I wish there was a drive through. Parking is tricky when it's busy. Service is good. Food is consistent with the others. Garbage outside could be picked up more often read more

I've tried this place 3 times !! Everytime my coffee tastes burnt, old or it's made wrong ! IM DONE !! Supposedly their building a new store next door?? If the coffee and customer service is like this good luck .. I know go to the one in Norridge always on point and coffee is FRESH read more

Great spot for Dublin coffee and donuts - my daughter loves this location. Very roomy and comfortable coffee shop read more

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Ugh. I should have read the reviews before I went. How does a business not care about their customers?? Rude. Rude. Rude. Not a good morning or a thank you. There's plenty of other DDs in the city. read more

They young people are very rude , slow and lazy. I had bad experience few times already and will not go there anymore

I want to express my heartfelt gratitude to Khan Azam for her outstanding costumer service for our kids. We live nearby and come here all the time,just to see AZAM. My kids absolutely love her, Even when we are far away,they refuse t get donuts elsewhere because they want to visit this location specifically to see Azam Khan. She is soo sweet, kind and friendly. Thank you so much for your hard work and for bringing joy and warmth to our community. You truly made this place special! read more

Worst service I have got in a while this place was doing fine last week and now the last couple times I have been going my order have been completely wrong or today I got a wake up wrap that wasn't even a wake up wrap when I received it it was a crumpled up tortilla with the bacon not even on the inside of the wrap, and when I told the worker I also had a donut with my order he rolled his eyes at me as he turned around. I mean they could have faked it at least. I wish I could give this 0 stars read more

I always get my drinks with lite ice because they always fill the ice to the brim of the cup. I am not paying for ice, I'm paying for my latte. Never in my life has a coffee shop given me 2 inches less of a drink because, "thats where the ice is supposed to go". I can walk into a Starbucks right now, ask for a iced drink with ALL the ice on the side and they will still give me the whole cup of coffee because that's what I PAID $5+ FOR! I order on the Dunkin' app all the time, request lite ice and this has never happened until I ordered from this location. You have lost me as a customer as I wi never go to this location again. Update- wanted to show what EVERY OTHER coffee shop does when you order less ice. Here's my order from a different Dunkin this morning read more

Dunkin' - What they should have given us. Large iced matcha with LESS ICE - Donuts Near Me - Park Ridge, Illinois

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Stopped in for coffee and... Should've reconsidered after the gal who took the order had no personality and the place was rather dirty considering it was empty and employees were not doing anything when we walked in After cleaning a table to eat and drink went to use the restroom, after a large coffee, and to continue our journey. To my surprise, shock and horror was told they were locked because "someone locked the keys inside, and there was nothing they could do." I shock my head and left Tell me the employees never use the restroom or wash their hands and entire shift? I don't appreciate being lied too so blatantly! Disgusting place!!! read more

Picked this place this morning because on yelp it list a drive thru. IT DOES NOT HAVE A DRIVE THRU. Staff were wearing masks and signs were up to be aware of space between customers. I got three each of two donuts. Neither were super fresh tasting. Same thing we get from our local Dunkin since nothing is made fresh in house its all shipped from a factory bakery. It filled the donut need and spectacular was not expected. read more

I don't know why you guys are hating on this location, it's great! The staff are so nice, the owner included. They recognize me, heeyyyy!~ The stellar crew always gets my order right. If there's a line, they keep it moving. On the off day there will be a short wait for your order but no longer than you would wait at Starbucks, and it's obv that the simple stuff still comes out quick - like it's five people deep at the pickup window and they're still handing these gruff dudes their black coffees super quick - I can appreciate that kind of service. They have a special going on right now through April - there's one deal every day. A bagel + cream cheese for 99 cents on Wednesday? Don't mind if I do. I could - I really could - ask for a drive-thru though. read more

Dunkin' - Storefront & spring 2018 specials. - Donuts Near Me - Park Ridge, Illinois

