Go to this location often and usually it's good but we have tried getting the brownie batter donuts the past two years. Finally got there early enough today and get home to find the donuts didn't have the filling, just a large air bubble where it should have been filled. Tried calling but it went straight to the answering machine. read more

Stopped here with our very large group for breakfast on our way to Chicago. The staff were professional and friendly. The location and bathrooms were clean. Our orders came out in a timely fashion and were correct. I'd come back if in the area again. read more

Dunkin' - Dunkin' Energy Loaded Hash Browns - Donuts Near Me - Normal, Illinois

-10/10!! Wouldn't come again! Ava was incredibly disrespectful. I was treated poorly after having a small request on my drink. She continued to throw the cold foam out of my drink then handed me my drink with cold foam dripping down my cup. Another night I visited at 8:40, 20 minutes before close. I was told they were not accepting orders but I had placed a mobile order. They then made my drink while Ava belittled me. read more

Dunkin' - The cold foam dripping down the cup she later handed me. - Donuts Near Me - Normal, Illinois

Here at 5:30 on a Thursday evening and all the chairs are up. I'm sure because they mopped the floor. But workers made no attempt to put them back. So felt unwelcome and weird. Like we should not be in there but should go to drive thru. read more

Dunkin' - Inside - Donuts Near Me - Normal, Illinois

The workers here have gotten SO rude. We occasionally encounter kind workers, but most of the drive-through workers are unkind and snappy. We drove through this morning and were handed the wrong thing 2 times. Typically understandable, but she started telling us that it was some teenager's fault and turned to begin telling her off in front of us. We had to go back inside because she gave us the wrong food for our mobile order. She found it on top of their oven and tossed it onto the counter after telling me 3 times that they didn't have it and that I was wrong about the bag saying the wrong name. read more

Usually a good place to go. But recently has slowly gone downhill!! Both good and service. Today I stopped and they were out of donuts !! At 4:30pm !! Really? And already stopped with seasonal favorites. Such as pumpkin spice latte, apple cider and pumpkin donuts! Should have all these seasonal favorites until Thanksgiving!! Need this place to improve greatly !! read more

Have been here a couple times and love this location! Clean, usually not too busy or crowded, and the employees are fun and friendly. Our server today, Ronisha, was especially smiley and helpful and we had a great experience. Currently enjoying our iced coffees. I'm sure we'll be back real soon! read more

Dunkin' - the inside of a restaurant - Donuts Near Me - Normal, Illinois

Wow. Where do I start? Got some of the worst and most passive aggressive service. I messed up and forgot to ask for a non-dairy because I'm very allergic and the person working refused to change milk. I told them I can't drink it so they gave me this only partially full cup that wasn't completely blended (notice the green bottom). This is not acceptable and was clearly a passive aggressive attempt to get revenge for me asking them to make my order the only way I could consume it. They charged me an extra dollar for the milk and only gave me this drink that is only 3/4th full. Don't worry I came home to add more almond milk to it and the mend it even tho it cost $5.50. Not only, they refused to make a sandwich for me because they were going to close in ten minutes. I understand they were about to close but the store officially closes at 7 than it closes at 7. This just makes both the customers and the customers resentful when the staff thinks that they can close down the store early. This is bad leadership. The expectation should be the store closes when the store closes. read more

Dunkin' - a green smoothie in a plastic cup - Donuts Near Me - Normal, Illinois

Very busy drive through. Nice inside store. Some seating and is bigger than appears from the outside. Selection of doughnuts included heart-shapes filled with multiple creams and jelly. Maple glazed doughnuts, apple fritters and cinnamon rolls add to the typical iced/glazed offerings. I expected the doughnuts to look more professional looking like Krispy Kreme's but they were somewhat irregularly shaped and did not seem as appealing. Drinks are by far the drawing factorMaybe will try again. read more

I went through the drive through after ordering my coffee on the Dunkin donuts app and I had clicked on the free donut button and then it pulled up a menu for me to order my coffee. I got up to the speaker at the drive through and told them my name and said I wanted the free donut. They said they were completely out of donuts at 1:27 pm. I spoke to the manager and he wouldn't give me a voucher for the free donut I was supposed to receive when I placed my order online. I am very unhappy. read more

Pretty slow in all aspects. Takes long to go through drive thru. I would say out of the week 3 days they had donuts or bagels available they run out pretty often. read more

if you like routinely waiting 30 min for a drink and watching everyone who ordered after you get their orders first, highly recommend! literally my sixth time happening to me todaycrazy too because I'm always so nice and polite and it's never that busy when I go read more

