It was my first time going to Dunn Edwards and I brought in a small paint chip hoping to get it matched. Carmelo greeted me very politely and let me know it might be too small, but he still took the time to see what he could do. He spent about 10 minutes carefully working on matching the color and also helped me pick up all the essentials I needed for painting. The reason I'm writing this review is because it's not easy these days to find someone with that level of patience and willingness to genuinely help a customer. Carmelo went above and beyond, and it really stood out to me. Dunn Edwards is very lucky to have him on their team. read more

Amazing customer service Evelyn help out as soon as we step in the store seen our vision. Sebastian aslo had great input thanks

We are painting our living room, dining room and hallway ... hired a painter now we need paint. So we came to Dunn-Edward's Paints cause we like the quality of the paint. There are so many color options and finished to choose from. The best part is customer service at this location. Friendly and knowledgeable staff. Carlos was helping us with questions we had. He took his time to explain the differences about the finishes, the colors and sample bundles. Now that's great customer service right there. We bought three samples to take home and try ... will be back to buy the one we love .... Overall always a great experience here. I highly recommend this location. read more

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Before I bought 2 gallons of paint, I visited the Dunn-Edwards store on Sherman Way/Coldwater three times. Staff (Gabriel) was very friendly, and helpful. I took home 3 color paint samples and then made my decision - very happy with the result. read more

Dunn-Edwards Paints - Hardware Stores Near Me - North Hollywood, California

Came here all the way from Covina to buy paint for the inside of my house, I received excellent service from Mr. Scott and I believe her name was Angelica. She explained to me how to choose my paint color, she was very helpful. The store was clean and organized. I would definitely recommend this spot. read more

Dunn-Edwards Paints - Paint - Hardware Stores Near Me - North Hollywood, California

Great store! We always use Dunn-Edward's paint but have never been to the Glendale store. They filled our order perfectly and were quick and efficient! read more

Went in yesterday to get some touch up paint and was helped by a gentleman named, Juan Luis Ortiz. Great customer service, to the point he went in the back to check and see if a color was available in a smaller size container. Mr. Ortiz made suggestions that I hadn't thought about for money saving purposes. I must say; Just an over all "Genuinely Nice Guy". I asked how long had he worked for DE and he said one year. Being I've worked in HR and understand the dynamics of great customer service and how rare it is, I asked where did he work before, he mentioned H Depot! That just goes to show you, the bigger companies don't value their knowledge and loyal employees! Hats off to you Dun Edwards for recognizing and hiring the very best! I'll always shop there for my paints and supplies moving forward! read more

Awful and rude service. Refuses without any valid reason to accept old paint even though I bought it from Dunn Edwards and paid the recycling fee. I see that other customers have had the same problem with this store also. No wonder they have a big sign at their front saying dumping is forbidden. Try and live up to your recycling program and you probably won't have any problems with illegal dumping also. read more

We are repainting the house and Anabel and the team were so helpful, friendly and fast! Of you need to get high quality paint head there today! read more

Very good quality of paint. Easy to find this location and the staff was very helpful. They also sell all tools related for your next paint job. Most colors in stock. And if not they can match any color sample. The prices are reasonable and all contractors gets a discount. And if you are not a contractor it doesn't hurt to ask for a discount! You know the saying "if the baby won't cry they might not get milk" haha! read more

Dunn-Edwards Paints - Hardware Stores Near Me - North Hollywood, California

In-Home Color Advisor Ellen Knowles, was fabulous! She is extremely knowledgeable, educated, and had great ideas. Believe me, I needed the help and she delivered. Thanks Ellen. read more

Apparently it takes over a half hour to mix up one court unless you know people working there. Watched two people come and go after arriving later than me and ordering more than 3 gallons each... read more

This is what i wrote about the dunn Edwards on Sepulveda as well as this location... "The ONLY reason i gave one star to the Sepulveda location is because i had to. i was there today for 25 minutes looking at the swatches - NOT ONE person said hi - do you need help - ANYTHING. thank god for he dunn edwards on coldwater and sherman way - they greeted me - and were very friendly - Jerry helped me - GREAT GUY! this one on sepulveda needs a little ass kicking - HORROBLE SERVICE!" If you are able to - go to the one on sherman way - MUCH MORE HELPFUL! read more

Have spent over $1,000 at this location this past week purchasing paint for my new home. Honestly, I rather go buy paint from a cheap, low-quality place then give these people any business. Manager is very rude and makes very offensive comments, then laughs. This is not a show, you have one job and that is to sell paint, no need to be rude. After spending so much money here, he has the audacity to call me cheap cause I came in to purchase 2 quarts instead of 1 gallon, but the price difference was very slim, so I wanted to get a gallon instead. He did not let me change, how ridiculous. He has no right to tell a customer what they can do or not. This location is busy, but their service sucks. They are degrading the name that Dunn Edwards holds. Never returning here or to Dunn Edwards ever again, I work in the real estate industry and my clients value my opinion and I will be recommending them somewhere else from here on end. read more

