Customer service is terrible they will Hang up in your face when you ask about your order and not pick the phone up no more after that read more

Listen. My youngest son has been waxing poetic about the coffee at Dunkin' for years. And, I've ignored and mostly rolled my eyes and probably muttered something like, 'kids! psh!'. Then I was in an airport and it was the only coffee option and ya girl needed coffee like someone stranded in the desert needs water. It was an absolute necessity. So, I ordered one of their seasonal lattes, thinking--let's hope I can get through this to get the caffeine flowing. But, wait... It was actually pretty good. So, I got back to Milwaukee and insisted my husband also try one of their seasonal lattes the week before Christmas. He tried to ignore and definitely rolled his eyes. And, may have muttered something like, 'seriously?! psh!' Then we stopped by here. We both ordered one of their seasonal lattes (yum!) and I got a breakfast sandwich (also yum!) and my husband got some sort of egg bites. There's no feeling more absurd than clunky-ordering at a well known chain where everyone there assumes you must know the drill. Because, why wouldn't you? It's Dunkin' after all?! We did not know the drill. But, I digress. Overall, it was a fine experience and definitely good to know that Dunkin' is an option when I'm out of town or at an airport and other local options aren't available. Or, really, just an option occasionally, Because, the coffee was good, my friends. And, my son is gloating. Get to it! read more

I don't think it's fair to judge the place based on how they handle Door Dash. DD and DD are definitely an imperfect pairing. From what I've seen, the employees here are fine, the problems are all the way Dunkin' who-no-longer-has-donuts-to-their-name is run. First and most important for our planet, they insist on disposable everything, even for people having coffee in. If you bring in your own cup, they will waste one of theirs to "measure." Lots of unnecessary unrecyclable plastic. The place is relatively clean in front, but you can easily see in the back that they don't regularly wash hands, wear hair covering, mask up (but they will God Bless each other when sneezing, American Christians baffle me), or avoid putting fingers inside cups. These shortcomings are most certainly not unique to this location, or even for coffee places in general. The coffee here is better than McDonalds, Starbucks, or Kwik Trip which are your other nearby choices. read more

Dunkin' - Too much disposable unrecyclable waste - Donuts Near Me - Waukesha, Wisconsin

The customer service is terrible. I asked for sweet cold foam and they declined. I then asked to add a sandwich to my order and they declined saying they were so busy. I have never seen more than one car here. Regardless, they should not decline someone's order. They did not even attempt to compromise until we threatened to cancel our order. They really make it seem like a chore to do their job! Iced coffee is always terrible, I try to give them the benefit of the doubt but they never follow through. The sunset dunkin is where it's at!!! ps. it wouldn't let me give them zero stars. read more

This is supposed to be an egg & cheese bagel. It looks like an old gray dog turd. I used the drive through and was greeted by a very melancholy voice that really didn't want to be working. I ordered 2 sandwiches and a coffee. When I got to the window I apologized and asked to add a coffee as I forgot one. The girl rolled her eyes and sighed. She shoved the second cup out at me, no plug in opening so it spilled out with every bump. I love Dunkin' coffee so I'll be back but I probably won't order the breakfast turd. read more

Dunkin' - This is supposed to be an egg & cheese bagel. It looks like an old gray dog turd. - Donuts Near Me - Waukesha, Wisconsin

I was very unhappy with dunkin today, which breaks my heart because I love and support dunkin. While ordering over the intercom during the drive through, after every item I said, the lady asked "are you done yet?" It just made me feel rushed and that she was trying to move me along. My order was a little long, but I am a paying customer. When I asked for a sausage egg and cheese croissant, she said they were out of croissants. When I ordered a Boston cream donut, she said they were all out. When I asked for two sausage egg and cheese wake up wraps, she said they were out of sausage. I ended up ordering a sausage, egg, and cheese on an English muffin, a large coffee, 2 egg and cheese wake up wraps, and 2 hashbrowns. I did not receive the hashbrowns and they put bacon on the English muffin. When I ordered that in the beginning and she said no more sausage at the end, It didn't cross my mind so she took it upon herself to apply bacon to it instead. When I get home, this is what I see. A "sandwhich" just thrown into the bag and falling apart and a weird looking wake up wrap that looks like it was squeezed in someone's hand. Also, the other wake up wrap was at the bottom of the bag not wrapped up and it was super soggy. Me and my husband didn't even eat the food. At all. read more

Dunkin' - Overall view of sandwich and wraps - Donuts Near Me - Waukesha, Wisconsin

