Have been coming to this location since they opened, and will forever continue to! Staff is amazingly friendly, drinks are always great, and I always leave happy. Have I gotten the wrong drink before? Yes, but it was a quick fix with no problems. One time I even found a new drink I like because of it! Has the wait been longer than I anticipated before? Yes, but it's because the line is super long or people are ordering a lot of drinks--things that are out of the employees hands. It's useless to get upset at things that you or they cannot control! Long lines happen because they're good. Overall? Great staff, great drinks. That's all you need to know! Will 100% continue to go here. read more

I have been to several dutch bros, and this one by far has the nicest and friendliest people. My favorite place to go, and the coffee is always made perfectly. read more

It's hit or miss here. I love Dutch Bros coffee, and this location is conveniently close to me, but some of the workers there suck, and a couple of times they've made my order wrong. They can be abrupt, don't follow instructions well, and then get defensive when the order is obviously wrong and has to be remade. Some people have allergies, and accuracy matters! Own your mistakes like the adult you are. It's your job to listen, follow directions, and not make the situation worse with a nasty attitude. I've been to many Dutch Bros locations over the years, and the staff are usually cool, friendly, and actually live up to the brand. As far as I know, Dutch Bros is known for being awesome, so it's disappointing to deal with people here who are clearly performing below average. The good workers there shouldn't have to deal with the bad ones dragging the place down. Weed out the rotten fruit!! read more

I ordered a cold brew with a splash of cream. What I got was a cup of iced milk. Had to brew coffee at home and add it to my milk. Should just take out coffee to the name with all of the non-coffee drinks on the menu. Staff was friendly at least. read more

When your family finds out you're at Dutch Bros, hopefully you have a friend to help bring it all home!! Delicious coffee drinks and creations! Very cheerful staff ready to get your order ready. Make this site your next coffee destination! Enjoy. read more

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Petter & Matt and Abigail sweet girl gave me great customer service i'll be going to work late right now and they gave me a great pick me up besides my coffee read more

Love Dutch. Best coffee around. I've gone to Dutch Bros all up the coast. GV always fast and friendly they are the best!

This Dutch Bros is always my favorite! Theyre always friendly and quick, and they always give my dogs the best bestest pup cups.

Exhausted but happy and needed some caffeine for my drive. The girls were so nice and hooked Simba up with a pup cup. read more

I used to like this location and tipped every visit. I recommend they close the second lane if they aren't ever going to honor the order that people come in. I waited on two people I was ahead of having their order taken. Someone even pointed me out that I had been waiting and the barista laughed it off and took his order anyways. It's not the first time the second lane has been a mistake on my part but this particular situation really rubbed me the wrong way. I've been having a terrible day and just wanted a pick me up, I decided to leave without ordering. On the bright side a 7-11 recently opened across the freeway! I got a medium slurpee, some candy and a meat stick for less than a single drink at Dutch bros. Cowabummer ¯\_(ツ)_/¯ read more

I have officially decided that I will no longer visit this Dutch Bros. They have made significant changes to how they prepare their Breezes, resulting in drinks that are no longer smooth. In my last four or five visits, I encountered icy drinks instead of the blended coffee beverages I expected. When I brought this up during a recent visit, I was told to ask for my drink to be hand-blended. Even after doing this, the drinks still resemble icees rather than the quality I used to enjoy. On my most recent visit, I documented the issue with pictures. When I returned the drink to show the baristas the noticeable separation and problems, one barista claimed she didn't see any difference. This response is unacceptable. I couldn't even drink my beverage because it was just a cup of ice. How can they look at the side-by-side photos I took and insist that these drinks are the same? It's clear they are not, especially given that they were supposed to be hand-blended. I am extremely disappointed with the quality of what is labeled as "Breezes," and the staff's inability to acknowledge the subpar nature of the product is quite troubling. I will not return to this Dutch Bros, and I will reconsider my loyalty to any other locations. We have spent a considerable amount of money here after switching from a different coffee franchise, but now I have serious doubts about the quality of what I'm receiving. Also, since there is zero accountability or ownership from the owner, I've already sent a letter to the company since I can not imagine any changes will be made just because of a review. Especially being read by baristas who can look at the two drinks and can't see any differences. After reading other reviews I noticed they just refer people to contact Customer Service without seeking out ways to improve their store and their failures. read more

