I have been sitting here waiting for a sandwich for 30 min. I have gone up a few times and they said " it's in the oven". I have heard them call peoples orders out that ordered the same thing as me "Dunkin double sausage". I am not sure why my sandwich is taking so long. Horrible customer service. Just went up and asked again why it's taking so long and they never put the order in. I have asked 3 times and no one actually put the order in any of the times. Sorry Dunkin Donuts you really dropped the ball this time. read more

I can't believe how many people flock to this place... Show up and wait 25 mins in line to get my order taken, then when I reach the front counter, they are out of just about every donut they have. Good thing a donut shop does not have donuts right? So after 25 mins of useless waiting, I decide to make my trip worthwhile by trying something else. So I waited ANOTHER 15 mins for 1 sandwich. The icing on the cake was that it was comparable to eating cardboard. And ps. The cashier was a total bitch about the whole thing. Nasty. read more

The wait times can be a bit long, but they've NEVER gotten my order wrong, they are patient when I ask ingredient questions, and after an extremely long wait in the drive thru, I was given a coupon pack for future purchases along with an apology. I've never had a rude cashier here. If I order a breakfast sandwich, add bacon, I know it will take them longer to make it. But they still apologize to me for the wait. Always very courteous. You can tell the kids care about doing a good job, the manager is always friendly as well. The best part? I DON'T EVEN LIKE DONUTS. It's all about that awesome cuppa joe and those amazing hash browns. I pass Starbucks, the one with the drive thru, to get to DD. So that should tell you something. read more

The gal who seems to be the only one who truly runs the place deserves a pay hike! When she is not there, the place runs like crap. Tall gal, tattoos. She rocks! read more

Always a hit or miss. Some employees make the drinks amazing, but 75% of the time it is made incorrect. I like my coffee w/a splash of almond milk.. not milk w/a splash of coffee. Love Dunkin, don't love this location. read more

Sucks ass. I ordered a beyond sausage sandwich and I received a turkey sausage sandwich. I'm vegan so that's a big deal to me. And it was also burnt might I add. And they did not fill my slushy thing all the way. It was only filled half way and they claimed that's how it was supposed to be. And when I went back to complain about getting the wrong sausage, she claimed there wasn't a manager and that she couldn't give me my money back or make me a new sandwich read more

Love this place. So convenient and I love the coffee (especially the iced coffee). Staff is friendly.

I didn't have a great experience today. I arrived at the drive thru and someone was in front of me. It took about 5 minutes for them to place their order because no one had spoken to them over the intercom thing. When it was my turn, I had to sit for about 5 minutes and when I asked if someone was there, they mumbled something I couldn't understand. Another few minutes passed and they finally took my order. At the window it didn't seem like they were doing anything, more so just taking their time. I wasn't in a rush, but I would have appreciated for them to be a little more conscious of time. I will say that the coffee was very good, but the customer service was not up to par. read more

The coffee! I need one in my kitchen! My problem...the service. It never fails, one person is helping the person who is buying donuts for everyone in the world and must hand choose every single donut and the line grows and grows. The rest of the staff are there and they see the line, but no one else comes around to help out. If they could just get their service together, I would give them a higher rating. read more

bad service. left me at the drive thru speaker for like 5 minutes with no one and was in line for another 20 minutes between the speaker and window read more

Don't come here expecting them to actually stock donuts or bagels. Stopped by here at 5 PM and they were nearly sold out of both with no plans to restock today. Next time I'll hit up Big Apple or Panera when dinner plans rely on bagels as an ingredient. read more

Update: it seems they have switched ownership or just got rid of the poor employees. The customer service has been much better. A touch inconsistent on drinks but overall good!! read more

I loveee dunkin donuts but this is the first time I had been to this location which was this past Friday. I was the only person in the drive thru and I had the worst service which I was very unhappy with. The girl taking my order literally asked 6 times what I wanted and I had to keep repeating myself at the window. All I ordered was a macchiato and sandwich and then had to wait 15 minutes and the worst part was is my macchiato was suppose to only be $1.99 because of a special they have during 12-5 which she confirmed would be $1.99 and then charged me full price which I didn't notice until I was too far to go back. Definitely will not go back to this location. read more

I come to this Dunkin all the time. The iced coffee with caramel and the iced caramel macchiatos are pretty tasty. The donuts are not made in the store but I don't think any of the Dunkins in WI make them in store anymore. Service is usually pretty fast but I usually go through the drive thru. read more

Great restaurant. Not the best selection of donuts, but in a pinch, it's still great. I've enjoyed that other's love it when I bring a box of Dunkin' Donuts to work. read more

Wow is this place slow! I've gone here since the opening and since then the wait times at the drive through have gotten incredibly long. 10 minutes is way to long to wait for a cup of coffee. I've seen more cars pull away, obviously frustrated, than cars get served. I don't think this place will make it in the long run if service continues like it has. Time for me to start brewing my own Dunkin... read more

