Service is good, server is really friendly - but the food is usually cold. Also, make sure to check your bag before you leave - they've gotten my order wrong several times here. read more

Want a couple of wake up wraps to munch while youre on your way to work? DO NOT ORDER THEM FROM HERE. Order a large iced??? You aint getting the right straw either Oh mumbles the clown works the drive thru. Shut your motor off and YA STILL AINT HEARING HIS ASS. read more

Dunkin' - Both of them stuffed in ONE SACK. makes for easy commute--- NOT. - Donuts Near Me - South Hadley, Massachusetts

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The service is always terrible here and they never make the food well. No napkins ever too! read more

Dunkin' - Same thing - Donuts Near Me - South Hadley, Massachusetts

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The server was rude and very fresh. I asked for a medium ice tea with little ice among 3 other drinks and 3 sandwiches. She informed me that my ice tea would be half full because of little ice. Really? I then said if that's is policy I make it a large and then I would have at least half of a large. I was informed she couldn't do that. Really? I then cancelled my order and her response was f*** you. I drove to the window and asked for the manager. She informed me that she was the manager. I asked for her name and she said she didn't have to tell me. She wouldn't give me the franchise owners name or number either. I will never stop at this Dunkin. The one on Memorial Drive is outstanding! read more

Worst service of any Dunkin. I always find a different one along my route, no matter where I'm going.

Should have checked comments here before going this location per my friend's invite 2023. Surprisingly, when asked them some after ordering, the answer was "you have to wait". Honestly, never had any this response in any other Dunkin Donuts restaurants. It not sounds like rude but kind of super low level service in mind. Plus, they may stare clients later on, if clients walked back to seats but not waiting front of counter with no other clients out there. So weird attitude, even though the place was looked like fine, neat and clean. That impressive experience is so unforgettable and it'd be not possible to ever going back there. NO!! read more

Omg sooooooooooooooooooooooooooo good it s really tasty come here now before you die!

Made an online order for a large iced coffee with caramel swirl. What did I get? A coffee with pumpkin swirl. If you can't read an order screen AND a printed ticket AND a printed receipt, that all say Caramel? Caramel swirl bottles are light brown, the pumpkin is dark orange. I've been to this location a few times because it's closer and more convenient than the one on Memorial Drive, but getting the wrong coffee every time? It's a waste of money, especially when the prices keep going up. Edit to add- I put in my order in the afternoon, there wasn't a line in drive thru nor the store, they weren't busy whatsoever. Apparently the afternoon staff just doesn't gaf. read more

No matter what you're ordering there, for one reason or another....your first, second and third choices are always out. They're lazy and provide the utmost horrible customer service. If you don't want to be there, leave. If your lazy leave. The employees come off rude and gruff like you're bothering them. read more

If I could give this place a zero, I would. What a stressful experience I had this morning when I placed an online order for 50 munchkins for kids at summer school. When I drove through to pick up I was verbally cut off multiple times by a truly mean person who could not figure out my order even though I gave her my order number. She was rude and yelling at me for who knows what. I will NOT use this location again. Please work in customer service with your employees. They suck! read more

The kid at the register was a fucking idiot and took 20 minutes to put my order into the computer. Genuinely hard to watch. He didn't know what he was doing and there was definitely nothing in his head except for a rock. Charged me $4 extra for my WATER just because he was such a clueless brick. God help me. read more

Cute Dunkin in the same strip mall as Friendlys, Ace Hardware, dry cleaners, Chinese food. This is a larger Dunkin and has seating and tables. Clean. Easy parking. read more

Very rude staff always! Girls with attitude is a understatement! Always a 20+ minute drive through wait, inside you'll get treated even worse , employees irritated/mad doing their job, rude , can't even get a coffee right after 3 times! Ridiculous. For years this location has been the same way. Avoid avoid avoid this location! read more

