I Ordered a mint milkshake in the drive through. After waiting in the drive through, when I got up to the window they told me they were out of that flavor. They could have told me that from the beginning, rather than taking my order and looking confused with a nasty attitude when I pulled up at the window. Does customer service exist anymore nowadays? read more

The fat black girl at the window is extremely rude and mean! She cuts you off when ordering and always has a terrible attitude. I truly hope someone investigates or gets her some training. She is mean and jealous!!! read more

Consistently slow service, cannot get orders right no matter what, sullen and indifferent to customers. Food is good when you luck out and they get it right - but that is very rare indeed. read more

Worst DD in the city. Ordered a biscuit, and not only was it in the bag wrapped in napkins, the thing is hard as a block, and cold. Ordered chicken biscuits as well, and the chicken is under cooked. I never leave bad reviews, and this isn't the first bad experience. This is a constant at this location. read more

Dunkin' - Donuts Near Me - Memphis, Tennessee

I bought a dozen mixed donuts today 1/20/23 and that's my last trip. Several were on the stale side. The blueberry cake left a chemical aftertaste that was nasty. I had been given a Dunkin gift card. I wish I had tried a sandwich as the donuts were really sad compared to Gibson's. I won't go back. read more

Service always great love ice coffee and donuts variety of flavors will go back again

Absolutely terrible horrible Dunkin' Donuts I've ever been to with the rudest customer service. I love the manager to death, but the employees on the other are ghetto trash. The self proclaimed "shift lead, assistant manager" Chris Tatum is very rude and sounds like he's about to fight a customer when he takes their order. I'm standing here listening to him thinking dude, chill he's just ordering and they set a new record up to six minutes to give out food SIX MINUTES!!! Not only that, the shift leads and assistant managers are below average when it comes to customer service. Please don't eat here. read more

The worst service I have ever seen. The girls had the worst attitude towards the customers.

After this location gave away my DoorDash pickup to a random driver, I was talked down to by the person to which I had talked. No one was wearing gloves or masks. This location is horrible and is a Covid outbreak waiting to happen. I was happy to go down the street to Einstein Brothers and will never return to this Dunkin' again. read more

The breakfast sandwiches we got from this location not only tasted weird but the bacon was undercooked on one of them. When we asked for creamer and sugar for our coffees to go and were told they didn't have any to go creamers or sugar. read more

Horrible customer service! From the moment the employees were rude and laughing at me while I was ordering, to when I tried to use my free coffee coupon and they came up with some lame excuse that it had "too many uses"?? Huh?! I left without buying anything and will NEVER go back! Please do yourself a favor and go anywhere else but here! read more

Terrible service! I bought 2 donuts and a drink for almost $5. They just threw them in the bag without even using wax paper, so the chocolate got wiped almost completely off. I asked for intact product, only to have the clerk argue me down to the mat that "that's the way they come." Another clerk brought me some good donuts. I have told 2 different managers about it. They just want to argue too. It's a typical fast food experience but still awful. read more

Let me start by mentioning the positives. Briana was extremely helpful and polite. The item I had (baskin Robbins single scoop daiquiri ice) was excellent! Now for the negatives....The other lady literally slammed the window in my face while I was talking . She unfortunately wasn't wearing a name tag . Only redeeming quality was she got my order right. She clearly hates her job and may also hate people. Highly recommend she seeks another job that is not customer facing. Bottom line is go if briana is serving you but not if the rude lady is. She ruined the experience. read more

First of all, I love coffee and I am a loyal Dunkin customer; I buy 3-4 lattes daily at whatever location I'm close to, I personally try to avoid going to this location on poplar ave which is also baskin-robbins since they have always given me very poor service when placing my orders. The last experience I had today has made me leave this bad review since one of their employees when taking my order was very disrespectful to me and I heard her complain to another co-worker because I ordered 3 lattes, which apparently gave her annoying. In addition, this same person became enraged when my 7 year old niece could not decide which flavor of ice cream she wanted to order and I noticed even more discontent on her face. When my order was ready I asked for a cup holder to take my lattes to the car and she refused to give it to me, noticing this I asked her if someone else could help me since she was being very rude to me and so she called another person in a very mocking way. The other employee handed me the cup holder without any problem, which I was grateful for. I highly recommend the owner of this place to do something about it since customers don't have to go through such unpleasant and uncomfortable situations. read more

We ordered 2 everything bagels with cream cheese. We received 1 plane bagel with no cream cheese. We politely asked for the correct order and the lady at the window as EXTREMELY rude and made it seem like it was our fault because they messed up the order. She was snarky, rude, and unprofessional. Don't waste your time read more

The person that helped us dumped our ice cream order upside down in a bag. She said very little to start with and did not ask if she could help us as a customer that walked in. read more

So I told myself that I was not going back to this location for coffee, This location and the workers and horrible. It is not my fault that they choose to have a CAREER IN SERVING COFFEE. So since they can't give out names I will just describe the people I dealt with this morning. So the line was super long when I pulled in this morning. When I finally made it to the speaker the female said can I take your order, when I started to say my order a female Said hold please so when I proceed to give my order everything was so fast I wanted to order something else but I was not given a chance too. When I finally made it to the woman to pay, the light skinned African American Plus Size women told me my amount due, I handed her a $20 she walks away leaving my hand hanging out the window. So I pulled my hand back in my window and when she decided to come back I made her wait for my money. She then slammed the window said what she said to her staff then sent another African American female with black and purple fux locs to take my money I guess she got busy with her attitude. So as I am completing my horrible transaction I see another African American female with horrible fux locs that was not in a hair net with her face turned up at me like she was going to come and do something to me or did something to my coffee. I will never go back to this location my husband wanted coffee but he was talking about the wrong coffee shop he wanted STARBUCKS. And that's where I would keep my money from this point. This location is trash and the whole store needs to be fired for poor CUSTOMER SEVICE. read more

The Staff was nice... donuts taste like they were made yesterday... But Raven Enjoyed the ice cream and the comfortable chair read more

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Just ordered the munckins donut holes and they were very hard and tasted old. First time trying this place and will Never return again!!!!

