So we go to Dunkin' Donuts to get two bacon egg and cheese on croissant's, and they failed to inform us that they are out of croissants. So they gave us to burnt bagels without asking and charged us more for the croissants even tho we didn't get any. And when we asked for it to be taken off they refused. So $20 later we have none of the food we came here for. I will never be using this Dunkin again! read more

I just went to this Dunkin' Donuts within the past hour. There is not a lot of seating area & several of the ceiling tiles showed bad water damage. Since the inside area is so cramped, it doesn't take much of a line before you're standing next to people's tables. As far as the donuts, this place probably has the least variety of donuts I've ever seen. Grocery stores carry more of a variety than this store does. I had an apple fritter & it was not good. The donut was dry & all they did was put something like apple pie filling into the middle of the top of it. The apples were not baked/fried in the dough like they should have been. read more

I got there and the place is spotless. People doing homework in the lounge area. Good vibes and good feeling place. It made me really consider if I had missed out not studying at dunkin donuts while I was in school. I used to go here in the past and it had a dirty feel, but recently it really feel like they've upped there game. Within minutes I had a cold coffee and a delicious vanilla donut. I think the vanilla frosting tasted a bit different too. Cream-cheese like. It was pretty bomb. Keep up the good work. read more

Alot of hate on this location. I've only stopped in twice, once for a quick coffee, the other I stayed and did some work. Both times I had no issues, sure, it's boulder, you're gonna have college kids working here who probably have already went through three other jobs this season, so yea, they're not gonna smile and ask how your days going However, Sin D is an absolute pleasure. great customer service and more than I could expect or want in a DD employee. WiFi worked and was free, what more do I need? read more

Wow how can a donut shop not plan and have glazed donuts, their selection was horrible and the store filthy, the young gal didn't seem to understand ITS A DONUT PLACE don't waste your time read more

The donuts and coffee are good but don't get anything else from here. I just got food poising from an egg sandwich and the bacon always looks and tastes old read more

If I could give this place 'zero stars', believe me, I would. I'll do one star, and that's for my cup of coffee because it's good. My boys were so looking forward to having Duncan Donuts (since we don't have one in Northern CA), we went thru the convenient drive-thru, ordered a cup of coffee for me, and donuts for them. As we returned to our hotel, I opened the bag and discovered we are short one donut that I paid for! Not that it's that big of a deal, but I feel ripped off. This was a treat for the boys( we never do donuts) and we were short changed. I searched for the store phone #and really had to do some searching. Spoke to a 'Chris' that answered the phone and explained the situation, she was nice and offered to 'make it right'. This store is pretty far from our hotel and I made a special trip just for the boys. Unfortunately, we won't be back. I see on the receipt that they separated one donut out as a separate entry, as they have a medium coffee/donut special to give me the discount but...they just forgot to put it in the bag. As a side note- the donuts we ordered looked way over cooked, not light and fluffy like I remember as a kid. Boys didn't particularly like them. Oh well. I'm not going to waste my time doing the survey on the receipt, or maybe I should!? read more

It is generally a slow experience here, even if just 3 people are in line. The worst experience I had was when there were about 10 people in line. My order was taken for munchkins and she said my order will be out in a minute (there were plenty of them available sitting on a rack). The person behind me next ordered a dozen donuts. She was immediately served. Why? Then a guy next to me who had ordered something 5 people ahead of me was asking about getting his simple order of black coffee. Another customer that was further behind me in line ordered and was served as well before I was. Finally, when someone waited on me to fill my order, they tried to grab the wrong donuts. I understand that an order that requires cooking/prep, say a sandwhich, would put you behind in receiving your order, but I had simply ordered donuts! A few other notes: - half the time my order is filled incorrectly - the munchkins are more expensive per donut when ordering them in larger amounts...instead of being discounted or just being the same price My 2 stars are from a positive note, that the food is good. read more

