I submitted a request for an at-home test drive because my wife is high-risk for Covid-19 and we don't want to go into the dealership. This hasn't been a problem for our local Ford, Chevrolet, or GMC dealers so far but apparently this Kia dealership doesn't have that option. That is 100% fine with me and I would have considered taking a test drive on my own or figuring out a safe way to do it because we're interested in the Kia Telluride. However, someone named Trevor A. Owens responded to our request and was extremely rude to me. First, he told me that phase 2 began a long time ago. That means absolutely nothing to me - that means something to you as a business. The fact that some lawyers in Richmond decided it's safe to go into dealerships has absolutely no affect on whether I believe it's worth any amount of risk to my wife's health. I told Trevor that the date of phase 2 is irrelevant, that my wife is high risk, and that other dealerships in the area offer it so it's not like I'm being a psychopath. He responded by telling me to guy buy a car there then, followed by "have a GREAT dayh [sic]" like I did something wrong. I have screenshots of the text exchange. I very very rarely complain publicly and tend to have lots of patience with sales and customer service since I was in the industry for several years, but this is nonsense. If you hate your job, leave. I most definitely will not be buying from this dealership and probably not from Kia at all after this. I plan to leave this review in several places in hopes that Trevor gets some customer interaction training while he still has a job because he isn't good at it. I don't need to be judged or talked down upon for trying to mitigate risks to my wife's health that are completely unnecessary risks to take in the first place. read more

The experience with Dulles kia in Leesburg has been disappointing and frustrating almost the entire way through the buying process. My sales rep was very nice and patient, which was great, but at times didn't seem to know the inventory as well. Granted they sell kias and Subaru's, but when it came to the Kia Soul he didn't seem to understand the difference between the models and was wrong on which was a top tier model. So do your research before coming. The rest of the buying process was standard but my there were two MAJOR issues with the delivery of my car. There were 3, small scratches on the passenger side that we noticed after the car was delivered. Immediately a bunch of their team came out and reassured me that they could repair it 1) on site, 2) in a couple of hours. All I needed to do was email to schedule a time to come by on a sunny day. When I emailed to schedule, I was suddenly told that they'd need to take the car to some random repair shop in Chantilly, that it would take 2-3 days, and that I'd have to take a loaner car. Which is ridiculous that I could be told so confidently that the repair could be done on site in a couple of hours on one day, and then be told something completely different on another day. On the day we're taking the car in to be towed, we're now told it will take 4-5 days. Which is ridiculous. Finally, while driving the car, A RAZOR BLADE fell out of the drivers side cushion, like it had been wedged in. I can only assume this was from their detail team, as they use flat razors to scrape off sticker glue. The team at Dulles seems sloppy, doesn't know protocol, and will be taking my brand new car for 4-5 days to repair paint scratches that are the collective size of a nickel. Ridiculously disappointed and will not be shopping here again. read more

It's so great when you can "catch" people doing good things. Here are a few things I very much appreciated about the handling of my service visit to Dulles Kia yesterday by Fitz, my service rep: Somehow a trim bar got ripped off my Kia Optima door, and I needed to have it replaced. My Kia service centers are at least 30 minutes away from me, so in order to save a trip, I called Brown's Kia in Manassas and asked them if they could preorder the part, explaining that I had a photo I could email them. They said they could not preorder it, I'd have to make 2 trips. I then called Dulles Kia, emailed the photo, and they said that they *would* preorder the part. I brought the car in, and they were able to get the part replaced under warranty. Saved an hour of driving and a lot of disruption to my schedule by eliminating the extra trip. In addition to the part replacement, they performed a minor recall repair, and even offered to have my car washed after the repair. When everything was done, they cheerfully agreed to pick me up at a coffee shop in Leesburg where I was working while I waited. All in all, a pretty perfect customer service experience. One weird thing though that I hope they can address: I needed to use the rest room and there was a guy in there taking forever, so an employee kindly guided me to the mechanic's rest room. There was no soap at the sink, and I think that was a regular thing. I felt bad for the mechanics; one would hope that the great service they provide to customers would be matched by great respect and concern by management to them. read more

I purchased a Subaru Outback here several years ago. The service was OK, but not great. Now I have a 2021 Kia Telluride (that I wisely purchased elsewhere), that I took to Dulles Kia due to proximity to my home and their $50 off coupon. Big mistake. Don't use this dealership. As the adage goes "there's no such thing as a free lunch." I will never return to this dealership -- for any kind of service. read more