Dutch Bros Coffee - Such an icy, unblended drink - Juice Bars & Smoothies Near Me - Grass Valley, California

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I don't know if I've ever had a bad DB experience, they're all awesome. This location was no exception. Always happy, always smiling, always eager to help. My drink came out correct, and quick. The location was clean and the staff was awesome. read more

As per usual dutch brothers doesn't care about customers. Selfish and not ashamed to ask for a tip. It's too bad because coffee is amazing. Service sucks at each location. Just spent 1 min venting. read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Grass Valley, California

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The new people at this Grass Valley location are so bad I have Ben so patient and they just don't get it at all 4 days in a row drink wrong and so so slow hope they can get it together soon .driving to Auburn to get good service is getting old read more

The kid who took our order may have been new. And was nice. We gave specific instructions since we can only have Sugar free. Ordered 2 lattes and 3 hot milks with flavor. It was a nightmare. They had to make the drinks over 3x. Girl who seemed to be a supervisor possibly at 6:00pm tonight was very unpleasant. No apologies no offer for anything. Just kept messing up. Honestly she seemed so mad at us vs. writing the order on a cup! They couldn't keep the drinks straight. In the end we definitely got full sugar lattes with all the toppings even though we said none. My husband got steamed milk and flavor no espresso. At least the kids all got the correct drinks. I will definitely not be back. We'll stick with our Auburn Dutch Bros. Where we get smiles and correct drinks. read more

Absolutely amazing people work at this Dutch bros. Very friendly, energetic, and polite every time I come! Place is always kept clean in, my order is usually under 5 mins unless it's piled up then maybe longer but rarely. My drinks are always made better than I think it's going to be made and taste so so delicious. Thank you to everyone there and to Dutch Bros for the awesome 9-11 drink! read more

I just had the most unpleasant experience here. This was my first time going to this location, and I have to say the two line drive through was very confusing. After being told by the young male employee taking orders to go into the right lane where there were no cars, we were confused on where to stop and merged with the second line. Another employee with short red hair wearing a bucket hat came out and began accusing us of intentionally cutting the other cars in line., which was not our intention at all. We offered to pull off to the side so that the other customers would be served first, which she demanded we do. No please, no thank you. No sense of customer service. After a few minutes she angrily came up to our car shoved the lattes into our car, and again accused us of cutting the line. When we tried to explain what had happened, she cut us off and would not let us speak. I have never experienced worst customer service, I can not believe she would speak to any customer like this. I was so offended that I indicated I would not be returning and she replied with "good, don't". We are so lucky to have a variety of welcoming coffee shops in Grass Valley with kind employees, and for that I would avoid this place at all costs. If you are in a mood for DutchBros, it would be worth a drive to Auburn. read more

Tried to get a beverage here today. Long line, so we walked up to place our order. We were told that it was going to be a while. Call me impatient but I'm not waiting for a $7.00 coffee. We went to another coffee shop. Disappointed. read more

There is this one worker named Pete who is super friendly and amazing. He made the Dutch bros experience a 10/10.

I am actually so disappointed with the customer service at this location I have never encountered an unfriendly Dutch worker not only did it make me consider not going to this location any longer but I actually wanted to address the rudeness, to add to it two out of three drinks got messed up. read more

Continue to be disappointed at this location. Tried the mobile order today for two simple drinks, wait was super long & drinks were not made to order like I specified on the app. Two drinks for almost $20 to not be done correctly read more

Kindness. I tell everyone I meet that I am disabled because I am slow. I mean a hundred percent there heart wise and intellect but everything comes out slow. Told the young woman at Dutch Brothers that I have brain damage, ordered and said I would be at the bench. She came out of the drive through with the drink and gave it to me. Actually slowing down and seeing the disabled is the kindest gift because we are people too and typically resplendent humans read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Grass Valley, California

I always go to this specific Dutch bros for their amazing service. Today 3/31/2025 I went at 6:00 pm to the walk up order window and was met with a short haired girl who seemed to be in a rush and not very friendly. She was obviously distracted with whatever she had going on because she got my order completely wrong and when I asked her why it was missing something she just said "thats how it is made and you have to request" but she got the order wrong and instead of fixing it she said that to me and that was that. Not very professional on her part. read more

