this dealership. read more

While on a test drive, they towed my car across the lot (from an unmarked spot to an unmarked spot) and charged me for it, saying they had "rescued" my car from the tow company, so I owed them $60. I can't believe I paid them. Further, the car my boyfriend was going to purchase had been in an accident which they did not report to him. When he took it to the shop, the mechanic immediately recognized that the frame was bent due to impact. read more

AWFUL , HORRIBLE , CON MAN. We called the owner and asked about a car to test drive. He told us that the the car was ready to test drive and was still available, We drove an hour and forty five minutes from MD only to be told upon arrival that he sold the car two days earlier . He tried to bait and switch us to another car with 50 thousand more miles. DO NOT TRUST THIS PERSON !!!!!!!! read more

"check engine" light came on same day i bought the car, beware!

On July 18th Sunday Morning, I called Dulles Auto Sales to test drive an used 2004 Acura TL. Since they are closed on Sunday, John actually responded and said he is able to come and let me take a test drive. He was greeting and explained about the features and everything about the car. This TL was in excellent condition. As soon as I took a drive, I talked to John and asked him if he can lower the price for me since I am on limited budget. The initial listed price was little higher but he said he can give me lower than original for the car to thank me for the service. I came back home and visited this place again the day after. I felt I was so into that car since everything works for me except the budget. FYI, I was in the market for 04-08 Acura TL for 2 months. I was so tired but tried hard to find the best one in the market. On Monday I visited John again and asked him if he can offer me lower for the car. I wasn't able to sleep because I really wanted this car; however, I had not enough fund. John gladly said he can offer me lowest price to meet me in the middle. I came back home and talked to my fiance to help me buy the TL. On Tuesday, I went to Dulles Auto Sales and had a test drive on this car again. Then, I spoke to John and explained him about my budget situation. He was okay with reasonable price, and I finally decided to pick it up. It was almost 3 days journey for me to pick up this car but I am so happy that I bought the best one. It runs so smooth. It looks very clean. John does really take care of his customer. I will definitely visit you again for oil change! Thank you! read more

I've been with Dulles auto sales for a few years now. It all started when I got my first car and they gave me a good deal on it. I bought another car from them and I drive from dc whenever my car needs any repair. The mechanic is super nice and doesn't cost a fortune. read more

Simple! Dishonest, Liars, I been in this shopping outlet several times and used services and have made car purchases by far this place is the worst. Have changed names many times because of all the shady things they do here... All cars sold here are rental accident cars I suggest you get their cars checked by a professional shop before making a purchase. read more

Do not ever buy a car from them. They usually pick up accidental cars from different auctions. Repair them locally. Damages on the can range from frame damage to air bag deployment. They repair everything. They try to sell the cars within a month of buying from auction & repairing it. The reason being that the carfax will show as clean car since the accidents gets reported to carfax after 45 - 60 days. All the guys working there are frauds & will try to convince you about the car with a clean carfax, however if you check the carfax of the same car after a while it will show the accident.. read more

Worst experience ever! this company was formerly known as American Auto group. one of their car salesmen was blatantly rude and insulted me saying I was holding him up while I was in the middle of making a decision just 30min into inspecting the car, and after I drove out of my way to meet him at a location that was "more convenient for him". Nevertheless, I made a mistake and bought the car after he assured me everything was in perfect condition and thinking I liked the car anyway and wouldn't have to deal with this asshole afterwards. But who knew! I found problems a few days later that he failed to mention which got me spending a few hundred bucks just to pass inspections. I admit I was kind of in a rush to buy a car and didn't know much about the process but he completely took advantage of this. NO CARFAX, NO standard 90 day warranty (for used cars) so he charged me extra for this (which is worth crap btw). I tried to politely address those problems and he completely blew me off and even had the nerve to threaten me if I called again. sly, unprofessional con artists. Stay away! read more

Friendly employees and a good selection of cars for a small dealership. Just purchased a 05 Honda for my daughter who just got her license. Was skeptical at first since there are lots of dealerships in that area, wasn't sure which one to go with or trust. My daughter is happy with the car and I was comfortable with the price. Would recommend to family and friends. read more