Michael Stapley was amazing. I had such a great experience working with this salesman. From the…read morestart, he was incredibly patient, attentive, and genuinely focused on understanding exactly what I was looking for. He took the time to listen to all my needs and preferences without ever making me feel rushed or pressured, which is so rare. What stood out most was how much he truly cared about making sure I felt confident and comfortable throughout the entire process. He was knowledgeable, transparent, and always willing to answer my questions thoroughly. If you're looking for someone who puts the customer first and creates a stress free, positive experience, I can't recommend him enough. Easily one of the best experiences I've had!

Not a one star review, because the service manager was receptive to the feedback, although I'm not…read moresure anything will change. I'll keep it as brief and simplistic as possible. 1. The #one reason i would not return to this dealership is because of Tabitha Carrillo. She is rude, unthoughtful & unapologetic. I provided precise details for the mgr. (according to her colleagues and other associates, it's "par for the course" for her!) 2. Sure they mentioned that they couldn't run my truck through the wash, but they decided to wipe my entire BLACK truck with a dirty rag after wetting it and only partially wiping it down. My truck was returned to me in much dirtier condition than they received it. When I called Keith to let him know, he was in awe..it translated to disbelieve...so I drove right back to show him. His response was, "yup, they should not have done this..it looks awful." 3. When I questioned the $110 oil change, they sold me on this because it included checking fluids, rotating tires, setting the PSI, and a safety check....this is laughable. I'm not sure that my tires were rotated, but I know for sure the tire pressure wasn't set. There was a 10 pound differential in air pressure, and no 2 were alike. As far as the wash, well...... NEVER AGAIN.

Went into the dealer with my family & Eduardo made the process simple quick and easy. it was really…read moresmooth & he explained everything & answered questions. He is very trustworthy & friendly. Would definitely recommend working with him & giving him a chance. Thanks Eduardo!

Lexi Perez is amazing. Truly stellar customer service and went out of her way to review my past…read moreservices to get me the best deal on a new battery. She walked me through the process and kept me updated during my service visit. I highly recommend you visiting Lexi today !!! She'll be a valued advocate for you too.

Another visit to Earnhardt Hyundai for routine maintenance and another quality service check…read more Everything went smoothly, from the online scheduling, inbound process, customer lounge, to friendly service advisor, Kenny. Trust Avondale Earnhardt Hyundai for your service needs.

I had an extremely positive experience buying a car(believe me I know it sounds ironic) I just…read morewanted to let everyone know if your in the market for a new vehicle, and want an honest team, I mean everyone from sales(Aj) to management (Chris) to the finance guy(Mike) then go see the guys over at Earnhardt Hyundai. Honestly the best and easiest experience I've ever had. I brought my special needs son with me (I had no choice) he started having a meltdown, they were empathic and accommodating throughout everything, got me out of there in under an hour. Truly a wonderful experience. I've grateful and extremely happy. Just wanted to share.

I had a great experience with this dealership's service team. My car wouldn't start, and after…read moretrying to jump it and charge the battery with no luck, I decided to call the dealership where I purchased it. I spoke with Kevin, the service manager, who was incredibly helpful from the start. He let me know my car was still under warranty and even offered to send a tow truck to pick it up. The tow truck driver was able to get my car started, so I drove it down to the dealership. When I arrived, Kevin assured me they could look at it right away. While I waited in the lobby, I enjoyed a complimentary cup of coffee, which was a nice touch. The wait wasn't long at all--about 40 minutes. I received a text letting me know my car was ready, and Kevin personally brought it out and thanked me for my business. The whole process was smooth, efficient, and stress-free. Excellent customer service all around--I really appreciate how easy they made a stressful situation.

We had a bit of a rocky start when we sat down to go over financing for a new Honda, but things…read morewent smoothly after that. Logan helped us out. He had a great attitude, as did the manager, Brandon, and financier. We were in and out in around 3 hours which is absolutely amazing if you've experienced buying a car from a dealership before. I'd recommend checking ahead by email to see if they have what you're looking for on their lot. Hubs communicated through email and had quick response. Large clean lot. Interior of dealership very large and comfortable with a kid play area and snack area with complimentary coffee and tea. Restrooms for customers.

Ashley in the service department is awesome--always great communication and keeps me updated on my…read moretruck. I brought it in for a small issue that turned into a bit more, but I'm glad they caught it since I tow large trailers. Shoutout to Nick as well--he stayed late when I was running behind and took the time to walk me through everything and what to watch for down the road. Great service all around. I always feel taken care of in the service dept at Yates.

