Your cashiers don't listen to orders, the coffee is horrible. Your iced coffee doesn't come with creamer if you order the meal deal? That doesn't make no sense. Lots of room for improvement however I am never coming back and will encourage others to go elsewhere as well. Sad.... read more

I love me some Dunkin Donuts! It's a one stop shop - sweet donuts, savory breakfast foods, and strong coffee. So much more affordable than Starbucks, and I love the variety of their menu items. I don't prefer their sweet drinks, but I always just get plain coffee anyway. This location has a drive thru, and the line is always quite popular! Walk in is pretty quick and we are always greeted with a smile. I love the classic chocolate sprinkle donuts, and my husband always gets the old fashion cake donuts. I also really love their hash browns! read more

Dunkin' - Donuts Near Me - Kapolei, Hawaii

Service at this location is sorely lacking and I'm apt to think it's because of all the young employees working here. Attention to your presence is just not there and the experience I have at this location is always like this. It's like night and day from the difference in service at the Pearlridge location. read more

Just had my first experience at a DD. I'm so late to the party but anyhow. I'm happy to say I'll definitely be back! I didn't know they offered breakfast sandwiches which is customizable in terms of your choice of bread. English muffin, bagel, wrap or a croissant. I enjoy variety and customization! My ham egg and cheese English muffin sandwich was fresh and hot. The prices are very competitive with your typical fast food breakfast spots too. I enjoy being able to get my sweet tooth on by adding their donuts as well. I had me 2 glazed munchkins, light eater I know. Those munchkins were really tasty as well! The store was very clean and the workers were very professional as well. I'll be coming back for often! read more

Dunkin' - Donuts Near Me - Kapolei, Hawaii

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So today is the first Free Donut Wednesday!! Buy one drink get a free original donut for rewards members. I downloaded the app and placed my order on it and went thru the drive thru which was so convenient and easy. You just go up to the speaker and say you have an online order and give them your order number. What I didn't like is that the options are limited thru the app. Not all their items will be on it like I was looking for milk but it's not on the bottled or cold drinks so maybe if you go in and order instead. I gave the guy my order number and he read back the order and told me to pull up. By the time I did, he handed me a little to go box and my coffee, didn't say a word, no thank you, no hello, ok maybe he's not in the mood who knows. I get home, that's a lie, mid way I opened my box and felt like Fluffy wanting to start eating them already. To my surprise, I had two chocolate sprinkle donuts which is NOT what I ordered but funny thing, it's actually what I WANTED but wasn't an option on the app. Another reason why I didn't like the app as much. Since it's what I really wanted, I'm not gonna complain but had i really wanted what I ordered I would have been obviously disappointed but if they were out of what I wanted I would have expected someone to say something or could have just been divine intervention, who knows. As far as flavor, it's exactly what I like. Ordered a large coffee, nothing special but wish it would have been hotter. I was just happy the drive thru was so empty, only one car ahead of me. read more

Dunkin' - 2 chocolate sprinkle donuts. Originally ordered a chocolate donut and strawberry sprinkle donut but I prefer the 2 they gave me - Donuts Near Me - Kapolei, Hawaii

I'm glad Dunkin' Donuts came back to Kapolei and has a drive-thru this time, plus it's even closer to home. I come here usually in the morning to get their Oatmilk Iced Chai Latte. My friend turned me on to this drink. The first time I tried to get it, they said they ran out of oatmilk. So I settled for regular milk and the chai taste was really strong. I tried again on another day and the oatmilk really does mellow out the chai taste making it my new favorite drink. Oatmilk must be a popular choice for drinks because every so often they'll tell me they are out again. I've tried their breakfast sandwiches and I am not a fan. There's this weird taste with either their eggs or breakfast meats that makes me think it's sitting in a rubber lined warmer or something; it has this chemical taste to it. Of course their donuts are always delicious. I like anything with chocolate on it. So minus one star for their weird tasting breakfast sandwiches as well as their long lines in the morning at the drive-thru. If you see the line past Down to Earth next door, just park and go to the counter to get your order. You'll get out faster most of the time than sitting in the drive thru because there's rarely a line inside, at least whenever I go. read more

