5 stars for service on a Saturday in June. Super friendly and efficient. 3 for the donuts. Super sweet and didn't taste fresh even though we were there at 9am. Strange. Maybe the oil is old or needs to be changed out? 3.5 for the iced coffee. Sort of tasted like 7-11 but 2x the cost. Guess if you love Dunkin coffee you love the taste. To me it's not so different than other gas stations who have very cost conscious coffee. Their blended and boba drinks are upwards of 6-7.00 so similar to Starbees. 4 stars for seating. Theres a ton of seating in there because they share space with the Baskin Robbins side. read more

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Not the place to go if you want to get service from the drive through. They tell you to drive away and park. After a time has passed I check on my order status, then the snapping turtle of a server say we told you to wait. During this time several people got their orders. Do they just treat the elderly like that? read more

Belterra Dunkin' donuts. Ordered a beverage in the car line drive-thru. Was told to move forward and they would bring it to me. I watched other people go in and I watched cars order , get there orders, and drive around me. Finally I went in. The heat index was 112° and I was not happy about getting out of the car. I was snapped at by the woman there who seemed to be in charge and a little bit older than the boy who had taken my order and money. He was helping people I'd seen go in while I was parked out there. When I tried to get his attention after he helped two people and was turning to two more, she snapped at me a second time. She told me they had told me they would bring it out to me. All customers matter and she additionally was not considering that I'm elderly, probably older than her by 50 years, they had helped several cars and people coming in doors and still did not have my beverage even started. The owner needs to read some of these reviews because I have seen other people be disturbed by the way they were treated. And I have come here many times because I live close by. But even one time of rudeness and disrespect is something an owner to realize. It's always a different person that takes the order here, it's not like they are the same people. I carried the drink back out in a pouring rain storm. If I had wanted to go inside I would have gone inside. If I had wanted to wait for long periods of time in a hot parking lot I would not have come. read more

I don't know if it's Dunkin' itself as a place but this experience was not good for me. The drive through wait, way too long. I asked for a HOT coffee, my coffee was lukewarm at best it was a waste of my money. I don't like to complain but when you spend your hard earned money for something you expect what you ask for I will not go back again. Thank goodness for DUTCH BROS in the same area . read more

Great location, cozy atmosphere inside. I only had a drink, a matcha latte, which was made quite well. The staff were friendly, especially the lovely lady who served me. I didn't try any of donuts. It's a nice spot to enjoy coffee or matcha. The view from the window adds to the experience. Also great place to sit down and get some work done. read more

Dunkin' - Matcha Latte - Donuts Near Me - Austin, Texas

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I was craving an iced coffee so I goggled Dunkin', I usually go to the one in south Austin but it's kinda out off my way and they close early however they also rock. So this location came up gave it a try easy to order easy to get there amazing customer service they new the menu very well. I enjoyed my coffee and donut with a smile read more

Dunkin' - Donuts Near Me - Austin, Texas

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November 2023: I wish a Dunkin' location was closer to my home because I really enjoyed their coffee. I was at Belterra Village and decided to mobile order a medium coffee and a few donuts. It was pretty quick service where I just ordered in my car, walked inside, and then picked it up. The staff was nice and friendly and the store was very clean. The coffee had great aroma, very smooth and not bitter in taste. The cup was thick and could not feel the heat of the coffee. The three donuts I had were Glazed Donut, Double Chocolate, and Bavarian Kreme. They were all soft with great flavor. read more

Dunkin' - Coffee & Donuts - Donuts Near Me - Austin, Texas

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Dunkin' Donuts is really nice. The drinks are good, the donuts are solid, and it's a great quick stop.

Decided to try this Dunkin! Had a great experience! Customer service is always so good! Food is yummy.

