Absolute worst Dunkin' I've ever been to. Extremely slow. Horrible service. Do not recommend. Honestly, if this was adjusted world, this Dunkin would've been shut down a long time ago. read more

"Just your friendly neighborhood Dunkin" might be a better slogan for this location. You can find me here 2-3 times a week and maybe even twice a day after 2pm taking advantage of the $2 medium cappuccino. I use to order the lattes but noticed it was more fattening, I can personally vouch for my regular breakfast order: a medium iced or hot (depending on the weather) coffee and the 2 for $2 egg & cheese wraps, yummy!! which comes to a whopping $5.58 or less (You can't beat that!) When I'm feeling a sweet tooth I always go for my all time favorite"the glazed donut". I must say, I have so many good things to say about this place--from the fast service, especially now having to just go through the drive-thru to the friendly staff, to the fun variety of 60s-00s music they sometimes played (Nirvana, Britney Spears, Beatles, etc)--but I will leave you with this: if your always on the hunt for a workspace with the ultimate coffee/ seating/ WiFi trifecta, you'll find it at Dunkin. However you would have to wait until this pandemic is over to actually go inside and have a seat. read more

I have to report this business because every time I try this Dunkin the food quality is beyond poor their coffees taste horrible their drinks and donuts are just bad this place needs to get shut down Department of health needs to go in there and read them because something is going on today just blew me off that they have the nerve to give me a burnt chicken stuffer croissant and then when I'm talking to the associate he tells me that their toaster is "F**** up" yes he used the F word... . I'm disgusted and will notify Dept of health. Last time the manager told me that the chicken stuffers were left overnight to thaw out that's a health condition that needs to be checked because you do not leave meat riding overnight to thaw out I don't care how frozen it is nothing should be left out especially when my sisters are always in restaurants read more

Dunkin' - Burnt hard chicken stuffed croissant! - Donuts Near Me - Pine Bush, New York

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Update: Management was nice enough to reach out, shows good customer service. Also our last visit yesterday the employee was very sweet and offered my dog a pup cup, random kindness like that is appreciated. Seems like a few of the employees have changed the last couple weeks and things are running smoother. Fingers crossed it stays well oiled :) read more

Dunkin' - Pup cup - Donuts Near Me - Pine Bush, New York

I know Dunkin' isn't 5 's but come on. Have pride in the service you provide to others. This morning made me creat this account. I will now hold establishments accountable for the services they provided. Todays D&D trip included a frozen egg ( quite literally ), which I had to turn around after leaving and get back in line and do it all over again. Guess what, cold egg again. This however was not the reason for this rant. My bagel with cream cheese they I ordered looked malnourished itself. Poor bagel. I wish I could have fed my bagel a better bagel to beef it up a bit. Picture below, come on. HAVE PRIDE IN YOUR WORK. DO BETTER DUNKIN' read more

Dunkin' - Bagel with a smidge of cream cheese. I'd be fine with it if they had taken a smidgen-of the price of the cream cheese. - Donuts Near Me - Pine Bush, New York

In line for 20 mins and only 2 cars in front of me. Wish there was no curb here I'd be out of here. Ridiculous

This is a small Dunkin Donuts with a drive-thru alongside Route 52, situated in front of a strip mall. This is surprisingly small, considering it's right in the heart of town on a state road that has no other DD's nearby. I would assume the small parcel of property has difficulty handling high volumes of drive-thru traffic at rush hour. I was passing through town late Tuesday afternoon and stopped to get something to drink. There was only one car ahead of me, which staff processed through very quickly. The cashier was super friendly, made small talk, and gave me their law enforcement discount (which was legit). Another attendant who delivered my beverage was also extremely friendly and made brief small talk. My order was hot and they made sure to give me a napkin in case I spilled it. From start to finish, it took no more than 90 seconds at the drive-thru, including the car ahead of me. Staff were very efficient and friendly. The grounds of the building also seemed clean. The lawn, bushes, etc. were maintained and there was no garbage laying around on the ground. read more

The Pine Bush Dunkin drive-thru is a train wreck. Plan on spending 20 minutes or more in a 4 car line. Hire more staff and pay them better.