How very disappointing- when we came in there was noone waiting in front or behind us or in the store...the scripted cashiers refused to start an order until you tell them the precise number of donuts you want & then get upset when you ask for 'only three'... I relieved a crushed apple donut that was wasn't crushed but actually part raw stretchy dough that had collapsed on itself- At this point they were busier, but after 6minutes at the counter attempting to get attention just to change out and being deliberately ignored we left. I called into the store and shortly & nicely explained as I would want to coach my employees and they said 'I can get you a few free donuts in your next trip but we are really busy right now' All I wanted was 'I'm sorry that happened', thanks' not the brush off and an excuse and 'we are too busy to care tone' and a dial tone We won't return... read more

Its just like a regular dunkin donuts it has good coffee and good donuts but it's always crowded and there's like not enough counters for people to order! read more

I'm fairly a Regular here for the coffee - Which is outstanding!! Duncan is by far my favorite place to stop for coffee. But donuts are meh. I believe they are delivered everyday but they often taste day old to me. Munchkins go to the 2 day old category as those seem even less fresh/harder (esp the powerdered donuts) The local Pick N Save is much much better if you're going to go for fresh donuts. I don't have many service issues.. only a rare handful of times is my coffee order wrong. read more

Ordered a dozen donuts through the drive thru and all were stale, hard and dry. Brought them back and got excuses, an apology and refund for the dozen, we ate one. The chocolate chip frappe tasted strange and not yummy. I drove 15 minutes one way and felt I should have gotten a gift card for the inconvenience in addition to a refund which is the bare minimum in my opinion. read more

The WORST dunkin i've ever been to. Do not waste your money on this place, but if you do, do NOT go through the drive through unless you have a half hour to spare. This place is slow, they're always out of something and the workers are arrogant and rude. read more

I use to come to this Dunkin Donuts EVERYDAY for two years.. about a year ago I got into drinking lattes else where. This morning 7/17/18 I decided to stop and have my "old favorite" and the place that made me a coffee drinker to begin with. I ordered a large iced coffee, large iced latte, and two veggie wake up wraps. The lady made both wrong with 3 ice cubes in each. Having worked in customer service I tried to drink them and not complain. They tasted like a two year old made them.. I gave her the opportunity to fix them and she just added to them. At this point I was done. I asked for my money back. The drinks were up the brim, no ice, and still tasted terrible. She looked at me and said WE DONT GIVE REFUNDS! mind you i never even left the store. She told me she is the only person there from 3am to 6am and I could wait for a manager. 10 mins later a manager walked in and she told her what had happened and then told the "manager" she wants her money back but we don't give refunds.. why would u have to tell a manager that? So the manager made the drinks, they tasted pretty close to right, so I took them. By this point my food was ice cold and I asked her to remake it. She did and I left. I get down the road and take a bite out of my food and it's the wrong thing!! I have never had a worse experience. I call and tell them hi I'm the lady who just had her drinks made wrong and I just took a bite of my food and that is wrong now too. She had the nerve to sound annoyed with me!?! It is 6am and I'm the one who is annoyed!! All I wanted was two coffees and two wraps to start my day and not all this.. she says okay? I said r u seriously going to act annoyed with me. She credited me the two wraps. read more

Remember those really annoying "it's time to make the donuts" commercials where every hour on the hour the monotone baker trudged to the back of the store to whip up some fresh batches of tasty donuts? If not, don't feel bad because this location doesn't either. I went there at 10:30 this morning (a Sunday no less) and the only donuts they had left were 2 bins of plain powdered sugar ones. Not even jelly filled mind you, just those nasty things you might expect to find at the back of a meeting for recovering addicts who are there by court order. When I asked how long the wait was for fresh donuts I was informed they don't even make donuts at this location, they are shipped in from the "central bakery," so maybe tomorrow, but definitely by the next day. What???? How do you run a donut shop that goes multiple days without donuts? Sure this explains why I've never seen a cop parked in front of this location, but seriously. It's a donutless donut store for God's sake! The only thing that met expectations was the monotone clerk, but then I admit to being one of those obnoxious people who actually expects clerks to at least pretend they're happy to help customers or can at least fake it enough that I don't wonder about the spit to coffee ratio in my cup. read more

I've never been here and not had some sort of issue - wrong order, inefficient service, rude team members. Usually not all at once, but it's always SOMETHING. read more

Saturday morning drive up only. Quite upsetting. Very long line. Really? How does this make business sense, busiest morning of the week and the lobby is closed till 10 am. read more

Don't go here for food, or if you have any other plans for the next hour. Promised my kids breakfast from this place on the way to school. Waited in drive thru line for 15 minutes only to be told they weren't serving food today, only coffee (which is not very good BTW). Then I had to wait another 8 minutes to exit the drive thru lane since they were moving SO SLOW. After 5 minutes of waiting to exit with my kids in the back (asking if they're going to get to have breakfast today or if we were going to be late to school) I asked the lady ahead of me to pull up a tiny bit so I could get out. She ignored me but when the worker finally came to the window (presumably after picking, drying, roasting, grinding, and brewing the beans for her coffee) she said I was yelling at her to move. The employee told her to just ignore me since I wasn't ordering anything. I said I just want to get my kids some breakfast and I had to wait nearly 20 minutes to find out you weren't serving food. There should've been a sign. Then we went to a McDonald's and had breakfast sandwiches in our hands within 4 minutes AND just made it to school on time. read more

