We have ordered several items from All-Terrain as well as had some service questions. They have…read morebeen wonderful to work with. Our Gypsy Q2 has been all over the world with no trouble from the airlines (they will send you documentation to show gate people) Don't hesitate calling them with your questions and needs. Nate K. Fort Lauderdale, FL

From the owner: All-Terrain Medical & Mobility, LLC, is an online durable medical equipment company that provides…read moreover 1,400 products from over 50 manufacturers. We are accredited with the BBB and have been in operation since 2007.

I recently had my lift chair dropped off at my home and I just want to say the two young men I…read morebelieve isiah and Jay were their names we're phenomenal. With what they do and we're so respectful! I definitely would recommend them if you need your delivery they have my vote geeat work gentleman!

I found Elite Home Medical Supply via a simple Google search; they were the first and last business…read moreI called. Normally, I read reviews and shop around, but considering the customer service I received from Mark on our first phone call, I knew I found the right place. Anyone who has ever experienced a medical emergency knows time is of the essence, so when my once mobile mom came home from the hospital (and couldn't walk), we were scared and helpless. I called Elite Home Medical Supply on a Saturday morning (of Memorial Day weekend) to inquire about Hoyer Lifts. Mark answered and told me he could deliver one Tuesday. After telling him about our situation, he made some adjustments, and delivered the lift with his son, Jake, that same afternoon. To add to that, they both stayed to give us a tutorial while we practiced using the lift with my sister-in-law. After that, my sister-in-law went to the store to purchase a commode and bedside table. At the store she was accommodated by rockstar employee, Jasmine. I think the fact that Google revealed to me Elite Home Medical Supply, which is 35 minutes from my home, was divine intervention. These people are angels, and my family is forever grateful. Thank you, Emergency Home Medical Supply, for being there for my family when we needed you the most.

I just took delivery for a bed, knee-scooter,and rollator. The equiptment is clean, looks brand…read morenew, and very easy to operate. The delivery was on time, AJ took the time to explain each piece and how it works. They helped me choose the right equptment that will help with my recovery. I HIGHLY recommend this company their customer service has been wonderful. Now I feel safe and know I don't have to go upsatirs until I am ready.

We live in Southern Illinois and had just visited our 99 year old godmother in Northlake. Then,…read moreJust after arriving at home she told us her rolator walker had fallen apart. We needed one for her right away but couldn't return the 5 hours one way it takes to do anything in Chicagoland in person. We called and got the equipment we needed with free transportation and delivery within hours! The price was very reasonable and the service was fantastic! Two thumbs up !!!

I bought my scooter from Joe 2 years ago and my controls were sticking Joe came out and picked it…read moreup and even left me a loaner. Thanks Joe for your fabulous service.

Joe is fantastic. Yesterday AM I had an old power wheelchair my late wife used 20 years ago. I had…read moreno idea how to get it running again for my recently handicapped brother. I found the Wheelchair Shop through a referral, called yesterday and made an appointment for today. Joe came to my house and picked up the chair last night!!! Then today it's fixed, he dropped it off and it's ready to go! Amazing service. Thanks Joe!

If you or someone you know has a disability and needs hand controls or other driving aids for a…read morevehicle, I recommend contacting New Ability. Jerry installed left side gas and break controls on my new car and did a great job. He is easy to work with and was able to accommodate my schedule on short notice. He does high quality work at very reasonable prices.

I am a fan. My son uses hand controls to drive because of an accident that paralyzed his legs and…read moreimpaired his hands. Jerry put in the original hand controls several years ago. When that car came to the end of its life recently, we needed to get a new car and install hand controls quickly so my son could get to and from work independently again. Jerry answered the call and stepped up. He gave instructions to the mechanic as to how to remove the hand controls from the old car, and even offered to make a house call if needed. We then delivered the car and hand controls, and Jerry got them installed same day. Good guy. Good heart. Highly recommended!

I have used Lifeway Mobility in the past to install a chair lift some 20 years ago. I was so…read moresatisfied with their product and service that I called them again when it was time to update. they did not disappoint. Eric and Tyrone together made the process as trouble free as I had hoped. they removed and hauled away the old lift and installed a new one within a couple of hours. Both men were pleasant and professional, took the time to answer any questions, and made the whole experience seem effortless.

