I don't understand why this Dunkin has a sub-4 let alone sub-3 average. This is the best Dunkin in a 15 mile radius! From Wadsworth to McHenry. I was never a Dunkin person until I came to this location, always Starbucks or McDonald's, but for the last 8+ months I forgot those places existed for coffee. Not to mention the bagel meal deal (when available which should be all the time) is the best bang for your buck. Best value around and this location has the best taste around. Haven't looked back and the rewards have paid for themselves already! read more

I'm surprised at the number of 1-star reviews as I haven't had any major issues with this Dunkin. I order delivery from here and the food arrives promptly and still warm. Be aware that, on delivery orders, if they're out of an item they will make substitutions without contacting the customer. For example, when they're out of my preferred English muffin for my breakfast sandwich they'll substitute a bagel or croissant. This isn't a big deal for me, but others might find it unacceptable. One time they had to substitute 2 items and they threw in a free donut for my trouble. My only complaint is when I order a bagel with cream cheese. They're very inconsistent with the amount of cream cheese they give you. Sometimes I get the good schmear that a bagel should have, but often I get barely enough to spread on the 2 halves, and every now and then I get so much that I have to remove some with a spoon! You'd think that Dunkin would have a device that applies a premeasured amount of cream cheese, but apparently not. It's for this reason that I took away a star. read more

Mobile order and I have to tell my order again at the window... FIX THIS. This customer service is already trash, people definitely try minimal interaction due to this. They're making it worse for themselves atp. read more

This is my go to dunkin. I love the drive through option, the customer service is always great, and the coffee hits the spot. I go here weekly and the cashiers are always kind with speedy service. The inside tends to take a little longer especially if it's busy at the time you're there so I'd stick with the drive through if you can. I would also recommend downloading the app, currently there is weekly free coffee and donut deals, as well as other coupons! read more

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Can't really through the picture but my egg was GREEN tint maybe check your food before selling it to people considering everything is so expensive no one wants to be buying rotten food and my beagle wasn't even toasted read more

Dunkin' - a half eaten sandwich in a wrapper - Donuts Near Me - Round Lake Beach, Illinois

The morning crew here is solid. Sometimes they're running a skeleton crew, but the customer service is always friendly and doing their best. Glad this is my closest Dunkin. read more

It's brand new. The drive thru is well in front of the store. At the north end of the strip mall. Giving it 4 stars for now. Since it's new, graat service of course. Everything is clean still. Let's see if it stays this way. Will update this review as necessary as time goes on. read more

Dunkin' - the front of a dunkin donuts store - Donuts Near Me - Round Lake Beach, Illinois

Who's ready to wait in long lines at the drive through? Ready to sit at the intercom while nobody acknowledges that they will be with you in a moment? If so, then run to this Dunkin Donuts. You will absolutely love it. If not, think about why you drive up to get your coffee. My guess is its because you have a limited amount of time before you start your day; you want to drive up and go. Well, if they cant deliver on fast service why continue to wait and hope this time you visit it will be different? Truth is, they will never change. Ok, so let me ask again; who's ready to get great coffee and not have to wait in long lines and endure bad service? if so, take a look at Panera, it's just down the street. Great coffee, good service, great food and better yet, better service! read more

This is a new DD. So far my experience has been good. I usually go in the early AM before my workout and work on week days. Everyone on staff had greeted me with a smile and taken my order quickly and correctly. Both hot and cold coffees have been available and I've not had a case where my drink was not available. They always have muffins and donuts. I also had them make me a wake up wrap. Turned out just fine. All in all this DD meets expectations. read more

Dunkin' - Front entrance of restaurant - Donuts Near Me - Round Lake Beach, Illinois

Twice in a row I ordered a large iced matcha latte and twice in a row it was nothing but ice and foam and only a cup of actual drink. I even asked for "light" ice! It had zero flavor. When they first came out they were great but as usual Dunkin always finds a way to skimp out on stuff. Disappointe. read more