Being from Boston this is just not the quality Dunkin Donuts I'm used to. Everything like being out of food, broken equipment, and lousy service makes this DD a nightmare. Several times now the drive thru has taken me 20 minutes, and then the staff is still confused as to what I ordered when I finally get to the window. Don't expect to go to this DD and order like a New Englander...they won't understand you. My visit here has almost always ended with "sorry for the wait". There are much better places to get coffee and donuts in Boulder. read more

just really poor service overall. i ordered and it was repeated back to me correctly three times, but they handed me the completely wrong drink. they argued with me (i ordered oat milk and they were telling me that the black coffee they handed me did have oat milk ??? um no) so they handed me a new drink, but it didn't have anything else i ordered other than the oat milk. super annoying to get both drinks wrong. read more

this place is my go to in the morning. i don't order food.. just coffee. and must say for years the coffee was the same EVERY MORNING but over the past 4 months.. i never know what i'm going to get. this place is NOT consistent with the taste. i know they can do it as they did for years... and i don't have this problem with any other Dunkin i go to. i think maybe the cream/sugar dispenser needs replaced or "reprogrammed" or whatever they do to it ... i can't keep justifying buying 2.28 coffee every morning if its not what im expecting. read more

The Boulder location is great and they do a good job at getting my coffee just right. The new Longmont location is super slow and I must of waited 15 minutes for a regular med coffee. Pleeeeasse step up the pace Longmont...you'd never make it in the east coast going that slow!!!! read more

Ordered 4 donuts got 2, and they were the wrong ones all together. Ordered three coffees got one straw. No offer for a cup holder. I mean, this place takes the cake for the worst service, it's a donut you put in a bag and then hand it to a customer. And these people want $15. I'd strongly advise against bringing your money here. read more

This was my first time at this location and probably my last. The sugar in my coffee was all stuck to the bottom of the cup so it was like having just cream with the occasional gritty, super sugary sip. I ordered a ham and cheese bagel with NO egg and I watched the employee put egg on it. He luckily realized he made it wrong but then proceeded to take much longer to remake it. People behind me got their food first and it seemed as though he forgot about the bagel in the toaster because it was very dark, almost burned, and very hard. At least he didn't give me the wrong order and I didn't have to go ask for a new one, but still. It was borderline frigid inside, one of the employees was clutching her arms together for warmth in the kitchen area. I then went outside to sit because it was so cold and the only table in the shade had a pile of chicken wing bones and napkins on it. There was no trash can outside and it was early morning, no reason to have that still sitting on the table. I then decided to brace the cold eating area and just eat inside, surrounded by too many different styles and types of seating that just didn't seem to go together and Fourth of July decorations even though it is the 10th. I have had pretty mediocre visits to Dunkin' Donuts but none quite as bad as this one. read more

Dunkin' - You can see the sugar stuck to the bottom of the cup. Just disappointing. - Donuts Near Me - Boulder, Colorado

Terrible, the tables are always dirty & not to mention they NEVER have what you want available . Multiple times I've been here and they're "out" of donuts and "out" of coffee flavors. Very annoying! read more

Sat for 20 min in line. Not one car moved. Ridiculous...thought they had donuts and coffee made already?

The drive-thru is super convenient for a cup of coffee without getting out of your car. The staff is pleasant but undertrained. Their coffee is consistent with other Dunkin's but the food isn't great by any standard. Last time I bought a bagel it was barely toasted and sloppily constructed. Your best bet: stick to coffee in the drive-thru and go to Moe's (a block away) for food! read more

Dunkin' - Small coffee in Medium cup: better insulation than paper small cups - Donuts Near Me - Boulder, Colorado

I ordered a hot chai latte and it was cold. Not over ice, just cold like it had been sitting out for hours.

This place is the slowest coffee shop in boulder. I'm currently sitting in the drive thru and have been for 10 solid minutes. They didn't even offer a gift card or discount for the inconvenience. If "America runs on dunkin" then it's more of a turtle paced walk. read more

They have the worst tasting coffee, they don't even read back your order and half the time it's always wrong. Worst dunkin experience i've had read more

People here cut you in line at the drive thru, not only that but I got my order wrong twice. Other dunkin' doughnuts I've been to give a military discount but they didn't provide one at this location. You have to get here super early in the morning if you want to get what you want. They run out of supplies quick. read more