Dunkin' - Breakfast Wrap - Donuts Near Me - Kapolei, Hawaii

Seriously horrible here: I mean don't bring a franchise to Hawaii if you aren't equipped to handle business. Most unprofessional environment. The store is never open, you have to do mobile order or sit in a huge slow moving drive thru line. I asked last time here about dining room and ability to go in, if that would change any time soon, girl at drive through was annoyed and said we're short staffed....thats it! Fast fwd more than a month, the little one wants donuts again, and, same thing. So, this time I do the mobile order, from the car sitting in the parking lot. I wait about 15 minutes, then go in to pick up my order. Everyone is standing there, asking people if they come in if they did mobile order, as you say yes, they ask for the information on your mobile order; THEN they proceed to fill the order. How inefficient is that? What is the purpose of doing the mobile order? The whole experience here is just a disappointment, I realize it is just grabbing donuts, but It really shouldn't be that difficult. Maybe if the Service was good and people were nice and pleasant, perhaps it wouldn't be that big of a deal and everyone can be more understanding. But they are far from friendly. Honestly, if the little one didn't beg for Dunkin' Donuts. I probably would never go here again. Hopefully something changes and at least the service improves. Every time they bring these chains to Hawaii, I hope that they last; But it's difficult when the customer service is lacking. read more

Great customer service. We had coupon to redeem, $2 off on your next purchase. The line in the drive through was really long so we decided to just walk in. It took leas than 5 minutes to order and pay. We ordered coconut donut, sprinkle glazed donut, blueberry & chocolate munchkin donuts. All of it were really good. Carvings satisfied. Definitely we'll be coming back for more. read more

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Drive thru option is awesome and the Boston cream is my Favrit. The cool drinks are great with pretty good prices

Visited the Kapolei Commons location on Jan 20, 2023 in the morning around 6:30am I went through drive thru and when it was my turn. I asked the women taking my order what is the default milk that is used for the hot coffee. The response I got was I don't know. Then I was asking about the donuts so I ordered 1/2 dozen and I asked her do you have other flavors/type of donuts that is not on the menu. Her response was I don't know whats on the menu outside. 1) If she did not know the default milk used with the hot coffee. She should of inquired with an employee working. 2) she could of walked to the donuts and rattled off what they had. She has the ear phones for drive thru on. I drove up to pick up my order and no one came to the window and I just watched the employees work. Finally the women came to the window to collect my money with no good morning no greeting. I got my coffee w/ skim and 1/2 dozen donuts and again no thank you or have a nice day. I called the store and I spoke to the manager his name was Roger. I told him my experience and all he could say was sorry and yes she is young and you know young people. He was just making excuses. I told him it does now matter how old you are it's the training that the employees get. Then he started saying he does not understand corporate they put items on the menu that Hawaii does not have and rattling more excuses. I contacted the main corporate office in Massachusetts to file a complaint. read more

I decided to try the Avocado bacon treat. I was a little disappointed that all I got fir $4.00 was 1 slice of toast with a smear of avocado sprinkled with some bacon pieces and a seasoning with sesame seeds- which I'm allergic to. Maybe they should ask if you want the seasonings sprinkles? I also got a Glazed blueberry doughnut which I almost returned because there was no glaze on it. Until I bit into it- I realized the glaze was all melted and was not visible . Truly disappointed read more

I was expecting sooo much more. My boyfriend was so exciting to take our daughter there. We thought there would be tons of different donuts to choose from. There were only maybe 3-4 different donuts to choose from along with donut holes. I came to think maybe they're more known for their coffees and sandwiches? Not sure. Maybe we went at the wrong time? It was a Sunday late afternoon. Although it wasn't what we were expecting, my daughter loved the donut lol. read more

Dunkin' - Donuts Near Me - Kapolei, Hawaii

Pumpkin Donuts a must try with my sugar free blueberry cappuccino. I try to go once a week to get my Dunkin fix. Love the fall flavors. I always get a glazed donut and my husband gets the chocolate cream filled donut Onolicious. Roger is a great manager he helped me out with the mistakes that were made on a couple past orders. Thank you for my donut and cappuccino fix lol. read more

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When I'm in Kapolei, I often come here for my breakfast sandwich :) unfortunately, since they ran out of the chipotle brown sugar bacon sandwich (which was so good!), I get my Ham egg and cheese sandwich. Service is pretty efficient, but sometimes it's a hit or miss. Twice so far, they got my order wrong :( and the other day they forgot my ham in my sandwich :( lol) read more

Dunkin' - They forgot my ham in my sandwich :( lol - Donuts Near Me - Kapolei, Hawaii

