The service is what I do not like they are rude and not helpful I had a handful of incidents and I tried them many times and finally gave up. The online app feature is not convenient people were getting their food before me when I would put in an order 30 minutes prior they gave me food away one incident. I have nothing but bad experiences and already went to owner and corporate and they did not seem to care. read more

I hadn't been to Dunkin' in years and decided to drop by on a whim. I just got a customized iced coffee. I'm no coffee connoisseur but it was pretty darn good. I did end up adding a bit more creamer when I went home but that's only bc I love my coffee dangerously sweet. Drive thru was relatively quick. read more

Stopped bye this morning. No greeting and it took a few minutes to get my order taken . Not many customers inside . I dud enjoy my pumpkin spice latte and got my spider donuts for the kiddies at home. They would have gotten a five star but need to work on their customer service skills No smiles as you walk into an open space and also when taking your order. No pleasantry at all. read more

Dunkin' - Pumpkin spice lattte and a soda see donuts. Both tasty and creative for the holiday season . - Coffee & Tea Near Me - Maricopa, Arizona

Idiots served me a bagel burnt so bad it's black. Didn't put cream cheese on it when I called to complain the girl couldn't even choke up an apology. Had loiterers sitting in the building clearly not eating. Horrible experience all around. read more

Dunkin' - Why the hell would You let this be served - Coffee & Tea Near Me - Maricopa, Arizona

I have bought at least two coffees if not three almost every day of the week at the Dunkin location in Maricopa for more than a year now. Unfortunately the quality of the prepared frozen coffee has become an issue for more than a month now and on several occasions I have also been overcharged and the cashier at their drive up window is non responsive when their error is brought to their attention. When you do request that the coffee be properly prepared as ordered you get the exact same coffee returned to you missing the requested flavoring. I have spent over $400 a month at this location for over a year and certainly have no intention of ever again buying anything at this location. George B read more

Stopped in today at 11AM for donuts. 2 women working, neither says anything although they both looked up at the door when I walked in. Majority of donuts left were sprinkled. I don't understand how a donut shop doesn't replenish the selection throughout the day. Decided to go to BOSA instead and I will NEVER visit this dunkin again! BOSA variety is amazing, donuts were fresh and staff was so kind. This is not the first time I've popped in to Dunkin and the selection is always terrible! read more

Stopped by this morning and my coffee tasted like water. They charged me extra for extra caramel syrup and it tasted like there was absolutely no caramel in it at all. So disgusting. read more

This is how I got my large iced coffee with mocha. It isn't stirred, the mocha is at the bottom & it isn't full? There's always something with this place. The morning crew is awful. read more

Dunkin' - Large iced mocha - Coffee & Tea Near Me - Maricopa, Arizona

I'm sorry but when you order a frozen coffee you do not expect to be told to go park in the parking lot and we will bring it out to you. Something is happening I don't know if they just got a bunch of new employee's or what?? They use to be fast and now I've written this whole review and still waiting in the parking lot. read more

Coffee was great and made to perfection and you can never go wrong with the donuts... Haley that worked the drive-through today was absolutely wonderful... Very polite and had the biggest smile on her face. I think I was in and out of the drive-through within threeminutes. Very quick, very clean, and efficient. It was a pleasure to visit this location today. read more

They give you old donuts at least 2 hrs before they close. too hard to eat, ended up throwing away.

Stopped by here for the first time. Cafe was dirty, trash outside was overflowing from the bins. The baristas had no clue of what donuts they offered or did not offer which was disappointing. Tables were not clean and it didn't seem a good environment. Donut tasted okay though and coffee was a bit too watery. read more

Overall I love Dunkin but when I come in for a holiday drink the week of the holidays and they say "we are done with that" or "we discontinued those flavors" it's a bit upsetting as we don't get these flavors all year round. Being the only Dunkin in Maricopa you'd think they would have all that they need... read more

I have been to this location numerous times. Unfortunately, every time I order hashbrowns, half of them are completely frozen solid. It's literally made me lose my appetite. This is happened to numerous times at this location. read more

I lve their avocado and hummus toasts! Their drinks are good. I like their cold brews. Their pumpkin & blueberry donut holes are great. I like extremely light ice on my iced coffees. I am very pleasant and always say please. However, any time I request it, I get some type of rude facial expression or attitude. The horrible customer service, served with an attitude and the lengthy wait times; have room for improvement. read more

I think the staff needs a retraining on priorities and customer service. I made an online order and waited 30 minutes in store waiting for my order of ONE DRINK while every other pickup and takeout was ready before mine regardless if they ordered after me and had multiple drinks. read more

Terrible food cold doughnuts and bad customer service. Good location and satisfying parking. read more

Dunkin' - a person holding a piece of doughnut - Coffee & Tea Near Me - Maricopa, Arizona