Visited on my bachelorette weekend and the staff was amazing! Evette is outstanding!!! Highly recommend!!!! read more

Dunkin' - a group of women wearing hats and sunglasses - Donuts Near Me - Pine Bush, New York

Why the hell a) does it take so damn long; b) is the order NEVER correct, and c) does the coffee ALWAYS taste sour?! The sour part always gets me. What are you folks putting in the coffee? Are you not cleaning properly? Are you trying to save money and cut corners? I don't understand how this Dunkin survives! It should be shut down. Also, whenever there's a promotion for ordering ahead online, the system seems to conveniently be "offline". Management never seems to want to talk to you, either, which baffles me. I wish a Starbucks would open in town and this place would shut down. read more

Place is garbage after new management lines are super long on any day and orders are always messed up avoid this place unless you want to be disappointed and dissatisfied read more

One of the worst Dunkin Donuts I have ever been to. My first visit, the counter girl was nice. However, they were already out of croissants early Sunday morning. And the people prepping the orders in the kitchen were not the friendliest. My second time here, I was about to start my journey home and really wanted an iced coffee. The counter person was a disgruntled high school or college student who apparently hated life. He definitely hated his job or just everyone in general. I ordered a large iced hazelnut coffee. When he handed me my order, it was a large hot plain coffee. I was so not in the mood to get into it with this child so I walked out and sucked it up. Luckily I had received a survey on the bottom of my receipt so my review went right to corporate Dunkin Donuts. On my first visit, I had talked to the lady behind me in line and she is a local. She went on to fill me in on how this location was constantly running out of items *bagels, croissants, etc* on a regular basis because the manager under-orders all the items on the menu. Unfortunately, it is really the only place to get a coffee to go up in Pine Bush so I will most likely have to stop here again next weekend, which I am REALLLLY not looking forward to. The only reason this place is getting two stars is because of the nice girl on my first visit. read more

I have gone to this Dunkin Donuts about 10 times out of convenience and can count on 1 finger how many times they have gotten the order right. The dunkin stuffed bagel minis come sometimes almost frozen in the center. I have ordered snackin bacon that came almost raw. I have had to repeat the order many times at the window for them to still get it wrong. Today I asked for a medium hot chocolate and first received a coffee and then received a cup of luke warm water. They have kids in there with no supervision and too locked up in other conversations to really care. On 2 of the occasions that they got it wrong they argued with me that I said Iced Latte instead of Hot Carmel latte ( I never ask for or drink Iced lattes) and then decided not to put the carmel in it. I have been to Dunkin Donuts all accross the country and normally enjoy them but it is ashamed that the one so close to my house is soooo bad. And they have proven over and over that they don't care. They treat the customer as an inconvenience. STAY AWAY read more

*DON'T DO IT* Drive 10-15 minutes out of your way to another store. Seriously. This place is literally the worst. THE WORST. I can not stress that enough. Dunkin' is already a sad excuse for a coffee shop to begin with, so the bar is set pretty low, but this one in particular is something out of a nightmare. Like many others before me have said, I've given them way too many chances, purely because of convenience. But I'm done for good this time. Based on the fact that several other reviewers have similar feelings, most of which are from 3+ years ago, this location is and has been under piss-poor management for quite some time, with no hope of changing any time soon. Currently I'm in such a foul mood over the stupidity that just ensued that I'm writing this simply as a warning to avoid this hell hole at all costs. I'll follow up with a better explanation in another review once I've cooled off so as to avoid using any further profanity... but don't expect any more stars. read more

This Dunkin' Donuts is an absolute abomination, they never have food Prepared for customers. Furthermore they rarely have working drink machines. Theirs no point in going to this dunkin because you will 100 percent not be satisfied. read more

The best ever. I definitely would recommend this Dunkin'. I come to this Dunkin' because the manager Lisamarie and her crew are so friendly. They make the best lattes. read more

UPDATE: Had to come back and give this place 1 star instead of 2. I made the mistake of trying this location again (Every week there is a new set of employees, I was hoping they got a good batch this time). I ordered a Dark Roast iced coffee and a donut. I pull up to the window, and the guy says "Dark Roast and a donut right?" I say yea. He hands me a coffee so light it looked like iced milk. Then he says "Have a nice day". Its like ...dude you JUST confirmed that my order had a donut in it as well. "Wheres the donut"? "Oh my bad, hold up"... gives me the donut. A buddy of mine actually enjoys this location - he orders what he likes to call a "Mystery Bag". You order a donut - and pretty much 8/10 times you get a bag with some mystery (wrong) item like a hot sandwich in it or something. So hey, maybe you can use this shit location to your advantage like him :-D read more

I don't know why!! Why!! I keep going back! It's convenient in a nutshell.. Ever since they moved across the way it has gone to shit.. Sure it's nice, clean, new. But they never ever get my order right! Ever! And god forbid u order two sandwiches and more you are not getting what u ordered! I just ordered a bacon and egg white on a toasted multi gran.. Not hard right. I mean obviously they charged me for it so you would think it would be correct, it's right in front of their face! Nope I got an egg white on a plain bagel. That's it! No bacon. And they didn't have ketchup! One time I went for just a blueberry muffin, running late for work. The dude gave me a fucking chocolate chip muffin! They don't even look alike!! I got a coffee once. Not hard t/a skim milk .. Bam that's it.. I got a black coffee! Whhaaaatt!! I am done with this place.. No more of my money.. read more