This is NOTHING like the ones I grew up with on the East Coast. I got ordered a ham and cheese on ciabatta and it literally had ONE SLICE OF HAM (see pictures). I paid how much for bread? Didnt go back for 3 months then decided to try them again. This time my sandwich was fine (got a new one) but I ordered the hash browns as a side and I got THREE. Seriously? Again, I paid how much for these? So incredibly disappointed as I recommended everyone I know to try Dunkins as I thought it was like the one I grew up with. Avoid this location for anything other then coffee or donuts (but they'll probably screw that up sometime too). read more

Good coffee but poor customer service at this location! Very bad attitudes, especially from Jamie, whom shouldn't be working in customer service. read more

What this Dunkin' Donuts calls "fresh" is laughable; as is their "service." The workers all seem like they hate their job and they engage in petty conversation instead of doing what they are getting paid to do. I would honestly rather drink dirty bong water and drive in nothing but a PT cruiser for an entire week, than return to this dump. read more

Clean establishment and very respectful and effective team members. However the manager was despicable on ignoring to customers and her employees. read more

Coming from New England I know my Dunkins pretty well, and this one was unfortunately sub par. I was pretty psyched to hear a Dunkins opened up in Boulder. The coffee had waaay to much cream even when I asked for half cream, which I had to explain to them what that was, it's okay they're not up on the lingo yet. Got the my iced coffee an it was essentially white so sent it back and said I wanted not much cream, they made another one...still essentially white but I took it and tasted like it looked, nothing. Donuts were okay, just not as good as they are back east. Service was a snails pace compared to what I'm used to but I guess that's alright. Place looked pretty nice from the inside, plenty of places to sit. They should send some ol' New England folks over to get them running an efficient Dunkins! read more

This is the worst Dunkin Donuts Iv ever visited. The staff is disrespectful the doughnuts are horrible and they never have the food you want. The petite Blonde who works here always throws sandwiches on the counter almost making them slide on the floor. She's always got a horrible attitude and she's always talking to her boyfriend instead of working I absolutely hate this place and recommend no one visit until it's shut down. I wish the old KFC and A&W was still here much better food much better service. I'm afraid she might spit in my food when she's having a bad day. read more

All is well at Dunkin' Donuts -- 2nd day open. Employees work well together as a team, and customer service is excellent. Because I do my best not to eat much sugar and fat, I did not try any donuts. i know....what can I possibly review? Well, I'm sitting here right now at the new Boulder Dunkin' Donuts, sipping my free medium iced coffee, which is excellent. I'm also using the wifi, which is flawless. Lots of electrical outlets and cozy little spots to sit and play on the computer. Yay! They are open until 11pm so it's a perfect late-ish spot for me to have a nice little snack and use the wifi. By the way there is a food menu here too. Egg sandwiches, tuna and chicken salad sandwiches, sandwiches on bagels, or bread, or croissants....all breads homemade here. So the tuna salad sandwich on a croissant was quite decent. it was around 3 bucks which is not too pricey. People are buying dozens and dozens of Dunkin' Donuts here, though....and looking very happy about this place being here. Apparently this was a good business idea--and I did always wonder why Dunkin' Donuts closed up over on Folsom where it used to be for years and years... So...welcome to Boulder, Dunkin' Donuts!! read more

I was pretty stoked (when moving back to Colorado from the east coast) to find out that Dunkin's had finally arrived in the Mile High City. I frequented Dunkin's almost every other day in Maryland for my standard cup of Iced Coffee and not ONCE did I have a problem. I don't know what's wrong with the management at this location, but no one has their $@&T together. Let me preface that I never spout profanities in my reviews as I try to be fair, but never have I seen so many people aggravated by the simple act of ordering coffee. The managers have no clue how to handle the registers, so of course, neither do the employees. Over the past week, I've had to deal with the following: 1. The girl running the drive through charged me $14.57 for one medium iced coffee. Took it off of my DD's account, couldn't figure out how to put the difference back, and gave me cash. When I finally counted the money, she had only given me $7 back. My medium ice coffee cost me $7.57 that day. 2. A friend and I had coupons for 2 free donuts (survey coupons), a medium drink (DD App), and a turbo espresso shot (DD App). The woman at the register needed manager approval for the survey coupons so she called a manager over. The manager was taking an order from drive through and trying to handle our transaction at the same time. She ended up ADDING things to our order (a turbo shot) and charging me for one of the free donuts. They tried to make it better by doing another transaction for one donut, but I still walked away paying more than I should have. 3. Stood at the counter for 8 minutes waiting for my iced coffee. Finally asked someone if it was on the way and the employees started arguing and yelling at each other about who was responsible for missing my order. 4. While waiting (longer than usual) for my coffee, a man became agitated because they had made his order wrong, then forgotten that he had asked them to redo his coffee. He'd been waiting for 12 minutes and finally asked for a refund. The lady at the register couldn't figure out how to do a refund to his account and he ended up storming out. This place has some serious work to do. You'll notice that they ALWAYS have a "hiring now" sign. Probably because they can't retain any employees. Avoid it if you value your time. read more

