Customer service was great and was very clean inside. Christina was very helpful, she helped me pick out a new drink from the menu which tasted very good, I'll definitely be coming back! read more

This Dunkin is a disgrace. I come here 3-4 times a week because it's so close to me and it's honestly incredible how frequently they mess orders up. There is a new face working almost every time you pull up to the window, and clearly their management team does not know how to train new people or interact with people at the window. The communication is horrendous when you get to the window, as it does not exist. They need to close down, and new ownership need to take over. This location is a stain on the Dunkin brand. You'll get home to find they put 6 creams in your cofeee when you ordered just one. It's never ending with this location, I'm finally done read more

I like supporting our local businesses. In fact, I go out of my way to support them. The morning staff, either needs some retraining or needs to be replaced. The service is unacceptable. Rude and uncommunicative. I recognize that working in a donut shop is not most people's dream job but there is no excuse for this poor level of service. How hard is it to tell a customer what their total is? How hard is it to tell the customer, thanks, please pull to the window? How hard is it to close the box of donuts all the way? Judging by the service I've experienced, it must be impossible! I spend $27 three times each month to thank the staff at the cancer center that treats me. I guess I'll have to look for another Dunkin' Donuts that's not too far out of the way. read more

Poorly run DD. If you're going to open your doors for business in the morning, be prepared to handle your walk-in business in addition to your drive-through business. No one seems to give a sh**. In the store. BTW the drive-through at this location is a challenge. The parking lot and geographic location of the unit are not conducive to having a drive-through. Stay away. The other Lemont, DD location, on 127th west of state - is run so much better! read more

my food came out fast and good, people are nice, carry clean inside and outside. Will definitely come back!

My preferred DD location! Every single staff member is so kind and sweet! Today Zac helped me with my order, and he was the star of the show! Zac made me the best Pumpkin Cream Cold Brew along with a pumpkin Cream Latte. Both were so scrumptious! The donuts I also ordered were so soft and fluffy, I would have eaten the whole box if I didn't have to share with the children! We adore this DD, and this last experience with Zac made it that much better! read more

Of all the Dunkin Donuts in the area this has got to be the worst as far as service. Ever since they got new owners or new management the driveup is usually empty and I can see why. They dont seem to care whether your order is right or wrong. By the the time you drive off on your way to work you realize you got the wrong coffee or the wrong amount of cream or just totally wrong order. After you try to correct them they develop and attitude about their owner mistakes for carelessness or just not caring. I would never recommend going to this particular store in Lemont. There are a few others and its worth the drive just to stay away from this one on Derby and Archer across from Rosebuds.. read more

Horrible service!!!! went through the drive-through and the service person was fine it was the works inside!!! Someone inside was screaming at the top of his lungs. Did not even drink my coffee afraid that they might have spit in it. Very unprofessional!!! Unbelievable!!!! read more

If I could give them zero stars, I would after the experience I had to today. Most of the staff is very nice. However getting my coffee from the early shift around 5:30am. There was young girl working and instead of giving me my change she took the whole bill said have a nice day and then basically shut the doors in my face. So that's the last time I'm going there. read more

I went when it was not busy at all and order two things very simple. Avocado toast and an iced coffee, the girl taking my order said "omg give me one second" and then I had to repeat my whole order again. Felt like they were trying to over charge me because my total was $15 and I questioned it and then it somehow changed to $9.55. Which is so questionable, definitely asked for my receipt and advisor others too. Poor service. read more

I ordered 50 CHOCOLATE Munchkins as a surprise for my little guy when he gets home from school, and was given this instead. The lady even confirmed, "all chocolate, right?". Will not be returning to this location. They never get the order right, no matter how simple it is. read more

Dunkin' - Munchkins Donut Hole Treats - Donuts Near Me - Lemont, Illinois

Well unfortunately you can't give 0 stars. Incredibly unprofessional and always laughing and giggling when placing an order. Never have I been to this location and had a successful order complete. After placing an order on multiple occasions I have heard an employee say," make it wrong, they are white" read more