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a minute agoNEW Went to dunkin this morning, and was extremely disappointed. We ordered 1large nonfat latte, 1 Americano, 1 power sandwich and 2 avocado toasts. They got the latte wrong, the sandwich was cold and they only had 1 avocado toast to offer us. I asked if I could get reimbursed for the other toast, and they said they could offer a bagel with avocado on it or double toast a frozen piece of bread instead, but was not able to reimburse or give a gift card for the $5 toast. The manager never came to discuss with us, so we decided to just leave without ever getting the correct order. This should have been a very simple thing for a manager to correct. This place sucks, do not go here. read more

I've been in line 45 Minutes! The latte machine didn't work. They were out of something else. This was the worse drive thru experience of my life! Never again!! read more

I always drive an extra distance to go to this Dunkin' in Waukesha instead of the one on Sunset and so far they haven't let me down. They're food is always warm and tastes fresh. The workers have been very quick and kind. They clarified an order mistake before we even said anything and they were calm and understanding with the situation. They're coffee is a hit or miss for my taste but they're refreshers and hash browns are so good! read more

A few months ago I placed an order before work roughly at 5:30 am for a coffee and a few food items, I waited 20 minutes and was the only person, I was told to pull around, waited even more and eventually had to leave because I had to go to work. This morning I placed a mobile order for a few things and there was a line but it should not take 30-40 minutes to get your food!! This is ridiculous read more

Always incompetent employees, literally every time I order pick up or door dash from them, they forgot something, especially the donuts. Which is crazy when donut is literally in there name. Like how can you forgot something, that is the main focus of the whole company. read more

Things continue to go downhill at this location. Drive thru is no less than a 20 minute wait time and hope you get what you ordered. Bad attitudes, less than adequate safety protocols. The place looks dirtier every time I give it another chance. Rarely get what I actually order. Don't have the time to go in or wait in the drive thru again. Kwik Trip is right next door, lots of choices and friendly people. If they don't have what you are looking for, it's free when they replenish it usually within 2 minutes! Recent DD visit ordered the "NEW" lemonade refresher: strawberry flavor - medium. Drive thru pickup (amazingly there was only a 17 minute time lapse). Got to window the unmasked, ungloved employee says what did you order? We don't have any paper to print the mobile orders. Told her, medium strawberry lemonade refresher with light ice. She asks, is that with coconut milk? UGH! Finally she gets it, says we don't have and strawberry left. OK, I'll take blueberry. With all this confusion, the thing I was expecting was to get a large for the inconvenience and trouble. Bad service, bad attitudes not enough people during peak traffic times. Come owner........don't be cheap by understaffing and overworking your people. That's why nobody wants to work here, the chatter we can all hear when we order. Clean up your act, clean up your location. Let's see some smiles and personality. read more

The interior has been clean and well-kept and service has been good the last several months I have been here.

I promised I'd go back and try this again, after my less than exciting coffee I had here last week. Well, I'm suitably impressed. If you didn't happen to see my review of DD coffee in Woodstock, Illinois, I had this to say: " I would categorize DD coffee as a medium blend with several complex flavors to it, not easily identified. I would almost say it has cloves in it, but it could be something else that resembles cloves. There's a hint of chocolate in it, too. (And it was better than the DD coffee I had last week.) I can see how people have come to regard this as their favorite coffee." Well, the same applies at the Waukesha store, in fact, the coffee might be a little more flavorful in Waukesha, due to the excellent water that is uniquely Waukesha's own. (Did you know that Waukesha was once known as "The Saratoga of the West" for it's mineral waters and spas? And that Waukesha was home of bottling companies that sent Waukesha water all over the country? That's all gone, but the water is still as good as it ever was.) read more

Dunkin' - Note the drive-through window. - Donuts Near Me - Waukesha, Wisconsin

John and Amanda really made a tough morning special for me today! After having overnight and morning medical procedures they were warm, welcoming and gracious. Such a treat! It is rare to experience such fine, humanly behavior like this these days -- I was flabbergasted. And you can bet I will be back!!!! read more

I came here 9/3/2021 around 11:30am and there was only 1 poor employee working! She was working so hard running every aspect of the restaurant. Drive thru, making coffee, making food, bagging orders, and taking in store orders! Despite this my coffee and sandwich were delicious. This woman deserves a raise. I understand the food service industries are short staffed and it's hard to have the necessary staff on, so in return for this lady's hard work and effort she deserves to be compensated. Especially since she was extremely friendly the entire time when most people would show their stress from a situation like this through frustration. I don't know her name, but I know she had 2 nose piercings if my memory serves me correct. I hope the staff at this Dunkin sees this. You guys work so hard, just know there are people out there who appreciate you! Without food service employees we would not have tasty, fast food and coffee so easily at our fingertips. Once again, please give this girl and the other employees a raise. If they have to work when it's understaffed they DESERVE compensation. And for any customers that may be reading this... please have patience with service industry employees. Be kind. The job is not as easy and low stress as it used to be because food service is in a much higher demand as of recently. THANK YOU DUNKIN EMPLOYEES! read more

