Huge shout out to Cindy for going above and beyond helping me! I can honestly say I'll be back and hope she's there. If anyone deserves praise it's Cindy she never has once made me feel belittle like the other dunkins I've been to so kudos to you Cindy for being an amazing human! read more

Ordered the Blueberry Cake Donut with French Vanilla iced coffee, was perfect treat for a Saturday afternoon with my Beautiful Daughter. Service was great as the attendant was friendly and got our order precisely as requested. We did not get a chance for ambiance as we went drive thru. The last time we were there, it was nice ambiance, clean and smelled like coffee. read more

Dunkin' - Blueberry Cake Donut - Coffee & Tea Near Me - Marana, Arizona

You know after years I would think they would improve. Especially with release of mobile orders. I sent my order in. Wasn't even started until I was at the drive through window 30mins later. That's after waiting in line for 20mins in the line. Then was asked to park in the front to wait for food to cook. So even more time. Waited upfront parking. They forgot the doughnuts. Had to wait more and they didn't even have what was listed in the app. So the doughnuts I wanted was out and you they don't even offer refund. No point of mobile orders. Don't bother. They could use a better system read more

This is going to be short because I literally went inside so a friend and I could sit & enjoy a donut and coffee. Not sure what was happening that day (August of 2025 because it was waaay too warm to sit outside). Anyhow, we were the 2nd and 3rd persons in line and we waited. And waited. And waited some more. No one explained why it was so slow or even acknowledged that a few more people had arrived and the line was growing behind us. After more than 15 minutes we decided to leave. Went to the green mermaid place across the road and had our breakfast there. Seems like this location keeps going downhill while the newer Dunkin in Marana keeps doing better. Not sure what to think except I know which one I'll be avoiding. PS I often prefer DDs special refreshers (no coffee) but the time before the no service time they were out of all but 1 of the flavors for those so I didn't have one then either. Service, when you get some is usually friendly, but there's only so many excuses I can make to keep on going to a business. Hope things improve. read more

We love this Dunkin !!!! They care so much about how I want my coffee and the blueberry muffins !!!! Yummy ! Most everyone has a smile and if you need a good hot chocolate ask Lou to make it !!!! read more

Dunkin' - Coffee & Tea Near Me - Marana, Arizona

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They have amazing service, speed and they truly understand what I want in my coffee and donuts Wants ! Cindy is amazing fast and friendly, along with Audrey and Jasmine !!!!! read more

Um they have a baskin robins to so ya there are very nice. Good service. There donuts and ice cream are so good.

When I got a strawberry donut with sprinkles and my, my husband got a Boston cream donut it and it was delicious. We enjoyed it very much a nice little. Snack. read more

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If I could leave a -10 star I would, specifically Cindy slammed open the door after my friend and I ordered and came at us. I was scared for my life. She then went back inside and at the drive thru window was the rudest person I've encountered in the service industry. This Dunkin sucks and I don't recommend going here. read more

Everyone at this location (Cortaro Rd.) is very nice. The issue is not with the workers, but whoever owns this location. The espresso machine is out of order more often than it is working. So once again I wasted a good 20 minutes of my morning sitting in line only to find out once I ordered, that they can't make espresso drinks. Again. Have never had this issue at any other location but this one. I'm sure Roadrunner Coffee thanks you for the extra business. read more

I came here on Christmas and New Years Eve and one lady who worked both days was so so kind taking my order and meeting at the window. I appreciated it so much :) read more

These were my heart donuts from the drive thru this morning! Omg I think they got run over! read more

Dunkin' - Hearts? - Coffee & Tea Near Me - Marana, Arizona

If I could give this Dunkin less I would. Unfortunately after moving 5 years ago I had to find a new Dunkin Donuts for my daily coffee. Since then I have had zero good experiences at this location. Coffee is rarely good compared to other Dunkin's. After switching to Starbucks because of this, I tried it again today and regretting my decision. A simple cup of coffee was so hot it took my ten minutes to take a sip and when I did I decided to dump it out. It might be there water, not sure.. read more

So...last Sunday I went through the drive thru and ordered a cold drink, no ice, and a muffin. The gal was friendly and even filled my drink to the rim, sans ice like I asked. (Who ever you were, thanks! 5 Stars!). Two days later I return, at 7:45am, and ordered the same items. This time I'm told they can't make the drink without ice. (Odd). The different gal working then offered very light ice to which I said, 'sounds good.' (No sense in arguing.). I pay for the items and drive to the second window where I was greeting by girl #3. Girl #3 hands me said drink and as I grab it I say, "wait, I was told there would be very light ice." But she walked away too quick and ignored my concern. After holding up the drive thru Girl #3 finally returned with a genuinely fake smile and aura of concern. I reiterate what I said before, then I'm told they put very little ice in the cup, though it was more than half full. It's really a small request that's easy to comply with. We go back and forth and finally I request a refund. Girl #3 is a master of customer contempt and disingenuousness. read more

