I would give negative reviews if i could. They are the closest location to my house and i dont even know why I've gone back more than once but they are absolutely awful. they get every order compeltely wrong, forget parts of the order and today i sat in the drive thru stuck and unable to get out for over 30 minutes. this location should shut down if its not going to improve read more

lady gave wrong amount of munchkins as well as not the ones we asked for. she also didn't give me the right change for my tropicana :( when bro asked for coffee she didn't know what she was talking about. not going here again. she didn't give us the option for receipts so it is a good thing we paid with cash because we couldn't see how much we paid. read more

The food was good but the overall place was bad. The person at the counter seemed confused and barely spoke to me. She seemed to be confused about what I ordered and left me feeling confused. There was no smile or greeting what so ever. It also took 5 minutes for her to even see me and take my order which wouldn't have been bad if she had just acknowledged me and told me she would be right with me. Overall not a place I would want to visit again. read more

8:05 pm Dec. 23, 2019 (store closes at 9). "Hi, i would like 2 large decaf coffees". DD- Sorry, we don't have any decaf made, and were not making another pot. Really? Can't get a cup of coffee at Dunkin? Sad. read more

i hate this dunkin i asked for a iced carmel coffie with just cream im no suger and the persib only put cream in and im so pissed read more

Dunkin' - I FUCKING HATE THIS DUNKIN I ASKED FOR A ICED CARMEL COFFIE WITH JUST CREAM IM NO SUGER AND THE PERSIB ONLY PUT CREAM IN AND IM SO PISSED - Donuts Near Me - Essex Junction, Vermont

There is this one particular lady that gives out awful customer service. First Of all, when I give her my coffee order, she walks away in the middle of me saying my order. She then forgets half of the order because she walks off. So I am talking to the donuts. Because she walks off, she forgets how much sweetness to put in there. I want 1 pump, when she puts somewhere around 4 pumps. Second of all, I have ordered hashbrowns with my order, and I don't get the hash browns. Then it takes 20 minutes for the hash browns to get prepared. To the Dunkin' lady, I hope you know who you are, please stop walking away in the middle of me saying my order. read more

waited 20 minutes in line when I finally got to the window I paid and they gave me my drink. the drink was completely made wrong. then 5 more minutes waiting on my sandwich and the girl came to the window and said she didn't have the stuff to make it?? why didn't I know that 25 minutes ago when I was ordering?? I asked for a refund my total was 14.02 and she gave me 12$ and some change back?? Don't go to this Dunkin. read more

Every time I have gone to this particular Dunkin' my order has been wrong. Literally every single time. Today I went and ordered a medium cold brew with 3 liquid sugar, 5 caramel swirl, and two cream. I get my coffee only to see it's a large cold brew, which I did not want because they are out of medium cups. That's fine, I can get over that. But they also did not give me my receipt. I wanted my receipt. They did not even offer to reprint my receipt as well. So when I went inside to tell them my order was wrong i waited for ten minutes before someone finally came to the counter. As she was starting to help me I accidentally spilled the drink so that's on me. I got a new drink that was correctly made but the cup was not marked. So to the people who work at this dunkin, learn how to mark a cup and maybe try asking if someone would like their receipt. I will no longer be going to this location anymore. read more

I just noticed how DD has a vegetarian breakfast sausage on the menu, I think that's great with my darling wife of 25 years being a vegetarian I ordered one up. Unfortunately I drove away and never got my breakfast sandwich, stopped back in after going to the dog park and was promptly given a fresh made sandwich a cup of coffee on the house and some fun banter and conversation while I waited. It's great to have a neighborhood coffee shop, who cares if it's a chain or a small mom and pop! The staff and customers are all local and that is what makes it special. Thank you guys, and a happy new year to you all. read more

Avoid this place at all costs. Horrible service guaranteed 8 of 10 times. Management is not much to correct issues aside from acknowledging big problems within this store. I posted a review on Vermont Donuts Facebook page which was removed within a few days. I had gone back to update review based on a phone call I had with "Theresa" who is part of management and give a little praise to her. However due to the review being deleted by her most likely I will leave one here. Again horrible service, young mouthy kids work here. Have paid for items numerous times through to go and not gotten them. I'd give zero stars if I could. read more

I am a EVERYDAY sometimes 2-3x a day customer and every time someone messes up my iced coffee. Either I pay for turbo shot and don't receive it or they don't add enough cream or sugar like I've asked. When I do tell them that it's wrong the teens are very rude!! You repeat the order back to me and it's right but I get to the window and it's wrong? Come on! Most of them just stand there chatting with each other and don't really focus on the customers. Besides getting my orders wrong... I always wait an extremely long time! It's ridiculous. I can't count how many times I was late for work because of them. read more

The only time my order is ever right at this location is if I use the app to pre-order. Every once in a while I think to myself, oh, it'll be fine...wrong. The complete wrong sandwich is made, they forget items, they add sugar to my coffee when I didn't ask for it, or give me regular instead of decaf! They also apparently have something against napkins, because I can't remember the last time they included one. read more

So you wanted to call the cops because I asked if it always took so long? Twenty minutes is a bit excessive, (whoops better not use big words) for a cup of coffee. When asked to speak to a manager the person said it was the manager. With that skill set you'd be better off working with inanimate (sorry another big word) objects. Looking forward to contacting the owners of this particular franchise. I also wonder how corporate at DD would feel if they knew that their company was being represented by such a rude, disrespectful "manager"? Guess I will give them a call also... read more

The older short lady is always rude! She litterly tossed my order on the counter rolled her eyes and walked away. She is like that every time I see her. Not to mention it's always kid working and constantly get my order wrong! Management the kids I can tolerate but the mean rude lady, do something about her! Jeez! read more

