This Dunkin' location is the BEST! The food is always delicious, and the staff goes above and beyond to make customers feel special. We came in for my daughter's birthday, and she got to pick a donut. He was absolutely hilarious -- he sang Happy Birthday, cracked jokes, and made her day so memorable. You can tell they truly care about their customers. We love coming here and will definitely keep coming back! read more

I took my daughter to Dunkin' Donuts for an early treat to celebrate her doing well in school on 09/09 2025. We began in the drive-thru line but, after five minutes with no movement, parked and went inside. Inside, there were at least four to five employees present, yet none greeted us or even acknowledged our presence. We stood for another five minutes without service, and when I asked another customer how long she had been waiting, she confirmed it had been at least five minutes without so much as a "hello." By then, a line had formed behind us, and the team members continued working on drive-thru orders without addressing anyone inside. I twice called out for assistance before a staff member finally responded, "Someone will be with you shortly," but no one apologized or showed any sense of urgency. Even when a young man eventually came to take orders after approximately 12 minutes there was still no greeting, smile, or apology. The overall atmosphere felt dismissive and indifferent, as if in-store customers were an inconvenience. This lack of basic hospitality no eye contact, no friendly acknowledgment, and no apology made for an unpleasant experience and caused my daughter and me to run late for school. It's disappointing to feel disregarded as a customer, especially when making the effort to come inside rather than use the drive-thru. I will not be returning to this location and will instead visit other Dunkin' stores or competitors. I hope this feedback helps improve staff training and customer service standards at this store. read more

Gross! Went through the drive through to get a breakfast sandwich, hashbrowns, & a coffee and was served a clearly burnt breakfast sandwich, exactly 5 tiny hashbrowns, and a watered down coffee. I went right back into the store where 1 person was sweeping the lobby while everyone else stood around. The kitchen area was dirty and unclean from what I saw. I showed the manager my sandwich and requested one that was more edible. They made me a new one, but still an inconvenience and expensive for nasty food. I'll skip this location from now on. read more

Dunkin' - Thanks for 5 mini hashbrowns for $5 - Coffee & Tea Near Me - Cumming, Georgia

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management here has gotten sloppy. Assuming the woman with the twin long braids is the manager on duty? One of the employees sees me waiting for my food and asks her about me. Thinking I have my music on cause I was wearing over the ear headphones she scoffs "oh he'll be iigh" Pardon? There were 4 people waiting in line with just 1 employee doing work. i'd rather go out of my way to a different location that come here again. read more

They basically scam you every way they can. A large is technically a small due to how much ice is put in. read more

Dunkin' - Ordered a large energy drink. 3 sips later I have a large cup of ice. Absolutely terrible - Coffee & Tea Near Me - Cumming, Georgia

The service was fast and efficient The staff was friendly and the store was organized and clean Food was spot on good!! N read more

Terrible donuts. Terrible employees. What a terribly run business. Zero acknowledgment coming through the door. No one to take an order... just a computer kiosk. Waited 7 minutes... staring at the back of heads waiting for them to pluck TWO donuts out of the case. And the donuts were just lame. Half of the icing/sprinkles was missing from my kids donut. About the only thing they got right was having the door unlocked and the lights turned on. 0/10 would not recommend. read more

Dunkin' - A horrible example of a strawberry sprinkle donut. - Coffee & Tea Near Me - Cumming, Georgia

Does this look like a JELLY donut??? We ordered 2 and neither one had any filling....just a giant space where it should've been. Of course since it was drive through and we were already miles down the road there's nothing we can do about it. read more

Dunkin' - Empty "Jelly" donut - Coffee & Tea Near Me - Cumming, Georgia

I like this Dunkin'! I've been to this location several times since it's the second closest Dunkin to my house, and it's very close to my son's gym. I usually stop by during my son's practice. I rarely go inside, even before Covid, but the handful of times I have in the past year have all been pleasant experiences. The space is clean with social distancing markers. The staff is friendly and helpful, and they all wear masks and gloves. I can't speak for the early morning drive-thru lines since I never go early. However, in my experience, the lines move fairly quickly. I've never had to wait long. My order is always correct, usually just an iced almond milk latte and the occasional maple donut! read more

Dunkin' - Coffee & Tea Near Me - Cumming, Georgia

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Wow! If bad service was an Olympic event this location would get a gold medal. Service been on and off between Ok and not good, so I don't expect much from this location, but tonight - wow! We come in and are ignored, no greeting or even acknowledgment of our presence, but drive through is getting service. So we asked if we have to go through drive through and the girl behind the counter says "No" and doesn't stop to take our order. Finally someone stops and with great apparent sacrifice takes the order and prepares not a decaf latte, but pours from the decaf pot. When the error was pointed out and our dissatisfaction was stated, they laughed. LAUGHED. As a customer to be treated with such disrespect, no thank you. The best thing I can say is the dog got a ride in the car. And to the owners of this location, shameful, just shameful. read more