Called to try and get trick in for a diagnostic " loud band" in putting truck in park…read more Service dept lady was poor at communicating and had heavy Hispanic accent which I could not understand what she was saying. I'm a nurse and have excellent hearing. She told us it would take 48 hrs to diagnose and maybe long.er. I told her it was our only vehicle. She said she could do a loaner after having vehicle for at least 48 hrs. I asked if I could speak to someone with clearer communication. Another service dept employee asked what I wanted. I explained AGAIN that I could not understand her and other things. His response was, "nobody is perfect, this is the real world". I was like, what????? He was curt and dismissive with me. I'll take my new buisness to another dealership. They need to do some communication and customer service training. Would never trust these guys to work on my 60 k truck.

Overall, Christian Brothers Auto is great. I appreciate their customer service and how thorough…read moretheir service advisors are; their customer service is unmatched. The inspections they perform are also unmatched. Providing their findings and recommendations using pictures and organized categories based on priority is very helpful when it comes to making decisions. I rarely go out of my way to make reviews and had to provide feedback on my experience because this company/location takes care of their customers.

I Yelped for quotes on alternator repair; CBA was one of the providers Yelp suggested. I don't…read morerecommend them. Period. Summary: Cost -- 30% - 50% higher higher than other providers. Communication -- slow to respond, several instances of completely ignoring my contacts / questions. They didn't offer critical info / details when it should have been provided. Time Issues -- took my car in midmorning Thursday and didn't get it back until midday the following Monday. A five hour wait just to hear confirmation the problem was the alternator, which could have been provided in less than half hour. Details: COST: $1616 total for alternator replacement. $447 for remanufactured alternator. $94 for 2 gallons of antifreeze. A new alternator can be had for less (half the) money. They didn't offer / discuss any options on this choice of parts. Not typical in my experience. There's a spectrum of quality and cost on any auto part, so usually parts choice usually involves a discussion. Nope, the topic of choices didn't come up. They'll likely say the couldn't offer their "3 year warranty" on a cheaper part. Blah blah blah. Ask me if there's choices on what it costs me, don't assume. And $94 for 2 gallons of coolant?!? It's currently $10 / gal. from Walmart. So, a 400% markup? This gets to me because it's so obvious a gouging. It makes me wonder -- Where else I'm being gouged that's not something I can readily see??? Anyway, let's review CBA website where it's gushing about having my "best interests in mind", shall we? A 400% mark-up is needlessly not in my best interests. Anyway, from other shops I got repair estimates (parts + labor) ranging from mid-$700's to $1100. Brakes Plus quoted me (in person -- after the fact) "out the door" of $868. So, yeah, I got gouged going with CBA. COMMUNICATION: Besides the Yelp project no responses, my texting with them (at their promoting me to text any questions) was unsatisfactory. Unprompt responses, no responses to at least half my my texts. Ignoring a question altogether? Sheesh. TIME ISSUES: They were all over me checking in my car ASAP, which ended up being 10:30. 'They'd do the diagnostic and get back with me.' Well, my timeline experience with repair like this: Tech plugs in the code reader, gets the codes, looks up them. 10 minutes for that. Lookup parts + labor costs. 10 more minutes? Gives me a call. If it's reasonable, I approve it and they start the work. Tech calls me if there's something else to discuss / suggest. We talk it over, but meanwhile the repair doesn't get put off. But with CBS an hour after the check-in (they were in a helpful hurry to do), I texted them. "Are you sending the diagnosis?" 30 minutes later: "Yes'. Well, FIVE hours after check-in, they finally text " your report is ready." 'Yes, it's the alternator, plus here's the diagnostic list (inferred: of everything else we want to sell you).' Service manager calls me, we review the report that LISTED NO COSTS AT ALL (yes , I'm yelling -- this is not "transparency" [a word they toss about a lot], this is manipulation). My wife and I understood him to say the cost would be $1018 or something close to that. I say something like, "Okay, do the repair. Send me a breakdown of all the other stuff. It's so close to closing time you won't get the alternator done tonight, so I have time to look over the list and see what else I might approve, right?" He agrees, "Yes, take your time." Subsequently I looked at the separate report with actual estimates. Shocking. The "$1018" was actually $1564. I made the mistake of hesitating to approve the repair, result of which bumped me behind another car. Final result -- they had my car from 10:30 on Thursday until midday on Monday -- for a 4-6 hour job. There's more I could gripe about, but I'll shut up now. Bottom line, I understand making a profit, but this profit was out of line. I will say that everyone was very pleasant to interact with. But someone can be nice to your face and still be less than competent in helping you. Someone can act friendly even while over charging you. Fun Fact: they sent me Tell Us How We Did link before they had even done the repair. I went to use the link a day or two after I had my car back. But the link had expired. I'd rather have given them a chance to address things in private but I got timed out -- in error, I'd say.

I went in for an oil change, the told me i had to wait 2 hours and a half when we got there they…read morehadn't even moved our truck to the inside, when we talked to them they told us it was going to be another hour and that's when they went to get our keys??(meaning they had forgotten and when they saw us they went) The guy (glasses and had tattoos) in the front also had very bad customer service, my dad (Mexican who can't speak english) was given attitude by this guy, but seemed nicer to everyone else. after waiting we just asked for the keys back and didn't even receive any apologies for the inconvenience. This place sucks please be respectful towards people's time.