Dunkin' - Ridiculous for $6.00! - Donuts Near Me - Round Lake Beach, Illinois

My 11 yr old daughter wanted a couple of donuts so I sent here in with $5 Bill. She came back with her 2 donuts. I ask here where the change is and she said they did t give her any. I called before going in and they said 2 donuts is like $2.35 or something. They said come back and I will fix it. Moral of the story is these people rip you off if you don't pay attention. And learning experience for my daughter that you don't EVER trust someone else with your money. Shame on you people ripping off a little girl!!!!! read more

This location is probably the worst location in Lake County! Several times I have ordered a mobile order and the door to the lobby is locked. That defeats the mobile order walk in option. I don't think the employees stay long or really care about working. I know I am not the only one that has had a bad experience here. read more

Hands down Possibly the worst Dunkin' Donuts in Lake County. awful service always, mess your drinks up. And terrible wait times. unfortunately I am forced to go here sometimes because it is close to the house but the one on Rollins Road is much better faster service. If no stars was an option that's what they would get read more

Had to wait a little bit due to them being short staffed. The workers were so nice and were apologizing for the wait. Our entire order was done perfectly read more

Absolutely horrible one person in front no one to help with busy times had two people come in from drive and complain of there orders people standing in line waiting for twenty mins read more

This was a very nice place with friendly staff. Clean and great parking. Will be going again for sure

If you're looking for donuts.... THEY DON'T HAVE THEM!!! EVER! Stay away, unless you're only looking for "Dunkin" and no "Donuts". Place is a SHITHOLE! read more

Always wanted a Dunkin on the way to work... however this is the worst one I have ever been in. They are always short staffed, the drive up lines are ridiculous, today on the hottest weekend of the year and they were out of large iced coffee cups. This sounds like a management problem. So disappointed read more

This dunkin always has long lines, and is always hit or miss with food that they have in stock. I was once excited that I had this one on my commute route, but now I only go to this one if I am running late to school. I have had better experiences at other local dunkins. The staffing at this one is very low, which can be problematic when going to school. read more

Went to the round lake beach dunkin today ordered a breakfast wake up wrap and hash browns. Wrap was ice cold when I bit into it and hash browns were so over done and crispy, unedible. read more

I mobile ordered my large iced tea and got in line to pick it up. I sat at the window for 5 minutes no one behind me and no one acknowledged I was in line. When she actually came to the window and I told her I had a mobile order and she asked me if I could go to the end of the line because they hadn't made it yet. Iced tea. I look behind me and now there are 6 cars behind me. I said I wasn't going to and she gave nothing but bad bad attitude. I guess mobile loyalty doesn't matter here. Stay away unless you want to wait. read more

This place is filthy first thing in the morning. I barely even want to see what it looks like in back or on the food contact areas.

I came to this Dunkin' Donuts on 5/26 for a dozen donuts and I was disappointed with the quality of the donuts and the service. The cashier helping us did not look professional since his pants were hanging below his butt and his plaid boxers exposed, he had stains on his shirt, he was wiping his nose with his hands, and was grabbing the donuts with his bare fingers and dug his thumb into the first two Boston creme donuts even though he had wax paper in his left hand for selecting donuts. Lastly, the donuts weren't fresh, they were dry, and were a little smashed. This is the second time this has happened and will not be returning to this Dunkin' Donuts. read more

Placed an order through the app. Arrived less than 10 mins after purchasing and my order wasn't ready. Employees accused me of placing the order at the wrong location or not submitting the order correctly before they determined that their machine wasn't working.. They told me I'd have to call DD to make sure my app wouldn't be charged and told me to get in line to place the order. The app not working is one thing, but that is no excuse for not providing decent customer service when I got there. The employees here need to take ownership of customer service problems, not push it back on the customers.. there's a DD on Rollins and a Starbucks down the road... read more

Gone here many times with varies orders and have never had a problem at all. The staff are super sweet but sometimes in a rush but they make up for it with coffee. My coffee is always made correctly and as said super friendly staff. read more

Service is absolute trash. Don't ever come here. We were waiting almost 10 minutes just for someone to take our order at the drive thru. Ridiculous. read more

The staff there is great, always as friendly as you can expect. However, they don't always have donuts in stock. I mean even common donuts like glazed are hit or miss there. Not sure who that's on, but I've drove away from the drive through with nothing on more than one occasion. Better off going to the Dunkin 5 mins away, longer lines but never disappoints. Once again though, the staff has always been helpful. read more

