We had a fantastic experience! Brandon, Leanne, and the entire team were absolutely wonderful to…read morework with. They were incredibly helpful, responsive, and went above and beyond to make sure everything was taken care of. You can tell they genuinely care about their guests and providing a great experience. I would definitely recommend staying with this team and would happily book with them again! Great communication, great service, and an overall excellent experience.

A few clarifications are needed in response to the owner's reply, since it introduces claims and…read moredetails not part of my original review. On the wildlife issue: Whether it was rodent or bat droppings isn't the point -- either way, it's a health and safety hazard, and that's what my review addressed. On timing, we were told cleaning was signed off around 3:40-3:50 PM and we weren't given access to the unit until nearly 4:00 PM. By the host's own timeline, that leaves only a 10-20 minute window for this to have happened after cleaning -- or the unit wasn't properly cleaned to begin with. Either way, it should have been caught before a family with small children moved in. As for the house rules disclosing general wildlife possibility in Big Bear: a blanket disclosure doesn't excuse an active, uncleaned health hazard in the room our kids were about to sleep in. On "solution after solution": When we first called the property's staff, we were told there was no reported active issue at the unit -- no remediation or transfer was offered at that point. It was only after we contacted Airbnb support directly that a possible move to another property came up, and by then we chose to stay with family instead rather than lose more time getting our kids settled. To be clear, we never requested compensation, a discount, or anything beyond the refund for the booking we could no longer stay at and the playpen deposit. The mention of a future discount, and later a free stay at the owner's personal cabin, were both raised unprompted by her staff and the owner -- I only followed up to ask about the discount after her team had already brought it up, and we ultimately declined the cabin offer. On the Venmo/deposit point: This wasn't in my original review because it wasn't relevant to it; the owner raised it. For accuracy: we received both the Airbnb refund and the playpen deposit refund in full. The mismatch was in urgency -- the deposit was requested and paid promptly to get our kids settled, but getting it returned took three follow-up messages over a full day before it was processed that night. On the unannounced visit: While I was upstairs on the phone with Airbnb support trying to resolve this, the host sent an unfamiliar man to the property without confirming who was there or where. My wife and our two young children were downstairs. Regardless of exact positioning, having a stranger show up unannounced during an active safety complaint is not okay. On the personal outreach: We heard nothing from the owner personally until after this review was posted. At that point, she called, left a lengthy voicemail, and sent numerous long texts to my personal phone. Some of what was shared in that contact was inappropriate and unrelated to the situation, and I won't detail it here out of respect for her privacy -- but the manner and timing of it were unprofessional. Our original review reflected an accurate, factual account of what happened. We stand by it and won't be engaging further in the comments.

The list of pros and cons Pros-…read moreEntire house for family of 10-12 The balcony with a nice view The windows and patio doors seems new Four bedroom, two full bathroom, spacious kitchen and dining/living room Free WiFi and cable tv Quite neighborhood Cons- Parking, no street parking, a steep driveway that fits three cars but is very difficult to park. Streets are very narrow Stairs to the front door are on a loose gravel. Is very difficult carrying luggages and grocery Furnitures are very old Clutter with too many furnitures, broken television, pieces of broken beds, old pots and pans, left over foods, kids clothes, toys, cans of paints, etc. The upstairs are very narrow which makes it difficult to walk House is very filthy, mold, cobwebs, dust, chips and other food items under the sofa cushions, etc. The toiletries and paper towels are over the places which is placed in varies closets There is a creepy room upstairs that is not usable but found a old blanket and molded plate. This room gives a bad energy. In fact, whole house gives off a negative vibe. Poor lighting through out the house, majority of the lamps are missing light bulbs The windows are missing curtains so morning is very bright No AC but rooms have ceiling-fans and tower fans which helps to cool it down Overall, stay was extremely uncomfortable.

This is an awesome rental home with plenty of room for 2-3 families. There is a full kitchen with…read moreall needed utensils, pots/pans, coffee maker, fridge, microwave and stove for your stay. Just bring your own food to cook if you don't want to eat out all the time. There are 4 bedrooms and 2 bathrooms. Lots of room for kids to run around. The balcony has ample space for get togethers and BBQs in the summertime. BBQ grill is provided- just bring your own charcoal. The view is of the lake in the morning is amazing. This is a trip worth taking. We will definitely make this one of our repeat family vacation spots every year!

We paid approximately $210 for 3 tickets to snow tubing and snow play. It took us about 30 minutes…read moreto arrive from our cabin and parking was easy as they had attendants to help facilitate. Check in was fast and everyone who worked there were incredibly friendly and energetic. Their welcoming attitude made the whole thing relaxing and fun. The tubbing line moved quickly and tubing itself was thrilling. Highly recommend!

This is just a partial review since we only tried the snow play area. Tickets were $25 per person,…read moreand the process was smooth with almost no wait. They're pretty thorough about checking waivers, which I appreciated for safety. The snow play space is small with a short slope, but they provide a bunch of plastic sleds, so it's still fun to mess around. I just wish tubing was included for the price. The staff was super welcoming and attentive, checking in on the area often. Overall a good time, especially for kids or a quick snow day activity.

