This place is nowhere near a suite ambience. When we walked in, it smelled like bleach which made…read moreme think, oh good! They must really do a good job cleaning their rooms. I was sooooo wrong. ‍The desk had dust on top and the other counter was dirty as well. It had some kind of pink stuff on it, possibly make up. Luckily I had some clorox wipes and wiped a few things down. The shower turned on out of nowhere on its own as well and scared the s@&$ out of us. UPDATE: It turned off and on all night long. There was no way to turn it off. And also, we still don't have hot water from when I was told when I checked in, it would be running in a hour; it's been 3 hours since. UPDATE: We didn't have hot water at all. We weren't able to shower. The smoke detector was missing, and there was a hole in the ceiling. Please don't waste your money or time here. You will regret it.

Came up about 2 weeks ago, the gentleman at the front desk was very helpful, very friendly and…read morevery attentive to our needs. The room was nice and cozy , the frige and kitchen were an amazing addition to our suite. Coming back for sure !

Quick getaway to Big Bear for just a couple days. My stay here is just what I needed. Such a…read morebeautiful condo, with a great location. Easy access to the slopes and resort. And close to the fun shopping and great restaurants in the center of town. A lot of space and a wonderful, homey feel. Kitchen is stocked with anything and everything needed for a longer stay. Will be booking to come back with the grandkids and whole family next time. Something I can certainly look forward to.

What an amazing place to stay! Location, location, location. You are right in the middle of…read moreeverything and Snow Summit lifts are at your doorstep. The rooms are comfortable and well supplied with all the pillows and blankets you would ever need. The shower is amazing. Even has a coffee bar! After a fun filled day of Big Bear activites it was great to come back to the condo and enjoy a some time on the balcony or play games on the arcade.

GodMom wanted to celebrate her 70th birthday weekend with close fam and relatives. She handpicked…read morethis place for it and boy, did we have a great time! She reserved 6 cabins to fit her entire party, so fam pretty much monopolized the entire area. The bench and tables came in handy during feeding time. It's only a few seconds' walk to the lake, and if that's not your thing, there's also a well-kept pool available. There's a playground for kids as well. There are charcoal grills for use if needed. The cabins are dated and rustic, but that's just part of this place's character. It's fully equipped with everything you need - towels, soap, extra sheets and blankets included. The overall interior decor gave off a 70's-80's vibe. Not complaining - just describing it on a personal level. They should consider doing a few upgrades, though (hopefully without having to raise their rates!) PET PARENTS: Dogs are allowed but there is a fee. (I believe it was $35/night.) But it's the bonding and building family memories that I appreciated most. And this place was truly a good one to do it at. We had a wonderful time!

I had 9 separate cabins rented from June 15th to 21st for a family reunion vacation. We have been…read morerenting in Big Bear for over 50 years and this was our 2nd stay at Shore Acres Lodge. Our next trip will likely require 10 to 14 cabins. We love the rustic casual aspect of Shore Acres for our quickly expanding extended family. If a place is too nice, we worry about all the children running around. That being said, there are some clear maintenance issues that need to be addressed. There were issues with the plumbing. Shower heads that were split and sprayed out the side. Or the rain shower heads that are designed for higher water pressure, so they weren't very efficient. My personal cabin, 110 Lakefront needs new faucet canisters in the shower. It was nearly impossible to get a reasonable temperature. You had to tap the cold faucet in order to change the temp one way or another. It was too sensitive to turn. Many of the windows in various units didn't open at all or wouldn't stay open. Or the screens were damaged, allowing insects to fly in. This made it difficult to cool off the cabins in the evenings. 109 lakeside had a mini split A/C that didn't even work. The coffee maker in our unit 110 lakfront had not been cleaned and was full of old coffee. The new ceiling fans with lights have a setting that turns the lights on and off randomly. It's called an away setting for security purposes. The problem though is the remote isn't clear on how this is turned off and on. So, the lights were constantly turning on and off randomly forcing us to just not use the fan and light. The grassy area in front of 110 lakefront is the area where we like to all put out our chairs to relax together and look out at the lake while the kids play. This area has some deep ruts and trenches from vehicles driving through in the mud. It's since hardened causing a dangerous tripping hazard for everyone, especially the elderly. It needs to be tilled up and leveled or filled in with dirt. Some of these issues were addressed by maintenance, and some we just dealt with as we wanted to relax and not be inconvenient with maintenance. We also had a few nights where the swimming pool, and community barbeque area were taken over by employees and their families. I appreciate a company that values their employees. Though we were a large paying group and shouldn't be competing for space with the employees. For the most part our group is pretty chill, and we would have just accepted it for what it was. Though how the trip finished is really what has left a sour taste and moved me to leave this review. The power went out about 9pm the night before we checked out. The reason is totally understandable and acceptable. But the fact that Big Bear Vacation Rentals was aware of this before it happened and did not notify us so we could be prepared is not acceptable. Just having the chance to charge our phones before it went out. We had 36 people there with a lot of small children that were scared. And we had to pack up and get out that next morning without any power. I was asking about a later checkout with no responses. In fact, the responses I was getting were not even relevant to the questions I was asking. I have saved the whole text thread. Lastly, we had some family members who had forgotten items in three different cabins. This is ultimately their fault. Though it was very difficult to get through to anyone to report it. When I did get through, I was assured that items are always turned in by housekeeping and we would be notified. But days went by with no response. I had to keep asking about it. Ultimately I was just informed that nothing was found. I can see where one lost item didn't turn up, but 4 items just vanished? Where did they go? Ultimately, we love this location for our large family trips. But I'm stuck in the middle of upset family members who are now pressing me to find a different location. I'm hoping they calm down by the time I start to book again as I do love it there. I will say that the gentleman on location there during our stay was very friendly and helpful, though I can't recall his name. This Review was posted directly to Big Bear vacations, which responded in a very generic way. Were now approaching 3 weeks away and nobody has responded further. Since my future business isn't important enough to even warrant a phone call from management with an attempt to rectify these issues my family has urged me to take this public to inform others of potential issues they may incur.