Located on Canton Hwy just before you get to the Kelly Mill Rd intersection, this new Dunkin' Donuts coffee shop is definitely one of a kind! The exterior of the building has a whole new look compared to every other Dunkin location in this area. There is now a drive thru line AS WELL AS a mobile order drive thru line for those that placed an order through the app and just need to pick up and go! You no longer have to wait in the long drive thru line if you've already placed your order ahead of time. What really sets this location apart from every other Dunkin location in this area, however, is that it has nitro brewed coffee on tap which you can see from the moment you walk in! To be honest, the parking lot is a bit cramped, but it's not a deal breaker at all. The flow of traffic is counter clockwise even if you are not going through the drive thru. This is to keep traffic running smoothly around the shop. I am excited to have this new location in our city, especially where it is located! read more

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coffee + bacon egg and cheese sandwich + hash brown = $6 deal meal I said I don't eat bacon. They said I can't give this menu without bacon. It's not professional at all. I was very surprised. read more

I was told this location wasn't good but went anyway because I was close. Arrived and was told the latte machine was down at 11am. I said ok thanks and proceeded to leave. By the time I got around to the window it was magically back up. Ordered two drinks and 4 donuts. Received donuts all together in bottom of bag no tissue paper. They tasted like they were from the day before. read more

Dunkin' - Donuts - Coffee & Tea Near Me - Cumming, Georgia

The lady working this drive thru this morning at around 11am was SO rude. Didn't even give me a second when I asked, and she kept pushing me to finish my order. My order was literally under 5 minutes. So rude. Not coming back. read more

I am a fan of Dunkin! I am in their rewards program and have really enjoyed stopping at Dunkin on my way to work occasionally. I was excited to see a new location in Cumming! Nice modern store, good vibe ! Heres the problem - no quality control! I only use drive thru at this location. I have visited this location 3-4 times and continue to have problems with my orders. Previous problem - when ordering a toasted bagel with cream cheese, they barely put any cream cheese on the bagel. Like its hard to find!! The second time i ordered it, i mentioned to the staffer about my previous problem. She said no problem - so when i looked at that bagel this time, there was a little bit more cream cheese - but nothing like i receive at other Dunkin locations. Very stingy on the cream cheese here! Today was again bad. I thought - lets try something different. I ordered a bacon, egg and cheese croissant. As you can see by the picture i attached - arrived completely burned!!! I opened my bag after leaving drive thru and went right back through to inform them of this unacceptable burned sandwich. I asked - how did this sandwich make it through quality check? The manager (??) apologized, i mentioned that i have had had several problems at this location. He said he would work on it. When i am paying $7.40 for a breakfast sandwich and a small sweet tea i want it to be good, not burned! Totally bummed about this store! Not up to the quality of other Dunkin locations. Staff needs training please. read more

Dunkin' - Burned! - Coffee & Tea Near Me - Cumming, Georgia

These donuts were awful. The drive thru worker rushed us through our order and then gave us donuts that didn't even taste good and looked terrible. Do better Dunkin! read more

Dunkin' - Coffee & Tea Near Me - Cumming, Georgia

As others have said this place is a hit or miss. I got a latte that was supposed to be iced and I responded and said it was supposed to be iced. They looked annoyed and the one lady I assume just poured it over ice. There are espresso grounds in it unfortunately and last time they I didn't get the correct bagel. They really need to understand that without customers they have no business. Please make sure your order is correct before driving off and get a receipt just in case they say otherwise. read more

Dunkin' - All the espresso grounds - Coffee & Tea Near Me - Cumming, Georgia

Someone decided they were going to be too lazy to toast a new bagel. They decided they wanted to give their customer a completely burnt everything bagel top. Why they would think it was acceptable is beyond me.. but to that employee, do better! read more

Dunkin' - Burnt everything bagel. - Coffee & Tea Near Me - Cumming, Georgia

Completely disgusted. I got the ham and cheese melt sandwich. I took a bite and noticed a red BLOOD STAIN on the bread. I tried to call this location and no one answered. Thankfully doordash was able to refund me. I have no cuts or bleeding in my mouth. I double and triple checked so it did not come from me. Absolutely unacceptable and gross. Also the box was sealed so it was not touched by the driver. Do not eat here. Go to the location on Buford Hwy. management is extremely kind and service is great. read more

Dunkin' - SEALED box so the door dash driver did not touch it. - Coffee & Tea Near Me - Cumming, Georgia

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Stopped here about a week ago- the line was long and I really really wanted one of their flavored lattes. After a long line and a customer in front of me changing her mind about four times and lots of "ummmmm" and "hmmmmmm" I got to the front of the line and unfortunately, they were out of the flavor I wanted and offered me a flavor iced coffee instead. It wasn't what I wanted but it was alright. The nice cashier gave me a donut of my choice for free to make up for the latte mistake. Very good customer service- would recommend stopping here, but wish that the delivery trucks would give them more supplies. read more

If you come to this location, be prepared to be ignored while in line. I waited to order coffee for 5 mins and the employees saw that I was there, but didn't say a word to me. Finally someone told me I had to use the order machine to order my coffee. It would have been nice to have been told that earlier instead of wasting my time waiting. And to top it off they got my order wrong. I'm very angry and will not return. read more