The technicians who come out to the home are great. But the gentleman currently in charge of…read moreservice is very poor. A few years ago it was a woman who would always pick up the phone or call back promptly. The current person never picks up and never returns calls. Plus I'm still trying to figure out why I paid $400 for 30 minutes of preventative maintenance.

Customer service is horrible the employee Lucy tried to sell me a Wheelchair that was not the right…read moresize after telling me that all Wheelchairs were not returnable. She originally told me that they didn't have my size chair I needed that it would have to be ordered. That was Thursday and all of a sudden she called me on Monday and said they did have a smaller chair in stock Why would I take something that wasn't the right size. When I told her that she started yelling at me and told me to go to a different store. This is a buyer beware store the owner and employee Lucy trying to make a quick sale and she tried to give me the run around and she talks out of both sides of her mouth.

Best in service and right on time delivery. Much better compare to my past experience with others.read more

They came out and installed the lift outside my mom's house. The lift stopped working. I called…read morefor several months and no answer or return call. I called from a friend's phone and the owner answered and said he had no one to repair but would send someone out the following week. 2 guys showed up, said they needed a part and would return the next day. It was bad weather, so I called when the weather was better, now they won't answer the phone. Terrible service, lift won't move so my mom can't get down the stairs. Would not recommend this company to anyone. We just want the lift repaired or replaced.

great work, great attitude and love the work ethic! very efficient and clean, would definitely be…read moregetting more work done.

We went in looking for a solution to allow my husband to sleep after rotator cuff surgery. Terri…read morehelped us by first showing us wedges they had available. He had already tried that and it was worse than our couch recliner. She suggested that renting a powerlift chair might be helpful. It was on the pricier side, but the only other idea she had. Well, we thought about over lunch and just decided to just purchase a chair. Terri showed us the options and let us just try out the chairs on our own time. We never felt rushed. It was obviously more than we originally thought of doing, but we are sure we won't regret it in the future. The only thing that didn't make us happy, and why this isn't four stars, was the price tag. We picked the chair we liked best & thought the price was what was on the tag. There were options below the big price, like heat & massage, which were things that could be added to the base. Oh, but the material that the chair used was on that list (which we didn't realize because it was not a common name). It was not in the large number on the price tag and added $900 to the price. We didn't know this until we were checking out. We do not blame Terri for this, but the company that thought this was a good idea. The tag should have had the final price, before taxes & delivery not the base price if you could buy it off of the floor like we did.

Very kind and knowledgeable staff. Rented a wheelchair for my Dad for 1 week. No hassle at all to…read morekeep and rent for another week.

From start to finish, everyone was very helpful and kind. I called weekly with how my equipment…read moreorder was being processed. Thank you very much Mobility System staff. Ryan K.

Don't bother is right! What a waste of time! I called them 3 times & each time the girls answering…read morewere nice. I explained I needed a customized wheelchair. They took basic information and made it very clear each time that I must pay $75 over the ph or must bring in exact change to the evaluation since the purchase was not going through insurance. I didn't like that it wasn't a free eval but agreed. First, the handicapped parking spot was not even large enough for my ramp so I had to park at the end of the lot and use the grass. Plus, the wheelchair symbol was one big smudge. It was weird. (You would think this type of facility would at least get that right since their clientele is disabled!) There is a ramp up to the door. However, the double doors are not automatic so it was annoying. Bill, the tech, opened the door and directed us to go into the dark conference room that was crammed with chairs and a pizza on the conference table. Bill was completely rude from start to finish. Even his facial expressions were stern and rude. Instead of asking how he could be of service to us, he had the attitude of "why are you here?" He apparently thinks that if someone is in a power chair there's absolutely no way they can progress to a manual wheelchair. He said in a completely insensitive tone, "What makes you think you could use a manual chair? You mean you need it with power assist? Your arms work? What makes you think you won't just fall out of the chair?"We explained this wouldn't be the 1st time pushing a manual chair. Without even knowing how long ago the injury was, he said "We'll if they put you in a powerchair then that's what you need." He then proceeded to say that they don't usually go through the customer, the therapist usually contacts them. Then why was I scheduled for a fitting evaluation?!! I drove 2 hours, wasted toll money and gas money for no reason!! He said he would talk to the girls but at least they had a friendly customer service attitude. Bill needs to work on his disrespectful, belittling & rude demeanor!! I was ready to purchase 3 pieces of expensive equipment but forget it! I'll take my business elsewhere!!!! He was such an asshole! I'll make sure to share this info with the disabled community!!