Ordered a soy milk latte as I have a severe dairy intolerance, and it was made with whole milk. I called the store, and the woman who I believe made the drink picked up. There was no manager present, so I told her what she had done, and all she had to say was "do you want me to leave a message with the manager?" No apology, absolutely disgusting how they do not even pretend to care about customers. Worst store around here. I know how hard it is to work in food service, but this was a simple order irresponsibly done. read more

The cashier was EXTREMELY RUDE. To make it long story short, after having a terrible attitude, this women refused to give me my receipt and persisted to tell me to "just leave already." When she finally gave me my receipt she threw it inside of my car and screamed "LEAVE." Love other Dunkin' locations, but would suggest for everyone to NEVER go here. There was no name badge on her but the receipt said Laurychal, however after calling she said other people use her register and it could've been someone named Adrianna. read more

South Hadley Dunkin' Donuts has the worst customer service ever. I really think they should close that location until they can get a hard working crew that provides decent customer service. I stopped in to the lobby on Sat. March 18th. I said hello to the cashier and her reply was " what can I get you" I ordered a breakfast sandwich and a coffee. As I waited for my items the employees about 7 of them were hanging around engaging in loud personal conversations. The loudest one who also happened to be the so called manager was complaining and using the word " nigger" and at one point she jumped up and clapped her hands screaming exactly. Another customer comes in and stood there for a good 10 minutes. No one acknowledged her as they continued to have their conversation. The so called manager asked me what I was waiting on and I told her my sandwich. The cook with attitude replies" I'm waiting for the turkey to cook" I had been waiting for this sandwich for a good 20 min. They were not busy with customers only busy with their conversation. So I'm standing there waiting and a male employee who is just coming on his shift stands there putting his headset on. So I say to the male employee " hi can you please help this customer " male employee just stands there and stares at me. Again I repeat myself and he just stares at me. The customer gets upset and leaves. The male employee says to the manager " she is the police" so the manager looks at me and says " you're the police" as to which I reply " no I'm not the police. I was asking him to help a customer why the 7 of you engage in you personal conversations" The male employee look at me and says " you act like I give a fuck and I don't" I just stood there in shock and speechless. He then said it again. I asked for the manager and the female employee that previously asked if I was the police says she is the manager. So since she was a poor example of a manager who did nothing as her lazy co worker who doesn't give a fuck was rude to me I asked for corporate number. I was told by that same useless manager they don't have corporates number. So the cook places my sandwich on the counter and I tell them I want my money back I don't want the sandwich now. Only to be told we made the sandwich we can't give you your money back. I stood there for a good 5 min being ignored before the useless manager came out from the back and asked me what I was waiting on I tell her again her staff is rude and I want my money back. So she gives me my money back and again I asked for corporates number only to be told to look it up on line. Seriously! It's a shame that Companies like this are so desperate for employees that they hire any piece of garbage off the street and puts them in charge of entitled lazy brats that have no manners and lack respect and have no clue how to work hard. Awful customer service. I would not recommend if it was the last Dunkin' standing. read more

Really poor service. Had to remake my drink through the drive through because they didn't listen to what I wanted...then they proceeded to give me attitude back when I kindly asked if they could remake my iced coffee. Co workers are socializing and goofing off way to much to even focus on the actual customers. Everyone I go here it takes forever to be served due to that reason. I used to work at This location and boy has it gone downhill. read more

Always messes up order, almost always is out of stock of something, service is bad, and mot to mention the leaking drive thru that soaks you while you wait for your messed up order. Pathetic place, after remodeling you would think it would improve, but it in fact got worse. Don't waste your time going here read more

Would rather give No stars for this franchise. Two Saturday afternoons in a row I was third in line at drive thru. 20 minutes later I finally order. Did they get my order correct. Nope. Forgot hash browns. 5 cars behind me left. Last Saturday I left.. you really need to step up your game. I'll stick to the Granby location. They are quick and the order is always correct. read more

Used to go here regularly, not anymore. Manager with purple hair is rude to the customers and makes them feel like an inconvenience to her day. I'll go up the street to Cumbies and get a coffee for $1 without attitude. read more

