it was great customer service i feel everyone was kind and very patient and polite would recommend you to come to this place amazing

I recently visited this Postal Annex location and was genuinely surprised by the indifference and cold attitude from the woman at the front desk--her name was Laurenna, if I heard correctly. It's disappointing to encounter an "I don't care" approach in a customer-facing role, especially first thing in the morning. I've been to this location many times, and the service is usually excellent. The gentleman who typically helps--an Indian man--has always been incredibly friendly and accommodating. Experiences like his are what make a business pleasant to work with. I understand it's a business at the end of the day, but customer service truly makes all the difference. Hopefully this was just an off day, but it did stand out compared to the usual level of service here. read more

This was the closest location for mailing out a package on a Saturday. I was greeted immediately by the two staff (Vania & Bikram) at the counter. They were friendly, professional and very helpful picking out the perfect sized box for the items I was mailing out. Bikram gave me three different options for delivery, and I went with the most cost saving option. I appreciate the attention to detail, and the ease of service that was given. Hopefully, Vania & Bikram are working, when you stop by. read more

PostalAnnex - Postal Annex is in a nice shopping center, with various other stores and restaurants. - Shipping Centers Near Me - San Jose, California

Very friendly, helpful and professional staff. Able to take care of ship via all the major services. Also they have notary services also. read more

I LOVE THE TEAM AT POSTAL ANNEX. Great Customer Service Very professional and accommodating.

Postal annex has been one of the best places over the years that I've come here great service, friendly people on the counter, always willing to help and sometimes the owners even come out and help me at all times. I have a very high respect for this place for all my business needs, I always go to them. They're there fast quick and very serviceable and they take very good care of you. I would recommend them to any business owner and just anybody in general they're excellent read more

PostalAnnex - My business - Shipping Centers Near Me - San Jose, California

I've had a PO Box here for over three years without any issues. Lorena and Jen are always amazing help! 10/10 would recommend

The people there were able to help me with everything that I needed. They are the experts and their recommendations worked well for me!

I have had a mailbox here for over 3 years. I have never had any issue with missing mail or returned packages. The staff here always greets me when I come in and wishes me well when I go. Even when they are very busy attending to customers, someone will make that warm and welcoming eye contact with me that says . If you may be experiencing mail trouble where you live ( theft ), consider renting a mailbox here. There are different payment options available and they are affordable. The peace of mind knowing that my online purchases or gifts sent from family will be secure once they arrive is wonderful. Another plus is my mailbox address isn't PO Box.... even though it's a PO Box. Thank you to all staff at Postal Annex Silver Creek Valley Rd. read more

The lady who waited on me was friendly, understood what I needed, and quickly got my package mailed. I was done in 3 minutes. I did have to wait awhile to be helped but it was worth it for the service I received. I appreciate people who take time with their customers! read more

Great service, went for passport photos and ups drop off. Place has many postal services. Good parking outside read more

It is my go-to place for getting 2x2 passport-size photos and UPS package drop-offs. The staff here is really friendly, always willing to answer questions and help you with your stuff. They also have other services listed on their website, located close to kids' classes and New Seasons Market making it an easily accessible location while you pick/drop kids for their classes. Parking could be challenging at times and we are in the Bay Area, so let's not complain about it :) read more

the postal annex on silver creek valley rd. was very unprofessional and disturbing to say the least. From the moment I walked in, the atmosphere felt off with their employees. More specifically, the male managers who were both clearly under the influence of alcohol were openly flirting with their all female staff, making them noticeably uncomfortable. This situation seemed very inappropriate and also made me feel disturbed. What made matters worse is that the female employees seemed to be brushing off their unprofessional behavior making it seem like this situation was a regular occurrence for them. read more

Normally, I come to drop off returns but this time I had to purchase a gift card for an upcoming event. The front female employees were nice and made conversation yet when I looked towards the back I noticed the male managers drinking tequila while having a child cry for attention. I don't feel that was appropriate for their employees or customers. I don't think I'll want to come back and give them profit. read more