I order 2 sets of bagel bites but I got 2 sets of omelette bites. Went back inside to get a refund and they didn't know how to do it. Gave me my bagel bites finally but they only gave me one order of them. read more

I'm not sure how this place can be called a donut shop when they don't even have enough donuts. Tried to order glazed and sprinkle donuts and they didn't have any at 8:45 am. Would give zero stars if I could. read more

If you have had Dunkin on the east coast skip this one. Service was terrible. Product was disappointing. Not with the money of time. Good news is there is a Shipleys coming soon! read more

What a shitshow! Waited 5 minutes in the drive thru! Only one car ahead of me and no one ordering in the store. Get with it! When I said "hello" I was told to wait another "moment!" read more

I've never been to a consistently worse Dunkin Donuts before. I keep giving them another chance since there aren't many fast options in the area but every time I think their sandwiches can't get worse, they do. I ordered a sweet pepper bacon croissant sandwich. The cheese was cold and unmelted. The croissant was dry as hell. Not flaky or buttery in any way. The bacon was the worst. Tasted like someone seasoned an ash tray with black pepper. No sweetness detected. Everything else was fine but their sandwiches are extremely sub par. I forced myself through half of my sandwich today out of hunger and necessity but I couldn't stomach the rest. It was revolting. read more

Dunkin' - Sweet pepper bacon croissant. - Donuts Near Me - Austin, Texas

This is by far the worst dunkin. Save your money and time and go to the summer moon down the road or Starbucks. They don't greet people whether drive thru or inside the store. I put in a mobile order, walked inside, stood at the front, and even asked for help in which I told to wait. The staff then proceeded to ask the person behind me what they needed without any consideration for me standing there. Not to mention they can't make coffee and everything is watered down. Below is the ridiculousness they have me today. I won't go back. read more

Dunkin' - This is what they gave me. 4.50 drink and it's not even full. - Donuts Near Me - Austin, Texas

A bit late to the Endeavor Belterra Village reveal party. In fact, locals had heard that multiple businesses had backed out due to placement issues. Well, DD finally opened with a Baskin- Robins in tow. Anticipation of real worldly chain spots with in reason had us about 1/4 giddy. Truthfully, I didn't try much on my initial visit. I recalled memories of my dad and I heading towards our favorite fishing hole on the Colorado River. That made the old Ben White location our goto spot. Building is still there; thinks it's a Mexican place now. Ordered some chocolate donut holes that used to fill my 8 year old soul with joy. Today's order didn't seem that flavorful; could be that 30 year habit of Marlboro Reds. Wished they had whole milk as an option as well. I've got a Rooster I'm still growing on my ranch. I'm going back folks; to rediscover my youth complete with some ice cream too! Drippin' Donuts is the fave for those who travel west of Austin; try them if your headed to Fredericksburg or other Hill Country destinations. read more

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I waited inside this Dunkin' Donuts for nearly 10 minutes, only to leave with just two donuts. I understand that cars need to receive their orders, but what about the customers who come inside to pick up their orders? This place used to be great, but it has really declined. read more

Ordered a bacon egg and cheese on a croissant, and received on a horribly burnt English muffin, and both coffees were wrong this place has the worse service. And I was in line 43 minutes read more

Dunkin' - Bacon egg and cheese on crescent, burnt to a crisp and the drinks were wrong. This place is getting worse every day - Donuts Near Me - Austin, Texas

We so wish this place was good. The area needs it. This store is filled with staff who seem to compete not to help the customers. Even when it's empty you will not get help. They will look at you and look away. Then, the loser of the competition helps you into the next category of waiting. The displays are disheveled and unappealing. I've never seen a DK or BR with offputting displays. To top it off, the orders are inaccurate. Please, Krispy Kreme, Mom and Pop, someone come and open a decent shop. The demographics and demand support it. We're so tired of this place. read more

Literally was ignored for 5 minutes as 4 employees walked past us. I understand busy, but 4 employees standing in the back-ish and 4 working drive thru. I smiled at each person as they neared us and not one of them includ8the manager could greet us. Finally I asked if anyone was going to greet us or help us...someone came to the counter and said...yes? We placed our order and she put it in bags/box. We paid and before our transaction finished she walked away. We had to reach across to the register to rip our own receipt. When we opened the box of minis...there was 9.5 not a dozen. Normally I wouldn't care, but this just topped the experience with that they dgaf. Sad. read more

This place was just bad. Stood around for two young teen boys to acknowledge they had a customer. Got my drink and automatically threw it away after the first sip. So bad. Save your Money and your time. read more