Absolutely love this RV park! From the moment we arrived, first thing we noticed is the park is…read moreimmaculately clean and incredibly well-maintained everything from the grounds to the restrooms, showers and laundry room are very very clean. It's a secure and peaceful gated community where you can feel safe. The neighbors are friendly and respectful, which adds so much to the overall experience. Love the idea that there is a pet park and grass areas for our little furry family members. I really felt very comfortable knowing that property managers Maria and Jessie are truly outstanding--always attentive, proactive, and genuinely caring, from the time I first came to the park, until the time I left. You can tell they take pride in the park and the community. It's rare to find an RV park that feels this safe, organized, and welcoming. I highly recommend short or long term stays, this place is what an RV park should be! Thank you so much we really enjoyed our stay!

Well maria you wanted a review but I did not want to leave one because I don't have anything good…read moreto say . Lets start off by you're micro managing ways you have you're sister working there and also her husband you go around telling everyone how you're husband is in law enforcement and how you are known around there like " the little ninja " and all you do is look for ways of writing people up . I was not going to say this but you asking me why I don't have a woman coming to my rv is very personal also you told me how you can watch everything from you're cameras at home I think you're narcissistic definitely. Since your husband is Caucasian and he is in law enforcement he should send you to school so you can take a management class . Also you only rent to the race you like and if you can't be In there business you get rid of them for anything petty. You also claim you are kid friendly but you kicked a lady and her 5 kids out just because they were playing like kids do In the summer if I can give you a negative star I would . Everyone please stay away from this micro managed rv park . It's clean but that's it . Maria makes you feel like this is a jail that you are paying for . I have never been to a park where a manager (maria ) tells you I have been doing my rounds . I kept everything clean just like you said and you still told me I can stay even after you told me to leave I no longer can deal with your w narcissist attitude . Also you told me that you are not the owner and you should not be telling people you are . Every time you get in a jam you call you husband .im not the type but you will run into someone that's going to sue you . Especially after you asked me does it get lonely because you don't see a woman going into my rv . That's not appropriate for a lady that claims you are married to law enforcement.

If you are searching for rentals (vacation or full-time), Ted of Unique Mountain Rentals is the…read morego-to person. He got us into the perfect rental, took care of questions and concerns and aided us with local info. We highly recommend this business both for renters and owners seeking managers (the properties he shows are well-taken care of) and in fact, are asking Ted to help us in another relocation.

Horrendous experience . The property was exteremely dirty . The carpets were near black. There was…read morea dead rat in the bathroom. It looks like no effort was made to provide a happy experience

We recently stayed at Pine Mountain for a family trip during the holidays. We absolutely loved it…read more The property is stunning and extremely well maintained. It's a great place to maximize with a group. Every room is equipped with what you need to make your stay memorable.

This place is amazing. My husband and I had our small intimate wedding here about a month ago. 25…read morepeople in attendance, the alter was absolutely breathtaking. Fresh cut log benches set in stadium seating facing the alter which was overlooking Lake Arrowhead. You felt like you were floating in the clouds. The main house is beautifully decorated inside and out with a gorgeous outdoor fireplace and large deck where we had our reception. We had our first dance in front of the lit fireplace outside. More than enough room to sleep multiple people or even families. The guest house is huge and more than accommodated our family members plus there are two "tree houses" and a tee-pee on the property as well! All of them have electricity and beds. On top of the place being gorgeous, everyone was so nice and always made sure we had everything we needed. Always on call if you have a question or need anything. It was just perfect. We stayed for 5 days but honestly wished we would have stayed longer. Highly recommend Pine Mountain for your next family vacation, wedding or just to get away from the hustle and bustle of the city below. Thank you from the bottom of my heart for making our wedding so very special. It is something I will treasure always.

Great place to live nice and quiet everybody minds their own business and the people are very kind…read moreand understanding

I have lived here for almost a year now, I own a fifth wheel and rent is cheap and you are only…read morecharged for electricity. From the last reviews it sounds like they are from the last owners. The place is quiet, the neighbors are generous, you're surrounded by mountains, and the donkeys come and go... there is a gas station/convenience store right next door. There is a laundry room, and a basketball court inside the park. I have lived here before, and moved back. There is also a noise curfew to keep the park peaceful at night.

I just wanted to ride ride ride and that's exactly what I did by booking a place here. It's…read moreliterally closer to the slopes than Snow Summit's own parking lot. Located in between Summit's parking lot and Chair 2 All Mountain Express you don't need to worry about driving from a cabin and dealing with parking. These townhomes have multiple Airbnb units, I was fortunate enough to stay in one closest to Snow Summit, unit 82. It was a nice unit with all the amenities. Only con, the house cleaner did the bare minimal job.

We stayed in unit 36. The unit connected to another part of our party in unit 37, so we had a great…read moretime running back and forth! Parking was fantastic and easy - especially considering the ski slope parking lot was full. The unit has 3 bedrooms and our kids loved the bunk beds. It only took us about 3 minutes to walk to the ski slope, which was very convenient. Inside trimmings are pretty with a fun Big Bear theme. Clean unit too. Will return!