Dunkin Donuts has a walk in location and drive thru here in Kapolei. What I love the most is the drive thru isn't ridiculous in the mornings. Thank goodness. I don't about the donuts here, but I can tell you the coffee is awesome! It tastes good, they have different flavors and it's cheap! If I wake up early enough, I try to sneak in a coffee drive before work. What else is good? the hash browns are pretty yummy. My kids request for donuts and hash browns when we come here. Careful, one you start the hash brown addiction, it may be hard to stop. Don't want to deal with the drive thru or walk in? No biggie. Use the app. Order on your phone. You could get reward perks too! Yesterday we got a free iced coffee! yum! My favorite! Especially with the girl scout cookie inspired drinks! Overall, It's one of my favorite spots for coffee on the go! read more

Dunkin' - Ohh. Snap!! - Donuts Near Me - Kapolei, Hawaii

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COCKROACHES in the food, service is so terrible that they do not even notice that there are literally BUGS coming with the food. DO NOT ORDER FROM HERE, I seriously cannot believe that I opened my box of donuts to find the biggest cockroach I have ever seen to crawl all over the donuts. This isn't even about dunkin' donuts in general, this is about THIS LOCATION. read more

Dunkin' - COCKROACH - Donuts Near Me - Kapolei, Hawaii

Food, donuts and service was great but they did not have the new items they were promoting. They said Hawaii is always two weeks behind because of shipping from the mainland. I guess that's how it is when you live in the islands! I will try it in a couple days from now. read more

#10 of 2018 Sorry, this just isn't for me. Don't really care for the dough they use. They are sweet like a donut but I find it chewier and firm more than I would like. We had the vanilla frosted and the chocolate glazed muchkin. Sugar was okay, could be toned down for dietary requirements. The muchkin was ok with the glazed frosting to starch ratio but that didn't work on the donut. Service was excellent. However, I don't think I will be back. read more

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Dunkin' Donuts with a drive through? Yes please! I don't usually eat donuts but I'm always passing this location so temptation calls - in the form of glazed donut-y fried goodness! They also have a pretty good selection of drinks and food, although I've yet to try most of it. My favorite donut by far is the French cruller! It's so soft, twisty, and covered in oh so perfect glaze. Be sure to pop inside once in a while to get special ones that are frosted. The maple frosted French cruller is SO GOOD. I feel like the French cruller is not as heavy as other donuts, so it makes me feel better about eating it hehe. I didn't care too much for the other donuts because they were cold and meh. I don't like the thick chewy dough they use. Also, I prefer Starbucks iced coffees over Dunkin. I tried the macchiato and it was EXTREMELY sweet, I took one sip and had to toss it. read more

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Pleased to finally have a Dunkin Doughnuts in KAPOLEI Commons. It's great for our community & it surely saves time from driving over to the airport location. I've seen it open for a couple of weeks now & it's always busy! Today I went through the drive through and patiently waited for about 20 minutes in line. Just an FYI, you need to take the second right (pass Sally's Beauty Store) entrance which will lead you to the back of the building.. there you will see the drive through. It's pretty narrow for a double lane, the disposal trucks were having to wait to get between cars to pick up trash. On a good note, the menu board is full of delicious goodies & hot/cold coffees... Didn't know what to order, they all looked delicious! Cashier was courteous & friendly and got my order out smoothly. Will definitely come back to sit inside & try another doughnut or two. read more

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My mom & brother go to Dunkin' Donuts kapolei here in Hawaii everyday and have been for years. 3 days ago my mom and brother went through the drive thru and ordered a hot coffee and couple donuts around 7pm hawaii time. There were 2 young females and 1 young male working the window. The young male prepared the coffee and handed it to the female at the window. She then handed it to my mom through the window and the cover fell off which caused the hot coffee to spill all over my mom's left arm. My mom yelled in agony because of the hot coffee on the arm. The workers never offered my mom anything to wipe her arm or no water to cool it off. All the female said was sorry about that, while the male was standing behind her LAUGHING! My mom asked her why is he laughing? He then walked away from sight of the window. My mom did not get their names and just told me about the incident. I am VERY UPSET that this happened and how it was handled. This needs to be addressed. read more