Food is fine it's dunkin. The workers are VERY rude if you can't be happy in the am don't work at a place that gets most business in the morning read more

Horrible service. 12:45pm went in and saw no one in line. Girl with glasses on eating and ignores my hello, I figured she was busy or lunch so I went to bathroom wash hands Came back out and got same thing. Not her money/store So I guess nothing matters. Stay away !!! Find another one. read more

Not even a one star, but half a star. Worst Dunkin' I've ever been to. I wouldn't recommend this place to anyone who actually like to enjoy their coffee the way they order it. I asked for a 4 sugar, 1 cream in my medium iced and it came out complete opposite. This is the 5th time I try this place expecting a better outcome, but again they failed me. If you want Dunkin' for their coffee/drinks do not go to this location. Not to mention their customer service, I don't think I've ever came across a nice employee besides some nice young guy who worked mornings a while back. Other then that, all the other employees have unpleasant customer service skills. Do yourself a favor and do not go to this location! read more

Just came through the drive through and noticed the worker wasn't wearing a mask or gloves (as a food service employee in the midst of the covid-19 outbreak) and she snarkily replied that she's got it right here and carelessly held it up from around her neck. She also said she doesn't have to wear it until May 1, as if the virus is just on vacation for another few days and we haven't all been recommended to take precautions for over a month now. No one else I could see working had a mask or gloves on, either. For people interacting with food and with other people constantly, this appears rather irresponsible. On top of that, I received the wrong sandwich and the hash browns were overcooked. Would not have normally felt the need to report, but it seems they do not have the right attitude for safety during this pandemic. read more

I've been coming to this Dunkin Donuts since they opened. Is exactly one mile from my home. They only have four parking spots and it's a very tight squeeze. The problem is even the owner takes up one of the spots as well as the employees. This morning I needed a dozen donuts in two coffees and I had to walk 100 feet because all of the spots were taken by their employees and one customer. Hasn't anyone informed business owners to leave spots for the customers? read more

I stopped by today at 9:44 an and the lady who is working the drive-through had such great customer service skills. I'm not quite sure what her name is but she served me before and I thought the same thing. I just want to give a shout out to her and let the management team know that there's not many people like that anymore! read more

For your own safety please avoid this Dunkin Donuts. After tasting cleaning solution in their iced coffee I was too afraid. Will go out of my way now to avoid this DD. read more

Dunkin' - Soap in their iced coffee - Donuts Near Me - Lemont, Illinois

I gave 3 stars because the girl that took our order was very helpful. I wont go back because they crush the ice and cram it in the cup so you only get 3 gulps of coffee. read more

Drive thru order. Me: Hi I'll have a vanilla latte. Them: Sorry our latte machine is down. Me: Okay just a vanilla coffee then and also a ham wrap Them: we don't have ham, how about bacon? Me: okay I guess that works too read more

Drive thru only, what a joke. Not shopping here anymore, no more Covid bullshit. Go around the corner to the gas stations, better coffee anyways read more

Take the extra few min and brew your own or go to a different place. 1st visit - door locked, had to go to the drive thru. Wanted a banana chocolate muffin which was on the menu, and they said they didn't sell it. Asked them what muffins they did have and he listed two and that's it! So I ordered a meal instead. Ask them why the door was locked they replied "oh we forget a lot of the time." Whatever, I drive away look in my bag and I missing my hashbrowns that I paid for. 2nd visit - I wanted to see what muffins they had, and since they cannot be bothered through the drive-through, I decided to try again and go inside. Door was locked again. Not going back read more

Must say vast improvements made! Great service past few months especially early morning drive-thru crew.