I have been a lover of Dutch bros for so many years. I used to love their stamp program and getting new stickers on the 1st of the month. I have really though long and hard about writing this review. The employees are never outgoing and fun or have conversations with me like they always did in Auburn. They consistently give me blue strays if I decide not to tip. Im always very polite and treat the employees with the utmost respect, but I like to tip cash, and sometimes I don't have it on me. I miss the quality of employees that Auburn has, the ones here just aren't cool. read more

I am a regular to this stand and I have to say it's a great stop in the morning, afternoon or evening. They are busy and lines reflect that. they work hard to get the lines taken care of and they never force anyone to tip. This is an option. poor reviews have said they ask for a tip, they do not, they show you the board and you are able to choose if you'd like to tip or not. They are friendly, helpful and a good group of kids. I will remain a customer here because they care about those coming through. read more

It makes me sad when once again I visit this specific location on November 8, 2024 around 8am through the drive thru and once again the server decided to skip the lines and pick and chose which cars to take orders from. As an avid Dutch consumer and supporter, I've never experienced such trash service at any other location than I do specifically at this Grass Valley location. It's obvious that after my last discussion with corporate that nothing has changed to improve their customer service. Wish I could start giving this location negative stars. Do better read more

Yesterday, my family had to put down our beloved dog of almost 17 years. We had a memorable day plan that started with a trip to Dutch Bros in Grass Valley to get our dog a pupuccino. The girls working in the morning made it such a special trip. They talked with us and our dog, Shellbey. They gave us a special discount, gave us stickers, and made "the best pupuccino ever"! Our girl loved it and they helped to make her last day on this Earth so very special. Thank you DB Grass Valley! read more

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Aren't frozen drinks supposed to be frozen? My frozen mocha was a watery, unfrozen mess, I had to request whipped cream, which they were incredibly stingy with. Not one person was friendly, either, which surprised me at Dutch Bros. Worst $7 I've ever spent. read more

Went to Dutch Bros in Grass Valley to get a cappuccino my machine at home wasn't working and I got 2 sips out of a $6 medium coffee it's not supposed to be just foam and espresso it's steamed milk and espresso read more

I don't know why people go here, the coffee stinks. Never again will I spend 6 bucks on a big glass of bean flavored milk.

So I ordered regular coffee with creamer and sugar and I wait 15 minutes every one getting drinks before me , I ask them they told we don't know your order I said just coffee , and he not looked the order give me coffee no creamer no sugar they massed up my coffee , worst service , just give more attention read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Grass Valley, California

Glad that GV finally has a Dutch location :) this one is fairly new so I hope everyone stays kind and patient with the baristas as they adapt to their new location. Great drinks, great service, will be back! read more

The kids spend way to much time chit chatting!!! Can't seem to get the "flow" of the 2 lanes synced

Giuseppe hands down best customer service!!! Knows all his flavors and coffees and actually games you up on what to order!

I went to the Dutch brothers in Grass Valley and was waited on by someone with no mask on. California currently has a mask law. I am 70 with a full head of gray hair. But more critically, because of Covid, I am currently the sole caregiver for my very at-risk disabled daughter. During the most severe outbreak yet, this employee was not only unmasked but going up to cars and kneeling right in the window where she would speak to people. The complete cluelessness was incredible. Who's training and supervising these employees? read more

I come through everyday and everyday get the same great service and drink since opening day thank you Dutch bros

99% of the time everything is fantastic from service to coffee. I love Dutch bros! Yeah somedays we all have a bad day and can't do everything right. But those carmelizers seem to always hit the spot. Extra Carmel please!! read more

Drinks are consistently good and flavorful. Friendliest staff around and efficient! I appreciate staff giving suggestions when I'm not sure what I want read more

With an allergy to most fake sugars and dieting I decided after 6 months of not going to Dutch Bros, I needed to have a yummy coffee today. Pulling into our towns drive thru, the line was several cars deep and there were a couple ppl out taking orders. Not knowing what they have that i can drink and telling her of my allergy, she brought out the bottle of sugar free flavoring to make sure there was nothing to cause a negative allergy reaction. The suggestion that she surprise me with a yummy drink that would fit my needs was terrific. She made me a completely delicious iced coffee that reminded me of what I have been missing in my daily routine. Thank you to the woman in the window as well as the ppl taking orders and making coffees and taking the time to please patrons and drinks that are perfect for each individual. read more

Not that great for the price and I waited in the drive through for an hour. I'm not even exaggerating here. It was about 10 to 15 minutes per car to get a drink. Never again. read more