Paul and the team at Collision Specialists are the best around. They do absolutely amazing work…read more They take great pride in what they do and they make sure that the customer is satisfied. I was rear ended by a stolen vehicle and needed some major repairs done. Bedside replacement and rear bumper assembly. During the build I was updated several times on how everything was going along with progress pictures, communication was great. They absolutely went above and beyond. My truck came back better than it was before the accident. They exceeded my expectations and the cost of repairs were very reasonable. A job well done and I would recommend this shop to anybody!

Brought my truck in here multiple times to get some stuff installed and repaired. They are quick…read moreand get the job done the first time. Truck came back clean looking like new like nothing ever happened. You need body work done for a fair price and quick this is your place.

Amazing place!! I took my wrecked Car to get fixed and this people went above and beyond the call…read moreof duty. They stayed late to accommodate my schedule. Something went wrong on my test drive (just the cooling system light came on) and they had a crew ready to work on it right away. It was going to take about 40 min and they give me the option to wait or to have my car delivered. When I said I was going to wait, the manager ordered pizza for dinner! It was just all about making me feel comfortable. I haven't experience service like this not even in Bellevue! I will definitely be referring all my friends and colleagues!!! Thank you collision spec team for your top notch customer service!!

I needed my emblem on the front of my car replaced, which required getting under the hold and…read moreremoving and putting back in several screws at awkward angles I would have not been able to do on my own without high chance of breaking. I called in the morning and they were able to have me come in mid afternoon and I was out of there within 20 minutes of arrival. Very professional and efficient staff, I would highly recommend.

Angello made my first new car buying experience a breeze and worked a great deal for me. I test…read moredrove a CX-50 hybrid before going another dealership that immediately showed me how much better I felt about giving my business to Mazda. Thank you, Mazda team!

This my reply to Austin Dinsmore:…read more Austin, thank you for your reply. You said "we're sorry to hear that you had a disappointing experience with us here at Puyallup Mazda." That's the same word that my daughter used when she said to me "Dad, I'm sorry I referred you to Puyallup Mazda." I said the same word to my friend for referring him to Puyallup Mazda. You also said "That's not the level we aim to provide, and it's not how we do business. We take pride in our customer service and always strive to ensure every visit is a positive one." Those are very eloquent words but I do believe not everyone in your dealership adheres to those principles; one being your sales manager. If he followed your principles, I would not be writing to you and daughter and I would not have to regret referring my friend to your dealership. In my opinion those words remind me of the culture created by Harold Milam in the early 1960's at the present dealership. Harold had nearly 60 years of experience to forge his culture of hard work, truthfulness and ethical behavior. After all, he grew up on a tobacco farm so he was not a stranger to hard work. Mazdas were added to his dealership in 1974. My daughter's mother bought a brand new Mazda 323 5 speed manual in 1987 from Milam Mazda. I drove that " matchbox" looking sedan for years. My daughter rode in that car since she was 4 years old which instilled in her a love for Mazdas. She later bought a 2008 Mazda 3 and a 2018 Mazda 3. Her husband bought a 2012 Mazda 3. Please note that all these Mazdas were purchased from Milam Mazda on River Road. I believe Harold Milam understood what real customer service was because my family purchased 4 Mazdas. His hard work, ethics and dedication to his customers' needs transferred to his employees. Sadly, I cannot say the hard work ethic generated by Harold Milam was evident in my purchasing experience with your sales manager. I believe the non performance of your sales manager contributed to my daughter and myself saying that we were both sorry for my friend purchasing a car at Puyallup Mazda. My daughter texted me saying "It just isn't the same place anymore". I agree with her. I wonder how Harold Milam would feel about your sales manager's behavior. Would he be proud of how business is now being transacted at Puyallup Mazda? Would he consider it a "disappointing experience?" I am looking forward to your reply.

Terrance Lin was a great salesperson. Straight forward and a very easy and fair deal on our…read morepurchase. Austin the sales manager made the transaction uncomplicated and helped move the process along as well Highly recommend Terrance if you go Brotherton Cadillac.

On time with my appointment and very pleasant to work with. Thank you again for my oil change and…read moreputting on my plates.

Never have I ever had such a no pressure fun buying experience for a car. From my initial contact…read morewith Rachel for a stress free purchase price and arranging an appointment, to meeting Ryan G. my salesman, through to Pablo in financials it was grand! Ryan instantly put me at ease and was more concerned that I find the right car for me and my needs then selling a vehicle. Very relaxed and no pressure. I had checked out various car dealers in the area and outside of it and this was definitely the right choice! Great variety of in stock cars. Entire team I dealt with were really friendly. I'd buy here again. I definitely recommend stopping by and giving them a try.

Looked on their website to buy replacement parts my WRX, total cost on the website was $551. Web…read moresite indicated they has what i need in stock. So, would just dropped in by the part department in person and pick them. I had the parts, put them on the counter and said the cost is $888. I showed them they're priced online. The parts guy said nope you have to pay extra to talk to me for my expertise, and they wouldn't make that order available for a couple of days. That is one hell of a markup, just talk to some guy with a wad of chew in his mouth and tell him exactly what I needed. So I'm gonna go ahead and do my best to make sure the revenue from my friend that gets car serviced there, is zero.

I have been considering trading in my truck for a new one and decided to stop by with my wife to…read morecheck out their inventory. Nate greeted us the moment we walked in and did an outstanding job of aiming to understand what it was we were looking for in a vehicle. He took notes pertaining to our preferences and steered us clear of anything that wasn't the right fit. He was funny, personable, easy going, and most importantly we did not feel pressured by him in any way. He did all the work of locating our top 4 vehicles at their various Larson lots (all within a 4 min drive) and then drove us around to see them. As we looked them over he reminded us of things to consider while also giving us time to make our own determinations. When we found one we wanted to drive he quickly jumped on it and gave us the time we needed to test drive it and discuss our likes and dislikes with just the wife and I. When we got back we decided we wanted to see what numbers looked like because we liked the vehicle so much. I can tell you that I feel I got a pretty fair trade for my vehicle and received a decent deal on the one we took home. I can't say enough positive things about this Larson team, from Jake (not from State Farm) the Finance guy, to Paul the manager, everyone was easy to work with and they provided lots of great advice throughout the process. Huge kudos to Nate for his easy going personality and patience. I highly recommend you stop by to see him. Love this place!!

This is where we purchased our Jeep Cherokee.. of course they do all they can to make that a good…read moreexperience! We have had our car in for service a few times, today being the last. Not only do they not answer the phone but their customer service is horrible! These people make it impossible for you to do business with them! They might want to start by being honest about service times!

Friendly & courteous front desk, with mechanics delivering service when promised. I like supporting…read morelocal independent businesses on Key Peninsula.

Very friendly, fast, and fair priced service. Great guys to work with. Ron communicated very well…read morewith me throughout the process of repairing my truck.

Rich and his crew are just awesome. Period. Informative, helpful and can make your car go quick ;)read more

It was a long time coming to get my Turbo EG hatch built and finally tuned. After some calls +…read moreresearch I was directed to Rich NUMEROUS times and I now know why. He knew exactly what to do w my specific set up and was super informative along the way and the tune turned out amazing (car is a blast). Would highly recommend this place to anyone looking to get basic repair to a wild tune. Customer service, tune and facility was outstanding. Thanks again guys Jordan B.