Came here to grab a quick hot cocoa before heading out with friends. The hot cocoa itself was okay. There were clumps of hot cocoa in the drink, which I know was made from hand mixing the powder in (I used to work at DD so their machines are consistent when dispensing the powder, this wasn't) Not to impressed with it but it did the job read more

See all

The guy with the medium long black hair, glasses and beard at the Salem Dunkin is not only the rudest and nastiest piece of crap. He treated my mom like absolute garbage, talked to her like she didn't matter and was just obnoxiously rude. The food he didn't even try on, we ordered the meal deals and he literally didn't even cook the food. Just threw it in all in one of the same bag didn't cook the hashbrowns and we also got a breakfast sandwich that he toasted for so long. It was as hard as a rock and no one could eat it. He didn't even make the coffee's how anyone wanted them, made every single one the same way and the way HE wanted. I would not recommend going here, he was so disgusting and rude and treated us like garbage. If I knew his name I would've put it here because he was just nasty. If I could put 0 stars I would've. read more

Dunkin' - Wake-Up Wrap® - Bacon Egg and Cheese - Coffee & Tea Near Me - Salem, Connecticut

terribly under staffed. rude to the employees and the customers. waited at the drive through for 25 minutes ....we were the first person in line read more

Too lazy to make grilled cheese Evening or dinner time ... the ovens are off During the day. They are out of sour dough bread. read more

Store dose not stay open the posted hours constantly closing early not that 7p already isn't early enough people today just don't get it open till 7 is open till 7 for everything on the menu bottom line Probably a complete waste of my time here but you never know read more

I can't believe how disrespectful that high school worker Nina was! She didn't even bother mixing my caramel in my coffee.

I've been going to this dunkin for my whole life and recently it's just gone to shambles. Our order is almost always messed up and we don't order a complicated order. The lady at the window today 1) didn't even seem happy and was calling someone while i was trying to grab my order at the window. I do feel bad as this dunkin used to be a good one, but the past 2 years it has gone downhill. they have very poor time management and seems to be understaffed. it's worth it to drive to another dunkin. read more

this is by far the worst dunkin i have ever gone to and i hate that it's the only one in my town. today i ordered in line 45 minutes before i went to pick it up and it was still missing things and they didn't refund me or give me the items i was missing. read more

got over charged for a latte because they put it in wrong, then made the drinks wrong. i wouldn't mind if i was paying the normal price but 13 dollars for two medium drinks, and they come out not the drinks you even ordered is just ridiculous. read more

was looking forward to some nice hot snackin bacon and it was ice cold, then i got barked at.

I very mu ch enjoy Dunkin donuts but this specific dunkin always seems to have a line problem it takes soooo long and as you could probably tell has mid food and drinks and seems to be getting simple orders wrong and this dunkin just always is out of one thing or another please go to another dunkin (except for the one in Colchester inside the Henny Penny) read more

This is literally the WORST Dunkin' on the planet. If there are three cars in front of you, expect at least a 30 minute wait. I've been here a few times and every time I think it's going to get better but it doesn't! They are often out of basics first thing in the morning like large drink cups, and normal food items. Twice they have left the mic keyed when I've been there so we can hear them bickering amongst themselves and complaining about customers. They only start putting your order together when you get to the window, they forget items and the make frequent mistakes on what your ask for in your coffee. All I can imagine is the owner never visits this store or reads reviews because this is a terrible place run by terrible people. Go LITERALLY anywhere else. read more

I was in the drivethru with my 17yr old & 12yr old & one of the female employees was yelling in the background how we were holding up her line cause they got our order wrong. She was so disrespectful swearing too! & so unprofessional that even my 12yr old couldn't believe someone would act like that in the place of business. SMDH!!!!! If I didn't just have surgery I would've went in there so I knew exactly who it was so I could report her! Looked like a manager came to the window to apologize & it was almost like she puts up with this on a daily basis! She should've been terminated right on the spot for even thinking it's ok to yell @ a customer & swearing in front of the customers that were inside & my kids!!!!!!!!!! read more

