Baskin-Robbins at Ka Makana Aliʻi is a very busy location, but the staff does try their best to keep up with the rush. They've generally been kind, courteous, and responsive, which I do appreciate. I did have a frustrating experience in the past with communication and a missing item issue, which left a negative impression at the time. However, I've also seen effort from the team to improve and handle customers more professionally, especially during busy periods. The ice cream is always good, and the location is convenient for a quick treat after shopping. The ambiance is casual and family-friendly, with a steady, lively mall atmosphere that makes it an easy stop while you're out with kids or friends. Overall, it's a solid spot, but there's still room for consistency in service during peak times. read more

Baskin-Robbins - Outside - Custom Cakes Near Me - Kapolei, Hawaii

I love their ice cream. Baby and I needed something cold and milkshakes are so much neater than ice cream. The small is huge even for me. Unfortunately no child size. So I ordered the small and asked them to just give me half. $8 milkshake and I received about $5 worth of it. BR is making a killing off of me. Milkshake was yummy and Baby and I were happy... read more

I really love this Baskin-Robbins. It's kind of nothing special at first glance, but it's just a nice place. There's always a good variety of ice creams. My personal favorite is the cherry one with actual cherries in it. They also have some fun seasonal flavors. I usually go there with my kid, and it's always a nice time. They have a couple of tables, but instead I grab our ice cream and head over to the nearby play area. It's a big open space with fake grass, some chairs, and steps you can sit on. It's not officially a playground, but there are usually lots of kids running around and burning energy. We get the keiki-sized ice cream and the size is pretty decent. For kids, I love that they have options without added sugar. We usually go for the pineapple and coconut flavor. The staff is very nice and helpful. I didn't know they could serve a sugar cone in a paper cup, but they offered, and I loved it -- it helps keep things way less messy, especially with the heat here. It is a little pricey -- two keiki-sized ice creams usually come out as $8.77. But to me, it's worth it. It feels like a treat. It's our little tradition to get ice cream, enjoy the sunshine, and let my son run around. read more

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First time at this Baskin-Robbins (I actually ordered here by accident for my Turkey Cake lol) but honestly it was such a good surprise. The place is super clean, organized, and has a really cool vibe inside. Loved the wall decor and even the way the ice cream is displayed -- everything just looked inviting. Shoutout to Javen working today (Black Friday) He was holding it down solo with a long line and still stayed calm, friendly, and fast--exceptional customer service. I'll would definitely come back to this location. read more

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Their menu isn't always updated on food delivery services. This cookie ice cream pie was supposed to be Reese's cups. Our pickup driver called with only 1 substitute of cookie dough (in the top 5 list of my least favorite flavors). We had already been waiting 30 minutes and I felt like I needed to choose or loose... that's what I get for waiting last minute lol. It was ok. The cookie texture wasn't the best... like a nestle toll house cookie from premade dough. read more

Baskin-Robbins - Custom Cakes Near Me - Kapolei, Hawaii

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Amazing customer service by a worker named Erik, he was so polite and helped me order. Best ice cream date ever.