Came to Postal Annex on a Saturday for Notary service. The new owners are great and have excellent customer service skills.They are very attentive to their clients and offer them the best pricing. As there was a bit of a wait I was observing how they treat their customers and as soon as someone walks in they are greeted and then asked what service they are in for so the appropriate member can assist. Again since I was there for Notary I was directed to go to a different line. I would highly recommend coming in here since the vibe is welcoming. read more

3.5 STARS I did a little too much black friday shopping and needed to return an item. After searching the closest place to drop off a FedEx package, I found this PostalAnnex. I stopped by on Thursday, December 17th some time in the AM. My transaction was quick and easy. I put the package down on the counter and the salesperson said that's it and thank you! I asked if I could get a receipt and she mentioned they only print them out if customers ask for them. Makes sense as I'm sure it's a waste of paper if someone doesn't want one. Quick and easy if you need to drop off a FedEx package. read more

The staff is always kind and friendly. They treat me with the utmost respect and it's a joy to work with the team

Amazing service always! Friendly workers - especially Lorrena, who was very knowledgeable. Location is great too and nice clean space read more

Great customer service. Good quality and the annex is very clean. Each time I come in the staff is helpful and cheerful.

PostalAnnex has it all when it comes to your mail or stationary needs. This location in Silver Creek Valley has private mail boxes, cards for holidays, and they can ship basically anything. The staff is polite and always willing to help with enthusiasm. I sell a lot of things on eBay and whatever item I bring in, they have some sort of packaging to support and ship it out to my buyers. Also, PostalAnnex can help you properly locate any addresses and make sure your package is shipped in the best and most cost affective way. This spot is doing mail right! read more

PostalAnnex - private mail boxes - Shipping Centers Near Me - San Jose, California

Such excellent professional, Efficient warm and friendly service here. Lorena and Jen are spot-on! Thank you! See you next time :-)

Special requests prove to be 'no problem' for the staff at Postal Annex. Had an unusual copy task and in less than five minutes my problem was solved. Thank you, Postal Annex read more

Our Go To Place for all things Postal, Shipping, Boxes, Printing, Editing... Sarah is lovely. So smart, resourceful, and gracious. If they don't have it - you don't need it! I always find "things" I need (office supplies, envelopes, tape, tablets) and The Best Greeting Cards! Ez parking...great location. read more

Sara has been very professional and she is very knowledgeable in the company. I come in so often i think we can call each other friends =) . I have a mail box service here too which is great because i know that my shipments are protected. I don't have to be worried of theft. When i have a shipment I receive an email and text message notification. They also offer paper shredding service, scan services, shipping services. I see a sign that says they do key duplicates too. I am a returning customer. Thank you everyone for helping me with my business. read more

Now that the old owner is gone he was very very very rude the new owners are really good and welcoming and of course Sarah is still there who is always amazing and helps with everything out with the old in with the new thank God read more

I was greeted by Raman with a very welcoming smile. Extremely warm and friendly environment, a place where you feel comfortable to ask for anything. It's not just a place to take care of postal business, but also a place where you feel accepted and appreciated. The Postal Annex definitely exceeded my expectations, being patient with me through every single one of my many requests. Raman spent a very long time making sure all my requests were taken care of, and made sure to make me feel like he was happy to help. Thank you for such an amazing experience, and if I could give more than five starts, I would. read more