Every time I go in here these people are miserable they really need to take a class how to deal with people . Would it hurt y'all to put a smile on your face and say good morning it's called customer service. Maybe there's a class that you guys could take . I seen one good review on here that must've been a manager pretending he was a customer. read more

Service sucks. $1.49 for yesterday's donuts? Ridiculous. Inflation gouging. Used to be 2 egg sandwiches for $5. Now 1 for $5.99. Must be supply chain issues. LOL. Never again. read more

They are not friendly at this Dnd!...I wanted light on the cream on my iced coffee, but drank it anyway, and they knew it, the girl said she didn't know...dahhhh, the guy never told her So on my way to the "out of order" bathrooms with two little ones, I asked for alittle coffee to just make up for the iced cream(hardly any coffee) in my previous order!...they refused, just bad customer service!, just awful!! read more

My experience here was alright however the chocolate cake donut and boston creme donut did not taste fresh. I've had dunkin before but this was probably one of the places that had donuts that were kinda stale. Service was alright but just the donuts were kinda bad being only at 12:30pm. read more

Worst Experience Ever! Took my 3 kids for ice cream last week along with their grandparents..... 1. The man behind the counter, who looked like a manager, did not have a mask on. Not even a mask hanging off his face. We were the only people in there, all masked including 3 young children. People came in after us, all masked. You are serving my food- during a pandemic, with a mask mandate in place, you should have a mask on. When asked where his mask was he simply said he has been so busy to put it on. 2. We ordered these little ice cream cups with animal creature additions. I had to ask for the sprinkles and when asked where the topper was, he said all the ones they got "were bad." (Photo attached) 3. Grandparents ordered a sundae and he said they don't have any topping (chocolate syrup, cherries, whip cream). So they could only get a cup of ice cream. 4. Grandma decided against the scoop of ice cream and ordered a chocolate shake. Well he clearly measured wrong and didn't make enough. Added milk to fill the difference which basically created a cup of chocolate milk. Terrible experience. Place was pretty dirty and not picked up. I get everyone is having staff shortages but somethings should not be overlooked. Won't be back to this location! read more

Dunkin' - a sign in a store window that says creature creations into the sea - Donuts Near Me - Park Ridge, Illinois

I'm a visitor and came here on a Monday morning at 9am. I almost sweat my ass off walking from a hotel on the other side of the freeway, so I appreciate the air conditioning in this place. It was not crowded, people came in and out but everyone was served quickly. I ordered a donut, coffee, and a breakfast sandwich and I got everything within 2 minutes. I think management was trying to time how fast everything came out so that's good for them to rate their own service. All the food was fresh and tasty. I've had donuts from other Dunkin' Donuts before and they don't seem to be that good. But the maple donut I had here was actually pretty good, I could tell that it was freshly made and was not dry and just sitting there. The coffee seems to be slightly watered down to my liking, but is decent. read more

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This Dunkin Donuts is a great place to stop if you are waiting to get someone at O'hare. It is just off the Cumberland exit of the Kennedy and has ample parking. The food here is pretty straight forward: donuts and breakfast foods that are shipped to the stores. A big bonus if the staff here. They are extremely friendly and efficient. The coffee always tastes like regular Dunkin coffee. They do have a fully built out Baskin Robbins so this is a good place to grab a cool treat. Prices are standard with any Dunkin Donut's national promotional programs. There is a ton of seating both indoors and outdoors on the patio. The seating area is always clean and it doesn't get too loud in there when crowded. The outdoor patio is wonderful in the summer and you can tie your dog up. On Sundays they have Ms. Suzette come in to do balloon art. She is great with the kids and is a wonderful person to liven up your Sunday. Balloons are free, but of course you should tip her a few dollars! read more

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Justin the worker was super friendly and very accommodating when we stopped in after dinner Sunday night. Very clean and great flavors of ice cream here..... read more

Stopped in for a quick coffee. It's near Ohare just off I90. Not only was I blown away by the service but I had the best Carmel Iced Latte! Today is the 31st and I enjoyed a $1.79 scoop!! Very nice! read more