I had the most pleasant and relaxed shopping experience at this Leesburg dealership today. Naim, my sales consultant and Tracie, their business manager were very prompt, helpful and professional without being pushy. If you are in the process of buying a car go and see them. read more

Update on my prior review. KIA USA had a vehicle forensics expert look at the burned out shell of my 2017 KIA Sorento in May, a month after it incinerated in April of 2020. They reported to me in the middle of June that my fuel leak engine fire was caused by Dulles KIA failing to properly re-attach my fuel line clamp during warranty service in March of 2020. On June 14 or 15, 2020, I forwarded a letter from KIA USA to Scott Pugh, the service manager at Dulles KIA. I have e-mailed him and called him several times over the last month. He has NEVER RESPONDED over the past month after they incinerated my vehicle through their negligent and faulty repairs. Almost three months now since my KIA Sorento incinerated, and I still don't have any compensation or remedy from Dulles KIA. Not even an answer or an apology. SHAMEFUL!! read more

I just purchased a car from Dulles Motorcars/Kia through TrueCar. The experience was efficient and enjoyable thanks to the extraordinary level of service and courtesy I received from salesperson Angela Battle at the dealership. In my over 50 years of car buying, Angela is easily the best car salesperson I have encountered. I am very grateful to have been connected to Angela at Dulles Kia! read more

I drove 2.25 hours because I was told a certain price for a car that I was looking at. When I got there, the person that I had talked to didn't even help me (even though she said she would) and the person that was helping me was extremely rude. They didn't give me the price they told me it was. They also didn't even check my credit to find the best price for me. I had been lied to by another kia the day before. Let's just say I'm probably not going to buy at a kia dealership. Also, I will probably not recommend to buy at a Kia dealership...not this one at least. read more

I don't mind when a business needs more time to complete a task if they are busy.... BUT LIES ARE UNACCEPTABLE. I bought a new vehicle over a month ago and paid completely. All that needed to happen was the title be sent to me. A few weeks went by and nothing. I called 2 weeks ago and was told... "ok, I just ordered your title. It should be to you in 7-10 days". I called last week to confirm it was in the mail and was told "I just ordered it and it should be to you in 7-10 days". I told the woman it was already ordered a week before and she said it wasn't and she just did it. LIES ARE AN UNACCEPTABLE BUSINESS PRACTICE. read more

We worked with Eric White on a very quick internet purchase. He made the entire process very easy, and he was absolutely fantastic! This purchase was for my moms birthday, and I flew from Seattle. I was a bit nervous, but all the numbers were exactly as quoted. He went the extra mile working with us. We really had a fantastic experience with our first Kia purchase. We would definitely recommend Dulles Kia to anyone in the tri-state area (MD, VA, and WV). The only negative experience was that the finance person was not personal at all and seemed very rushed. Otherwise, we would still visit this location again. The ratings are high for a reason. read more

I guess any car buying experience is, by nature, annoying and predatory, so I'm not sure how much this one stands out. The heavy disorganization issues may be unique to them, though. I should have listened to my instinct and walked out during the very pushy pitch for true-coat / undercoat / paint and fabric protector/ whatever that dubiousness is called. In retrospect, though, it was almost flattering: The last time an adult tried to intimidate and condescend me into making such a purchase, I was probably in my early 20s. It was almost like being carded again! I'm getting old, so that's a plus. I guess I can't necessarily blame someone for trying so hard, either, as I have to imagine that silliness is nearly pure profit. Still, it is exploitative. I wouldn't want that job. They were supposed to mail my tags, but of course they never did. On the day of my 30-day expiration, I went to the DMV, thinking the problem was there. After a pained 90 minutes, I was told to go to Dulles. Of course, they made the tags there, and the person handed them to me as if I was bothering her. No apology, just visible annoyance and a silent thrusting of the tags in my direction, and I hadn't even said any of the words that deserved to be said. I definitely have the sense that employees don't talk among themselves there (i.e., getting calls about our deposit when the car was already paid in full. Left hand: I'd like to introduce you to right hand). Oh, and they lost the master key to the car and that resulted in multiple fruitless trips to the dealership, as they couldn't figure that one out for a long time. Again: lack of organization. Not that this is necessarily their fault, but I also don't recommend a Kia. It gets a solid 2- 3 mpg less than the stated value. If you research it, you'll see that Kia had to restate their claims downward recently; they didn't restate enough. I sort-of flaked out and looked into return options (none), but the dud's mileage has improved somewhat, perhaps as it "broke in" a bit (at first, it was short about 5 mpg). If you can afford a Kia, then you can probably afford a little bit more for something better. That or used. read more