I recently started selling makeup online for a bit of cash. I sold maybe around $200 of makeup which was great! Unfortunately, I forgot about the shipping part. I had a few problems when it came to shipping: 1. I don't have any shipping supplies 2. I don't have a printer to print out the labels 3. I actually don't even know what the shipping process is like and how to pack my stuff up 4. The nearest post office (yeah we all know the one that closes midday) are a bunch of... not nice people. WHICH MEANS I'm going to either get yelled at for not being prepared or get told to bugger off. I decided to go to PostalAnnex+ since it says they had shipping supplies available. I walked in and I was greeted and told to wait since there were people ahead of me. The people ahead of me had all their stuff boxed up and here I am with a backpack full of stuff. Yeah you read that right, I literally stuffed $200 of makeup in a backpack hoping that they would take care of it. At this point I'm nervous like knees weak, arms are heavy you know? Finally, it's my turn. I walk up, open my backpack and throw everything on the counter. The only thing I say is "I need to ship all these and they are going to all different places". He asks if I have the addresses, I check my backpack and NOPE. OF COURSE, I DONT. I LEFT IT ON MY DESK. "No I don't know where it is" I start to feel bad. I've become "one of those" customers. I worked at Target and I know about the customers that just don't have any of their crap together and they just blankly stare. Yep, that's me right now. Might as well change my name to Karen. Surprisingly he's super nice about it, gives me pieces of papers to write the 4 addresses and organizes which makeup goes where. I kept forgetting what went where but he was listening and he put everything in the padded shipping envelopes. He bubble wrapped all the stuff that I wanted wrapped, made sure everything was in the packaging securely, asked me multiple times if everything is the way I wanted it to be packed. And that's it folks. I came to the store with a backpack full of make up and left with tracking numbers for all four shipments. Which he also circled and highlighted for me. Don't bother going to the post office, these folks got you. PS They said they have been the owners since around 2018? Not sure if this is important for people read more

They just just changed ownership and for some reason customer service went bad . Also since the main person Sarah left. The counter persons are rude and slow. Never going there again read more

Friendly and great staff. We go here for all of our shipping and notary needs. And the owner is a Steelers fan!

I appreciate that this business would take back the air bubbles and styrofoam peanuts to be reused!! I love that they recycle!! I also went on a Saturday for their notary service. It is currently $15. No wait for me, went at about 2pm. Fast quick easy and responsive. read more

I've been using Postal Annex For many many years always great service with friendly staff.

Great copy center. Very efficient. We made a copy of a large binder and loaded them into 4 USB thumb drive's. Took less than 15 minutes. Very knowledgeable and efficient staff. read more

Workers here are always nice and knowledgeable and they're right around the block. It's been nice seeing this place grow over the years and seeing al the workers level up and move on to higher roles read more

Had to get my fingerprints done today for my first Big Boi™ job. This was the fourth place I visited; everywhere else was closed because of the virus. Great service! The owner was super sweet and helpful! Also very very patient with me cause my hands were crusty and my fingerprints didn't go well the first couple times. Thank you for the work you do! My new go-to place for shipping and stuff :) read more

I have gone to Postal Annex several times in the last few months.The staff are very helpful and pleasant.Excellent customer service!!

I keep getting amazing service from LV. I'm a box holder and Iive two blocks away. During this covid-19 SIP, he's gone to great length to make sure that I'm taken care off. He's the definition of great customer service! read more

I was helped by this sweet, friendly, helpful, Asian lady. She was very efficient in handling my transaction. :)

This postal annex is in a really nice area of Evergreen, next to the New Seasons Market. The Postal Annex is really clean and the employees are friendly and efficient. They even have plastic sheeting hanging down for covid protection. They could use more parking directly in front of the store, but the curb is yellow for pickup and drop off. All in all, a good store at a clean and modern shopping area. read more

Great customer service always by Sarah. Glad to see she has returned. They are always helpful and send things out quickly. Convenient location as I just add going here to shopping at New Seasons. Only pet peeve wish buying stamps here was a wee bit less, just saying just saying..... ; ) read more

We've had our PO Box here for years with them now. Recently moved back from SF and I would only be able to pick up mail maybe once a month or every 2 months and they didn't complain about the mail being piled up. Super convenient to have packages mailed and signed there because I'm not at home most of the time and even though I always forget my mailbox key, they get it for me. Highly recommend because they are family owned and take pride in their business! read more