LOVE their coffee, but food always seems to have issues. Last visit, I asked for a bagel with cream cheese and got a cold bagel. This time I stressed the"please toast it" and for a toasted bagel with a big center blob of cream cheese. How lazy can you be? At least provide a knife so I can spread out myself. read more

Dunkin' - Everything bagel with cream cheese - Coffee & Tea Near Me - Maricopa, Arizona

Just to be sure today was the second time I let DD disappoint me. They are usually limited on the variety of doughnuts available... it's a doughnut place! My order today. I ordered two doughnuts... I got two but not the right ones that I chose. No egg on the bfast sandwich and a drink missing from the order. I called to tell the supervisor who commented that I must of ordered wrong and it was probably user error. After she found the ticket and seen it was not user error... she just said we have a list we keep for people who complain, I can add you to it and the next time you come through we can give you the egg. Thank goodness there are other options. Ambiance was that this was a delivery and I can actually say that I like how DD secures the order by taping up the bag. Done read more

Yummy donuts for my ride to my OT appointment with my mom and I will definitely be coming back again and very good customer service

Most of the staff look miserable all the time. Never smiling, always low energy and seem annoyed to have to be there. One girl looked on the verge of tears recently when I went in to pick up my order. After my interaction with the manager today I can see why the staff is miserable. I was trying to redeem a mobile offer in the app and their system was down so I couldn't place the order. I went inside to get the deal and was told by the manager that the type of item I ordered wasn't eligible for the deal despite the app showing it was and the PICTURE on the offer was the exact item I was trying to order. So I ended up paying for an item that should have been free and the manager tried telling me that the terms and conditions in the app (that didn't specify this exclusion) AND the photo included with the offer were wrong sorry, nothing she would do to help. Awful customer service, I walked out angry and frustrated and as someone who works in customer service it upset me to have been dismissed and lied to just because she didn't feel like honoring the deal. I like making customers happy especially when they are kind and respectful so I was appalled at the service I received and how dismissive she was of the whole situation. If she treats customers this way, I can't imagine how poorly she treats the staff. This location need a complete staff overhaul, starting from the top. read more

Dunkin' - "Oh, this deal doesn't include the pancake wraps." Then why is it literally the photo? - Coffee & Tea Near Me - Maricopa, Arizona

I'm going out of my way to put this location on blast. This is the 2nd time in a Row where my family was treated absolutely horribly. This Woman who worked the drive thru was absolutely rude. She has zero customer service skills. This behavior and attitude should not be tolerated at all. I'd fire her on the spot. Absolutely uncalled for. If you're reading this, you know who you are. You should be ashamed of yourself. I was also given iced coffee that tasted atrocious as if it was from the bottom of the dispenser and tasted so old like from the night before. I did not want to return this coffee because I was so disgusted by the terrible customer service. DO NOT GO HERE. read more

The drinks and food are always good. They are super fast with drive thru but the staff appears to be having a horrible time at work. Never had any issues with the food or drinks though so the short time dealing with staff isn't enough to send me away. read more

Don't know what the issue is here today but we did an online order and when my wife got there they didn't know where our order was my wife had to contact me to see what I ordered, then they didn't have certain things we ordered, had to choose other flavors, when my wife brought home the order my coffee was supposed to be a toasted white chocolate with almond milk, it's coffee with a little almond milk. And there is no munchkins which I ordered, the mini pancakes are cold as hell. I'm extremely pissed off at this location. If I could this would be a negative star review. Rather wait to go into phoenix and pick up from a mom and pop shop then deal with these jokers. read more

Dunkin' - Crappy coffee - Coffee & Tea Near Me - Maricopa, Arizona

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This location is always out of donuts ‍ we've tried going 4 times since we moved here in June and every single time there is some kind of issue with availability. The whole vibe is nonchalant from the employees, so obviously the management and/or owners don't care. Sent a complaint in, got an email from the manager offering a free dozen and a free drink. Went two different times to "claim" this compensation for the hassle. BOTH times they didn't have enough donuts to fill a box up (once they had 4 donuts and the other time none). Finally went today first thing in the morning (to be sure they'd have fresh donuts). We got 12 donuts, 10 of which were stale and we just threw them away. Looks like we'll be going to Dutch Bros and/or Starbucks from now on. read more

Horrible customer service. Does not acknowledge customers coming in and waiting on online orders. Cashier did not want to assist. Had to walk outside to call Dunkin just ti check status on my order. read more

I watched the cashier take money and give change twice wearing the same gloves and then grab my donut holes with his those same gloves hands and I of course walked out and threw my donut holes away. Didn't want anything to do with them. It was absolutely disgusting. I don't like to make a big fuss especially when there is a line out the door but I really wish I didn't pay for them since I refused to feed them to my small children. Really really disgusting. read more