Service is consistently average. I come here for iced coffee and the occasional ice cream. It's always a quick trip through the drive thru. Donuts here are pretty worthless. Sandwiches are excessively fattening for not much taste. Milkshakes are good, ice cream is ok, pre-packed ice cream is the best bet. I just want to give a shout out to the extremely nice father who paid for my daughter's ice cream just because. Not very often I get pay it forwards :) read more

This place just sucks! Horrible customer service! Order is always screwed up! Sssooo done!

Would leave 0 stars if I could. Don't go to the drive through unless you have hours to kill. Total ineptitude. How can it be that hard?

It seems a bit silly to go here when there's a Gibson's right down the road, but I digress. Despite that, I have been to this location several times and have never been disappointed. Likely because of the prime location, they always have loads of selection on the doughnuts side. When I went in earlier today, they had more croissant doughnuts than I've seen at any other location combined. I was mostly coming for the hot chocolate though and it definitely didn't disappoint, very good as usual. I have also been to the Baskin-Robbins side of the store (not sure if they are considered one location on here or not) and of course the selection is fine, but I don't think I've ever seen a BR be out of something. read more

This has happened more than once now. I have gone there before they close at night (at least 10 minutes before) and you can see the employees turn the lights off early and not answer the speaker read more

I went through the drive thru for a cookie dough iced coffee. It came out right and the service was fast and friendly. Although I would say I think it tastes better at the DD on Union where I normally get it from but it was tasty. I would stop here again if I was in the area. read more

Dunkin' - Dozen: vanilla frosted and glazed - Donuts Near Me - Memphis, Tennessee

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Against the better judgement of other reviewers I decided to give this Dunkin' a shot. It was on my way to school. Terrible. :( The guy who helped me was very friendly so they get points for that. My butter pecan iced coffee tasted like it was mostly syrup. Undrinkable. My 'toasted' bagel was rubbery and barely any cream cheese. I probably won't go here again. read more

So this review is for the Baskin-Robbins part of this store. Oh. My. Goodness. This is the 4th time in the last 6 months I've tried to order some ice cream because it's the closest location to me. First of all the service is TERRIBLE. I don't know if the employees just don't want to serve ice cream(like McDonald's) or they're legitimately out of ice cream(which seems ridiculous for an ice cream store). But apparently they don't have sundaes, they don't have any chocolate ice cream(???), and this is EVERY SINGLE TIME I come here. I WISH I could give zero stars for the worst BR I've attempted to go to. But one will have to do. At least Ben and Jerry's is a few minutes further down the road. read more

Great place to get good donuts, fast! I have been to Dunkin' Donuts many-a-time in the past. Whether it's their assorted mixtures, or iced coffees, you can never go wrong with Dunkins. I always make a stop here on National Donut Day to get a free donut every year, as well! If you like good donuts, you'll score a "slam dunk" at Dunkin' Donuts! read more

I do not understand why this Dunkin' Donuts has below 4 stars. I love coming into this location. The employees are friendly, caring and talk to customers. I love the Old Fashioned & Powered Sugar Donuts, Chicken Biscuit, Butter Biscuit, Toaster Sandwich. I think having FREE Wifi is awesome!! Keep up the excellent job!! read more

Dunkin' - This Dunkin Donuts has a Baskin Robbins inside same building!! - Donuts Near Me - Memphis, Tennessee

I love the coffee here, but the service leaves something to be desired. I pulled up to the window after ordering at the drive through, and the cashier was was very slow and inefficient. I gave her a ten dollar bill (the total was $6.53) and she gave me $13.47 in change. I wanted to be honest, and told her that it was incorrect change. She asked for the $10 back (which would have been the correct change), but then gave me another $3.47. I tried to explain how she gave me too much change but she clearly didn't understand the math. After this encounter ended, she closed the window and I had to get her attention again because she had forgotten to give us our food. Although she seemed nice enough, I prefer businesses that hire cashiers who have at least a basic comprehension of elementary mathematics. read more

I stopped in drive-thru to take donuts to my grandchildren. If you're concerned about your health, stay away from Dunkin'. Employees with no masks serving donuts. One was coughing. I paid for my food and then Didn't take it based on what I saw. I asked for my money back and was told my order was correct and they would not refund. I asked why they weren't wearing masks And was told The lady at the drive Thru window was The only one required to. I left $8 later without donuts. Dunkin' doesn't get it. read more

The service is always terribly slow. You can sit in the drive thru line for 15 minutes waiting on an ice coffee. The staff is also very unprofessional over the speaker and will laugh and mumble throughout the order process. I'll come back for the coffee, but I won't be happy about it. read more

I always get a large hot coffee with cream, sugar, and a flavor (hazelnut, vanilla, or caramel). Lately the coffee tastes watered down like they have been brewing coffee with coffee grounds that have been previously used. And they have been giving the coffee too hot to taste it at the window so I can't immediately see if they actually added everything. After the coffee has cooled a little, I can barely taste the added flavor and it taste bitter as if no sugar was added and not alot of flavor was added for a large cup. This has happened the last 5 visits. read more