I have gone here twice, late and they are out of what I wanted. DD no longer makes stuff on the premises, so they rely on what they get shipped in, Hassle to get in and out of the lot unless you go around the credit union which is a hassle. read more

Came and got a coffee this morning. While I'm half way done drinking it I find a bag in my cup!!!!! SO GROSS!!! I went back to show them and the girl looked at me like I was stupid!!! She was really rude and didn't even apologize. Instead of apologizing she told me to order by the speaker next time. I wouldn't have to pull up to the window if there wasn't a bag in my cup. SO GROSS!!!! read more

Dunkin' - BAG IN THE CUP! - Donuts Near Me - Round Lake Beach, Illinois

What is the reason to asked how much stuff you want in your coffee horrible service unprofessional cashier

Always out of donuts and the service is really slow...donuts are always stale tasting not made on site all are made in Waukegan then trucked there daily. read more

I ordered 3 blast from the one in grayslake il...not only did the woman not make them right she waited till she was done with the drinks and then tells me she has no whip cream for the top... I told her I did not want to drink so then and she said that they're already made I didn't have a choice since I paid for them already and if I wanted to wait they were sending someone to Jewel to get cool whip but it would take about 20 minutes when they're right next door to jewels I asked the woman how did they not have Cool Whip and she said it wasn't her problem I would really appreciate if someone from corporate would replace the three large blasts I bought that are seven something a piece considering it was almost $22 for the three of them read more

I just returned home from the drive thru. I ordered a large coffee no cream. I ordered this way because I normally order a coffee with light cream. When I taste my coffee it does not have cream, but it has sugar. I suppose I should have just said black coffee but I was fixated on no cream. Why didn't the guy clarify with me if i wanted sugar or black? I worked at Dunkin Donuts when I was a teenager and when I wasn't sure what someone wanted, I didn't decide what I thought they wanted. I also ordered a bagel with cream cheese on the side. I heard one of the employees say we are all out of knives. The man at the window responded "Oh well". Not mam, I'm sorry we don't have any knives, can I offer you a spoon instead? They did not know I heard the comment about the knife and let me drive off. Two other things...I drove through early one morning and ordered a bagel. The person working said I overcooked the bagels last night so they are a little dark, so you can have it no charge. That was good customer service, but the bagel turned out to be burnt and hard. On St. Patrick's Day I arrived in the store at 6:20 a.m.. I wanted some of the specially decorated donuts. They had two left. How do you not know you are going to need a lot of those donuts, when there are banners hanging in your window advertising them? The young person helping me was apologetic. The "manager" arrived as I was there and when the employee told her she commented "well that doesn't surprise me". Nice location, very clean, but needs some good management and retraining for customer service. I'll be choosing a different location from now on. read more

Just a simple order, sesame bagle lightly toasted cream cheese on the side, NOT, and it was MY FAULT, rude. Not people persons at all. DO NOT PATRONIZE HERE. They make the customers feel like garbage. I just took what was paid for and left, not saying a word. read more

Horrible customer service! Gone there twice now and both girls working there have been very unfriendly! Not pleasant experiences. In need of a new staff! read more

I think it's running great since the manager Lupe started running the place, things are now how they should be! awesome!

I've been here many times, the service is fast and professional. One time I was waiting a long period of time with my wife however the lady apologized and made 4 coffees in under 3 minutes. I was very impressed and realized it may have been a machine that went down or something needed to be changed that takes time. I usually have the Machiatto and every time it's delicious. read more

Great staff and of course great product. Way better than over priced bitter Starbucks in my opinion.

This location is right in my backyard and I will not go there again. It's Dunkin DONUTS and i wanted to order donuts, I'm told they have glazed munchkins or glazed chocolate munchkins. No donuts?!?! No sugar donuts?!?! Only munchkins?!?! The cashier told me that you have to get there early to get the donuts. Um, I was there at 9:00am. At least this time the cashier wasn't completely rude like Everytime in the past. read more

Always out of everything! Went there early in the morning and was told they were out of straws, really?? I have given them the benefit of the doubt and gave them a few chances and they always find a way to screw up my coffee and it is as simple as they come. I am thinking a new staff is necessary. read more