Bought a used car tonight. It was the best experience I have ever had with a dealer. Everything was so smooth and explained in detail and talked me through what my best options for warranty and such were. They also walked me through what features there was on the car and how to use them. I am so happy could not have asked for a better experience. read more

I was email a quote on a 2010 KIA Optima {VIN KNAGG4A85A5435992} from Dulles KIA - Dulles Motor Sport Salesperson. Previous to this email the salesperson called about every night saying we could work a deal out - high pressure sales. I proceed to the dealership to buy the car and was told by salesperson she would not honor that price, but she would make me a deal on another KIA Optima. I ask for the the manager, and after 15 minutes the General Manager informed me, they would not honor the quote of her salesperson. This time by the General Manager tried to sell me a different KIA Optima then I received the quote about. I said, no. I told the General Manager was going to follow up with this issue and he told me the owner would return in two weeks. read more

This review is for the sales staff. I just bought a new Kia from this dealership. Being a woman, I've come across quite a few poor treatments at other dealerships from their male sales staff (even with my husband in tow when car shopping). I first came to Dulles Kia to look at a Subaru Forester. Our sales lady Angela greeted my husband and I warmly, took her time to go over everything in the car and made sure we walked away well informed. She was not pushy, only asked for my email so she can follow up politely. Although I decided on a Kia instead of the Subaru, I came back to Dulles Kia to get it from Angela. She offered me the best price, was just pleasant to work with, and went over all the features in the Kia that the other dealership where I test drove the car didn't. I would definitely buy another car from Angela again. read more

I have dealt with Dulles Motorcars for over a decade. My most recent buying experience was horrible. Settled in on a car and went with their finance team (big mistake). I was told the car would be under a certain amount per month. Of course gap and extended warranty was added - but I was told he was "looking for a better deal" and we could remove those items at that point. I have now had them redo my contract a third time almost a month after I drove away. Of course this contract is a higher interest rate than originally quoted and payments are much more than I agreed to originally. But a month after driving away, I don't feel I have any recourse. And no one can explain to me why the first real contract I signed wasn't honored. Phone calls and emailed are not returned. Impromptu visits are met with "oh it will all work out". Just refinance it in a few months. I am only giving them 2 stars because they did repair a defective paint job on the hood. Won't be going back. read more

Had the wife stop trew to this dealership for a service on my Kia Optima. My wife said they were very friendly but no follow up of services preformed. I went over my car when I got home from work. I was very upset oil finger prints on my hood and oil spilled all down the engine! So since I have nothing else nice to say I will leave it to that. Proud Kia owner! read more

Update: Working with Jennifer B. to get my concerns resolved. Not everything will be resolved, paperwork is being mailed however I should have gotten the 150 point checklist at the time of sale not months later. Warranty verified by Jennifer B. that it is registered. I will call and verify tomorrow as well. I will post a final update once I have received and verified everything. read more

Just bought a new Kia Sorrento and had a wonderful experience! Sales staff, especially Ray, are very knowledgable and professional. I have also had work done on a previous car in the service department, and recieved quality work at fair prices, so I can vouch for the service dept as well. Overall, highly reccommend! read more

Just bought a new 2015 Kia Optima EX with full options.... Chris Way and his manager Hussein.. These guys are the best dealer ever!!!! You cannot imagine which deal I got from them. Most friendly, kind and adorable ppl out there!!! Thanks for the best deal ever !!! Happy holidays =) read more

Just purchased our 4th Kia from them. Edison was great to deal with for the purchase. He has even followed up with us to see if we have any concerns or questions. The whole purchase went smoothly. In the 15 years that we have been customers with them, the service department has always taken great care of the vehicles. Definitely recommend this dealer and Kia, read more