I've been standing here waiting for my mobile order for 10 min. Nobody has even acknowledged me. Everyone has looked at me, but not even a greeting. I eventually just yelled "is this order xyz?" Grabbed it and walked out the door. read more

Definitely gone downhill these past years. I get it the food industry is hard and everyone is struggling for workers but I pulled off to the side to wait for a hot chocolate and waited 15 minutes for someone to bring it to me like they said they would and no one came out. Went inside looking for it and they had clearly forgotten it, again its fine people make mistakes but why give me a half full hot chocolate after all the trouble i already went through?? So tired of this place read more

Dunkin' - a person holding a cup of hot chocolate - Coffee & Tea Near Me - Maricopa, Arizona

Who ever has been making my salted caramel cold brew has me addicted! This location drive-thru has been fast and the everyone working the window has been great! read more

Absolutely awful. I wish I could add names because my order is wrong every time a certain girl is working the drive through window. When I tell her it's wrong she reads the cup and says no. My coffee order never looks like that. She drops my change. I've head a man upset in the car in front of me. Called her rude and sped off. There is one girl who works the drive through whose customer service is great. I will never go again after today. Also, my food was awful. Hard, cold like it's been there all night. I was happy to have a Dunkin in town as it's my favorite. I will continue to wait & drive to Ahwatukee or go to Starbucks. I wish I could give no ratings. read more

Dunkin' - a drink in a plastic cup on a counter - Coffee & Tea Near Me - Maricopa, Arizona

I think this place is pointless. I dont get how it's a donut place but the donut shop across the street has a larger selection than this place. These taste weird too. Never understood why the line is always so long, because there's a drive thru??? What is there to like about this place? Seriously. The coffee sucks too. I give one star because they offer the vegan beyond meat. Hopefully they'll add vegan egg and cheese sometime. read more

This is my third time here, and the service is still horrible. The employees are poorly trained and have no customer service skills. And then this! 1 tablespoon of runny frosting in this donut. Back to Basha's. Their donuts are half the price and considerably better, not to mention their customer service is always outstanding! read more

Dunkin' - Coffee & Tea Near Me - Maricopa, Arizona

I just went to Dunkin Donuts here in maricopa for an iced coffee and to get some donuts for the fam and they just said "we don't have any more donuts". Do you see the irony in that ? Told me they are closing soon. Uhhh it was 4:30 and they close at 7. read more

Got a blueberry muffin that was totally uncooked in the middle. How the hell does that even happen ? This place makes like 3 things.

If Zero stars were an option that's what I would put. This establishment is something else most times I go there they don't have plain bagels and I get stuck with cinnamon Rasin or something else not even close to plain. Today I went and they had no bagels what so ever and that didn't seem to bother them one bit but I guess it saves them from having to do more work if you like at the other side of it. There inventory is always horrible either short on donuts or bagels or anything you can think of. Also they play a random game where sometimes the lobby is open and sometimes it isn't. Who knows what's going on there. It's the only Dunkin' in town avoid at all costs if possible don't give these clowns your money it's not worth it. read more

Went this morning waited in line at drive through and I ordered a coffee and a donut around 4 bucks and they told me they weren't accepting cash only card!!! They wasted my time should have a sing in the drive through or something!! Poor service read more

I know times are tough but damn! I'm laughing at the sandwich I got today. Took a bite for scale.... seriously you guys. C'mon Dunkin, you can do better WTF??!! read more

Dunkin' - Sausage egg and cheese croissant - Coffee & Tea Near Me - Maricopa, Arizona

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I ordered an assortment of two dozen donuts and they didn't give a true assortment. They gave me all of the cheapest donuts. Basically, I got 24 of the same donut in different colors. Seriously!? I'll be taking my business to Bosa instead. read more

I'm someone who spends a pretty hefty penny at Dunkin'. We have lived in many places, and when we found out that a Dunkin Drive thru was coming to Maricopa, I was counting down the days/weeks until it opened. There is a location at the Casino, but they don't take the Dunkin card, and you have to walk through the casino, not the easiest thing to do with children. So a drive thru was super exciting! It was a little rough when they first opened, but we kind of expected that, new hires and all that. I always order the same drink, usually 2 at a time. At first there was issues with consistency, they have a fancy new espresso machine, so it took a minute to get the latte to taste like I wanted. The biggest complaint that I have is they are constantly out of the flavoring. I don't live in town, and frequently only come in to get a latte or two, and it's incredibly disappointing that they are out. The customer service is great, and there are many nice people working, but I want my drink, and I want it the way I like it. I really enjoy having this location, but if they don't get their supply issues worked out, they are very close to losing a very loyal customer. read more