My truck had all sorts of codes and issues by the time it limped into Brakes Plus. Jared took the…read moretime to hear about all the systems and issues I've been experiencing. He updated me frequently and went above and beyond what I was anticipating. Hit a little snag after I picked it up and they looked into it and fixed it without hassle. I later found out Jared is the GM. Easily the best and most honest ran shop I've been to.

Jon Velasco was absolutely incredible! I originally came in looking at a used Acura, but…read moreunfortunately I wasn't approved for it. Jon didn't give up on me, he went above and beyond, pulled so many strings, and somehow made it happen for our family. I ended up leaving in a BRAND NEW 2026 Honda Pilot, which is honestly better than I could have imagined! With our third baby on the way, having a safe, spacious, comfortable family vehicle means so much to me. Knowing all three of my babies will be riding comfortably from now on is the best feeling. Jon genuinely cared about getting us into something that worked for our growing family, and I couldn't be more grateful. If you're looking for someone who will actually work for you and do everything he can to make it happen, GO SEE JON VELASCO! Thank you so much, Jon!

Service department was a true bait and switch. Do not use them or their "coupons" they cost more…read morethan others to have work done. Found a coupon for Timing Belt Replacement starting at $399.95, called to ask about it. Was told they were about 4 days behind, gave me an appointment about a week out. Was ok with that. Husband and I took off work to go to appt, found out it was at least 4 days for the actual work to get done. I was dropping off on a Friday and wouldn't get the car until Thursday is what I was told. They might have gotten it to me earlier if possible. Then was asked if we were aware of the pricing, we said we had a coupon for it to be $399.95 or so, knowing it would be a little more because that is normal. She told us it would be $1750. We asked why, was told it was a package deal and a serpentine belt and something else would be done also. They charge for each thing separately, including the labor hours, even though it is all done at one time. We asked if we could just do the coupon and they told us no, it was a package deal and it was a discount. Chris, Thank you for your response to the review. As you stated, when we were there you explained the price and why, not when the original appointment was made a week ago. Upfront pricing is always appreciated. We also did not ask for a serpentine belt or tensioner, we specifically requested to not have those. We did ask about the water pump, and did understand that would be an extra price. Would have been happy to have not had that done either if it was an option and the "coupon" price was given. I do appreciate that you responded but please make sure the facts are straight before you respond to the post again. Regards, Kristen Henninger

Came in as a first time buyer and am definitely going to come back as a second time buyer. I…read morehaven't been to many dealerships but the people here have always been helpful to my parents and now it was finally my turn. Tony was extremely helpful and efficient with getting me an exceptional rate on my first car. I don't feel as though I've been scammed at all. Will for sure be back for any maintenance I need done and once it's time to trade this car in.

Following an unacceptable experience at Larry H. Miller Toyota in Peoria, AZ, with salesman Robert…read moreMonaco, my wife and I went to Toyota of Surprise to purchase our next truck. We met with Kimberly Maerkle who had four Tundra's ready for us to compare. We quickly whittled it down to two and made our decision. Kimberly was polite, professional, and very knowledgeable about the subtle differences between the two trucks. Finance Director Kelly Martz was very quick and helpful with the financing and the paperwork. The entire purchase time was less than 3 hours. Karen and I are very appreciative of Kimberly's knowledge and professionalism. Mr. Monaco could learn a few things from her. We will definitely refer her to our friends.

Julian helped me out today made it as smooth as possible appreciated the help selling my carread more

I had a very disappointing experience at this dealership Echo Park Avondale, AZ…read more I scheduled a visit to test drive a vehicle I found online and arrived prepared to purchase the vehicle with my own financing already secured. Unfortunately, after spending more than 90 minutes at the dealership, I never even got to see or test drive the vehicle. My salesperson, Kim ( a dishonest,disheveled, incompetent ,ungroomed, inappropriate unprofessional man), repeatedly failed to provide basic information I requested. When I asked for the battery State of Health (SOH) report, I was instead shown tire tread information. It took approximately 40 minutes just to receive a copy of the Carfax report. He wanted me to look at his iPad when I asked for a paper copy. I was told the dealership could not locate the vehicle key because another employee, Hayden, had checked it out and was on lunch. I waited over an hour and a half for the key to be returned, but the vehicle was never made available. I was later told that I would receive a call once the key was returned. When I asked to speak with a manager, Austin came out and assured me that someone would follow up. As of today, I have still not received any communication from either the salesperson or management. I also requested a call from the General Manager and have not received a response. The only employee who provided professional and courteous customer service was Michelle, who handled appointment scheduling. Overall, I felt my time was not respected, communication was poor, and the dealership was unprepared to assist a customer who was ready to purchase a vehicle. Based on my experience, I would recommend that potential buyers do thorough research and ask detailed questions before doing business here.