I just took delivery for a bed, knee-scooter,and rollator. The equiptment is clean, looks brand…read morenew, and very easy to operate. The delivery was on time, AJ took the time to explain each piece and how it works. They helped me choose the right equptment that will help with my recovery. I HIGHLY recommend this company their customer service has been wonderful. Now I feel safe and know I don't have to go upsatirs until I am ready.

We live in Southern Illinois and had just visited our 99 year old godmother in Northlake. Then,…read moreJust after arriving at home she told us her rolator walker had fallen apart. We needed one for her right away but couldn't return the 5 hours one way it takes to do anything in Chicagoland in person. We called and got the equipment we needed with free transportation and delivery within hours! The price was very reasonable and the service was fantastic! Two thumbs up !!!

I bought my scooter from Joe 2 years ago and my controls were sticking Joe came out and picked it…read moreup and even left me a loaner. Thanks Joe for your fabulous service.

Joe is fantastic. Yesterday AM I had an old power wheelchair my late wife used 20 years ago. I had…read moreno idea how to get it running again for my recently handicapped brother. I found the Wheelchair Shop through a referral, called yesterday and made an appointment for today. Joe came to my house and picked up the chair last night!!! Then today it's fixed, he dropped it off and it's ready to go! Amazing service. Thanks Joe!

If you or someone you know has a disability and needs hand controls or other driving aids for a…read morevehicle, I recommend contacting New Ability. Jerry installed left side gas and break controls on my new car and did a great job. He is easy to work with and was able to accommodate my schedule on short notice. He does high quality work at very reasonable prices.

I am a fan. My son uses hand controls to drive because of an accident that paralyzed his legs and…read moreimpaired his hands. Jerry put in the original hand controls several years ago. When that car came to the end of its life recently, we needed to get a new car and install hand controls quickly so my son could get to and from work independently again. Jerry answered the call and stepped up. He gave instructions to the mechanic as to how to remove the hand controls from the old car, and even offered to make a house call if needed. We then delivered the car and hand controls, and Jerry got them installed same day. Good guy. Good heart. Highly recommended!

The technicians who come out to the home are great. But the gentleman currently in charge of…read moreservice is very poor. A few years ago it was a woman who would always pick up the phone or call back promptly. The current person never picks up and never returns calls. Plus I'm still trying to figure out why I paid $400 for 30 minutes of preventative maintenance.

I have used Lifeway Mobility in the past to install a chair lift some 20 years ago. I was so…read moresatisfied with their product and service that I called them again when it was time to update. they did not disappoint. Eric and Tyrone together made the process as trouble free as I had hoped. they removed and hauled away the old lift and installed a new one within a couple of hours. Both men were pleasant and professional, took the time to answer any questions, and made the whole experience seem effortless.

Customer service is horrible the employee Lucy tried to sell me a Wheelchair that was not the right…read moresize after telling me that all Wheelchairs were not returnable. She originally told me that they didn't have my size chair I needed that it would have to be ordered. That was Thursday and all of a sudden she called me on Monday and said they did have a smaller chair in stock Why would I take something that wasn't the right size. When I told her that she started yelling at me and told me to go to a different store. This is a buyer beware store the owner and employee Lucy trying to make a quick sale and she tried to give me the run around and she talks out of both sides of her mouth.

Best in service and right on time delivery. Much better compare to my past experience with others.read more

They came out and installed the lift outside my mom's house. The lift stopped working. I called…read morefor several months and no answer or return call. I called from a friend's phone and the owner answered and said he had no one to repair but would send someone out the following week. 2 guys showed up, said they needed a part and would return the next day. It was bad weather, so I called when the weather was better, now they won't answer the phone. Terrible service, lift won't move so my mom can't get down the stairs. Would not recommend this company to anyone. We just want the lift repaired or replaced.

great work, great attitude and love the work ethic! very efficient and clean, would definitely be…read moregetting more work done.

Super nice and knowledgeable staff. Rented a wheelchair for my Dad for 1 week. No hassle when…read morerenting for another week.

We went in looking for a solution to allow my husband to sleep after rotator cuff surgery. Terri…read morehelped us by first showing us wedges they had available. He had already tried that and it was worse than our couch recliner. She suggested that renting a powerlift chair might be helpful. It was on the pricier side, but the only other idea she had. Well, we thought about over lunch and just decided to just purchase a chair. Terri showed us the options and let us just try out the chairs on our own time. We never felt rushed. It was obviously more than we originally thought of doing, but we are sure we won't regret it in the future. The only thing that didn't make us happy, and why this isn't four stars, was the price tag. We picked the chair we liked best & thought the price was what was on the tag. There were options below the big price, like heat & massage, which were things that could be added to the base. Oh, but the material that the chair used was on that list (which we didn't realize because it was not a common name). It was not in the large number on the price tag and added $900 to the price. We didn't know this until we were checking out. We do not blame Terri for this, but the company that thought this was a good idea. The tag should have had the final price, before taxes & delivery not the base price if you could buy it off of the floor like we did.