The service at this location has gone downhill the last few months. Lobby is never open. The drive through takes 10 minutes. And my decaf coffee is never decaf. I either get sick because it's regular or they give me iced tea. Very disappointing that management has allowed this. read more

Second time coming to this Dunkin. 1st time they got my order totally wrong. I asked them if it had the mocha in it and they said yes. No there wasn't. Today was the second time I was there. I wanted a muffin. None. Oven does not get hot enough to make muffins. Ok. Then I get my drink and it was so watered down. Fool me once, shame on you. Fool me twice, shame on me. There is no third chance. read more

Lobby is never open and the drive thru is not wide enough for bigger vehicles and always has an long line and wait time

Worst DD location across the board! 2 days ago none of the employees bothered to show up for "work" so they were not open. Today, I repeated my drive thru order to the stoned/drunk/just plain stupid guy inside THREE TIMES, only to receive the wrong food. How dues he hear multigrain bagel when I say English muffin? And after I said it three times??!! Seems to me that they go out of their way to get the order wrong for some of us. This Lemont DD has always has issues but this latest AM crew is a complete joke. NEVER GOING BACK! read more

Love this Dunkin donuts. Great improvements to the afternoon. Love the workers and how fast and accurate they are.

By far the worst Dunkin I've been ton we drive a few more mins out of our way further from home to avoid this one. Multiple mistakes with orders. Breakfast sandwiches are disgusting and overall the staff isn't friendly at all. A big difference from the location over in Homer Glen! read more

This place should be shut down. Horrible service doesn't matter when you come here. Don't ever come for ice cream. If this could get 0 stars I think it would be a straight 0. read more

I should have read these reviews before calling in to try to warn the owner of what was happening at that store. Apparently the owner already knows. Do not bother with this place. The last 5 times I've been there, they didn't have donuts, ice cream, koolatas, etc. They close the store while you're in the drive thru if they want to take a break or just don't want to serve you. They'll lock the door and give you dirty looks right through the window. I've never seen anything like this. Go to the new Dunkin on 127th & State in Lemont. Different owners & they're AWESOME!! read more

Just left this place. Door locked and worker inside looking at me knocking on the door and didn't open it. Time, a little past noon. Your loss. read more

Coffee here is trash every time. I drive twice as far to go to the homer glen one instead

I want to give no stars. The manager and owner should be ashamed of themselves for the terrible service and excessive screw ups. I know its hard to get good help but then the owner needs to step in and work it. Three strikes and I'm done! read more

Please speak to your employees about how to wear facemasks. The woman in the drive-through only put hers on when she saw I was wearing one and she didn't cover her nose. The employee who made my coffee was not wearing his at all, it was down around his chin. This is extremely concerning to see around food prep. read more

I'm not sure why this Dunkin' Donuts has such terrible reviews. Surely, I can't be that easy going. Perhaps it's because I have a very simple coffee order? I've actually never run into a problem at this particular location and I visit frequently. read more

Everyone is so damn rude at this one. They're the gatekeepers to my mediocre morning coffee though, so I play the game and get out. Two stars because I'm sure there's a much worse Dunkin' D in the world. read more

This location needs to get it together. Has really gone downhill since May/June 2019. They don't even bother to open the front door anymore, everything goes thru the consistently slow and backed up drive thru. Forget about trying to save time with mobile orders, you have to pull up and tell them you have a mobile order otherwise no one checks the machine. Obviously the wait times, poor customer service, and long drive they lines don't work well with people trying to catch trains or are on a time crunch. I was a loyal customer to this location but have since stopped, and in fact this location is the reason I now have a Keurig machine at home. Really unfortunate - I hope they turn it around. Side note: the Homer Glen location is a fantastic alternative to this one. Unfortunately for me, it's not on the way to the train. read more

I really am not a negative person, I promise. Horrible service. Just no sense of etiquette. I ordered a iced caramel latte that was very bitter, and a strawberry sprinkle donut (and I was given a chocolate iced donut-didn't check my bag before I pulled away from the restaurant). They didn't give me any napkins or a receipt. I was surprised at how crummy this DD location was! read more