Great one-stop paint shop! - The experience of selecting an exterior color, or colors in this case, can be very daunting and over whelming. Even with an idea of what we wanted we were still faced with a wall of paint chips and color choices. It was beginning to be too much to take. Until- along came this bright-eyed, smiling young gal, Keshia who changed everything! She calmly and cheerfully offered to help us which we refused at first, but when it came time to comparing some colors, she not only knew every color by name and number, she knew their location on the wall and what would go with it. In short, had Keshia not been there we may have just left in desperation or just gone with white and called it a day. Keshia Smith is the brightest part of our painting experience and made this stressful experience calm, fun and pleasent . Plus she has a teriffic sense of humor and knows her colors! A fun way to end my shopping day. We ended up getting 4 sample colors and will be coming back to buy the paint for out out 2-story Monterey Colonial home in the Hollywood Knolls area of Los Angeles. The Store is extremely well stocked, clean, quiet and offers a great selection of paint, brushes, tarp, drop cloths, rollers and even painter's caps that look like a trucker's cap ($3.99) and T-shirts ($5.99). This is truly your one-stop-shop for everything paint related! However it should be noted that the store closes at 3:30 on Saturdays and not at 5:00 as stated here on Yelp. Thanks! read more

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I'm here 2nd time Horacio was very helpfull and very professional whit knowledge with all the material i a was asking about read more

Dunn-Edwards Paints - Hardware Stores Near Me - North Hollywood, California

We've ordered twice from this store in the past month and they've been amazing both times. The paint is high quality and the employees are super helpful. They also do curbside pickup, and the orders are available very quickly! Be sure to ask for a AAA discount if you have a membership. read more

Update Review 11/22/19 I can't brag enough about this Dunn Edwards team led by Juanluis Ortiz. My customer experience with them is nothing shy of excellent and above. Every order managed by Juan was taken care of diligently and most importantly executed accurately. The constant communication by Juan with updates and ETA's helped my Project team plan accordingly against tight milestone schedules and served a huge success in our projects. I personally can't name one time where I was dissatisfied with my experience with anyone from Dunn Edwards. They have always been dependable, knowledgeable, and professional. A very special thanks and recognition to Juan and the entire Dunn Edwards team on behalf of our contracting team from KHS&S team. Great store and great service. I constantly order paint material and equipment from Gabriel Perez and is always delivering on time or even sooner. On top of that, Gabriel is a very personable guy. Gabriel is great to work with and gets the job done every time. Special thanks to the North Hollywood team! Keep it read more

Shout out to Brit and Edon! They were both helpful, courteous, and patient!! Made sure my order was correct and that I was satisfied with everything I was looking for. Will definitely come back for any future painting needs. read more

North Hollywood store; I went spoke to Adriana who told me the base white is the purest white. I told my contractor to get the puree white base white: he asked for pure white; they told him they can not sell me the base white by itself that they must add something and that their purest white is warm white. They sold him 5-5 gallons of semi gloss warm white, and 5 galls high gloss warm white. I called spoke to manager Alex who was rude; he told me the color pallet for dun edwards has changed pure white is warm white and they can not sell us the base white without adding something in it. I called 4 other dun edwards managers who told me that is a lie. They made a mistake; called the store for me spoke to Alex, i called Alex back he said come tomorrow and we will refund you the money, this was on 1/15/21. I get to the store on 1/16/20 Fatima told me that Alex told him everything that he never said he would refund me, that Alex is right the purest white is warm white and that they can not sell me the base white without adding color to it per their rules. I am pregnant started to feel faint and cry. Called Mission Hills store spoke to Michel manger who told me their are lying. Alex would not come near me or look at me he stayed in this office and used Fatima to talk to me. Fatima went back to talk to Alex and came back said the only thing they can do is get the white base; add 10 Y on it that is the purest they can do because they can not sell me the base white. I went to Burbank store spoke to Tony told him the story; he called them they lied to him said i asked for Igloo which I never did, Tony told me I can buy base white; Tony and Debi where amazing they sold me exactly what I wanted; I had to purchase again 5 5 gallons of base white semi gloss, 2 5 gallon high gloss, and 4 primers. Sherman way North Hollywood lied to me and 5 other stores told me they lied to me and called them and they still did not correct their mistakes. Now I have 5 5 gallons of paint semi gloss and 1 5 gallon high gloss I can not use. Alex manager did not want to even come talk to me or look at my face. This is disgusting I will write a review everywhere. read more

