THEY CHARGE FOR WATER!! I'm serious. After spending over $10 for 2 mushy, smeared long johns and 2 breakfast wraps, I asked for a cup of water to take some meds. She says, "I charge for water." I've never seen that before, but knowing it's a typical Dunkin, I'm not surprised. This is my last Dunkin visit ever. read more

Everytime I go here it consistently gets orders wrong, never cooks anything properly.

OMG! the BEST egg and cheese croissants EVER!!! amazing service such a sweet location perfect set up we love coming here!!

Service was good employees were energetic during a morning rush. If I could give zero star review I would. I bought a dozen donuts ranging from chocolate long John, powdered sugar, jelly filled,blueberry, crueler, and chocolate cake doughnut. Most of them were very dry and did not taste fresh at all. There at least a day or two old. Donuts and three breakfast wraps cost 26 bucks. Really not worth it to go to Dunkin' Donuts for their donuts anymore, what they really known for. I would recommend Country Donuts in Hanover Park. read more

Dunkin' - Donuts Near Me - Bartlett, Illinois

Worst service ever I experienced, not friendly staff, blunted, not even greeting customers

This facility rarely has fresh products. Yesterday I noticed the vanilla long Johns' frosting is transparent (so cheaper for THEM and yet the pastry part was stale for same price. I ordered a couple bagels and both were an inch smaller compared to purchase last month (shrinkflation?) also this store NEVER uses common courtesy of "thank you" even when I tipped. I will be avoiding from now on. read more

Please. Stop. Putting. Donuts. In. Upside. Down. This shouldn't be that hard, but consistently they put donuts in a bag Upside Down. Why? read more

Asked for recommendations on donuts and iced coffee and the worker did not disappoint! She was very nice and my order did not take long either read more

This is probably my favorite Dunkin' Donuts in the area they always get my order right and they are very polite. I would have given them 5 stars if their light bar worked that shows what you are paying. In fact I have bought other people's stuff based on the price showing on the light bar to pay it forward. I cannot due that now nor do I know what stuff costs till I get my receipt. I have mentioned this numerous times but to no avail. Please get it fixed and I will give you a 5 star rating which you truly deserve read more

The reason I gave 4 stars because their staffs were friendly and quick service. Pricing is comparable with others Dunkin' Donuts. read more

Dunkin' - Latte hazelnut coffee - Donuts Near Me - Bartlett, Illinois

This place brings atrocious to a new level. I ordered 2 sandwiches and a coffee, the employee is too busy counting the drawer to be paying attention to what I order. Then when I go to pay, I'm told one price, am charged several dollars higher than I should've been. And I only got 1 sandwich. Very rude staff overall. read more

My order is never right. Ever. Even when you ask them to fix it (they usually acknowledge their mistake), they somehow manage to mess it up again. read more

Please do something about the new lids! Every day im spilling hot coffe on myself and car. read more

I used to run on Dunkin. I prided myself on saving $ by opting for latte lites in lieu of skinny lattes. Not that I was saving that much by going to Dunkin, but it was enough to substantiate when debating the issue. My relationship with this Dunkin has recently gone down a path that I'm not willing to follow. There used to be employees at this particular establishment who knew the menu. They might not have had strong enough command of the English language to convince you to drink their lattes over some other company's, but they did know the menu well enough to complete your transaction. This has changed for the worse. My order is consistently wrong here, especially if the order is specific or lengthy (meaning more than 1 basic item, i.e., "small coffee" or "donut please"). Also, it seems to be common practice here for the cashier to grab my drink, cover the straw hole with a finger on the hand with which she just grabbed my money, and turn the drink upside down as to mix the flavors (?) before she gives it to me. I feel your sentiment, really, I do, but no thanks. If I wanted the swine, I'd lick a doorknob at a daycare. I think the issues are due to a lack of management and training or something. I really want to like Dunkin, but I'm not havin it. read more

When owners buy these franchises, I think there is a minimum requirement of opening a certain amount of stores ( maybe 3-5). So I think one owner may own all these " shit houses" in Bartlett. Hanover, and Hoffman Estates. It depends upon who is working. In the early mornings, especially weekends, I think that's when they have their better staff because you have to be on the ball, its crowded. Today coffee was ok. The two stars is for my donuts. They were cold and wet like they just thawed from the freezer. if I wanted that, I could have gone to Target and bought my donuts. The only good Dunkin I have ever been to is in Wisconsin Dells. You have to figure maybe they locate the best stores where you are on vacation. read more