"Another Great Stay at Cabin Oasis" We had my sister and her…read morefamily join us for our yearly visit to Lake Arrowhead. We've been vacationing in Lake Arrowhead for the past 3 years and staying at Cabin Oasis. The view of the Lake, the spacious deck and vaulted ceiling makes this place a great a weekend getaway. The kids enjoyed the outdoor ping pong, the billiard table in the game room and the local hiking trail. The rental cost is very fair in comparison to other cabins we have stayed for the amenities it has to offer. The rooms are comfortable and the kitchen is stocked with cooking utensils. Consider it your personal vacation cabin......we do!

We stayed at the cabin for my son's 16th birthday. I was pleasantly surprised! The game room level…read morewas perfect . Two futon beds and a bedroom gave the children plenty of room to hang out and have a good time. The beds had flannel sheets, so it was very warm at night. Plenty of space in the kitchen and it had everything we needed, minus the food of course. Having a bathroom on every level was great too. The weather was great, it was 70 degrees at the end of December! All in all great first time experience. The owner was very accessable, checking in and out was easy. My deposit was returned timely as well. What you see in the pics, is exactly what you get.

My family and I decided to take a trip to Lake Arrowhead and made the choice of this beautiful…read moreproperty. We were very happy with the helpfulness with and quick responses we received prior to our arrival. The home was in a perfect location near shopping, restaurants and literally right next to the lake. The interior was immaculate with beautiful furniture and linen. The patio was huge with all the amenities you could ask for. I've already passed on this location to others looking to stay on the mountain. When we decide to head back up the mountain we will certainly book with them again. Thank you, thank you, thank you!

From the owner: We enjoy helping people hear better! Free hearing tests and affordable hearing aid sales and…read moreservice.

Drove by this lot today when on my way to an artisan tour. This lot makes the whole town look…read morehorrible. It clearly belongs to Corum's Cabins, since the advertising is right on the fence. It also blocks the walkway along the street so you have to get into the street to walk to the other businesses.

My family and I have been coming up to Chris and Joni's for many years, they have been the most…read moregracious hosts and have became family to us. Their cabins are perfect, always clean, view of the lake and within a short walking distance to the lake where we like to fish, paddle board and boat. The hiking, biking is spectacular and after a full day it's nice to relax on their outdoor patio furniture. If we're too tired to cook we'll go to the malt shop and have fish 'n chips, hamburgers and an ice cold beverage. If you're considering a getaway book early, especially for the Independence Day festivities.

We've used Orange Cabins (Natalie and Alex) for over a year now and I honestly can't imagine doing…read morethis without them. For 20 years I've managed my own rentals (this is the first time I've used a company) and self management was brutal. You're basically on-call 24/7 because the second a guest can't figure out the hot tub, the WiFi, the lock, or decides the forest has "too many bugs," your entire evening is gone. ‍ What I appreciate most is that they actually treats this like a partnership. They care about the guest experience as much as I do, and they're insanely responsive. I'm on the message threads with guests, so I see how they handle things in real time. Professional, calm, patient, and never reactive, even when guests are being... let's just say "creative." One thing they said early on when we onboarded really stuck with me. They told me they intentionally say "our home" when talking to guests because they want guests to feel like they're staying with people who are personally invested in their experience, not some faceless management company. And honestly, it works. You can see it in the reviews. Guests constantly mention Natalie by name because they remember her. That says a lot. People don't remember automated customer service. They remember when someone genuinely takes care of them, and she really does. They've also helped me navigate permitting, operational stuff, and all the random homeowner stress that comes with having a rental in Arrowhead. Every time I call, they answer. Every question gets handled. I trust them completely, which is not a sentence I say lightly. And yes, I initially had the same thought everyone has: "Do I really want to pay a management fee?" After working with them, absolutely yes. Worth every penny. The biggest thing they gave me was peace of mind. I don't spend my life thinking about the house anymore. They also market properties on their own website, which brings in bookings we wouldn't have gotten otherwise. I basically see those as bonus bookings. Our reviews are 100% 5 stars, and a huge part of that is because of how they operate behind the scenes. I've recommended them to a ton of homeowners in Arrowhead at this point, and every single person comes back saying the same thing: "Oh thank god." Now I just go enjoy the mountain without any stress.

As a STR owner I needed a property manager who would take care of my property at the level that I…read morehad been. Unfortunately, despite the very high commission they charge, the OC did not accomplish that in my experience. They have much to improve upon. Edit: This had nothing to do with air conditioning Alex. This was consistent incompetence in handling simple tasks. And your rambling here about A/C in a vintage cabin in the mountains solidifies my experience.

We had the pleasure of staying at the Cozy Cottage in Lake Arrowhead for the Thanksgiving weekend…read more2018, it felt like home! The owners Maryann & Chuck Go above and beyond and making it feel like home, with all the extras that come with it. The Jacuzzi and fire pit were awesome and everything in there was labeled with instructions and directions of everything we needed to know. Stocked with movies, games, chargers, Bluetooth speakers and much more. We look forward to going back - Thank you Maryann!

Best Italian subs, pizzas, pasta, breakfast on the mountain! The breads are baked there daily…read more Friendly staff. New owners but same chef and quality food. Pasta and Pizzas are on Italian dinner menu starting at 4pm