I'm a retired RN from New York & have been going to DD for decades. It's about my 4 th time going to this store and I was motivated by a 30% cash back from Upside App. Regardless of the discount the staff has always been kind & efficient. Store is beautifully decorated for Valentine's Day. They actually have several large diner like booths if you wanted to hang out and a couch. My only complaint is that it was too cold to hang out. Been to many, this one is clean and on the top of my list. Linda Russo read more

Dunkin' - Pic from more than adequate parking lot, complete with handicap parking/access and a drive through. - Donuts Near Me - Matthews, North Carolina

Really disappointed - giving 3 stars because the staff is a 5 but the drinks/product are a 1. I do not think they are being properly trained or given the correct product to serve. The last few months the drinks have gone downhill as you can see in other reviews. They are watery, VERY dark, and for the price you are paying it is just not worth the risk. I was a regular and lately 5/7 days a week my drink was undrinkable. I tried to contact the franchise owner but they never got back to me. There are other Dunkin in the area that are much better, so even though this location was more convenient for my commute, I have started going elsewhere where I get an amazing drink every time. Examples are Matthews-Mint Hill road, Blair creek road and Kings Drive. Attaching pictures you can see the differences in the drink from this location to the Mint Hill much better location. read more

Dunkin' - Donuts Near Me - Matthews, North Carolina

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Taking a moment to give a shout out to Tracy at the Independence Boulevard location in Matthews I received an order that was wrong and in my travels back to the location he corrected it with a smile...He was very patient and kind. Thank you so much for your kindness and showing great customer service. Valuing the Customer... Love it! read more

I rarely ever come to Dunkin Donuts, but when I do, it's usually for their food. This location usually takes a while whether you go through their drive-thru or walk inside. I came this morning around 8:20am and was done by 8:40am. Honestly, their coffee is always either hit or miss. Their food is delicious, though. They have a wide variety of different sandwiches and bites, and they are always delicious and very inexpensive. Now, this location is pretty sketch. There is always a fight or argument going on whenever I've come to this location. They are also always short staffed, hence the big waiting time. Other than that, their employees I've encountered have been nice and never rude. They have a spacious parking lot with plenty of parking spaces. read more

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I used the drive thru last Tuesday, 11-23 for national espresso day. It'd been a while since I used this location due to a previous issue with a young lady at the drive thru window. It was a cold Tuesday. I didn't really know which drink I wanted as long as it was hot. I asked the young man about the new flavors. He gave me a few choices & I tried the white chocolate. As the young man was handing me my drink, he must've noticed that the lid wasn't all the way on the cup. He started pushing the lid down the moment it was in my hand & I thanked him. Overall, a good experience. read more

Dunkin' - White chocolate espresso drink - Donuts Near Me - Matthews, North Carolina

Lol ghettooooo, got there cuz I placed a mobile order and the employees weren't even in the restaurant they were getting back from walking somewhere and told me it was closed when I asked about my mobile order and they said I couldn't get a refund. Would not recommend don't know why people get jobs if they can't do simple stuff like actually being at their job rather than being on the clock walking somewhere read more

So I would say pretty much all Dunkin locations are alike. Maybe only differing when there is a Baskin Robbins attached. What helps to make one location better than another is the staff. The staff I spoke to hear was very nice and helpful. I would say 4 star level. I have to knock them down because my drink wasn't very good. My iced chai latte was super bland. It wasn't sweet and I didn't taste any chai spices. I didn't feel like it was much more than a cup of milk on ice. The hash browns from the snackin menu were a bit overdone as well. I guess if I order a different drink that they make well, they will have a better rating. So because of that, I'd visit again if in the area. read more

Asked for snacking bacon and loaded hashbrowns. Got 4 pieces of soggy regular bacon and no fork?? It's not hard to take an order and fill an order. read more

Thank you for getting rid of that ratchet mess of a staff y'all used to have. For the first time in a long time the order was hot, fresh and delicious. Great job on the new hires. read more

Today was grand opening today (first day of summer)! I anticipated the opening and decided to come after work. I got a small butter pecan ice coffee in dark roast . Xionia met my expectations and did a good job making my drink. Convenient location, fully stocked of donuts, lots of ice cream options! Glad to have a location closer to my everyday route. Eatery tables would be awesome outside. read more

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The employees in the drive thru don't know how to treat customers. I said two sausage egg and cheese with coffee and hasbrowns. I was missing one hashbrown and a coffee. I nicely said i was missing those items. Instead of charging me extra for the missing items, they start arguing with me. They start arguing I didn't said that in my order and one of them said "we don't sell combos". It was so simple to just charge me extra for the items. I didn't expect to give it to me for free. read more

Every time I go they mess up my order when I call no answer when I come I have to tell them every time to put whip cream on my macchiato when it says on the sticker whip cream asked for bacon and cheese got sausage and cheese when I told the lady twice bacon and cheese when I order read more

Dunkin' - Sandwich - Donuts Near Me - Matthews, North Carolina

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This is a great location. I frequently drive through here and orders are always correct. Coffee is hot and fresh, and bagels always as ordered. The staff are friendly and polite for the most part --there is the occasional happy camper working the window but aside from that, typically a good experience. Typical Dunkin serving what you'd expect --coffee, hot and cold, bagels, muffins, doughnuts, coffee cakes and more. Very easy on and off from the main road, though it's not easy to spot --look for the Dunkin sign --the store is buried behind trees. Prices are what you'd expect from Dunkin and overall always a good experience. read more

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Used to be my go to stop otw to work... not doing that anymore unless I want to be LATE to work.