Extremely busy during my Saturday morning coffee pics and tight crowded lot hardly got a parking spot but despite the rush friendly and engaging staff. I went with a cold brew with cream and shots of coconut and raspberry from all the typical food and beverages. Bummed to notice not coconut milk or cream offered yet or nitro. Prices are definitely better than other chains and tho my cold brew lacked the independent shop make taste and texture was good to have something flavored but not obnoxiously sweet. WIFI was easy to use and store seemed clean for busy it stayed during my hour there. read more

Latte tasted burnt. Thinking it was toasted sliced bagel burnt and stale. The service was OK. Used the drive thru. Had to honk for service Thought would give Dunkin a try. For the Money try someplace else read more

I'm a drive-thru customer about once a month here. Today 10 miles down the road I opened my toasted everything bagel w/garden veggie cream cheese. Or should I say "where is the garden veggie!!"...The bagel was barely covered!!! C'mon DD you got to do better!!! read more

A few years ago, I gave this Dunkin' Donuts a 2 star review for pushy service, but they have significantly improved! Service is friendly and staff is great to be around. read more

I was in the drive thru ordering drinks for my wife and myself when the drive thru order taker actually yelled at me when trying to Place an order. I love Dunkin' but that location I will not be visiting again read more

Normal , IL On my way to see Lincolns Historical home. Yes, I said that ! I love Dunkin Donuts coffee. I have the app, filled with credit, so I can get their coffee on the fly. That's what I ordered here. I am never disappointed. Beautiful location. read more

Pretty bad service. We tried to walk inside because there were no signs sayin that their dining room was closed. We had a mobile order to pick up and another order to place. We got to the drive up and they said go ahead when your ready, so we did. Then another person said just a second very rudely. We order and they were so rude. When we got up to the window they said pull ahead, in a very disrespectful tone. We said okay thank you, and they took a while to bring out our drinks when we say them sitting in the window... when they brought them out they handed them to us very aggressively and walked away. Will not go there again if they cannot show the slightly bit of kindness. read more

Always have the longest line... Today they didn't have the inside of the store open either. It's worth paying extra for starbucks or going extra 3 miles to another location!! I downloaded Yelp to give this review lol read more

Waited 20 minutes in line at drive-through. Finally placed order at speaker after being told to "hold on" and waiting several more minutes for them to come back and take the order. No one in line ahead of me, nor at the pick-up window during this wait. Drove up to the pick-up window and waited another three minutes with no acknowledgment of any kind - the window was shut. I finally tooted my horn to get someone to come to the window. I asked what the hold up was all about as I had been in line for 20 minutes for a couple coffees. The guy tells me they don't have any help and I can go elsewhere next time. Same comment from the manager. I've been coming here for several years. No more. I will take them up on their offer to go elsewhere. I told them to keep their coffee and left. NO MANAGEMENT at this place. read more

HORRID CUSTOMER SERVICE. They made my order wrong, and I'm positive of what I said since I read it off a screen. Then one of the employees gave me a lot of attitude saying "I repeated it back to you, this is what you ordered." and I demanded a refund and was going to a different Dunkin and she finally agreed to remake them while giving dirty looks at us the whole time. will being choosing a different DD next time. read more

Most unreliable dunkin I've ever been to. Staff is more times than not rude and unprofessional. They usually mess up my order too, you never know what kind of quality your gonna get here. It's a shame there isn't another one close to ISU campus. It's not run well and gets wayyy too busy at certain times. Needs major help. read more

Good service and great coffee! I love this place ! It is extremely busy during the school year ! Look for coupons in local newspapers, online, or when using the dunkin app! read more

This is the worst DD we've been to... Always something wrong with our order, and out of something! Today they forgot our milk and out of bagels. Last time they were out of chocolate frosting for donuts!!! We go there bc it's convenient as we're leaving town for kids' weekend sports, but if you have time go across town to the BLOOMINGTON LOCATION--people there are competent and the owner actually cares about your feedback! We've completed MANY surveys for the Main Street location and the owner never changes anything! read more

Dunkin' - That's the disgusting, giant pile of crm cheese plopped in between the sliced bagel! Why not a little tub I can do myself? Yuck! - Donuts Near Me - Normal, Illinois

Awful DD. Every time I go here and tell them SPECIFICALLY what I want, the coffee ALWAYS taste awful! It's like they don't listen to what you tell them! Awful and I have given them MANY chances! I have had 1 good experience here and that's it. The rest of my experiences have been awful, just like their coffee! Don't recommend this one! read more

They make my coffee nasty at all time and I really HATE this place and i wish I can give you a zero

I highly do not recommend this DD's. I thought it would be super convenient to use the app, and it was, but the customer service is LACKING. I find it hard to believe this place is so busy like it is when the employees treat you like sh*t. Thanks but no thanks. read more