Worst Dunkin' I've been too. None of the workers had gloves on. My cup was dirty that they gave me. The women made my drink wrong also. I asked her about it and she just said it would be very hard for her to remake it. Major disappointment since I love Dunkin'. read more

Came at beginning of June. Both iced coffees tasted like water. Tried to get anything in replace of the two coffees that tasted like water. Employee stated she couldn't make anything but what I ordered (I get it I wasn't trying to get double what I paid) politely went back and fourth even asked for a small lemonade.. anything employee wouldn't make anything despite me spending 7$ not sure how no other drink was a similar amount. Let it go and left with a watered down coffee. All could have been avoided with better customer service Dunkin‍ read more

Ordered bagel and caramel macchiato. Bagel was wrong, was not a Carmel macchiato and was in line 25 min

This morning was not great and I wasn't really all that surprised. I get a frozen vanilla spice or called a frozen vanilla chai with powder blended in ice and milk. Every time I go to this location it's a guessing game. Someone tells me they don't make that drink and a day later I get the drink. This morning was one of these days. Two days ago I ordered my drink nice and fine went along my merry way. Now today the girl told me "we don't make that drink anymore." So I asked her do you have the powder? She replied yeah and I said then why can't you make it. All she had to say to me was we don't make that drink. Now I'm not sure if this is pure laziness or out of pure lack of training. Either way ordering coffee should not be a guessing game. I drove over to the sunset location and guess what? "You said that was a medium right?" Transaction over and a happy customer. Never had anyone at the sunset location tell me they don't make the drink it's never a guessing game. So why does one location of the same company make their own damn rules? read more

Dunkin' - Sunset Dunkin' comes to the rescue with a Vanilla Spice - Donuts Near Me - Waukesha, Wisconsin

Arrived an hour after they open just to be greeted by a locked door. Waited outside for another 15 minutes and saw no movement whatsoever, although the lights are all on etc. just watched a guy leave the drive thru looking irritated as well. I won't even try again based on the other reviews people have left about this location. I'll happily wait for Friday, Saturday, or Sunday and take my business to Donut Squad in downtown Waukesha. Way better donuts and way better service. More consistency as well! This experience has turned me off of DD entirely. No loss for me! read more

Do NOT waste your time stopping at this location. I've always been 2nd or 3rd in line when I have arrived at this location and it is ALWAYS slow. Today in particular was terrible. The lady in front of me and myself waited for almost 5 minutes before anyone said anything to us. Not a whole lot of urgency as the employees were casually conversing with each other and other patrons in line. The lady packing donuts would disappear for a bit and come back. When it was my turn to order I had to wait almost 5 minutes before I was acknowledged and the people were just walking around in front of me. When I finally received my food it was thrown on the counter. Not figuratively, she actually tossed it on the counter without saying a single word to me then walked away. Surprisingly I have gone to the WFB Dunkin' so many times during peak coffee time with lines to the door and have never received service this bad. read more

I love Dunkin' Donuts coffee, but this place is the most disheveled, disorganized coffee shop I've ever seen. I was glad when the app let me order in advance and pickup to avoid the long lines that are due to disorganization, but the two times I've done that my coffee is not even started when I arrive. It doesn't matter if that's 5 min later or 15 min later. This place is also filthy - there is trash laying all over behind the counter (used gloves, used napkins or paper towels, and on the floor. Five strikes and you're out - I am done with this place. read more

I ordered on the app and waited in the drive through. took 20 mins, I ordered 10 munchkins and was given 4...

We stopped at the Dunkin on Grandview this morning. My boys wanted a pumpkin donut. We went inside, waited for a while and finally got the attention of the one employee. She told us she couldn't help us for a while because she was the only person working and was taking care of the drive thru before inside. Super rude attitude. How can you just not serve people in your store It was really disappointing so we just left. Don't bother going to this Dunkin anymore. I know we won't. read more

Rude morning person. Made our food horribly!! They should stop making the tater tots never crispy always soggy.

