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    Dunkin'

    1.8 (10 reviews)
    InexpensiveDonuts, Coffee & Tea
    Open 4:00 am - 8:00 pm

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    Double charge

    Absolute worst experience I've had at a Dunkin' yet. I worked at the west street drive through location for two years and never treated customers in a manor such as I've dealt with today. Yesterday I went through the drive through (which is an ungodly long wait ever single time (before corona)) and had a transaction of $11.33 for my friends and I as the one thing we do a lot to pass time is get coffee and as I was being handed my receipt I heard the cashier mumble to his coworker "oh weird I've never seen that screen before." Not being told anything so I went on my way only to check my bank account later to see that I had been double charged ($22.66!!!!) The second I noticed I called the store stating my issue, and was told that they had to "look into it" but I could come get my order again for "free" (when I was CHARGED TWICE) and I said NO I want a refund and she said that I'd have to wait until they look into it. Today, I went through the drive through there and restated my problem and was told I can't get a refund only with the receipt so I pulled up with MY RECEIPT AND BANK STATEMENT ON MY PHONE SHOWING THE SAME TRANSACTION NUMBER AND BOTH CHARGES THAT WENT THROUGH and was told "sorry we can't just hand people $25 we have to "look into it" and let you know. All I wanted was a refund and got a huge fight that made me sob for my entire way home because I can't work right now and don't have the extra money to be charged twice. Terribly handled and terrible service. If I could give negative stars I would. UPDATE:** Got a call from NH Dunkin' Corporate and was told that they've KNOWN about the problem internally and it made my bank double charge me so then I had to call my bank and now have to wait 7-10 BUSINESS DAYS FOR MY OWN MONEY THAT I MEVER AGREED TO PAY AND I STILL COULDN'T GET A REFUND FOR MY TIME AND TROUBLE. Not only does this company treat employees terribly and unfairly but their customers as well. Last time I will ever being giving my business to this Dunkin' Donuts.

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    Keene On Cookies

    Keene On Cookies

    4.1(23 reviews)
    1.9 mi
    $$

    This cookie shop in Keene is very cute, with adorable decor & inviting looking cookies in the case…read more We eagerly filled a small box with a selection of beautiful cookies ($20 with added tip) and tried them as soon as we walked out. It was immediately obvious that the chocolate chip & snickerdoodle cookies were not fresh. They tasted & felt at least 2 days old. Perhaps it was our mistake for not asking when these were baked before choosing them. The iced shortbread & linzer cookies were good. The raspberry jam between the linzer's shortbread cookies was generous, making it messy to eat - but yummy. The puffy iced lemon cookie itself had a nice soft texture, but the icing on it was aggressively Sprite tasting, & overpowered the cookie. Still we enjoyed the soft cookie part naked. I love a jammy thumbprint cookie, because the cookie is soft & the jam is baked into the center to reduce it to slightly chewy. The 2 we picked here had blobs of jam placed in the center after baking, & the cookie part was almost crunchy, so every bite left crumb & jam blobs dripping on your hands. We got none of the chewy jammy centers or soft cookie parts that make thumbprints so good. I'm giving 3 stars overall because service was very warm & friendly, and the shop is very inviting. Perhaps the best cookies to get here are the shortbreads as they are very cute & seem to hold up well. Or any of the cookies we tried, that appeal to you in the ways they did not appeal to us.

    Purchased two dozen holiday cookies, which came to just under $90. I don't mind paying for quality,…read morebut unfortunately the cookies were not that tasty, dry, and a little stale. Disappointed.

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    Keene On Cookies
    Keene On Cookies
    Keene On Cookies

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    Brothers Donuts - A dozen delicious donuts

    Brothers Donuts

    4.7(38 reviews)
    48.3 mi
    $

    This is a really popular donut shop located in the downtown of Franklin. Nothing fancy, a very…read morebasic interior; the donuts just speak for themselves. They have a wide variety of specialty donuts. Super delicious! I think the flavors rotate pretty frequently, but when we went it was a lot of fall flavors like pumpkin, maple, and apple. There wasn't a donut not to like, these are really good. Also very reasonably priced at $21 for a dozen! They open early and sell out of flavors quickly. At 8:00 many trays were already empty, so get there early!

    Brothers has been on my husband and I's list to try for a while and we decided to start our…read morevacation with them. We got up at 5am and drove an hour to get there. Our first impression was how it gave hole in the wall vibes which we find typical means everything will be out of this world. There was a small line but tons of donuts and tons of preorders set for pick up. When it was finally our turn I was extremely disappointed with the service. The woman behind the counter was a bit short and a bit rude. As it was our first visit we didn't know what flavors they had and which flavors they advertised but didn't currently have as only some donut trays were labeled. I assumed the printed list of flavors was accurate so I figured I'd order from there, I was wrong. I also noticed that at least two of the flavors I had requested were available but were on refill trays so she didn't even look. Honestly it was rather disappointing to drive all that way for subpar service. All of that said we will definitely be back as the donuts were truly OUT OF THIS WORLD! We have had donuts all over New England and these are by far the best. The strawberry cream donuts had real fresh strawberries, the lemon cream was delicate and crazy flavorful, the chocolate glazed was light and fluffy (which is rare for a cake donut), and the blueberry cream was unique and delicious. We will be back but we do hope the service is better. Unfortunately I am a strong believer that the service should be as good as the product or you will lose customers so I hope this was a one time thing!

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    Brothers Donuts - Menu

    Menu

    Brothers Donuts - A dozen donuts!

    A dozen donuts!

    Brothers Donuts - 2 plain donuts, vanilla dipped Oreo, Andes mint, maple covered apple, and cookies and cream.

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    2 plain donuts, vanilla dipped Oreo, Andes mint, maple covered apple, and cookies and cream.

    Adams Donut - Boston Cream, Cannoli, Sprinkles, Thin Mint, S'mores.

    Adams Donut

    4.4(47 reviews)
    27.0 mi
    $

    I caught this place on my way out of Greenfield and boy am I glad I stopped. These are easily the…read morebest donuts I've had in this state. I bought about 7 to try. I started with the cruller on the drive which was excellent, crispy on the edges, just the right amount of sweet. I brought the rest (strawberry sprinkle, apple cider, glazed) home for the family to try and each one was distinct and well made. You can tell these are freshly made each day. I picked up around noon (they close at 12:30) and then I feel like I got the first batch from the top of the morning. Please give this small local business a try when you're in the Greenfield area.

    I'm very very particular about donuts and have been endlessly disappointed by what's available…read morelocally. But Adams Donut is THE donut shop!! It's such a cute little place with friendly staff. Donuts that are airy, soft, not too sweet, large, priced reasonably, and honestly just *perfect* are what you'll find here. The chocolate frosted actually tastes like chocolate, the cinnamon roll is enormous and honestly why keep reading when you could be eating the best donuts in New England (I said what I said)? I live 45 mins away and will be frequenting often! I can't emphasize how incredible these donuts are!! I am going to inhale this dozen in a day at this rate. I only wish it were open later hours, highly highly recommend!

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    Adams Donut - Halloween Specials!

    Halloween Specials!

    Adams Donut - Honey dips

    Honey dips

    Adams Donut - Halloween Special!

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    Halloween Special!

    Dunkin' - donuts - Updated June 2026

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