Brand new location. Fast and friendly service. The owner got number of these stores all over chicago land and the biggest one is on dempester and waukeegan in niles. The store has a hidden parking but very convenient. Nice chairs and tables, haven't found them at any dunken before. I will be back read more

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I used to love this Dunkin until the original manager left. Now it's down graded and the service is alright. There is one employee that I see every time I come in, she knows right away what my drink was and she is super friendly....i guess she went for the assistant manager position and they turned her down. What a disappointment because she is one of the nicest employees. Anyway, go to the location at your own risk..if you go make sure Amanda waits on you, that will probably be the only way you get good service. Update: I found out the manager passed away thats why he is not there anymore. Amanda still works there and is still the best employee. read more

first of all, it took this place like 15 min to just confirm my order. then they took another 20 min to prepare my order which was only two bagels w cream cheese and an iced tea which should take 10 min. THEN when i received the order finally, there was like no cream cheese on either bagel. i ordered EXTRA and there was less than a normal one would have. disappointed. read more

Dunkin' - Bagel with Cream Cheese - Donuts Near Me - Park Ridge, Illinois

I was there on December 30 at 16:05 AM and I ordered a egg sandwich with cheese and bacon. I didn't know until I got home, it was a Bagel and cream cheese. They need to pay attention to people's orders at this location. read more

A coffee in the morning is the make or break of the day you can't always try the coffee if you get a hot coffee right away because it's too hot and with the rush that most people are in to get to work when they finally get to work and try the coffee and it's supposed to be slightly sweet but it's a bidder fucking garbage drink Ken or whatever his name may be the manager literally looked at me and knew they were out of the sweetener that I wanted and did say a word just feed me this disgusting beverage read more

Wow best Dunkin experience ever. Food was fast good and staff amazing. It's great to know they are here for when I need to go to the airport. Will be back. read more

This place is wildly inconsistent. Some days you go here and have the best coffee of your life and other days you leave wondering why you even bothered. I've always tried to give this location the benefit of the doubt, but today they lost a customer permanently. Today the employee must of woke up on the wrong side of the bed, because she was slamming food orders down on the counter in an aggressive manner and had an attitude every time she called the next number. When my number was called my food was obviously thrown together hastily, I received a large coffee that was 2/3 of the way full and my other coffee tasted like sugar water. I can understand they were busy and waiting patiently was not a problem for me, but when an employee is having a bad day and they feel the need to pass that on to every paying customer that is inexcusable. read more

If I could leave a negative star I would. This is the worst run place I have ever seen. Ever. The employees do what they can in a crap storm but they're against the power of complete indifference by owner and manager. Their machines are always broken and they're always out of crucial products and they always get orders wrong. Not just mine--whenever I'm there there are at least two other people complaining about their orders. The owner and managers couldn't care less and are hostile and rude when orders are wrong or customers have complaints. If you have a choice NEVER GO HERE. Because no matter how many complaints they get they're never going to change or care. read more

In the last a months this location has gone down hill. From the morning workers taking your order while eating. To mixing up your order. The last time was the doors being locked at 0430 with customers knocking on the door. ( they say they open at 0400) The. 2 workers just ignored the knocks on the door. Not the best customer service. read more

I have been coming here for a month every morning Monday thru Friday for a month. The people seemed friendly enough, but as other reviews of this DD, it seems only a few are pleasant. My order is right only about 50% of the time, and takes way too long to make. This past week, a young blond woman taking orders at the register was on her cell phone yelling "I'm going to come home and beat your fu***** a**" to someone on the other end, along with much more vulgar words that didn't seem to end. The "f" bomb was dropped at least 5 times. The other employees didn't seem phased by it. And what looked like that manager (in regular clothes behind the counter) didn't even lift his head. I wish there was a different location on my way to work. read more

Stopped in for coffee and a breakfast sandwich and the girl that took my order took it upon herself to change my coffee. I told them to tell her to stick it where the sun don't shine and they hesitated to give me my sandwich and at this point I was really pissed off and they finally gave me the sandwich and I walked out and I was so aggravated I opened the door and threw it back inside the place and told them to shove it. I will never set foot in this place again and I will not allow my employees to stop there for coffee either. This ignorant girl should be fired immediately... read more