Unreal this place. I was going to give them two stars, but for all the trauma I've experienced in the last two years, I changed it to 1. I keep telling myself I need to yelp this place. I just don't get mad enough. I guess today is the last straw. I've gotten so many messed up mochas here. It isn't that they aren't good. It is just they are all different. I decided to make my mocha not taste like milk, I had to double the mocha mix and add an extra shot of espresso. I decided I could just get away with an extra turbo shot. Today I asked for a mocha with an extra turbo shot and it tasted like milk. I don't think I got it. Sugar. Let's talk sugar. In this country, or at least in the world of Starbucks and coffee houses, mocha lattes have sugar in the mix. When we order one, we expect them to be sweetened. I guess at Dunkin, you can order without sugar. That is great. It is separate from the mix. for years at other Dunkins I got sugar in my mochas without asking. At this one, sometimes they put it in and sometimes they don't. They sometimes ask if you want sugar and I say to make them like they should be made with sugar. How much sugar they have asked. I don't effing know. Then for awhile, they get it right and then today, they asked me if I wanted sugar, when I asked for a turbo shot they tell me it comes with one and I say an EXTRA turbo shot and then I don't GET the turbo shot. It takes like milk with coffee (not expresso) and very little chocolate. I will go back because SB is too far away and I need coffee asap. So frustrating. They need a Marianos where Dominicks used to be. read more

Had plain bagles toasted with cream cheese. The bagle was fresh it was toasted better than most other Dunkin stores. This store's donuts appeared to be sitting out for a long time. The Baskin & ice cream looked stale. The store could use a deep cleaning. I would not go back to this store. ***2 out of 10*** read more

How the fuck is there no fucking milk smh first time going out of my comfort zone and now I know why I only go to Starbucks never doing this again had to go through drive thru 3 times just to get a nasty iced coffee that tasted like diabetes screw dunkin go Starbucks read more

Old Dude starts screaming at me bout a different app when I tried to get a free medium coffee on Wednesday and charged me for 2 large ice coffees when I got a large and a medium. read more

I've never felt so compelled to write a terrible review but this time I couldn't help but follow my instincts! Just because this is a 24 hour Dunkn, do not bother going for your late night coffee for late papers like me. This is my horror story with this location!! Please avoid!! I've never been to Dunkin' Donuts before and I work at Starbucks. I'm used to the way Starbucks drinks are made so I counted this as a first-time experience. I pulled up and asked for a Mocha Iced Coffee with cream. I asked how many pumps of Mocha go into a medium (So that I can put less pumps since Dunkin is known to be more on the sweeter side) and the man on drive-thru said "Okay" I asked how many pumps again and he said hastily "You want mocha?" I replied "yes" and he said "Well pull up" and I said "But how many pumps go in it? Because I would like less please" and he replied "Less. Pull up" I pulled up and saw half of my drink being half mocha pumps. A half chocolate drink!! ASTONISHED I had to wait for him to open the window to get his attention. (after working at Starbucks, I know what it's like to deal with difficult customers and tried to be as less difficult as possible). I asked how many pumps he put into it and he replied "8". I sincerely apologized and repeated I wanted *LESS* not *EIGHT. He rolled his eyes and stared at me for a good minute shaking the drink into my face. He repeatedly demanded I had to pay for it. I had to stand my ground and repeat I wasn't going to pay for a drink I didn't order. He slammed the drink on the side of the counter, sighed obviously loud enough for me to hear, and began remaking my drink. I asked again with how many pumps as he made it. He said 4. I asked for three politely. As I was on my phone, I looked up and it was significantly lighter. Like it was milk. He sternly said "I put 1.5 for you." Again, frustrated and disappointed, I did not feel bad clarifying I said 3. He said "So you want me to change it again?!" I was like "Honestly please. You can put one more pump in there then." He angrily put another pump of mocha and emptied out some of my drink so that I didn't even get a FULL CUP OF ICED COFFEE I PAID FOR! As he took my card, he was rolling his eyes and saying how I should know what I want to order at drive thru. Regardless if I was a regular or a newbie, this was very VERY unprofessional. I clarified this is my first time and he just clapped his tongue and said "SO" This was in the middle of the night with no customers. I couldn't understand how I could have been that much of a hassle! He didn't even give me a straw and slammed the window in my face. PLEASE AVOID AND SAVE YOURSELF THE HASSLE!! McDonald's has way nicer service than this!! read more

Get the old Indian lady in the drive thru out of the building. she can't get the order right I am forced to go to both Bartlett locations because Saint Charles don't have a dunkin donuts. At least 3 times they put dark roast coffee in my ice coffee. Take this garbage off the menu yelp removed my last review so I'm doing it again at $2.90 a cup you put in what I want to drink not some unsold coffee that nobody is ordering both Bartlett locations are doing this then it get tossed out the window and I'm out my money read more

This location on RTE 59 next to McDonalds is about 3 mins from my home making it an obvious choice, well no more. The product quality is extremely poor and the service is non existent! Just yesterday I decided to go in and buy 2 dozen for the ladies at my sons daycare for teacher appreciation week and waited inside, at the register, with 4 ladies working for over 5 minutes without a greeting, their was an older lady standing at the register the entire time, no greeting, no good morning. I just walked out and will never walk back in. I will drive the 10 mins to West Chicago for better quality all around. This location is a stain on our community and needs a serious adjustment and overhaul! read more

Unfortunately, they scammed us multiple times. They charge you more than advertised... Then didn't admit until my wife kept telling them she wanted fair treatment. read more

Went in to buy doughnuts and the munchkins had gnats flying and crawling on them! GROSS. This is the last straw...previous visits they were out of chocolate ice cream, messed up the order big time.....three strikes yoooour out! read more