This is the worst Dunkin' in the area. Always very slow, gets orders wrong, and doesn't seem to care about customer satisfaction. I've worked in retail and food service before so I don't have very high expectations. I know how it is to be understaffed, overworked, and so on. I know customers can be ridiculously demanding and I don't expect everyone to always have a smile on their face. That being said, going to this Dunkin' makes me feel like I'm at the DMV. read more

First and last time I will ever go to this store again! Very rude and poor service by Carmen M. I ordered 4 donuts and they were thrown in the bag without wrapping them and all the chocolate melted off all over the bag and onto all three doughnuts. I'm highly disappointed by this restaurant. read more

I would like to explain what wearing a mask means. It means it must cover the mouth AND nose. This is where droplets that may have the coronavirus come from. Those droplets come out during coughing, talking, and breathing. Masks are intended to protect customers AND co-workers. Anyone who has COVID and doesn't know it can transmit the virus. People in their 20's, as are most of these employees, are more likely not to have symptoms. I have been to this store twice and both times people were wearing their masks either over their mouth only or under their chin. I will not be returning. read more

The coffee was quick I was hot the employees were actively engaging with other customers the lady cashier that I just had was too eager to help the person behind me without actually finishing me and giving me my coffee telling me have a good day etc it was just herr is your coffee and help you like to be acknowledged as customer finishing the order completely. Just a heads up because I've worked in the restaurant business is make sure you finish the customer before you help another one because it's a customer we expect that the customers know that got to wait. read more

What a rotten experience. Incredibly rude staff. Yelling and swearing among themselves. No thank you's or you're welcome's. I've seen other reviews, but I rarely take them seriously. In this instance, they are not wrong. read more

Stopped in yesterday for two drinks in the afternoon. Noticed I was over charged by 30 cents for one of the drinks based on the prices on the overhead menu board. Was just pointing out the issue. I was told by the person in charge that this is the new price. I indicated that she needed to charge the published price and not one the customer does not see until given the receipt when the transaction is complete. She then indicated there is nothing she can do and I would have to return the following day to discuss with a manager all while still taking orders over the headset. Her customer service was incredibly poor along with her attitude. Check your receipts before paying they are deceptive in their prices . This post is about principle only! read more

i went through the drive through and asked for a Carmel Coffee . the lady repeated my order as a regular coffee so I corrected her and asked for Carmel only to receive a regular coffee read more

One star is GENEROUS! The coffee is either burnt, watered down but usually both. Today I was given a small cream and water iced "coffee." Pretty sure there was no actual coffee in it though. When I pointed out that my coffee was WHITE the girl re made it. No difference. I threw it away and went to another DD the next town over. I keep promising myself I would never go back. This time I mean it! read more

Great service, great coffee, employees always nice to me. I frequently go there I've seen some new faces. All and all very good little dunkin. read more

Their Drive through service can be spotty. Sometimes they make mistakes in your order, andother times the line gets really backed up. However, the coffee is great and I continue to go there in order to satisfy my coffee cravings read more

Literally the most disgusting excuse for staff I have ever seen. Was told to "Fuck off asshole" because I suggested Susan work on her customer skills, seeing as I didnt even finish spitting out the name of a product before rudely being cut off and told "well I dont have that." When I suggested she work on her customer service skills, Susan not only told me to "fuck off asshole," but also said "I'll get right on that, bitch." When I asked the other employee for corporates number I had the police called on me and a "No trespass" order was placed. That was yesterday. Today I have been calling the store since about 8am to speak to the manager, but the phonle line is conveniently busy. Either thats a hell of a business call, or someone's trying to stop people from calling the store. Coincidence ? I don't think so. Three emails have gone out to corporate, we'll see if they get back to me. I won't hold my breath, and anyone thinking of stoppong in to this location should seriously think otherwise. That is unless you want coffee with a side of getting cursed out. 1 star is generous for this place. Negative 3 out of 10. Would NOT reccomend. read more