Usually the car buying experience can be painful but not here, everyone at the dealership was great at getting us the best deal! I went on Sunday the 7th of December around 330 and left with a new 2015 Sportage a little after 5. The finance guy was great! Even though he's a Clemson Fan! GO LSU! Our Sales rep David was superb. Look forward to taking my car there for service. read more

I wish I could give them zero stars, but in all honesty the service department is great, so that star is for them. I turned my leased Sorento in in August. After make my on time payments every month for 48 months AND bringing it to them every 5,000 miles for an oil change AND them calling me to say it was ready when complete, I received a call from a debt collector yesterday. Apparently they had sent the final bill to the address I have not lived at for over 2 years. No one from Kia called. No one from Kia emailed. Yet they had called me months earlier to try to solicit me to trade in my lease for a new vehicle. This all comes AFTER my husband bought a brand new Subaru from them a few years ago, which threw an engine rod after 12,000 miles and Subaru didn't honor the warranty. So we were out $10k with nothing more than a 'sorry about your bad luck' from Dulles motorcars. I absolutely despise this dealership and would never go back or recommend anyone shop there. read more

Outstanding! worked with Hussein (mgr) over the internet and phone on new car purchase. He was spot on professional, pricing matched everything that was posted online. Have read a number of poor reviews but my experience was terrific. read more

This dealership hides bad reviews which adds to my very negative experience with Dulles Motorcars. I posted a review dated 12/12/14 and someone else posted a bad review on 12/15/2014. If you post a review with ONE star, it is buried under the banner "other reviews not recommended". I am using FIVE stars hoping that anyone considering this business will at least read the hidden reviews. read more

I was told there was a recall on my Kia. Second one within one year - clearly I'm frustrated at this point. I brought my car in right away, waited while they worked on it, was a pretty quick process. When I left the dealership, my alignment seemed to be off. I called immediately, they told me to bring it back when I got off of work. Was back in there around 5. The alignment was nothing they did while fixing the recall, it was something wrong on MY end from a previous accident I was in. Omid, service manager, understood my frustration. Not only did he do my alignment for me he also performed an emission that I was in need of AND got all of it done within 30 minutes of me being there. He was very attentive and thorough. I had no bill and left with my car running smoothly. All in all, everything on my vehicle was fixed in a timely manner and the professionalism was superb. read more

I am so appalled by the lack of customer service from Dulles Kia. My first experience was about 5 months ago when I went into the dealership to buy a 2016 Kia Sedona. I was with my husband and kids. The sales man did acknowledge me, shake my hand, say hello or anything .... I personally felt that that because I was a woman, I had no say or didn't matter. However, the car was for me and being purchased by me. Sales 101- acknowledge and talk to all potential buyers when in the showroom. When we sat down to discuss numbers, he gave us a trade in value for our less than 3yo Sorento. It was VERY low. I just said "come on, you have to do a little better than that, as we are here buying another Kia (our 8th Kia) and if you are really telling me that is how much Kia depreciates in value, why would I ever want to buy another Kia"? He rolled his eyes at me and was very rude. At that moment, I knew I did not want to give my business to Dulles Kia. I went back to Ourisman Kia in Chantilly Auto Park (which is where we have purchased all of our other Kia's) and they bent over backward with the upmost respectable, kind, friendly, and welcoming sales experience. Second experience at Dulles Kia just got worse. I hit the front end of my Optima and it needed the undercarriage shield and bumper replaced. It was brought into the shop on June 12th. I was originally told a week! Hahaha that's funny! It's now been over a MONTH! Throughout this time, I never even received a call from them to proactively give me an update. I would call every week and have heard every excuse in the book to this pot. I even asked my husband to speak to the service manager and he left a message with no call back. Finally, they told me on July 7th that it was completed but the new paint was "nicked" by a bucket in their carwash area and needed to be touched up. They said it would be done by the 8th! It's now the 16th and NOT A WORD from Dulles Kia. How ridiculous is that?! When we call to check on the car, the service rep is either "not available" or out of the office and we can't get any status on it. I should have learned from my first experience with Dulles Kia to not go there. However, my car was being towed and I TRUSTED in Kia to do a great job. In contrast, my new Sedona needed its first "7500 mile service" and I took it to Ourisman Chantilly Kia. I dropped it off, got a loaner, and received regular updates on the status. They also fully cleaned and applied a re-windshield protectant that we purchased with the vehicle and it looks awesome. I HIGHLY recommend Ourisman Kia and would encourage all to think twice before taking your business to Dulles Kia. read more