I am a former employee of this dunkin donuts, and if i could give it 0 stars, i would. emotional abuse came from customers and employees onto me, being called names, yelled at for not doing something right on my second day, etc. The morning manager, Asra, who i usually worked with, wasnt even going to pay me for my training. she said i should come in for two hours, and only two hours, to do a bit of training. i was there from 8am to 2pm. she wouldnt let me off. i wasnt even going to get paid, and i pushed it and am only getting paid for two hours. a lot of the people who work there are such low class people, and it bothers me how horribly they treated me. i burned myself making tea for a customer and the night manager, aktar, who has zero customer service, yelled at me for making a mess. a woman brought a phone in that someone had dropped on the ground and one of the employees took it. when a lady came in, panicking about losing her phone, i excitedly told her we have it, and asked the employee to give the phone to her. after the woman left with her phone, thanking me, the employee called me a dumb bitch and stupid, and her and a few other employees were in the back mocking me for the way i excitedly said, "ma'am, we have your phone!" and they were laughing. it turns out the employee didnt want to give the phone back, as she was going to reset it and sell it. all in all, horrible employees, horrible customer service, crap training, this dunkin donuts is horrible. read more

This is also a Baskin Robbins. Guess what they still suck. I ordered, over the phone, the chocolate chocolate Oreo cake. This cake is one they advertise and has a fudge glaze covering it. I asked for the lettering to be in white, like on the website (I could not order online for some reason. Might've been correct then. ). I asked for it to read "Happy Birthday Cole ". My bad to not spell it out. Not one thing correct and they told me they couldn't do anything about it because they didn't make the cake, the writer on the cake wasn't there. Ugh. Go elsewhere. read more

Dunkin' - Wrong cake, wrong frosting color, Happy B-DAY, really?!?? Yes, there is room for the word birthday. LAZY. - Donuts Near Me - Park Ridge, Illinois

Was at this location last night and received the best customer service from a Dunkin Donuts employee. Stopped in late to satisfy a craving for some ice cream right before closing time, and Lewis was the person closing up. What made this experience so great was Lewis' positive and friendly attitude. He was friendly, smiled and was fun to talk with as well. This location is lucky to have such a great employee....will be back for sure again!!! read more

If I could give less than one star i would. Service is very slow even when they are not busy, the employees are rude and talk inappropriately in front of customers. The facility itself appears clean but who knows. Since the staff is subpar i have my doubts. I came in today to get 2 large regular coffees black. I wasn't greeted as i approached the counter and in fact i felt as if i was a burden to the cashier i even walked in this establishment. The order took a very long time to come out even though i was the only one in line. Several employees were standing around talking and i felt like no one cared about my order. Employee tossed a carboard cup holder at me when i simply asked for one because I ordered TWO drinks. Rude and horrible service. read more

To be honest, this place would always mess up my order and everyone is just so unprofessional. I go here because it is close to my work and I wish I pass a different dunkin donuts. read more

I visited this store 12-15-14 and was embarrassed for the workers there when the nanager on the morning shift was talking to the crew with disrespect and very rude.He needs to learn how to talk to his crew with respect he needs to go to a class to show him how to motivate his crew. There was a young lady working there that was so embarrassed she quit doing her shift in front of customers he is not a professional at all replace him or you wont have people that would want to work there. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

I went into this store this morning looking to buy my normal iced coffee. I ordered my medium sweet French vanilla swirl iced coffee with cream and sugar and once I got it, there was no swirl syrup in it. It was regular iced coffee with cream and sugar. This never happens on the weekend. read more

This place is such a disappointment. I was so excited when it first opened because it's close to my house. Horrible service, lazy staff with attitudes and no organization. I've given this place a few chances and I'm officially done. I rather drive a distance to another location than come here. What a shame. read more

Worst customer service. Please learn to say please and thank you. It's good for customer service