This place is operated very poorly! I've been coming almost every day for at least two weeks wanting to buy the prepacked Chocolate Mint ice cream but they are always out. Apparently either the manager or owner doesn't care enough to keep things stocked. I did go one time about a month ago and the nice kid said he'd check in the back and low and behold they had some -- just nobody bothered to restock the cooler in front ‍. read more

Food is not very good and is prepared pretty haphazardly. The attendants are rarely ever on the same page. One day picking up an order at the window is okay and other days it's not. There no one in line but your still stuck waiting for the associates to come and help because they haven't noticed you're there... usually because they're talking. Overall, go to a Starbucks or even McDonald's your order will likely be made better and given to you in a timely manner. read more

This store runs out of product early in the morning and does not replenish it. You rarely get what you want and walk out with nothing. I do not recommend this location. I now purchase items at a different business. read more

Not super into this place. They're slow, and in the afternoon they should close since they don't make any more food and are out of donuts.

I've been going to this DD for a while now because it's close to my house. Unfortunately, they can't seem to get my order correct 85% of the time. I always order hot medium coffee 4 cream and 4 Splenda which is quite simple but they either give me 4 sugar or 1 or 2 Splenda. Not to mention, that stupid automated voice asking me if I want to try a caramel craved latte....did I ask you for that? NOOOOOO....stop ASKING!!! No offense, but you don't have to be a genius to work at a DD...you just have to listen and make the order the way the customer ordered it. read more

Dunkin' - I always get 4 cream and 4 Splenda but they can't get it right - Coffee & Tea Near Me - Marana, Arizona

Waited 12 minutes for my mobile order just for the rude woman to throw it down on the counter and not even let me know they were out of one of my items. And then she had the nerve to say what do you want me to do about it. I would have preferred if she did her job and informed me. read more

I just wanted to say I downloaded this app just to leave a review for the young gentleman that helped me i believe his name was Cole he was so sweet and helpful he was very patient with me and helped me with suggestions when I couldn't decide what to get it is a little out of my way but because of the customer service I received from this young gentleman I will be making this my new go to Dunkin read more

Stale donuts, bread and croissants. Honestly the food here is lower than sub par. Extremely dissatisfied, multiple times. I kept thinking I just came at a bad time, but after every experience of the same old stale donuts, croissants and sandwiches I realize my timing was not the problem. The almond croissants can be used to knock on a closed door and loud enough to be heard from down the hall. I do not recommend you waste your time, energy or money. This is a hard pass!! read more

Worst possible service. Stood at counter for 6+ minutes essentially being ignored...not even a be with you soon.

The drive thru line was extremely long for a Friday morning! I still waited and others also waited. No one left! It was incredible! I received the best customer service from the gal taking orders despite how busy they were. The gentleman at the window was super sweet too! Thank you so much for making my Friday special! read more

Waited in the drive thru for 40 minutes. This isn't a new thing. They had five people working the line, 40 minutes is crazy unacceptable.

Today was probably the worst I've seen it at this location. I was in the drive through 2 cars back from the menu board. I sat there for 30 minutes. When I finally get to the menu I'm told it will be just a minute. 15 minutes later I pull to the window. To see the drive through person just standing there. When they turned around they looked surprised to see me at the window. I asked if I could place my order since I've been in line for almost 40 minutes. 15 of that at the menu board. They proceeded to tell me " it would probably be faster for you to come inside and order we are pretty busy". It's busy inside because you are ignoring the drive through. read more

They can't seem to get the orders correct, maybe it's the drive thru comms or the person taking the order. When paying, she couldn't even work the register correctly read more

I use the mobile app and always have consistent service and coffee here. Plus you earn free drinks. What's not to like?