Purposely overcharged me, and errored my BL total adding taxes based on everything added up. Told me different quotes and changed at the last minute. Not knowledgeable and did not to honor USAA true car program. I felt discriminated against. The salesperson did not come to greet me when I walked in. He allowed a young assistance to handle the communications and financial arrangements until 30 minutes later when he appeared. Once the salesperson appeared, he snatched the financial quote out my hand and RIPPED it up in my face and threw it in the trash. Then at the end, he tried to patronize me and call all customers In the dealership stupid. The young assistant appeared terrified. On an one on one discussion with him about his career, I uplifted his spirits. When I walked away telling everyone no thanks, he looked at me with droopy eyes, and said "what about me?" are you going to say anything nice to me". I suggested he get another job. The most 3 hours wasted time of my life. read more

I'm not used to write a review, but in this case I had a really bad experience with this guys, specially with the sales manager, we went the to get info about one car and the cost with all the estimates, when we receive the estimates there was a big considerable variation between what was planned to pay compared with the new rates, so we decided to analyze this new prices but we need time to take a decision, when we explain this to the manager, he was only in a position where he is going to sell something to us, even we tried to explain with details what was happening and our concern many times. After a wild he was just trying to sell whatever he could, it didn't matter if it was another car, if we like it or not. So like he never got the idea and understood what was happening, we had to stand up and say we can make a deal with you, but this happened only with the Sales manager, the Sales person was completely polite and cared about our needs. a 10 for the Sales person but a 0 for the Sales Manager. really bad experience. If you go there close the deal without the manager's help. read more

We started going to Dulles Motor Cars for the service department. The experience was so good that we decided we would not buy another vehicle without seeing what they have to offer. The Kia sales department, Ashley & Purcell, proved to be equally fantastic and made the car buying process easy and affordable. I recommend them highly. read more

Here is a copy of an email I sent to Kia Corporate. To date the dealership has not contacted me. Tl/dr version. They did $1100+ worth of work. After three tries they still keep doing it wrong. Involved Kia corporate, they said "well that's really too bad ' I am trained as a helicopter mechanic. One of my sons is a jet engine mechanic. Another one was a tech for BMW till he was headhunted by Tesla. I say this because I want to convey the standard of quality I'm expecting from mechanics. On 4-20-2015 I had a P200a code on my 2011 Sorento SX. Took it to the dealer, they reset the code and retrained the sensor. Code came back the next day, and IAW TSB ENG139 they agreed to replace the lower intake manifold. They had to order the part and told me it would be fine to drive for a few days. The part came in, and they replaced it for $1152. Not a small amount of money. When I went to pick it up, I popped the hood and immediately found a hose not connected to the intake manifold. I asked the service advisor for a pair of pliers so I could put it back on and they had the tech come and put it back on. Fast forward till this July 4th weekend, and my son (the Tesla mechanic) popped off the engine cover and pointed out one missing bolt and one fingertight bolt holding the wiring harness to the intake manifold. This immediately made me quite cross, so I made an appointment to have the vehicle looked at for this plus an unrelated front end noise. I brought it in on 7-7-2015, after having put the information in the online appointment scheduler. The service advisor had no knowledge of the loose bolts so I physically pointed them out to him. I dropped the car off and went to work. Later I get a call related to the noise, and ask that I come in. I listen to the tech, they demonstrate a few things, and we agree that the noise is probably not an issue. I ask about the bolts and the tech and the other service advisor have no knowledge of the problem. Once again I physically show the problem to the service advisor and the tech. They state that they will take care of the problem. I emphasize to them that I will be inspecting their work, and that I want a senior tech to look over all work done to the intake manifold to ensure there aren't any other loose/missing bolts or other problems. They assure me it's going to be taken care of. A short while later they say the car's ready and I take it home. As soon as I arrive at my shop I pop the hood and pull the engine cover. The missing bolt has been replaced and the loose one tightened. However the bolt used to replace the missing one is an old bolt, a different size than the stock one, rusty, greasy and with a badly bent/belled washer. Seriously? You have a customer with a valid complaint about poorly done work and you grab an old rusty bolt out of the bottom of your toolbox? From a technical standpoint, the bolt is going into a plastic wiring channel; the bent washer will apply outward force on this and crack it in short order. In the Army I was taught that there are only three reasons that standards are not met. 1, standards are not known. 2, standards are not realistic. 3, standards are not enforced. I don't know where the disconnect is here but I now have little to no faith that the intake manifold replacement was done correctly. They had three opportunities to do it right and failed each time. The service advisors were as good as they could be, with only their lack of information being at fault. Whoever is in charge of the shop however is allowing shoddy work to pass as Kia quality. This is my third Kia (2009 Rondo, 2011 Sorento EX, 2011 Sorento SX) but will probably be my last. A quality car is not worth having if there isn't a quality company backing it up. I don't know what the official Kia standard is for customer satisfaction, but I'm pretty sure it isn't 'Just throw an old rusty bolt in there, he won't know the difference' Kia owner since 2009 read more