The staff here are a few cans short of a six pack. Got my order wrong (vanilla with sprinkles and a coffee light and sweet) Then I ordered a half a dozen doughnuts 3 chocolate with sprinkles and 3 vanilla when I got home and opened the box it was 3 chocolate and 2 strawberry and one vanilla. Sat down to drink my coffee at the place and the table was very dirty I had to get napkins to clean it off. I won't be returning to them. read more

I've been trying to give this place a chance bc I love the seasonal butter pecan ice lattes but every time I go, they are out of something or something is wrong. The drinks aren't consistent. Some are too sweet and others idk what they gave me. This place is always freezing inside, super slow, and when I came in this morning Tuesday before 9am, they were out of espresso beans and could only do decaf. This is your busiest time when people need caffeine and don't have time to go elsewhere before work and you give NO solutions!? That's not a good business whatsoever. I felt so defeated this morning. read more

Coffee in drive thru sucks. Woman doesn't know difference between latte and coffee. When I got my iced mocha swirl it was coffee with chocolate I complained she poured it into a new cup with a splash of milk. I said it still wasn't right she said it was and to have a nice day. So thanks for this disgusting 4 buck cup of gross. It's in the trash and I'm going to drive up to Thornton which is the only DD that makes a mocha swirl CORRECT! read more

They seems to hate their customers or everyone . I used to frequent there, I literally will park and go into Safeway Starbucks for the friendly service. The manager is always in a rough mood , and i think it trickles down to the employees never friendly or polite . I always tipped and tried to get some sort of smile but not even a thank you. There's a nice guy that works the window sometimes. He's cool Drinks are usually on point , unless you get a cold one , they're never mixed. Syrups and sugars just sit at the bottom . Clean store read more

I know the East Coasters like their Dunkin Donuts, but seriously, this is not a good donut. They are largely flavorless, they aren't cheap and the coffee isn't all that much either. It was FREEZING cold in there, on a 70 degree May morning - We sat outside because it was warmer. Most of the chairs outside were broken too. We won't be back. read more

Seriously disappointing! First, the donuts have shrunk over the past month or so it seems- they are about 1/2 the size. Second, the ones my husband and son brought home this morning were absolutely stale. Hard as a rock, nasty and disgusting. Not even worth a second thought, people! Go to Safeway where you can breeze in and out (YES you do have to park and walk!) and even grab a Starbuck's or Jamba Juice while you're at it. read more

Tacky service at the drive through...wrong order but the service was so bad that i just kept what they gave me. My food was squished in my bag. No stars!!! read more

Ever since Dunks came back to CO, this was the ONLY location that could make a decent cuppa joe for on the go. All that has changed since they've hired a bunch of teenie-boppin' babies that obviously hate their job. No attention is paid to detail. I had to send mine back twice and came home to realize it still was made incorrectly!! Go to a Boston Dunks and they have you in-and-out with your correct order every time. Here, no one knows what the heck they're doing. I mean, really kid, your job is to make C O F F E E. I agree with other reviewers when they say the quality is not east coast quality. I give one star because of terrible customer service and another star ONLY because I've had worse experiences at other Dunks locations in CO. read more

This and some other dunkin' donuts have just blown me and my friends minds, thank you for everything everytime, always taken care of love it at this one! read more

I haven't had dunkin for several years since it they don't have any in the bay area so I was excited when I saw this location. Got a boston crème and a coffee...so satisfied. read more

I actually had a good customer experience here with friendly and helpful staff. The donuts on the other hand were horrible. Two were still frozen in the middle (I guess they no longer have fresh items.) read more