Great customer service Gerald! Ready to help us through the drive thru. Gave us our order perfectly and even two dog treats without us asking. Such a sweet crew. Thank you for working so hard during this pandemic! We will keep coming back. read more

Dunkin' - Donuts Near Me - Matthews, North Carolina

I have been to this Dunkin' several times and each time have had a bad experience. The first time I went I greeted the lady at the window as I always do and she ignored me. She just reached her hand out for my card and still said nothing. I sat at the window for 7 minutes waiting for my order and nobody said anything to me, not even a 'hello'. When I went today I specifically asked for oatmilk and was given whole milk. I repeated my order twice at the call box stating I wanted oatmilk. I am severely lactose intolerant and did not realize until I was halfway home. A few of the ladies are very sweet but there are a couple that consistently have bad attitudes and are unpleasant. :/ read more

Waited 13min for an mobile order of 2 donuts, they were not that busy. When I spoke up the lady said "sorry she is new" yet the one I talked to saw me the entire time and not one asked what I needed. Also there"Pick up" area also serves as office and employee food table. read more

Dunkin' - Pickup station (no, those are not customer orders) - Donuts Near Me - Matthews, North Carolina

So far it's a nice location that is a little hidden a bit off 74/ independence. There is plenty of parking and a drive through. It sits off by itself with nothing close by beside car shops. The staff have been nice and welcoming when I have come into this location. They have gotten my order right the times I have come. Each time I have come the staff do engage in side conversations and seem really involved in whatever they are talking about. Overall the place is clean in the morning and may not be fully stocked of items like napkins in the lobby. The donuts are good. I like the sour cream one. I have used the drive though and come in. There doesn't seem to be a wait when I have come. Enjoy your coffee and donuts. read more

I would give it ZERO stars if I could!! The lady Julie had blue hair and was working at drive thru window today was TERRIBLE!! NO CUSTOMER SERVICE. Very unprofessional and rude!! when I pulled up to the window, she just said the total. No greeting or anything. Then when she gave me my order, I advised it was wrong! It was supposed to be a frozen drink and she gave me a latte. Instead of apologizing, she went back and gave me the correct order and Julie said "we are 2 grown ass women and I'm not going to kiss your ass!" Have a good day and slammed the window shut! Abigail was also working and she refused to give me any help or info! When I came into the store to ask for my receipt which they failed to give me. They claimed they did not know how to reprint it! Julie called Brittany the store manager and manager claimed she didn't know how to do it either!! What a poor excuse of customer service! Save yourself the headache and go to Starbucks instead!! They at least give far superior service then this shit hole! Even the manager Brittany said their district manager quit, I see why!! Julie should be FIRED read more

Dunkin' - Store - Donuts Near Me - Matthews, North Carolina

I usually order med ice coffee and and got 3 pumps Carmel and creamer and man it's super sweet I feel like she did extra pump or what. First time here and will never come back. read more

Went here early this evening to get pumpkin doughnuts and muffins. It is that time of year, right? October, pumpkin? Banner on the window and drive thru. They were out. So, chocolate glazed my next choice, out. I'm pretty sure supply chain is not the issue. How are you out of pumpkin doughnuts now??? I drove off, waste of time and gas. read more

How ironic that my first job at 16 was at Dunkin Donuts. I will just say working here taught me the basic, must have customer service skills, and how to adapt to a versatile market . Dunkin donuts will always be a favorite for me when it comes to quick breakfast sandwiches and iced coffee. I only visit the drive through at this location and every time it's quick , accurate , and delicious. I normally pick up 2 bacon, egg , and cheese croissants for $5 , Can't beat that deal with fresh baked bread daily. They are never burnt and the crew at the window are quite a team . read more

I came here at 11:30, wasnt even full inside and they had me waiting for 15 minutes and even looked me in the eye and walked away until eventually i just left because i was in a rush and they didnt seem to care. Horrible service, dont come here. read more

Quick drive thru service on a Saturday morning! Order was perfect! Fresh coffee and donuts! Thank you guys for being there during this pandemic read more

I am appalled by the absolute incompetence of this place. The bagels were incomplete and they expected us to put the butter and jam on OURSELVES. To top things off, they didn't even include knives in the bag!! We had to apply the jam with our FINGERS!! Horrible service!!! read more

The attention is not good today he comes to ask for a coffee with cream and sugar they did not put sugar or cream and 2 crossaint with cheese and egg, caramel ice coffee and the same thing always happens read more

