Rude customer service and pressure customers to buy their shipping materials. Giving false…read moreinformation such as you can't ship in that box etc Stay away!

They get busy at times, but the line moves fairly quickly. If you're patient and have all your…read morematerials ready, ladies are nice given the fast pace and such.

I've recently had a really disappointing experience with this location. My packages were being…read moreforwarded here by USPS since I had a change of address, but unfortunately, they didn't include my PO Box number (i've received packages forwarded from this vendor previously without an issue.) Instead of checking or asking, the staff just returned them without even reaching out -- including some pre-orders that I now can't reorder. What's frustrating is that this has never been an issue before. The usual staff have always been great, attentive, and helpful. But lately, since the older lady started handling things, it's been a different experience -- less communication and more issues with returned packages. I'd just recommend keeping an eye on this if you're expecting packages here. A simple confirmation or courtesy call could save a lot of trouble for customers.

They were very helpful when i was sending my passport renewal. Logan was extremely patient and took…read moreabout 6 photos for me to decide on! And he was nice about me being super indecisive, like should i smile or not smile, hmmm.. in the end i was happy with the result!

I love how convenient this neighborhood mail center is! It changed ownership sometime ago, and…read morewhile I still miss the original, friendly staff, the new team is nice. The service can occasionally vary, but overall, it's a great local spot!

This was the closest location for mailing out a package on a Saturday. I was greeted immediately by…read morethe two staff (Vania & Bikram) at the counter. They were friendly, professional and very helpful picking out the perfect sized box for the items I was mailing out. Bikram gave me three different options for delivery, and I went with the most cost saving option. I appreciate the attention to detail, and the ease of service that was given. Hopefully, Vania & Bikram are working, when you stop by.

Unfortunately, this is the third time I've had Christian help me, and every experience has been the…read moresame. He never greets customers or says a single word throughout the transaction. When I came in with a few Amazon returns, he simply waved me over, held out the scanner, and acted visibly annoyed that I had multiple items. He rolled his eyes while I pulled up my QR codes and made it seem like I was inconveniencing him. At the end, he carelessly handed me a stack of receipts without even a "thank you" or "have a nice day." I understand everyone has off days, but after three separate experiences, this seems to be a pattern. Basic courtesy and professionalism go a long way, and unfortunately, neither was present.

Poor customer service experience at the Cottle location. I had placed my package on hold for…read morepickup, and when I arrived, the employee (Zeke) insinuated I was trying to steal my own package throughout the whole time. I provided both my ID and tracking information , as I was leaving he sarcastically remarked "enjoy your stolen package." I understand the need for caution when verifying pickups, but this interaction was a little unprofessional

Had 2 services: notary and fingerscan.The owner was nice and efficient. What else can we ask for…read more Also there's plenty of parking on the location.

Process of notarizing my document was smooth and easy. Person who helped me was kind and fast.read more

Had originally stopped in for an Amazon return !! The young lady at the counter as very patient and…read morepolite (it was refreshing) once done myself and the kids shopped for school supplies (definitely the early bird ) when checking out we were helped by Ricardo (super helpful) he had me sign up for the staples program and download the app it was a whole experience haha he was also patient with the time it took !! All in all such a great experience

Do not use the print center here. It's a HOT mess. I placed an online order and when I went to pick…read moreit up, the colors were totally off. There was no one available at that time to reprint it, so they told me to call the next day. I did, they said they'd reprint. I go back a week later and it's still not printed! They start to print my order, but the same issue with the color is happening. They told me the printer is being repaired tomorrow. If the printer is not in good working order, why are you even accepting orders??? Such a huge waste of my time. Don't waste yours.

Admittedly, I went in here knowing almost nothing about sending anything…read more That said, the person who helped me knew everything, offered me what I needed before I knew I needed it, and had me out of there before the rest of my group had even made it into the store. I can't speak to the value because my thing was prepaid (I was doing a trade-in of an old laptop). I would not mind coming here again and would recommend!

I received very poor service from the employee who assisted me today, July 28, 2026 (receipt…read more#SJCK00142703). I was treated in a rude, dismissive, and discourteous manner; the gentleman lacks the culture and manners required to serve customers. He was quite rude simply because I asked if he spoke Spanish, and I ended up having to apologize to *him* instead of the other way around. FedEx is a large enough company to have bilingual staff at the counter--or at least someone resourceful enough to allow the use of a translation tool. Such poor service. My name is Francy Bedoya.

This review is specifically for the in-person passport photo service offered here…read more After a disappointing experience with FedEx's online partner (RushMyPassport/govWorks), we decided to try the non-virtual option. When I called to ask whether an appointment was needed and what the recommendations were about clothing, I was pleasantly surprised with the quality of the assistance I received by phone. The young woman who took my call was courteous and helpful. At the store, we were very positively impressed by the service provided by MANPREET, who proved to be both skilled and knowledgeable, as well as pleasant. After the photo was taken, she clearly explained to us details concerning what to expect after submitting the digital photo to the US passport website. In the event that the photo was rejected, Manpreet explained that we would be entitled to a retry or a refund. Thankfully, the image was accepted on the first try and I have since received both my new passport book and card. What was also greatly appreciated was the thumb drive provided by FedEx (at no additional charge!), as we had forgotten to bring our own. TIP #1: Make sure you don't wear a white/light-colored shirt or blouse, unless you have a dark jacket over it. Otherwise, you run a much higher risk that your photo will be rejected at the time of upload or submission by mail. TIP #2: In the event that RushMyPassport/govWorks takes your money without ever allowing you to download the image you paid for--even after reaching out for customer support (as was the case with us)--remember that you have the option of doing a charge back through your credit card company.

The store had just opened and completely empty. The employee makes eye contact and sees me walking…read morein with a package, yet walks away to talk to her coworker instead. All I needed was to drop off a package that was already labeled. She insists that I use the self service area and guides me there so I can scan the package myself. Of course, the receipt doesn't print and I have to ask for assistance again. She has to go through the trouble of opening the lock box to get my package and go through the drop off process just to get me the transaction receipt. This could have all been avoided if she just did her job and helped me directly to begin with.