Dunkin' - My husbands ice coffee.. More like milk and sugar with ice - Donuts Near Me - Pine Bush, New York

This is a new location in town and quite an upgrade! Having a drive-thru is a huge boost.I have visited this location a few times since it has opened and a couple of times there was an issue with getting the order correct at the drive-thru. Inside was fine but maybe they need to get a little more training on their window operations... read more

This Dunking donuts is great for Pine bush. Service is good and there drive through is great when your on the run. I recommend everyone give it a try. read more

If I could give them no stars I would they suck, I ordered a hot tea light and sweet, with no tea bag. And a bagel with cream cheese. My bagel had two tops. I can't wait to call the store manager tomorrow and complain. Terrible terrible service. read more

If I could I would give this dunkin a 0 star review, sadly that is not an option (HINT HINT yelp...). The reasoning for this 1 out of 5 review you may ask ? Let me fill you in. I am an ESSENTIAL worker, I don't ask for much on my 40+ hour work weeks through these desperate times. But god forbid I ask for a butter-pecan iced coffee at 6 am!! It's just too strenuous of a task for these nimrods. This place has no hope! - in case you are wondering, yes i did get my iced coffee - hold the butter-pecan! read more

To whom may concern.. I experienced a horrible time at this Dunkin. Aside from getting my order wrong, making me as a costumer feel like a nuisance, pouring my "iced" latte into a plastic cup only half way and deeming it acceptable to serve pipping hot is NOT what bothers me most about this Dunkin. To me what ensures my lack of return as a consistent costumer to the Pine Bush Dunkin Donuts is the level of disrespect and condescending, hostile environment given amongst workers when I was there. The treatment is unacceptable. If you drive up to the Pine Bush Dunkin... take the extra time turn around and find another. read more

My coffee, for whatever reason, was so perfect (medium hot with 2 and 2) that I felt compelled to write this. Thank you to whomever made my coffee at 8:30 am on that Tuesday in late July. read more

WHERE ON EARTH ARE THE DONUTS!!!! Seriously, this place is called Dunkin' DONUTS!!!! WHERE ARE THE DONUTS!!!! I DON'T UNDERSTAND! The coffee here is meh. I don't come here for coffee. I come here for DONUTS! AND THERE'S NO DONUTS HERE! THEY RUN OUT. I MUST HAVE BAD LUCK OR SOMETHING, BECAUSE WHENEVER I COME HERE, THEY'VE RUN OUT OF DONUTS!!!! I will admit, the donuts that they have are good. The jelly donuts are good, and the Boston cream ones are too. This place always seems to have munchkins. And the muffins are spot on! That is, if they have them there. Seriously, whenever I go here, THERE'S NO MUFFINS OR DONUTS!!! People must eat all of the donuts or something! I really don't understand. The staff is nice enough. BUT THERE ARE NO DONUTS! This management of this place should take notice and get more donuts so shortages like this don't happen. That is what management is for! Either I always go in at the worst time possible, or this place just never has donuts. And one more thing. Why are they renaming this place DUNKIN'??????? This has been Dunkin DONUTS for YEARS!!!! THIS IS THE PLACE YOU GO TO GET CHEAP DONUTS!! NOT COFFEE!! DONUTS!! THE COFFEE HERE ISN'T THAT GOOD!! SINCE WHEN IS DUNKIN' DONUTS A COMPETITOR WITH STARBUCKS? read more

Ordered just a large black coffee. Nothing complicated or special. It tasted awful. I was very disappointed.

I was in there about 2 weeks ago and I had to wait for about 45 min for a coffee and a sandwich I hate waiting they needs to do there job and if they have customers up front they should do them first by the way they need to stop doing the drive through and help people up front today I had to wait about 5 min for my food and coffee and on Monday I had to wait 10 min I think that they need to get there Ass off of drive thru and help people up front. Like tonight I noticed that they were people up from and this kid was on drive thru by the way. If there is a person up front help them not drive thru they need to do there fucking job. read more

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this is the worse service ever. i ordered a green tea with nothin in it and am sitting here for 30 minutes. i wanted pumpkin but they didn't have it for the 4th time in a row. i will gladly be driving to Walden whenever I need Dunkin now. every single time it's terrible and the drive through is not better. read more

They keep a clean place, but as others said, service is not great. They always seem to mess up my order in one way or another. Most of the staff is nice, just not attentive. read more