I had a terrible experience this morning. I placed my order at 11:45. It took us 20 minutes to get through the drive through and was told only 2 online orders could be picked up. okay fine.... so i decide i'll go in after taking the time to park. it's now been half an hour and when i go in i'm told my order is non existent and i show the receipt and am told "i don't know" then when they find my discarded ticket it takes time to make my coffee and find my donut and overall it took super long to get my food. Masks were also taken off in the process while behind the counter. Will not be visiting this location again. read more

In an effort to save space I will review Dunkin in the next two sentences: -Just go through the drive through, you're aren't missing anything inside. -Don't go here for anything other than their donuts (and maybe their coffee if you're into that sort of thing). read more

The food and drinks were fine, but the service was ridiculous! So rude and unprofessional!! I understand how it can be stressful working at coffee place where it is busy and crowded, but showing respect to your customers should be expected. Especially if the customers who are GIVING YOU THEIR MONEY, are kind and respectful. When we first got in to the line we were told to hold on for about 2 minutes. When we ordered our drinks, we realized that a pick up order that we had placed was placed to the wrong Dunkin. Since there was many drinks on here, we had to quickly order our own. The person taking our order yelled at us many times for 3 second pauses that we had to remember the many drinks. We were shouted and told that our order came out to 9.95 before we could even get a word in for our next order. He told us rudely "that is what we do here, if you're not going to order in time we complete your order , we are not going to wait around." Even though we had to wait 2 minutes for them to take our order. Hypocritical and ridiculous.I'm pretty sure this name was Andy. It was a male. read more

This place sucks. Don't order through their app because they forget about you every single time. If you want fast service go through the drive through. As I've been sitting here for 20 minutes I have seen every breakfast sandwich and bagel prepared with bare hands. read more

Worst customer service i have ever experienced. Super rude and aggressive. Would not recommend going to this dunkin.

Insane how busy this Dunkin gets but it tells me they are doing a good thing. If you go past 9 on a weekend morning the line will be backed out onto Main Street. Love their hot coffee with just cream so I can enjoy the flavor. When I'm in the mood for iced coffee, I add a mocha or french vanilla flavor swirl- something about iced makes me need it on the sweeter side. Blueberry munchkins are addicting. Glad I live close to this place. read more

I just want to give a shout out to the Normal Dunkin morning crew.. Monday and Tuesday this week the speaker was not working, but the way this team handled it completely WOWed me. They handled the situation calmly and the best way they could. I am a "frequent flier" and they are always so friendly and just great customer service. Well even through a tough situation they managed to realize that I was in the long line of customers so when I got to the window I was greeted by Alex with a "Good morning Karen, here is your coffee" as my order was waiting for me. That says ALOT about customer service. Great job you made my day!! read more

This Dunkin' is horrible and never gives the correct change back and give me the wrong drink every time

I recently became a regular because the coffee is delicious and there are more breakfast sandwich selections all at an affordable price. However I will not be returning. I ordered a flavored drink and did not get the syrup in it so it was just espresso and milk. Well I am an understanding person so I called just to give them a heads up not expecting anything free. However the lady on the phone I believe her name was Ashley. She is a shift leader she said. Anyways she kept insisting that I gave her my name for a free drink. The whole call she was absolutely rude. Then the icing on the cake she said to me "Mam' it would be faster if you just gave me your name". I hung up because it was so rude. In all my years that I have worked in customer service that is the literal rudest thing I have heard. I will not be returning. That makes me sad because I've been craving an iced pumpkin macciatto. read more

Seriously it's Dunkin a Donuts. I'll spare you the details on what they serve and what exactly to get. You should know the place. Good coffee, OK donuts. I'm just glad this location is open 24 hours. What I've seen they usually close at 9pm. I'm a late owl so this is awesome. I've been to this location many times past midnight. Sometimes even as late as 3-4am after getting a few drinks in me. It's just very odd to me that other DD locations close so early but I do appreciate this location being open late and at odd hours. read more

I keep trying to give this place a chance, but after over a year of being in business, I still feel that they have focused more on being fast than getting the order right or making sure the drinks are made correctly and made to taste good. I just got a latte there this morning that tasted like it had no actual coffee in it. Whenever I have gotten an iced coffee from here and ask for only a little cream and a little sugar, my drink was flooded with it. I drank it, but it did not sit well with me. I'd recommend going elsewhere if you're just looking for coffee. If you want donuts, this location is fine for that. read more

They LITERALLY always mess up my coffee. Their job is not that hard... they never put flavoring in my coffee when I ask for it TWICE. And when they do get it right they put WAY too much cream in the coffee and I feel like I'm drinking Iced Milk with coffee flavoring. read more