I ordered an ice coffee w a splash of milk. It looks like milk and is so sugary it's making me sick. I asked the girl at the window why it looked like this and she said "I didn't make it I'm not sure. If you asked for it, that's what this is, I'm sorry" . She didn't ask if I wanted something else and didn't ask the person making drinks she turned away and started talking to the person on the headset. Where's the ownership on the product you're putting out? Terrible service. read more

Dunkin' - Supposed to be an iced coffee w a splash of milk, not half milk w extra sugar. - Donuts Near Me - Austin, Texas

I don't eat donuts. Except today I do. Decided to treat my daughter to a special pink frosted sugar filled carb load AND a vanilla Coolata (think vanilla bean Frappuccino). I got myself an iced latte with almond milk and no sugar. Oh, and I broke down and got me a donut too. With lots of powdered sugar. It was pretty darn good. The prices were fair compared to all the high end rip off places around town these days. I was served by Joe, who was gracious and patient with my order. I have a strong feeling we will be back....soon! read more

Dunkin' - Donuts Near Me - Austin, Texas

DD is part of my morning routine and often times, I take my 5 kids there!!! The staff is beyond amazing. They are always so sweet and patient (with my 5 kids) they are also understanding when I ask them to use a clean scoop for my son who is allergic to Pistachios. (Someone complained that there was a peanut in the ice cream but never mentioned making the employees aware of an allergy to start.. this is always a must when your child has a food allergy) They go above and beyond and the good coffee and tasty ice cream and donuts are an added bonus!! Thank you DD for always starting my day off with a smile read more

Dunkin' - Donuts Near Me - Austin, Texas

Worst Dunkin' ever. Consistently out of donuts by 10:30am even on the weekend. Make more, it's a donut shop!

I pull up to the drive thru & say I'm ordering milkshakes. I asked for Peanut Butter & Chocolate. They are out. Ok. So I revise my order to Royal Chocolate to then be corrected by the person taking my order (it's called World Class Chocolate). Ok. I proceed to order the milkshakes (I'm ordering 4), only to be cut off by the employee when ordering the 4th, "Ma'am, just so you know your order will take extra time because we have two blenders". Ok. I understand. "Unless you just want to come in and order". Ok. (I think to myself, if I wanted to come in, I wouldn't have come through the drive thru). The employee then proceeds to let me know that I will "be holding up their drive thru line if I don't come in". I look behind me--- no one there. Ok. I ask, "what would you prefer". He says, "Well, I just think you should come in to order so many". Ok. Ok. I ask, "Well, can you still start the order or...." He interrupts me, "Yah, you can still pay in the drive thru but you'll need to come in to pick up your shakes". ???? So I pay, park, and walk in. By now I'm irritated. I only wanted to pick up them on a whim for a Mothers Day treat. I walk in. I sit. I wait. He makes them. Now, I know what you're thinking...did more cars come through the drive thru. The answer is NOPE! He makes the shakes. Walks to the counter. Asks the guy who I paid at the window where I am. Guy at window points in my direction. Rude guy yells out the order. I walk to the counter. There are the four shakes in a line on the counter. Drink carrier? Nope. I ask for one. Rude guy acts like I'm bothering him AGAIN. "You need a drink carrier," he asks. I felt like saying, no, I will just carry them and hold them all the way home. Listen, many people have bad days. But being rude to others isn't ok. This is actually the third time someone there has been rude to me....and I don't even go there often!!! read more

It's 100° in Texas, and Dunkin/Baskin Robin is the only ice cream location in Belterra. More often than not, this location is understaffed, rude or not even open. It's outrageous that it's closed as much as it is without notice. Just on a whim "closed lobby because staffing issues" - I get that there's a problem finding people to work, but as a business serving customers ... y'all should figure it out. read more

I think you'll find any fast food place has varying reviews. I thought I'd share my experience now that the drive through is open during COVID. First off, there were a few cars in front of me but the service was fairly fast. The girl taking my order was super sweet and nice. The coffee itself I'd say was average (which isn't necessarily bad). We got the veggie egg white sandwich for breakfast which was also average. All in all, it's a fast food place. If you want super high quality coffee and a giant bagel made out of kale from a local grower, this isn't your place. If you're on the go and looking for convenience, this is your spot. read more