On a trip to Kapolei, I stopped by the Ka Makana Ali'i shopping complex. It was the day before my birthday in September, so I was like, why not? I stepped into the Baskin Robbins ice cream shop that's located in the thick of the food court area. There was limited seating but the place was popular enough to not find a seat until someone leaves. I arrived here around 1pm after taking the Express Bus C from town, which took about an hour. The store itself was empty and very much air conditioned. It was cool to be here just before my birthday and indulge in a sweet treat. And so, I got a pint of chocolate ice cream for around $10 ish. It was definitely delicious and it hit the spot. I must have spent about 30 minutes to finish it all, but I did it. The entire experience here at this Baskin Robbins ice cream shop was about 15 minutes, since I tend to be indecisive sometimes about the ice cream flavor I want. The service here was friendly and very pleasant while being casual and good at the same time. For the most part though, it was good and fun to make a stop here at this particular Baskin Robbins ice cream shop in Kapolei because it just was meant to be. The store itself was small and standing room only, which is okay. They didn't have any chairs or tables inside the restaurant but there's a food court seating area directly outside of the ice cream shop, if you decide to eat it right away. It was definitely worth the trip for me. Definitely recommended if you're into ice cream and on Oahu. The overall experience here at this Baskin Robbins ice cream shop at the Ka Makana Ali'i shopping complex in Kapolei, Hawaii was definitely a good yet casual experience. It was a good choice to get ice cream here compared to other places around the island. We thought it was a small ice cream shop, it was centralized to where the food court was, so it was a nice place to get ice cream while you're shopping here in the mall. What I enjoyed was the flavor selection, especially when they had chocolate readily available for me to see. They often have other flavors or mixed combinations of flavors that two families and a small children. For me, though I like my chocolate or anything with chocolate, especially Rocky Road. Chocolate chips in vanilla ice cream would do in a pinch. The restaurant itself was clean and ready for anybody and everybody who wishes to have ice cream on a brisk weekend. Or anytime anybody feels like having ice cream anyway. The price is here are on par with other places, comparable to scoop size and other offerings that they will have. I feel like $10 for a pint of ice cream is comparable to other places, but of course it can be expensive too. A pint of ice cream can be as good as a new replacement. Eating ice cream as a meal? You bet. The body of ice cream here is very good and definitely worth a try if you haven't been here before. Passing Robbins is a household name here in Hawaii. A brand that was here for decades if not longer so, do yourself a favor and come on by if you're in the area. A scoop or two of ice cream that is your favorite wine can help with the stress and promote nostalgia. You know it does every single time I come here this time, though, it was to celebrate my birthday. Definitely worth the trip, especially if it's your birthday. Is particular Baskin-Robbins ice cream shop is located within the food court of the Ka Makana Ali'i shopping complex in Kapolei, HI. Like many merchants in the industry, they accept major credit cards as well as cash. As far as parking goes, the shopping center has a very generous amount of parking to choose from. Much like Ala Moana shopping center, parking is not a problem usually. For those who love the public transportation here in Honolulu, like me, the best bet will be Express C. It is fastest direct route from Ala Moana shopping center. And if you love to take Ubers or a Lyft, you can do that too at your convenience. Definitely stopped in to enjoy what life is all about: something to consider when you're out on your life's activities. Ice cream doesn't hurt anybody, at least most people. In the end, generally speaking ice cream makes people happy. And Baskin-Robbins is here to help feed that happiness. No matter what flavor you choose and no matter how much you get, it's all good. I couldn't believe that. I finished a whole pint in 30 minutes. Might be a record actually. And so, on your next trip here to get ice cream, you can be sure that the ice cream is quality and a fresh day. Definitely something to look forward to on your next trip to pick up ice cream here. 5 stars for the overall experience. Support local! A+ read more

There was hair in my ice cream. they should start wearing hairnet ,they stick their head inside to scoop icecream and gloves too only 1 person wearing gloves. Touching her hair and not washing her hands after. Where is the food safety? read more

Waited in line for 15 min to get to the front and be told I can't make you a milkshake because we close in 4 minutes. I didn't know there was a rule that they can't provide the service they offer because their employees are lazy and don't want to clean the blender. Horrible service. read more

Here's the scoop... You can get a single scoop to celebrate your birthday here at Baskin Robbins and since in the area thought it was fate and the perfect timing to splurge the treat department and take advantage of the moment and not insult the offering of a gift for a cool treat. 31 flavors to choose from but my favorite has been their cold brew and this "Coffee Shop Cold Brew" definitely has that and more though is it guilt free cause I'm having coffee...maybe but who's judging as this scoop is the coolest treat here. Thank you for the generous offer to celebrate this milestone out here in Kapolei is where you'll find this location at Kamakana Alii food court area where the shop is cozy though have a couple of tables it's a bright and delightful vibe watching folks come in and explore their options. Thank you! read more