Went into Dunkin' Donuts last night around midnight and ran into the same employee that I've seen a couple of times before working the night shift, I asked for his name and he told me he goes by Chris. A+ service, very friendly and funny. Made my night 10x better! We need more public employees like this guy read more

I don't know what people expect... It's dunkin donuts. You're paying less than $3 for a large coffee, suck it up people. They always get my order right and I've never had a "language barrier" while ordering at this location. read more

One of the worst run Dunkin Donuts restaurants that I've been to. The language barrier is too great to overcome and my orders are often wrong. The only reason I even visit this location is because they are on my way to work and the prices are right. If there were another DD close-by I wouldn't bother with this location. Customer service makes a difference and this place simply lacks it. And that's on top of trying to communicate with them... read more

This Dunkin is NEVER consistent. One day you'll get your coffee almost all cream, sometimes all sugar... but never right. I used to wait for the one Asian worker to work as I felt he was the only one there that actually made the drinks right read more

Just came back from getting donuts. Ordered a Boston Cream. Eat donut. No cream. Basically a chocolate donut with no hole. What's the point? How hard is this?... To follow the franchise issued donut-making guidelines? read more

There are bees just pouring out of a bush in the drive-thru. I have been stung just waiting in line with my window down twice now, I called to let management know, they don't seem concerned. read more

I bought 2 cups of coffee and munchkins. Coffee for myself and a friend. Munchkins for the other people I work with. I was asked if I wanted cream and sugar. I replied yes as I though I'd get it on the side. Since I didn't see any packets I thought he forgot and my coffee would be be black. It was very sweet and I am concerned as I am diabetic. My friend gave me her coffee and unfortunately that too is very sugary sweet. I tried to call the store to ask how many packets used and what kind of sugar. No answer. Called twice. Last time I buy coffee there. read more

The people there are very nice, but I won't go back. Every Time I go there no matter the time they're out of almost everything. This morning at 7:00 I went there for munchkins for my kids & we got all chocolate and glazed because the cinnamon and powder sugar were out. They didn't even bother to tell me that was all I had to choose from. Last week I went and wanted to get donuts and the selection was nothing. No long johns at all, no strawberry frosted, no jelly, no nothing I asked for. This is becoming a regular thing with this store. There are so many other D&D, they really should do a better job of keeping a selection there. read more

I come to this location primarily because it's closer from my house. I feel like the employees don't know how to interact with their customers. They need to focus more on customer service and with customer experience. They focus more of speedy service; you're in and out just like that, they don't care who you are. I'm not sure if they're short staffed or the manager is being cheap, but they more training and more staff. The food is okay. read more

Lousy customer service. Never clear over intercom at drive through, never anyone at window when you pull up to pay, not friendly, they walk away with your card when you do pay, and the coffee always tastes different than any other DD. read more

The short review: Dunkin' Donuts are everywhere. Avoid this one like the plague. The long review: We placed our order for 2 wake up wraps. One with meat and one without. While waiting, one of the employees decided she needed to mop right where we were standing. She kept sweeping the mop back and forth at our feet and we were forced to move multiple times. My wife finally had enough and returned to the car and I was forced into the corner by the mopping that HAD to be done right at that moment and she then ran the disgusting mop over my shoe. I asked her where am I supposed to be standing and all I got was a smile. After a very long wait for a small order I was on my way with our food. They both had meat and my vegetarian wife said we're returning the food and never coming back. Trying to return food and explaining my issues with their store was falling on deaf ears because there is very little English spoken and understood here. When I told an employee that my shoe was covered in filth from their mop I was told "but she has gloves on". In broken English, they offered to remake our food 2 or 3 times but that's not what I was asking for. Sensing my anger, they said they'd give me my money back but acted like they did not know how. I finally received my money and I was offered a free donut but there's no way I'd eat anything from this place. I don't know how this store stays in business and I wish I could give them ZERO stars. read more

Worst dunkin around. Closest one to my house but now we go to the one on lake st or stearns. The employees on the weekend are rude. I don't care if it's a $3 coffee or a $50 steak... Service matters. Manager is never there and replaced his staff with people who cannot communicate when ordering. The lady who works the drive on weekend mornings shoves your drink at you before the window is opened. When she once dropped it on my car the employee who spoke English said the manager told her to do it because it moves the line quickly. Really? How about saying hello? Or a smile? Pathetic service even for a coffee read more

Great place if you like burned breakfast egg sandwiches , two bad experiences, first time I went in to tell them about the burned sandwiches , they didn't even apologize ...worst dunkin donuts ever .. read more

This Dunkin is one of the worst locations ever. The employees are very nice but they mess up my order 99% of the time

One of the worst locations ever. Service is horrible, never attempt to be friendly. The ladies wave the order out the window if you don't pull up fast enough. When you finally get to the window, they literally shove the food into your hand! Order is wrong 95% of the time, and recently they started shorting me on change! I don't care if its a penny or $1,000, don't be doing that! I will go out of my way in the morning, or find another place because this Dunkin has not been consistent at all! read more

Bad news today had a coupon for a dollar coffee from their cup.Oh we only take coupon after 11.This place sucks as far as D/D goes