I love this store. I am just a DIYer, and they have plenty of professional painters coming in all, day, but they have always been courteous and immensely helpful. This is additionally appreciated because of the lack of knowledge I have found at the Big Box stores (you know which ones I mean). I also have to rave about a particular paint they turned me on to. I have been repainting my whole house interior, including trim. My last house was a craftsman from the 20s and the original finishes on the built-ins were gorgeous - the smooth, perfect paint that only seemed possible with the old oils. I wanted the same effect in my new place, but initially it was a struggle. Of course, all paint finishes depend on a well sanded and smooth base surface, but even with that, I was getting huge brush drag marks that I couldn't seem to eliminate despite my best sanding and brushing efforts. I tried all the big box brands, and then came to Dunn Edwards. Ta Da! One of the guys at Dunn Edwards told me about their ARISTOWALL line. Heaven! Just finished painting the baseboards, and with a good fine sand in between coats, they look perfect. I am so proud of myself! (But I know it's the paint!) I used the Aristowall Gloss on a bathroom vanity, once again sanding to a very fine finish between coats, and the cabinet looks like GLASS. Thanks, Dunn Edwards. You have my business! read more

Such a great store. I'm in LA and I'd make the longer trip just based on the customer service. Liz carter was amazingly helpful in finding what I needed. You need an hvlp last minute? She'll find you one! read more

This North Hollywood location has been great for me! They have provided me with excellent service as far as delivering on time, emergency situations and custom orders. They have worked well with handling bulk orders and gathering all the materials needed including tools and other accessories. read more

My store credit expired within 4 months. At first they said sorry can't do nothing about it. I said so you guys just take peoples money and that's okay ? Another coworker told him to call corporate and reactivate it. So they were lying to me. Then thy tell me it's a Saturday corporate is closed u will have to come back on Monday for us to call. I lose a weekend and can't paint my fence due to their ignorant ways. Makes absolutely no sense. Can't wait for them to go down. Home Depot and Lowe's will put them out very soon. Thank god. read more

Woohoo to Edan who provided me with excellent service this morning 11/25/17 at 9:02 AM PST. Immediately upon entering the store Edan greeted me with a warm hello and how can i assist you today. Love it! A smile, warm greeting and an option to assist that is excellent service. Edan knew the product I needed and had assisted me in the past with the same product. Though he sees numerous customer I remembered him from my last visit and shared that with. The reason i remember him was his exceptional customer service, smile and he allowed me to feel like a welcome guest in his store. Loud shout out to you Edan and thank you for allowing me to feel welcome at Dunn-Edwards Paints read more

So I was trying to figure out the name of a paint I used and was bought at this Dunn-Edwards store 7 years ago for my home exterior. I didn't have the paint can but did have a label bought from a different paint at the same time. Anyway, I thought I'd never be able to find what paint I used but called the store hoping for a miracle. I got my miracle and it was provided by an employee named James Spencer (I think he said he was an assistant manager). In an era where customer service generally sucks, Mr. Spencer went way above and beyond helping me figure out the name of the paint color. I won't go into detail of everything he did, but after a lengthy phone call in which he did a great amount of research, he figured it out. He even stayed past closing time of the store trying to figure it out. I can not thank him enough. Was not looking forward to the idea of using a paint that wouldn't match up to the original color. Now I don't have that problem. This store and the excellent customer service provided by Mr. Spencer has sent me here to write this Yelp review (something I rarely do). Thank you again, James! read more

Got great service from Sarai and Matty when I needed to get a custom color to match my kitchen cabinets. They were friendly, efficient and the color was perfect. read more

What a disappointment! Had my assistant take empty paint cans from our house's previous owners to drop off here since Dunn-Edwards Noho claims to be a safe drop off site for empty cans (this according to paintcare.org). My assistant drove 20 min there and they turn her away saying they don't have the room to take any extra cans. Then, their parking lot was full of nails so my assistant got a flat tire trying to leave to get to the Van Nuys location which they directed her to. So, she was stuck waiting for AAA to come, and we tried getting them to take the cans anyway because she now is not able to drive to other location, and guess what? They refused! They also wouldn't do anything about her flat tire issue because they said it's the responsibility of their property manager, not them. TERRIBLE CUSTOMER SERVICE and I will NEVER EVER buy this brand again. All empty cans were D-E but I am switching over to Benjamin Moore for good. They are clearly not in the customer service business. read more

We came to this store to buy some paint for our house and wow must I say I cannot believe how easy it was and what a delightful experience we had!! We were helped by Edan Harris of the North Hollywood location and must I also say he did a wonderful job of helping us figure out exactly which paint we wanted and the type of paint you know between velvet and semi-gloss and he made it such an easy decision for us and the store was great it looked great they had a great selection and this being in light of us going to so many other places before and not being helped out properly and not being able to find the right paint. Edan Harris helped us out BIG TIME!! I'm looking forward to coming here again in the future for any painting needs that I might have and hopefully we can see him again because we know he is really super helpful!! I definitely recommend this store to anyone who wants to buy paint whether it's for work or just for recreational use on their house :-) read more