This Dunkin location is the one closest to my house and every time I go I am honestly a bit disappointed. This is by far the worst location in Tucson. My usual drink always seems to be abnormally dark here and this time my bagel bites were definitely undercooked. I was so excited to try these and then so disappointed when I took a bite. I honestly think this Dunkin either needs more employees or just better training for current employees. read more

Dunkin' - undercooked Plain Stuffed Bagel Minis :( - Coffee & Tea Near Me - Marana, Arizona

First, I must state that I love Dunkin' donuts. My main issue with this location is the customer service. Almost every time I go through the drive-thru, the woman taking my order (usually the manager) starts talking over me to other employees while I am ordering. Wtf. That or she doesn't hear me at all and asks me to repeat the whole order. I understand that it may be hard to hear sometimes, but there's no excuse for talking over customers. Train someone else to do the drive-thru, hun. read more

The service is outstanding. I am here so often I pull into the drive through and I don't even have to order my usual coffee, they have it ready for me at the window. Now that's service. Thank you Faith! She is a huge asset to making a customer feel special. My coffee is on point but, unfortunately my food is hit or miss.. I find this with the bagels especially. I've sat inside with friends and it is always clean. read more

FAIL!!!!! This is TWICE in two weeks that I've gotten what is supposed to be black iced tea that looks like this. No, it's not green tea by mistake. It tastes like dirty water. Completely ridiculous to pay almost $3 for this. (My husband didn't know any better so he paid for it). read more

Dunkin' - This is what is supposed to be black iced tea. - Coffee & Tea Near Me - Marana, Arizona

I am extremely disappointed to write this review. I didn't take any pictures and I should have. We went in a couple of days ago, in the middle of the week- around 9/10 am. The dining room was filthy. It looked like someone had come in and had a food fight. I considered that maybe they just hadn't gotten to it, but we sat out there for 30 Minutes and no one ever came from behind the counter. There was no one else in the restaurant. There were maybe 4 kinds of donuts available. We got a couple of them, and each had a texture and taste that resembled something I'd left on the counter for a couple of days. We threw our food out and left. Thinking it was just a bad day, we hit the drive through a couple days later. Again, the selection was limited. The donuts were dry and the Bavarian cream was really small, flat, and seemed like it had been laying out for quite some time - almost shriveled. Not sure what is going on there- but based on the other recent reviews, maybe corporate outta visit. It's the only place in the Continental Ranch area besides 3 Starbucks - time to clean it up. read more

Every table is dirty. I cleaned mine with the supplies they had sitting out not being used. Blasting music from Bluetooth speaker (love Metallica, not sure "Creeping Death" is the right ambiance in a donut shop) they have to yell over to call out orders. Donuts are garbage and the coffee isn't worth coming. Donut Wheel is farther but I don't have to put up with this mess of a business. read more

Worst fast food experience ever. Forgot to make part of the order and half an hour later dropped it in the counter and said "we are out of some stuff so it won't be there". Tried to order a frozen coffee and was told can't make that we are out of stuff. Bought a pineapple coolada instead and when we got it home it was undrinkable- zero flavour literally. Won't be going back read more

Quality control & pride in doing one's job well seem to be at best inconsistent here, and at worst totally absent. Some days I come here, & I get what I was expecting. Today was not one of those days. I ordered a coffee & a toased bagel with cream cheese. The coffee was fine. The bagel, however, was not. It was tough & rubbery, & despite having toaster marks on it, was served cold & seemed like it was not toasted. The cream cheese was globbed on one side & not spread around. They wrapped this up, put it in a bag & tossed it onto the counter. Now I don't expect a gourmet presentation, but come on, at least ACT like you give a damn even if you don't. There are Dunkins all over the place, all with the same product. Management has no control of that. But management does have control of quality, presentation & service. Why be just another mediocre Dunkin store instead of being known areawide as the best Dunkin store? read more

Lady working through all my donuts in the bag upside down. Frosting stuck to the bag for every single one. I ain't order frosting less donuts bruh wtf was this read more

No customer service or work ethic here! Went into this Dunkin' at about 5:30 pm. We were the only customers in the store. There were hardly any donuts left, but I was willing to choose from their small selection. (BTW, it wasn't closing time-they are open until 9 pm) An employee was standing at the counter. She said "I'll be with you in a minute". Then she walked away and started emptying the coffee machines and refilling them. Seriously, she left her only customers standing at the counter and did chores instead of waiting on us. We waited a few minutes, realized she was continuing her chores, and walked out. If she represents this store, then that's not a store I want to be in. read more

Honestly this Dunkin used to be my favorite but now the people that work there are incredibly rude with no patience at all. The coffee is always watered down or has giant globs of syrup at the bottom. I've quite literally have never had a coffee I was impressed with. Maybe if they had kinder employees who know the products and prices, I'd be a little more impressed but management needs to get the employees in line. ALSO! When I went in to get my birthday donut because I thought that was something they still did. The lady said that I was wrong and yelled at me on my birthday for no reason. read more

I went and ordered donuts today 50 donut holes to be exact and asked for all glazed donuts, they gave me a variety pack. I even went inside to make sure that they didn't mess up. They gave me the wrong coffee. They gave me a strawberry donuts instead of cherry donuts. They were very rude and didn't comply. Also all the workers seemed out of it and all looked delusional. read more