Kapolei's new attraction in the neighbor hood has not disappoint. Can you imagine waiting in a line whether it's dine in or drive thru? Well Dunkin Donuts has done that here at Kapolei and the Airport location in Honolulu. At first I couldn't believe the hype for donuts? Is it that good? Well I say it's awesome! Well not only do I like the filled donuts and cake donuts I like the breakfast sandwiches and drink selection. My first time I actually went around 5:45 am. Yes you got that right they open at 5:00 am but they quickly have patrons in the store and people in the drive thru line. In the morning they have pre boxed options but since I was there early I have a wide array of donuts to choose from. I got the Boston Cream, Blueberry cake donut, and chocolate variations, etc. I ordered the Egg and Cheese on a bagel. I was a little disappointed cause the bagel over powered the egg and cheese. I should have ordered the English muffin with it because the egg and cheese would fit exactly on the muffin. I had Hibiscus herbal tea and loved the soothing taste of the no caffiene tea. I was out of there by 6:00 am but noticed the line that quickly built up while I waited for my order. Note they offer you complimentary Honolulu Star Advertiser while supplies last. The second time I went was early after noon that was another story. The lines for both the drive thru and dine in were long. I waited about 30 minutes but I had limited selection because of the demand of people there. Supply was limited so I had to try new items. And I found out the sour cream cake donut was really good along with the guava filled. So it paid out in the end I found new items to order. Expect a wait when going there and be patient they will get your order out as quickly as they can. Ohhh and they have a mobile rewards app. Try it they even have special offers on it. Good luck! read more

First and foremost, Ive always been a fan of dunkin donuts since I was young. What I am not a fan of is having to wait an hour for donuts when there are 5 customers in front of me at 11am. Not sure if the manager is intentionally trying to run themselves out of business, but with a closed lobby and a drivethru that services 1 customer every ten minutes... I suspect this location will be replaced by another highly efficient Starbucks within a year. read more

This review is being made after several visits as I do with most reviews, at this point I'm just irritated. Everytime I go they are out of pretty much all coffee ad-ins, all my "hot food" was refrigerated cold. Not even luke warm. Donuts stale af, iced coffee tastes like burnt coffee grounds. Ugh, they need new management because this is the worst dunkins I've ever been to. read more

This place don't make any sense. Can only use the drive thru and they don't have the full menu on the sign. Can go in to pick up your order from the mobile app but you can't order from inside the store. read more

This Dunkin is the worst. I literally just saw the worker use whipped cream as my sweet cold foam on top of my drink. Service is terrible most days. So disappointing!!! What?!!!! read more

Located in Kapolei Commons, corner end of the shopping center. I figured I would wait a while before I went. Well, I guess I didn't wait long enough. The parking area in that corner is pretty small. Lots of twists and turns. I suggest parking in the main parking area and walk over. The drive thru is no different. I think the main reason for long drive thru wait times is that no one ever knows what to order and can't decide til they get to the speaker. Once I got to ordering, they were out of most of the donuts I wanted. No Boston creme. No vanilla creme. No krullers. Wow. Over half the donut menu was sold out. And it was only 0830 am. Time to make the donuts? Better get crackin. The chocolate sprinkle and vanilla sprinkle donuts were ok. Blueberry cake was a little dry. Nothing spectacular. It was 12 bucks for a dozen. I'll probably wait a long while before I go back. read more

I can't believe dunkin is back to the islands!!! Such great memories when my husband and I would visit the East coast there were no SB nearby just strictly dunkin. I love how the coffee is MUCH CHEAPER that other coffee joints like Starbucks. $3.** for a LARGE ICE COFFEE!! Yups!! What a steal. It took us a while to get coffee at this Kapolei location due to the hype of the grand opening. But I'm glad I got my fix today. Ps: sign up for the dunkin app to earn rewards and free drinks!! read more

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After my trip around the island, we visited Kapolei to see how much has changed since I was last there. Since COVID makes time seem even LONGER than it actually is, I was shocked to see Dunkin' located in a mall near Costco. Hubby says I have been here before, but memories before COVID are so hazy... The line for the drive-thru was very LONG. A quick look at the parking lot showed many stalls, so I decided to brave it and go inside. There was a sign that alerted anyone coming in that you had to wear a mask. It was a good choice to park because I walked right up to the counter. Everyone was wearing masks and gloves, and there was plexiglass installed between the cashier and me. I ordered and paid using my Dunkin' app. (Make sure to install and use it so you can rack up rewards!). We ordered two egg & cheese wraps (for the Munchkin), sprinkle donuts (for the Munchkin), a Cocoa Mocha iced latte with oat milk, and two Beyond Sausage sandwiches. We only waited 5 minutes for the entire order. Not bad! The food is always consistently good at all locations. The latte was delicious and so refreshing after a long drive. The Munchkin scarfed down her food, so no complaints from her. The Beyond Sausage sandwiches are so good. I wish there was a Dunkin' on my side of the island so I didn't have to drive so far to get them. The customer service was excellent. I was not rushed to give my order, and I was even told the new Holiday drinks to choose from. Our food was out quick and the donuts were really good. (The Snowflake donuts are so cute and really sweet.) Dunkin' is great for food, drinks, and an easy pick to satisfy those quick cravings! read more

