Only giving two stars because most of the employees are nice and I feel badly for them. But, in all seriousness... this is one of the worst Dunkin's around. Consistently slow service. Like REALLY slow to the point where I thought if I went inside vs using the drive thru that it would be faster, but the wait was even longer as they were prioritizing the drive thru. They also make a habit messing up your order-- so always double check it once they hand it over. read more

The worst run Dunkin I've ever experienced. Order ahead - slow - like half an hour slow. Drive thru SLOW. Driving off now because I've been at drive thru for 5 minutes and no one's taken order. Should be closed down. read more

Stopped in on a cold winter night just after 6:45 pm and the staff had locked up early and were cleaning (open until 7pm?). This is not first time the staff closed up early without any reason. Service is poor. read more

I'd give it negative stars if I could. Waited at the drive-thru for 10 minutes with no one in front of me. I had done a mobile order, so I pulled around to the window. Finally getting acknowledge with the drive thru is closed, I said I have a mobile order, which I had placed 20 minutes ago. She said they were really busy and short staffed and they will work on my order. I said you should put a sign out somewhere for people to know you are not doing drive-thru. She said she was waiting to hear from her manager to do that. Well.... until you get word, you need to do your job. Or at least state it when people pull up, don't let them just sit there waiting... Terrible service. The next day I waited in line for 30 minutes and decided to ask all the cars behind me to back up so I could get out, I had to get my kids to soccer games. Left without picking up my mobile order. Complained to the company, hopefully I can get a refund. read more

I showed up there last weekend to order food and coffee. The young guy told me that it will be a 30 minute wait for food. So I then tried to order only a hot latte and no food. He said that will take a long time too and said I should just get a regular coffee. I said I did not want a regular coffee, I want a latte. He again said no that will take too long. I walked out with nothing and so frustrated. Horrible customer service and he showed no F's given. read more

I waited for 60 mins in line for a Mobil order nobody answering the drive through nobody moving in line everyone extremely pissed. my coffee was awful when I did get it because it was iced and it was all melted my daughters donut was face down frosting stuck to the bag. I've never been to a more unorganized place in my life. If they can handle Mobil orders, drive through and walk ins then they need to turn off Mobil ordering and focus on the customers. you can tell they all are unhappy rude and in slow mo without a care in the world. The smell of burnt toaster when they do open there window and then we get asked what are we here for :/ um Dunkin Mobil order read more

the short old lady with the grey hair and pony tail thinks she is the main character and yells at you for things you didn't do. Ex. We went through the drive thru said "hello" she replied with "I will be with you in one minute" we replied with "okay". While we were waiting we were talking to each other and she crashed out on us saying we weren't waiting. After all of that she came out and yelled at us for being on bikes. We were just trying to get some donuts and we ended up getting kicked out. Overall very bad experience. read more

service was very slow, went through drive up only needed a hot coffee. I was left at the pick up window for 5 minutes before being acknowledged. When I was handed the coffee, I did not say thank you as I felt it was poor service and as I was leaving I overheard the gentlemen's snide your welcome. I will not be going back to this location as there are others nearby that are more pleasant and better service. read more

angel, the young man and the young woman that are on in the morning is the worst combination you'll get. they always fuck up drinks, leaving me to turn around every time the last three times and once i didn't have time to all because they "forgot" to put flavoring in my drinks. the attitude in which i am met with when i, calmly initially, mention they didn't put flavor in it, it's met with side eyes and whispering. i'm sorry but if you don't like your job, quit. i've worked for dunkin and the sheer amount of guilt i feel for asking you to fix your mistake is immeasurable and it should not be like that. if you're in a rush, don't stop at this dunkin. i ordered at 725 and didn't leave until 753 because they were doing basically every other drink but mine and another woman's. i mentioned it three times that i've been waiting a bit while i see my cup just sitting there and it's met with "ok sorry" and nothing done. just don't go here read more

I've never been treated so poorly as I was by someone named Kim. she treated me like I was worth less than the dirt on the bottom of her shoe all because they'd forgotten part of my order for a third time. read more

The donuts have shrunk! Selection have been cut in half. Service was good. place is always very clean.

Friendly staff and good service. The only thing about this location is how to access the driver thru it is not well marked. I ordered a coffee and donut and didn't get a napkin so you might want to ask for one. read more

I used the app to order, which was inconsistent. I chose the contactless pick up rather than drive though. The app said to proceed to the pick up area. The front door confirmed contactless pick up. The door was locked so I waited in my car for 20 min. The line for the dive though was insane but I joined so i could check on My order. I also tried to call twice and no one picked up. At the drive though I explained the situation and they said t us been ready 10-15 min. Ago. They offered no apologies. When I picked it up I asked if it was still hot. The coffee felt hot. They assured me it was . There were a bunch of cars behind me so I didn't want to hold things up to check. Got home and the food was barely warm. Very disappointed. read more

An employee at this location dropped my food on the floor, they knew that I saw them and they tried serving it to me. I have contacted their corporate office but they did not seem to care. read more

We went into Dunkin yesterday and we asked for a frozen chocolate, they said that their machine wasn't working. So we didn't get our drink but we went back the next day and the staff said that it was never not working. read more

I've been enjoying the breakfast sandwiches and coffees from this location for quite a while but I never seem to get REALLY good service. Mostly it's just quick 'here you go' and I'm left holding a bag or a coffee. I understand through the drive up window, that's pretty much what you want. A smile and a "Thanks for having breakfast with us!" or something like that would be frosting on the cake. Today was a different story, however. I went in after placing my order online and was waiting for my coffee to be made. The new person at the window was doing her best to get her orders straight and get them out the window. The 'experienced' rep was there yelling at her and telling her that she 'NEEDS TO GET YOUR ORDERS STRAIGHT! YOU'RE LOGGED IN AS ME AND SO THIS IS ON ME!" Needless to say, in my opinion, if your trainee is logged in as herself or as you, IT'S STILL ON YOU!. You humiliated her in front of customers, you shamed her into thinking she's the reason your 5 customers couldn't get their coffee and donuts in less than 3 minutes. Sadly, your training skills are lacking, your manual or handbook that should teach you how to train others was nowhere in sight, and the poor trainee looks like she doesn't want to come back and work there any longer. That doesn't bode well when good help is HARD to find right now. If Dunkin' Donuts doesn't monitor their staff better, there's really no reason to patronize this business anymore. My money will be spent where the service, atmosphere, and respect for others is evident. read more