!!!!BUYER BEWARE!!!! This review does not apply to everyone that worked at this dealership. I cannot say whether or not they fall into the same category as the representatives and managers I spoke with during my visit. I can only speak of my experience and the people I interacted with on that particular day. Because I do have morals and actually care about people, I will refer to the sale representative I worked with as "A" The people I worked with lack honor and use deceitful practices to get you in the door. I thought the sales representative "A" was great at first, but he turned out to be a HUGE LIAR!!! I was straight forward with "A" from the first time I spoke with him on the phone. Early in the week "A" had sent me an email that the dealership was having a Columbus Day sale. When I called him, "A" stated that KIA Dulles would be giving great deals because of the bad weather and to meet their quota for the holiday weekend. I explained to "A" that I wanted him to provide me with an "Out-the-door" price that included the sales price plus the cost of taxes, tags, freight and other processing fees for a vehicle that included very specific packages. "A" told me that he had three vehicles in three colors that matched my preferences. All were the same new 2016 model, trim and had the packages I requested. I told "A" that I was not a student, a former military member, or an uber driver. I also told him that I knew I would qualify for the 0.0% APR. With that Information, he told me by email that the best they could do for was$22000. I thought that was a pretty good deal. And on "A's" word I drove 2 hours all the way from Maryland to compare between the three different cars and to test drive the selected vehicle I thought I would be getting for $22000. I went to test drive the vehicle and fell in love with the first one I drove, but found out that it had a defective sunroof (P.S. Before you buy any vehicle, ensure everything including the windows, air, and heat is working, even if it is new!) They had another vehicle that was the same trim and had the same packages but I found out did not include some of the same accessories and was a different color from my preferred vehicle. "A" stated that he would make up for the deficit by providing an accessory from another vehicle, sending me the other missing accessory in the mail and making up the difference by discounting the price. Although I was adamant about leaving the dealership with a car that included everything I would be paying for, I thought it was great customer service to offer comparable alternative options to accommodate me as the customer. I even stated before we went for a test drive that I would refer friends to his dealership. BUT I HAVE TOTALLY CHANGED MY MIND and if you are reading this review I advise that you RUN TO ANOTHER DEALERSHIP AS FAST AS YOU CAN! I WOULD advise that you record and document your conversations in their entirety, but I soon came to realize that this documentation doesn't always hold weight with these people. As soon as I got back to "A's" desk he totally reneged on the deal. He stated that the substitute vehicle was $2000 more than the quote he had provided me via email (even though it was the same trim and had the same packages but fewer accessories) and that the incentive they gave me ($1500) for 0.0% APR was actually for a 1.9% apr and I now only qualified for a measly $500 at 0.0% when I explicitly let "A" know ahead of time that I will be qualifying for 0.0% so that this would be factored in the "out the door" price quote. In addition, I had already filled out the financing form that would have showed that I qualified for 0.0% before he tried to increase the price. Then one of the managers on duty tried to insult my intelligence by showing me a sheet that had a higher price on it as if that would somehow absolve them from having to Honor their Word and quoted price. ( I would later find out that the online sales price for the vehicle only differed by $120!) I told them about the discussion I had with "A" and showed them the email. They told me they had to protect "A" and totally disregarded the email in which he stated that "the best they could do was around $22000." Needless to say I left that dealership feeling totally disappointed and disrespected. I have lost any trust I previously had in the Kia brand and BY THE WAY the one star was only given so that I could send a review. read more