The only thing consistent about this awful place is the terrible service. Every time I come here I get an eye roll, deep sigh, and even complaints about how they hate working here. I order almond milk in my coffee they consistently forget or do not care if they get it correct. The girls don't wear gloves when getting my donuts and loudly complain about customers in the drive thru. I wish I could give this place zero stars. read more

Ordered 2 coffees and a dozen donuts off the app. Drove all the way from another city to get it only to have them say THEY WERE OUT OF DONUTS. Why would it be available on the app if it is not available. Manager said she didn't know how to refund the money. Wow. Probably should get more knowledge on how to update items on the app in real time. read more

I pulled up to the drive through 25 minutes before closing. Waited for a few minutes, tried saying hello a few times, nothing. Drove up to the window, honked my horn after waiting again. Nothing no one in sight went to go inside doors were locked. I had a coupon only good for today and was really looking forward to it after a long day of work. Very disappointed w/ this location. W/ the time spent trying to get someone's attention I could have spent going elsewhere, but now it's too late. Guess I will know for next time. Not returning to this location. read more

Espresso machine down so menu was limited. slowest slowest service ever for simple iced coffees, bagels, food. Lost our order and another customers while I was there. Staff rude when customers requiring. Won't be back. read more

Sincerely recommend to not visit this Dunkin' Donuts. Ordered 3 breakfast sandwiches. All 3 were still cold in the middle. Coffee was burnt. Staff were nice but, I got the impression they were not there to work, rather to collect a check. Definitely never visiting this location again. read more

Came for the hot cocoa promotion we got in the mail. Too bad the machine is out. "Sorry it is down for maintenance now." No attempt to say do you want to try a coffee or something instead? Maybe I will be back to try again. read more

If I could give this Dunkin' Donuts location zero stars, I would. Had one of the worst customer service experiences I can remember and would never return. Waited 30 minutes for a small, simple order. After telling me the total bill of my order, the cashier left the tender, completely disappeared, and never returned to assist me with my payment. Meanwhile, a huge fight broke out amongst the staff in the kitchen. Screaming profanities and racial slurs, the staff managed to scare away the few customers left in the building. While already understaffed, one of the employees stormed out of the restaurant, leaving only 2 staff members. After watching everyone else receive their orders before mine, I then had to ask about my order that I had already been waiting 15 minutes for. It was not until then that they began my order. Incredibly disappointed and will never return - and neither should you. read more

I'm not going to invest too much time into a dunkin donuts review, after all, it' just Dunkin Donuts. However I like that they've added a variety of other food. Nobody wants to eat donuts until their full, that's just a terrible feeling (both emotionally and physically). However, I'll enjoy a nice donut with a bacon egg and cheese wrap up on occasion. I've explored the lunch menu a little. I had high hopes for the fried chicken sandwich on a pretzel bun..but the bun had no flavor and was a little on the toasted side. When I get a pretzel bun I want one that tastes like a delicious soft pretzel. Not like a not delicious nothing. read more

This place is always dirty with garbage and donut racks at the registers. The service is slow and not provided in the nicest way. The only reason why I go to this dunkn is because it's the only one near me. read more

Extremely inconsistent. And consistency is what makes great customer service and experiences. I stop by this location a lot of the times on my way to work as it is right off 94. Every time I go there I ask for the same coffee drink and it is made differently. Also I have waited a few times in the drive through for about 10-15 minutes when there are only a few cars in front of me. Depending where I work I go to other locations and get better service, wish this location would step up there game as they could have great potential and a lot more business. read more

This location IS as slow as other comments suggest. They only have TWO employees working a breakfast rush. The drive thru person is taking orders and making hot food and a counter employee taking walk-in customers and grabbing donuts. If I wasn't in a hurry I would be ticked. A customer behind me waited at least 15 minutes for a wrap. The owners or district / store managers should be ashamed. read more

If I could give a lower rating I would. This place continually amazes me with their ineptitude. Today we ordered 1/2 dozen donuts, 2 sandwiches and 2 orders of hash browns. Zero of the order was correct and the majority was missing or wrong. The girl at the drive thru window also took a 3 minute nap before getting our order incorrect. Literally, put her head down on the counter and slept. Total time spent on this atrocity was 25 minutes(there was 1 car in front of us). read more

Waited in front of the restaurant on a Saturday morning for 18 minutes after ordering a dozen donuts, 2 sandwiches and 4 iced coffees. Pretty sure they would not have brought the food out if I didn't come in. When I asked for the name of the store manager they refused. When I asked there names they acted like I wasn't there. If you don't like your job, do something else! This place is a joke! read more

I can't believe how many people flock to this place... Show up and wait 25 mins in line to get my order taken, then when I reach the front counter, they are out of just about every donut they have. Good thing a donut shop does not have donuts right? So after 25 mins of useless waiting, I decide to make my trip worthwhile by trying something else. So I waited ANOTHER 15 mins for 1 sandwich. The icing on the cake was that it was comparable to eating cardboard. And ps. The cashier was a total bitch about the whole thing. Nasty. read more