I was just at the drive-thru at the Dunkin Donuts on Pearl St in Essex Jct VT. I placed my coffee order and waited for the car ahead of me to get their order. I observed the employee hand them their order with her mask entirely around her neck, not covering her face at all. I could also see two other employees with their masks barely over their mouths. Per the Governor's orders ALL employees are REQUIRED to WEAR face masks and cover their mouth and nose. Wearing a mask around the neck, or only the mouth, does not protect anyone, or the food being served from droplets these employees have transmitted. I did not take my order and am completely outraged by the lack of compliance with the Governor's orders at this Dunkin Donuts location. read more

Just had the most pleasant service I've ever experienced at a Dunkin Donuts. From the person who took my order to the one that gave me my food, everyone was smiling, happy, and asking me about my day. As a bonus my order was perfect and ready quickly. I left there with a big smile and passing on good karma- thank you all for making this a great day :-) read more

It was ok. Coffees good but I ordered a wake up wrap with sausage and it was made really fast and the cheese was everywhere. And super messy. I will never go back. People aren't friendly. Bitchy girls there read more

Dunkin' - Come on now! - Donuts Near Me - Essex Junction, Vermont

Had a craving for one donut. Unfortunately got in the Drive-Thru here at the Dunkin Donuts and have been trapped for about 20 minutes good thing they invented drive thru to make things go so much quicker. Mrs. Weinerz's Donuts beat Dunkin any day last time I'll be here. Finally got the donut. Dry. Stale. Gross. read more

Really slow poor service. Waited over 20 minutes in the drive thru. When I finally got the cashier's attention to ask what was taking so long she literally just said "they're making it". Very very terrible. Avoid and make the trip up to the dunks by the Essex outlets. read more

It's was great but the cashier was wearing the shortest shorts. Not very professional if you ask me. Every other person wearing shorts were to their knees but hers were showing off the bottom of her behind. Extreay unprofessional. read more

I usually get what I come for here (donuts, coffee...it's not that complicated). But this location could use a facelift and maybe a space-lift. It's really tiny and there is no drivethru. The lack of a drivethru makes for a very busy tiny parking lot out front. They seem to get enough traffic in customers to warrant an expansion here. The service is good and they seem fast enough for the morning crowd. Don't expect a huge selection outside of donuts. I like an occasional bran muffin but haven't seen one available here in a few months. read more

I stopped by the drive through for a "hot" decaf coffee. It was lukewarm at best so I microwaved it when I got back. This has happened to me more than once at this location. To add insult to injury I was spitting out coffee grounds when I got near the bottom of the cup. $2.69 for that? Forget it, I'm done with this place. I'll stick with my Keurig machine. read more

Its not the girls working the counters fault. I go in there everyday to the Pearl st Essex store in Vermont, over 10 years now. I went in Sunday evening Feb 10 at 5pm and I got my usual lg coffee with espresso shot which should be $3.68. My card was charged 19.98. I went in and the girls who took my order had no idea what to do. They call some manager she says take my name and number and someone will call. This never works cause nobody ever gets back to you. I call to check on status of my overcharge and as I suspected nobody had a clue I even made a complaint. The old get the customer out your face take a number hope they go away trick. That wont work cause everyday I go in there ill be reminded I was charged roughly the equivalent of 5 coffees for 1 coffee. Ill be contacting corporate. Word of advice dont leave name and number cause either your note will be ignored or tossed out and nobody will call you regardless. Rob Staudt Colchester vt read more

I am not giving this one star for lack of cleanliness, but for lack of comprehension. I live down the road, this dunkin donuts is on my way to work, I have stopped in here quit a few times, (only after it has been long enough to forget about the last time). Never have I ever gotten what I have ordered. Even when I have gone inside to order. They always either forget something (hash browns) or give me the wrong sandwich or drink. Unfortunately I now have to be that person in the drive thru that does not leave until I have checked my order thoroughly and then has to knock on the window for them to correct it. It is obvious the lack of management here. I don't think I will be going back. If I ever think of it I will just read my yelp review to remind me why I shouldn't. read more

Ordered an onion bagel with cream cheese...got a plain bagel with plain cream cheese. Come on ladies, this isn't rocket science, pay attention. Your job is practically automated. Nice bright posters on the walls to remind you how everything is made. All you have to do is follow directions. It's your job...not a place to gossip and stand around for a few hours. Get it right, you're reflecting badly on a brand that has worked hard to be at the top of their game...try getting there too. read more

I LOVE THIS LOCATION! They are a clean, fun and friendly crew of employees. They go out of their way to assist you and I just wish they had a different entrance and parking lot. The entrance and parking are too close to the road. I LOVE the vanilla creme donuts as when you bite into one...there is kreme inside and not just a quick decoration on the outside. Rick is so friendly and kind. I wish they all operated like this. M.E. read more

My husband just came home from here he said when he walked in there was a fire in the ass tray with employees just standing there then he went In to order where the girl took half his order then walked away manager finished taking his order the sandwich I ordered had no cheese on it and it was so dry and gross my husband took a sip of his coffee that said on the cup that it was supposed to have splenda in it well it doesn't all in all a sorry of excuse of a dd read more

Stood in line at the counter for three minutes with employees running back and forth. I finally left without being waited on or even acknowledged. It was like the people in line didn't even exist. read more

HORRIBLE service. Attendant was rude and proceeded we couldn't order egg sandwich as they "don't serve them here at night" . Never get my business again read more

Friday and Saturday nights service is not good. When at thé speaker to order thé greeting is what can i get you . Hé sounds like doesnt want to do his job. When get to window see him making Ice coffees . Thé appearance of him is not good like hé just woke up. Hé didnt make Ice coffees like how was asked. When to pay not offer or give receipt . read more