I live very close to the Dunkin Donuts / Baskin Robbins in Belterra Village. I have 14 grandchildren and 8 of them spend lots of time with me. This is by far the place that they ask to go to most often. I personally love the ice cream and have grown really fond of their donuts. The facility is always clean and the staff is always friendly and courteous. If you order 8 shakes you will have to be prepared to wait a bit because they have only one blender and they clean it after each different flavor shake. They are serious about cleanliness and sanitation. I have read a few unfriendly reviews and I can't understand why. Some days are busier than others and you can't always have enough .... unless you are into waste. Keep up the good work. read more

Awful customer service and they never toast their avocado toast. Iv had it when it's toast and Iv had soggy bread every other time with soggy cold hash browns If you want cold food this is the place to come to! I asked for another one toasted and said "it had to be toasted (When it literally looked like cold stale bread) and couldn't do anything about it" Then proceeded to go bad mouth me and my husband to her friends while making eye contact with us? So unprofessional Iv given this place so many chances and that was it for me. It's not that hard to just fix someone's order if they aren't happy with it. Unacceptable, I won't be returning ever. read more

Lauren was so great. She was on top of her game. I got exactly what I ordered and fast. She needs a big raise.

I've come here on probably 10+ occasions because I like their coffee! They've never got my order wrong (except one time a sweet employee forgot to ask if I wanted iced/hot. Assumed ice - no big deal! They're human.) other then that though, they've always been super accommodating to my requests. The coffee and sandwiches are yummy. I feel like this place needs a little more love! There was one guy working here for a while who was so kind and polite. read more

Dunkin' - People seem to love this place! Reviews are surprising - Donuts Near Me - Austin, Texas

Every single time I go to this location (Belterra) the customer service is HORRIBLE. They are rude, and don't get orders right. Management really needs to speak with the employees. I've decided not to return after so many bad experiences. I'd rather drive further out to another location, then be treated so disrespectfully. Corporate if you are reading this- please step in! HORRIBLE! read more

Never opened. The kids close early, I believe on their schedule and terms. The windows are covered in fingerprints, slime, grease, and when they are opened, TERRIBLE service. Who is the manager running this place? read more

Got an order on Thanksgiving day (afternoon), there seemed to be only one person working and she was very pleasant and working hard. The food was great, actually some of the best Dunkin' food I've gotten around the area! The bagel seemed fresh, hash browns were great, and a grilled cheese (which I hadn't had before) was really good! It really made my day. read more

Food was good. Normal. But the staff looked that they started to work here 5 min ago. Took 20 (twenty) minutes to get me a cappuccino. and it was not like they were super busy either. Those high schoolers have ways to go in getting the customer service skills sharpened and learn real world work without cuddling. read more

Honestly this location should just close. Quality is terrible and inconsistent. This place is run by teenagers and rude/overworked management. Who wants just one pump of flavor in an entire large cold brew? You can't even taste it. This is the English muffin sandwich I ordered. It came on sourdough, burned and cold. I emailed corporate and they handed it off to this store, who never called. I went back today. We waited 20 minutes in the drive thru. I was handed a cold HALF EMPTY latte. Why should I have to pay for this? read more

Dunkin' - Donuts Near Me - Austin, Texas

Do any adults work at this place? The kids they have working here are slower than whale shit and they'll 100% mess up your order. BTW, that's not a knock on teenagers, the kids at Chick-Fil-a are generally great. Today, I told the kid twice what I ordered and they still got it wrong. Adding insult to injury, I also had to "pull forward and wait" to get the wrong order. Also, I understand being busy but when someone is trying to order at the drive-thru, and you impatiently say "IS THAT IT?!?" between EACH and EVERY item, it ends up taking a lot longer. read more

Just to let you all know, they hired some people that know what they are doing now! Yay! Big difference than a few months ago (waiting 10 mins for just a cup of coffee, walk-in!) Donut was fresh and of course, I love their coffee! Let's give them a chance read more

Worst DD in the planter. Lines are outrageous. NEVER get order right. NEVER even have a record of an order in place in the app. And we're talking about a basic order of coffee and cream...not some exotic beverage with 18 steps to make. This place used to be so great when it first opened and has now completely derailed. Too many other options out there to keep getting let down by these guys. read more