You guys really need to be more organized. To wait 40 mins and only have 6 people in drive thru in front of me is crazy. I wanted to get out the drive thru but couldn't and on top of that you guys were out of everything I wanted. read more

Although the window signs state they are open until 8pm it appears the lobby area is all locked. Therefore the one star is for the lack of service or any type of notification. If you're not gonna open up the lobby then put it on bold letters in your window instead of having me hunt all around for it. As I sit here facing the store another lost customer sale as a mother and child tried to enter. read more

Doughnuts? Not. Go to Krispy Kreme and learn how to make a REAL glazed donut. Coffee is the only thing good here. Don't bother.

If you can drive to the next DD, do it. I never learn my own lessons and I keep making the mistake of coming to this DD. So many times my order has been messed up, wrong donuts, bad beverage...and today was another day. Today, another bad experience. 1. Wrong donuts. Okay so there is 3 types of donuts -- according to the app. So I order 2 "glazed chocolate". Why did I get "chocolate frosted" -- and with sprinkles?? 2. Bad beverage. I ordered "Iced Matcha, with whole milk please" -- Why did my drink taste like colored watered down OR fat free milk...did not taste matcha at all. Hopefully now that I took my time to write this review, I will learn not return to this location. Pearl city & Pearlridge Mall both great service and always gets my order on point!!! read more

Who gets donuts and a latte in the middle of the day in a hot city? Well apparently me lol. I met Cuppy (Dunkin's mascot) months ago btw lol. I decided to check out Kapolei's location since I had to work nearby. I usually frequent the airport location more. Unfortunately I misjudged the timing and had to leave the long drive thru line to make my meeting. Came back later only to find the same long line but with different cars. Apparently going inside to order was closed. By the time it was my turn to order, boom, sold out of the strawberry sprinkle donut, boo. I settled for 3 chocolate sprinkle donuts and a few drinks. We got to the window and my order was all mixed up. The guy was sweet and calm though. Seemed like he was new and that's why the line took a while.. Nevertheless, I left with the correct items. Not sure why I got an iced coffee, so plain so blah, I want sweetness. I love and missed Dunkin when they left PC for years, glad they finally made their way back to Hawaii. read more

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This dunkin is the best. Let me tell you. I went yesterday asked for a everything bagel, I got a plain bagel. Today I ask for a brown sugar cookie Iced coffee, I get a brown sugar cinnamon coffee. You just never know what surprise you will get next. Does this happen to anyone else? read more

I can't say I've every had a donut I didn't like so with a reputable chain like Dunkin you know the taste and quality are good. Coffee is not my favorite but it's good and there are always really long lines which sometimes slows service. But overall I always enjoy a quick grab and go here. read more

My taste buds is always craving with this donuts especially the Glaze Chocolate & Bavarian

Came in for a sweet treat and a cup of Joe with the Mrs. One of the newer locations of D&D. This Kapolei location is neat and trendy in appearance. Maybe it was Saturday evening at 7 pm., but doughnut selection was limited. Still found what we wanted, but I have seen the selection when their were many more doughnut options. Hint: There is free wi-fi here and I noticed people hanging out on their digital devices and the seating is convenient for doing so inclusive of charging stations. Fair is fair come check this place out! read more

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For the most part I've had good service using the drive through and when going in to pick up an app purchase. I am not giving them 5 just because there have been some slip ups as far as my order being forgotten front end app and such. Overall, people have been nice and accommodating. I am from the east coast of the U.S. so Double Ds is my baby. read more

Just got my 2 drinks, 2 donuts, and a wrap after waiting 10-15mins inside for mobile order. Drive thru was soo long so I decided to mobile order thinking it was gonna be fast ... it wasn't haha. But I can't complain, super understaffed at this location and I just feel so bad. I was a worker once at a pretzel place & I know how hectic it can be ESPECIALLY on a weekend like come'on. Dunkin is always busy on the weekends & everyone who comes here should know that by now. I'm just HAPPY I got my peppermint mocha that I've been waiting for. read more