SKIP THIS PLACE AND GO TO MCDONALD NEXT DOOR----I can't begin to explain how rude and unprofessional the Dunkin' staff is, ESPECIALLY The morning staff. Every time I go there in the morning one of the workers has and attitude. As for the manger she is just as if not ruder. Please, the next time you can't here me through the drive through speaker ask me nicely to speak up. I happily would. It's a better option then yelling at your customer. It's ridiculous that a majority of the staff have not been fired for their behavior. The staff at the Mcdonald next door is much kinder. That and they use real egg in their breakfast sandwichs. Please don't waste your time. I know pine bush doesn't have much but this place isn't worth it. read more

Came here and got a large hot coffee with cream and sugar. Coffee tasted bad I opened up the lid and my cream was curdled. Also got hash browns they were hard as a rock looked and tasted like they were cooked 3 times. WILL NOT BE RETURNING read more

Terrible. Talk about lazy. I went in to order a mango smoothie, and they said their smoothie mixer is broken, and yet they can crush the ice for the coolata before me? Improvising isn't hard. I also ordered a chicken wrap and I regret taking a bite. I know it's fast food but c'mon: it wasn't busy as at all. It's not hard to take something that's already cooked, and reheat it. The wrap was messy and the chicken was cold and soggy. The tortilla that it was on- completely stale, and not in a heating it up with work kinda way. I wouldn't feed that stuff to my dog. The tables were messy, and the floor looked sticky. It was just gross. read more

Unnecessarily long wait time, rude staff, incorrect orders, need I say more. After waiting in the drive thru line for about ten minutes (with only one car in front of me which just so happened to already be at the order station), I finally pulled up to place my order. Unfortunately, there was no cold brew left, which I understand that sometimes products run out, it's inevitable. However, the speaker was having issues and we could only hear slight words under a steady hum of static. After about 30 seconds or so of that, the drive thru worker proceeds to shout "WHAT DO YOU WANT?". We instead pull up to the window itself to see the worker hanging out the window and she says "Did you hear me? What do you want?" Needless to say, this Dunkin has lost a customer. I really hope they work themselves and their issues out because with a prime location like that, they should have PLENTY of business. Such a shame read more

Today June 21st 2013 i have once again had another terrible experience at this Dunkin Donuts located in Pine Bush NY it seems that every time i go here in the morning im waiting longer then 10-15 minutes for my order to come out cold or wrong! Im highly upset at the way they do things in this location! Almost every time i've ordered an iced coffee ive gotten a hot coffee or they have just plan messed it up by either putting no sugar in it or making it dark instead of light! Another thing is they smoke right by where u pick up your coffee in the drive thru window this is disgusting no one wants the smell of smoke in their car when going to get a coffee what if you have kids in the car i mean come on have some respect for people who don't take part in that disgusting habit! They really need to clean house and get all new employees and find people who know what they are doing! read more

I went in there last night to have a donut and one of the workers were rude to me by the way because the drive thru windows was open and he got mad at me when I seen the manager or him I want to talk to him. read more

TERRIBLE! The employees are ignorant and they rarely get an order correct. Absolutely hate this place. Out of the 5 times I have been to the new location, 4 of my orders have been COMPLETELY wrong. Just shut the place down and cut your losses. read more

By far worst dunkin donuts around. Ordered food came out ice cold. Would not recommend going

I was hoping that the new location would bring better and faster service, but I think it actually got worse. The staff is extremely slow and can rarely get our order right. My boyfriend and I have been in there several times when there were no other customers, yet it still took forever to get two coffees- and they weren't even made right. There was also a time when there were nine employees on and it was so loud, the two of us were amazed at the rude, unprofessional behavior. When my coffee was handed to me and I asked if it was decaf, I was told it wasn't - the employee had apparently gotten so distracted by the circus behind the counter that she couldn't get the order right (she actually said this, it wasn't just my assumption.) Unfortunately, this is the only DD nearby or we wouldn't continue to bring our business here. It shouldn't take more than a few minutes to get coffee when there is no line, but somehow we always end up waiting a ridiculous amount of time. We're hoping the manager realizes that there should be a few changes made... read more

Terrible!!! Service is terrible....orders are almost always wrong....Coffee orders take forever to make. All in All, a terribly run franchise location!!! read more

We just stayed at a motel in Pine Bush NY and we wanted early morning coffee! They are supposed to be open at 6:00. We got there about ten of 6:00 not open of course! We decided to wait. 3 of the employees had to come out and have a cigarette break last minute! Got in at 6:00 and placed our order. My son in law clearly ordered 2 large 1 small 1 medium coffee! We got 1 large 1 small and 1 medium. Order short a large! Had to wait for the other large. Second day we got there 2 minutes before 6:00 they weren't open! We stood at the door for 5 minutes until they open! Ordered same as the day before. No coffee ready they had to brew it! Well needless to say this store has a lot to work on!! read more