This was the worst service i have ever received. I thought they were closed at 1 pm because no one was answering the drive through. So i pulled up to the window and she gave me a horriable attitude and said she was frusterated because it was only her and i saw 4 other workers. Then I had to tell her 5 times what my order was and I was ordering really slow. Then she only filled up my coffee half way, didn't give me a receipt and only gave me 1 food item I ordered. Then blamed me me not having a receipt. Told me to pull up to the second window and have been in line for a total of 20 minutes. This has to be a joke. read more

I love Dunkin' Donuts coffee I typically go out of my way when I feel like a cup of coffee or an iced coffee and visit a Dunkin. I normally receive good service at all the locations that I visit but this particular location continues to disappoint. Fast and efficient through the drive-through but don't dare walk inside. There's never a greeting Eye contact or anything that would acknowledge a customer is standing in front of the register waiting to give them money for a cup of coffee. It has nothing to do with the youth of the individuals that are working there, It's a simple expectation of how to treat customers when face-to-face. read more

Ordered online. Order was 1 donut, 2 sandwiches, hash browns, coffee. Cons: They forgot my donut altogether, didn't toast one of the sandwiches, bacon was tiny and undercooked. Overall food quality was lacking. Pros: Coffee was warm read more

All kinds of no for this location. I've tried getting a latte or iced coffee here several times and. It sure why I keep trying. Always made poorly and bad service. It seems no one here knows what they are doing ‍ read more

The server at the window was very unfriendly! She didn't say one word to me, no hello or thank you. I ordered munchkins and they weren't good. read more

Every time I go through the drive thru, my order get completely messed up and the coffee is always inconsistent! Sticking to Starbucks

Just keep driving past this location. There will be another Dunkin close enough. You're welcome.

Unfortunately my wife and I had a bad experience just now that prompts this review. We ordered a medium and large latte from the drive through. They were both only 3/4 filled and extremely bitter. My recommendation is to pass on this location and grab some gas station coffee (seriously). Fortunately, we live close to this location so we just tossed the lattes and tapped our Nespresso for some decent espresso. It's a shame that this location does not know how to make a passable latte. read more

There seems to be a theme here at this Dunkin when looking through the bad reviews (of which there are many). Mine is pretty similar to them. There has not been one time I have gone here and gotten good quality food. It ALWAYS tastes frozen and gross. It's crazy how many times they can do this and do not care to fix it. Don't go to this one it will not be a good experience. read more

TAKES FOREVER!! I was in line for 45 minutes waiting for my online order. This wasn't just a one time incident its all the time.

Been here 10 times now..Everytime the donuts taste like theyre 2 days old..this am it was very stale and stiff.. not coming back anymore. they need to learn either how to make donuts and or stop selling old stale donuts..the one on bethelview is the best.. donuts are always fresh and soft. read more

My very most favorite donut is Dunkin's French Cruller. Thursday I picked up a half dozen from the Dunkin' on canton Hwy in Cumming. They were awful. The dough was heavy with a totally different texture and flavor. Then, the roof of my mouth felt like it was coated with crisco. Yuck!! To find out if it was just this location I bought 2 at the Dunkin' west of Cumming on Buford Hwy. Totally different! Light and airy with excellent flavor. I'll never go to the one on Canton Hwy. just down from my house. read more

This location sells Iced Tea with minimal tea, ultimately Iced Water for the price of $2.77. NOT WORTH IT!!!

This Dunkin' Donuts is much more welcoming than the others because of its new modernized look. Went last night and the tall guy with the glasses assisted me and made me the best holiday eggnog latte I've ever had. He provided great customer service throughout. I will definitely return to this location soon. read more

I recently moved here from IL and have come to this Dunkin location almost every day since the morning it opened. I generally use the drive through and was SO glad when I saw the sign go up because it was much more convenient for me. Keeping in mind this is a fast food establishment I try to always compare it to other fast food places and not restaurant service or food. Everyone I've dealt with is friendly with the exception of once in awhile a new employee; who is not rude but often trying to remember everything they should to get my order right. I occasionally get donuts, sausage egg & cheese wraps and other coffee's to go with my daily latte. I've always found their products to be fresh but I do visit most often before noon. Once in a great while there's an error but I find there is willingness of the staff & management to make it right. They also have done special orders for me which I appreciate for speed. And yes, I'm definitely a DD rewards customer. read more

I live right next to the Dunkin and sadly every time I go to the store One they never make sugared donuts, the only dunkin around here that doesn't. Not to mention their employees attitudes are crap. They just got pissed off because I knew more about their store and policy then they did then the didn't even give me the drink o paid for. The young girl was so pissed off because I told her that the owner usually take what kind of donuts they want to make she Walked away from the window and proceeded to talk crap about me to her other colleagues without even paying attention that the window is still open and I can hear her. I did not get a receipt. And sadly this isn't the first time I've been dissatisfied with this location I went here many a times and is always such a negative experience. I really want to hear from honest and I might even take this to corporate seeing as the franchise owners obviously do not care about their location read more