This place can be very inconsistent depending on what day you go and who is working. Half the time they get my order wrong or make it poorly. read more

It's dunkin a bit hit and miss on the service - but the donuts are always great as is the coffee

If there was an option for 0 stars I would do that. On July 6th I drove thru and ordered our food. All I heard her say was 2 cents, so when I got to the window I handed her a $20.00 and 2 cents, she gave me my change of $2.00 and I said wait 18.02, that seems a little high for 4 breakfast wraps one order of donut sticks and a coke. She handed me the coke and I asked her to please double check the order because it should have been around 11.00 or so. She called someone over to help her and then just handed me my food. I said wait can't you double check that and give me my receipt. The other person said it was too lake to give a receipt and they can't retrieve it, but if I called back later a manager could help me. I would have stayed and insisted ( my fault) it be resolved now, but I was on my way to take my husband to the VA for his appointment. . I called about an hour later and talked to Ely who advised me that she was the person with the most authority in the store, she did find the receipt and yes I was overcharged by $8.47 but she did not have the authority to refund my money, I would have to call corporate. I tried calling them but it goes directly to voice mail. I called back later than evening and again asked for a manager. A gentleman came to the phone and again "I am the person with the most authority in the store" again all he could do is offer me free coffee for a week. I explained I don't visit on a daily basis and it wasn't like it was a $1 or $2 but $8 is a lot. He said he would call a district manager and have them call me back right away. It is now July 8th and I haven't hear a thing. I called the store back and talked to the same person who refused to give me her name but she did tell me she is the one I talked to on the 6th. So I know I was talking to Ely, she was so rude, just kept saying She can't help me, I have to go to corporate. This is no different than stealing from a customer. She just said well I can't help you and we don't have managers in the stores. So apparently when you are overcharged at Dunkin Donuts on Grandview Blvd Waukesha, don't expect to get your money back. read more

Service was terrible and food didn't come out correct. I had never been to a Dunkin donuts before and I won't go back.

I am giving this place 0 stars because they mess up my order every time I go there. I wait a few weeks or a month and try again only to be disappointed again and again. Well this morning I stopped to get a sesame bagel with plain cream cheese on the side. After paying and waiting 7 minutes I was told that they were out of plain cream cheese for side orders. I also did not order my bagel toasted which the person that took my order did verify. I said that I thought it wasn't right that it took so long to be told they were out of the cream cheese I ordered. The employee said I should just pick another flavor. I again asked why it took so long to be told this and then she asked me if I wanted to talk to a manager. I said yes of course I would. I told the manager what had happened and she acted like it was no big deal. She said she's out and the truck will come later. To bad for customers I guess. I then told her that I have had problems in the past and the employees are afraid of her. They have asked me not to complain because they will get in trouble from their manager. "She gets mad and yells at us". I asked her if that was the way she treated her staff and got no response back from her. She never offer to give me a coupon to come back or refund my money for today's order. WOW is all I can say. That's fantastic service, NOT!! I would urge anyone wanting to try this place to go somewhere else. It is owned by someone that lives out of state and the people that run it here don't care. They don't even make the donuts here. They ship them in from another location. Others have said that you need to get here early or they run out of certain flavors. Yes they do; usually be 8 or 9 AM. Who ever hear of a donuts shop with no donuts?? This place is the worst!! Employees that are snotty and don't know what it is to treat a customer with good service since the management down doesn't know how to do. read more

Our company placed an order that cost over $700 roughly two weeks ago. The order was spread out over two days at two different times. Not only was our order not ready at any of the times we requested we also had to wait over 20 minutes for our order to finish being prepared. This order was for a business meeting and every time we arrived late due to the unpreparedness of this facility. We have also reached out multiple times to request a receipt from the order and either 1. no one answers the phone or 2. I am placed on hold for 14 minutes then hung up on before speaking to anyone. The one time I was able to get anyone on the phone we provided the dates, card information as well as the amount and still have not received the receipts from over a week ago. Very disappointed with the unprofessional atmosphere at this location and the lack of urgency when preparing large orders for well established companies. read more

I have been to this Dunkin Donuts twice since it opened. I can say I far from being impressed. First time was right after it opened. No one knew what they were doing. Waited for 10 minutes only two others in line. I thought okay just opening I understand. I went in yesterday. No one in line I waited at register while the two girls were talking about their night. I think there was a lady doing interviews not sure. After a while the one girl looked at me and asked if I wanted something. Really what did she think I was doing there? I ordered my bagel and had to wait for coffee. Finally after bagel getting cold I got my coffee. Let her know I will be getting donuts in a bit. Hate my bagel and drank my warm coffee. Then went up to let her know I would be getting donuts to go. The two girls stood in the front and kept talking. They both looked at me and finally I said I would like to order donuts to go. Then they said oh you want to order. There was a man in there and he went in the back I think he was manager. But that was the worse serves I have ever had. Really. If you don't get with it you won't have any business. read more