This has to be the absolute WORST DD I have ever been to. To wait 30 minutes in a drive through is unheard of and this is the norm for this location. I will never visit this particular DD again. With that being said, I find the customer service to be well......lacking and the staff are consistently rude. The location of this DD in the plaza might as well be located in the town dump. You can smell the trash and see it all over the ground at the Salem Four Corners plaza. read more

No public restrooms. Otherwise, a standard Dunkin' Donuts you're used to. Just without a bathroom. read more

If I could leave no stars I would. I don't blame the workers because there is only one in there it seems at all times. Whatever whoever is in charge needs to do to fix it do something. With only 2 cars in front of me there's no reason I should be in the drive thru waiting to pay for almost 20 minutes. I hate this dunkin. Zero stars. And coffee was also bad not enough milk. Or anything in it. read more

Staff was very helpful and friendly. I asked for recommendations on what type of food item would go great with my brown sugar cold brew. They recommended the sweet black pepper bacon breakfast sandwich. Overall great experience and I will be back. read more

We are in a pandemic, and the women making my drink and serving me did not have a mask on. Completely not professional.

worst dunkin ever oh my god do not go here. I promise any other dunkin is worth driving an extra like 10 minutes. This one is awful i can't emphasize that enough do not waste your time or money here. For a period of time it was fine, wait was reasonable considering the line was long and my drinks and food came out correct. Not the case anymore. I went today and did a mobile order which I was picking up inside because I thought that might've saved me some drive thru time. Bagel came out in a reasonable amount of time but then I was waiting 10-15 minutes for an iced coffee. Finally one of the workers asked what I was waiting for I said the mobile order they say they're out of caramel swirl, i say that's fine vanilla swirl works. She hands me an iced coffee that is not full all the way and looks like a glass of milk. I gave it a chance and tried it. Oh my god there was zero chance there was any coffee in there. Cup of milk and vanilla syrup. Oh god. I would've asked for a new one but I was in a rush so I just threw it away and moved on. The employees are so slow it was like watching the dmv sloths from zootopia. I understand they're busy and probably maybe trying their best but a cup of milk? what? read more

Terrible service; again! They can't seem to make a hot cup of decaf coffee. Slowest service of any DD I've ever experienced. This has been going on for some time now. You'd think with just the Drive thru to focus on things would improve. Not happening. Unfortunately, they're the only game in town. read more

Always check your order before you leave this Dunkin . I would say 80% of the time my order is completely wrong.. (way more than half the time) .. It's truly a rarity to get everything correct in the first order here. However, when it's right the food is usually done perfectly and not soggy. Coffee can be a hit or miss depending on who makes it . read more

I would give them a Zero but there is no selection for zero. Worst place ever. Dirty. Slow. Clueless.

Literally awful. I was barely able to hear the girl through the drive through speaker so when I got to the window I let her know very nicely that you can barely hear her. It was her and another girl talking to eachother at the window and they both just stared at me like I had 3 heads and didn't acknowledge the issue o brought to their attention. Second, after she gave me only 2 packs of ketchup for an entire sandwich and hash browns (yes I love ketchup on my breakfast sandwiches) she literally right in front of me rolled her eyes. I'm assuming it's because she ran out of ketchup at the drive through because she ended up having to go behind he and bend down to get a handful more to stock up for herself. Sorry I'm making you work... won't go back there. read more

This is your standard, small-town Dunkin' Donuts. The service was prompt, the employees were nice, and the restaurant was clean. Due to its location, there is limited to no cell phone reception, but the wifi is free. There are no restrooms available at the time of writing; if there were, I would have given it a five star review. read more

service sucked, workers had dimentia, all 4 coffees were right but made wrong, food took 20 minutes just to get right. my bagel tasted like a hockey puck and my donut was melted upside down in the bottom of the bag. i had to urinate so bad just to find out i couldn't even relieve myself. worst 25 minutes of my life read more