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I came here with my boyfriend and daughter as a treat to cool off. I ended up getting a berry smoothie. Service was slow here but there was only one guy working here so I give him props for trying to get through everyone. Ice cream is always good here and their smoothies. Sometimes the wait is long but worth it. Definitely coming back read more

Baskin-Robbins - Mixed berry smoothie - Custom Cakes Near Me - Kapolei, Hawaii

Loved that they opened up at KaMakana Ali'i! They are located in the food court. We came in to get some ice cream for my nieces and nephew and I was happy to see that their ice cream freezers had lower glass at the front so that the kids could see the ice cream without being carried. The store was clean and modern looking. They also display their ice cream cones right up front in a case with the different varieties that they have. They have quite an array of them from chocolate dipped to chocolate dipped with sprinkles and chocolate dipped with nuts. The ice cream was yummy as always and they had some new flavors also available. The workers were also very nice and patient as we took a while to decide on what we wanted. This is a great place for ice cream. They also have quart sizes that you can take home and cakes available for special occasions. I will definitely return! read more

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Super disappointed. Pre-ordered my husband's birthday cake and part of the cake was melted. I had also pre-ordered candles and they had none in stock. The worker was apologetic, but still Baskin-Robbins...very disappointing. read more

Baskin-Robbins - Super disappointed. - Custom Cakes Near Me - Kapolei, Hawaii

This baskin Robbins! Awesome job they have plenty ice cream I had the banana split bowl this is the only one that ask me what kinda of ice cream I like Keep up the good work! I will be supporting this baskin Robbins more frequently then the other one read more

I would give zero stars if I could. Bought an ice cream cake to later cut it and find a strand of hair and the cakes are not cheap. Also one of the girl worker is unsanitary, I seen her grab a cup and put her hands in it after she touched money and didn't wash her hands but used it anyway. I won't be returning to this location and wouldn't recommend. read more

Busy Sunday but service was friendly and was able to get a last minute cake for my son's birthday, which was very much appreciated!

It's near closing and line is still out the door. There are 2 workers but only one is taking orders, filling orders, and cashing customers out. The other worker is concerned about cleaning up. This makes no sense to me. Why not help out the other worker to take orders, fill orders, and cash out customers as well. So customers are out of store and then clean up can happen. When no customers are in the store. Management help! Training is needed here ! read more

I love ice cream so after getting a little peckish from shopping all day, stopped off here to grab a quick scoop. Fast service and consistency of the ice cream tastes are a welcome treat. The only bad was that they were out of my favorite, mint chocolate chip. read more

I don't like coming to this location if I don't have to. The girl helping me had a sassy remark. I asked if they give fellow employees of the mall discount, ask where I work, gave her the name and she asked "if i go to your store, will you give me a discount " ? All she had to say was a yes or no read more

I was very disappointed. I ordered the Cookies N Cream Layered Sundae. It doesn't even look at least half of the picture that was in the menu screen. The ice cream and whip cream is too soft. The worker looks like he is not happy assisting me. read more

Baskin-Robbins - Custom Cakes Near Me - Kapolei, Hawaii

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Bought my favorite BR Banana Royale ice cream sundae and it was the smallest scoops I've ever seen (especially for $8!) I'm certain they were hallow. When I called it out, after seeing my daughter's double scoop cup, I was told that scoops are smaller for a sundae. What!? In all the year's I've been buying this same dessert all over the island, I have never heard of such a thing. I honestly think the clerk just didn't care. I probably won't go back. read more

Terrible experience at Baskin Robbins! The ice cream was too soft. The service was slow, and the staff seemed disinterested in helping customers. Definitely won't be returning. Better off going to Dave's ice cream! read more

Very disappointed at the girls working at night. Very slow workers. They didnt even greet my family and i when we walked in. Service was really slow, would definitely not recommend this store. read more

Customer service is not welcoming at all. Door and online says that they close at 10pm. Went there at 9:40 and they refused to serve and even had the door locked. read more

pleased with how accommodating this female worker was when it came to figuring out what I wanted! i can be a bit indecisive but she was patient with me! read more