I know someone that works at a different location and her snapchat is constantly videos of her and coworkers taking smoke breaks. With that's being said that's why I always choose Starbucks. (I know that's silly but at DD I see the workers always smoking) This morning I wasn't able to make it to Starbucks so I went to the Dunkin Donuts by my job... I attached a photo showing exactly what I saw when I went to the pick up counter inside... It was absolutely disgusting. Half smoked cigarettes, jackets, employee drinks, packs of cigarettes, and lighters sitting on the pick up counter. I will NEVER suggest this DD or any other for that matter. I'm sure they are not all this terrible but my experience here was awful! read more

Dunkin' - Pick Up Counter... Yes, where your order is placed when it is ready! This is terrible! - Donuts Near Me - Matthews, North Carolina

Reading over the reviews of this location I'm not surprised about the interaction I just had with an employee who was unbelievably rude. Obviously there is a communication issue with the machine or the employee is just flat out rude to make it nearly impossible for anyone to order. When I repeated my coffee order for the 4th time he finally got me and said "Jesus you should've said that then". I work in the service industry and the fact that this isn't his first time remarking like this to guests shows poor management. How can you let someone this rude continue to represent your brand and let one bad apple continue to turn customers away? Of course, I won't be returning. Hopefully some management from corporate will be involved soon and can correct this obvious issue. read more

The odds that they get your order right here is very slim.. If you go 5x ,your oder will be wrong 4x.. For whatever reason, they just dont listen to what you order..Even a simple cup of coffee they get wrong.. Overall bad experience read more

They have the door locked and no warning that sit-down customers are not going to be served but the drive through is open. They could have at least had a sign up on the door saying the dining room is closed. read more

ZERO STARS. Slow service, they take a long time to acknowledge the customers or greet. They always look confused and incompetent. I'm out of town and have been a couple times, each time was bad. No one knows what they are doing in the drive thru, repeated my order 3x and they still got it wrong. Then made it seem like it was our fault. This place is terrible, and probably needs new management! read more

Waited in drive through for 25 minutes and I had to wait because I paid already so that's on me! They're understaffed so bad! I think only the manager works there currently. I do feel bad they're understaffed but honey close it down or get some temps or something! It's a corporate chain!! Coffee was delicious!!! read more

Just another outlet of Dunkin. The place is not too inviting but they serve the customer well. Quick and accurate!! read more

Dunkin' - Donut and mocha latte - Donuts Near Me - Matthews, North Carolina

They canceled my order because they gave me attitude so I gave a slight one back just trying to go on with my day then told me he was gonna come outside to fight me. Lucky I ain't lay jit out when he came outside read more

I started in the drive thru with maybe 6 cars in front of me... waited 20 min so I went In. There was probably 2 people in front of me but I never even got served because it took ANOTHER 20 MINUTES TILL THEY GOT ME. even when it was my turn the employees were distracted by various other thing.... They were sluggish and set my day wayyyy back. No reason it should have taken 40 minutes to get a damn donut read more

I'm a New Yorker, I have had Dunkin' Donuts coffee all my life. I wish Yelp would allow me to give this particular location a ZERO star. They DONT care about what they serve. Their coffee is always cold, if you ask them for hazelnut, they will give you vanilla bean, if you ask them for dark roast(midnight) they give you regular coffee. There is no consistency at all. They give u the cup while there's coffee leaking, the lid is very dirty, the cup itself is dirty with stains! There is NO quality at all! They ruin my day At least once or twice a week. It's unfortunate that this is the only place I can get coffee before reaching the school I go to. After today, I will make sure to never go there again, even if I don't get to drink coffee anymore. It's HORRIBLE, I have even tried reaching to higher level management..... they don't care!!! I definitely DONT RECOMMEND this location to anyone. read more

I [heart] Dunkin' Donuts Coffee. I'm sure the love may fade, but the coffee has really hit the spot for me in the past couple of weeks. The only other thing I've tried at this location is the icecream and with Baskin Robbin's 31 flavors, you can't really go wrong. This location is a bit tucked away from Independence and is really catered toward the drive thru. Make sure if you are walking into this place you look right and left so that you don't get flattened by drivers that haven't had their coffee yet. read more

Went to this location a few times trying to give it another chance but this last time was the worst. First off they don't listen because they screwed up my order and I requested the manager and was told her name was Vickey and she's hardly there to assist. I saw her once and she was so nasty and the way she spoke with her staff was disrespectful. Maybe if they got better management they would have a better store. People fail to understand that management should encourage and be the example. Some people just don't need to be in those positions. A nasty, rude person should never work in customer service! It's HORRIBLE, I have even tried reaching to higher level management..... they don't care!!! I definitely DONT RECOMMEND this location to anyone. read more

Placed an online order for walk-in pickup. Doors were locked and staff were rude and would not give me my order. Will never go to this location again. If you are not allowing walk-in pickups, then turn off the option on the app. I understand why everyone has given a bad review on Yelp for this location. read more

We put in a giant mobile order moments before we pulled up. We had started out at another Dunkin but the floors were gross and they were unfortunately really understaffed/not acknowledging customers inside so we left. The group at this location, though, we're legitimately hustling and processed our order quickly and accurately. Definitely worth the drive thank you team! read more