Horrible customer service. The workers were holding up the line talking to a car throwing straws back and forth from the car to the window to pay. They held up the line doing that for a good 10 minutes. JUST RIDICULOUS! I wish I didn't have to give a star read more

I've been going to Dutch Bros for years. But this location on how they do the lines horrible. How my visit last week waiting in line for almost 30 minutes. Used my points on the app to get a large drink. And to get to the window my order was wrong. So I had to park and waited another 25 minutes because it was packed that day. Total wait time 45 minutes for one drink. On top of that they did not return all my points back . I didn't want the drink anymore I was late for my appointment. Wasted whole hour for nothing in this location... read more

Iggy was supper helpful and supper friendly while taking our order!! He recommended drinks and both were amazing definitely getting next time!! Supper friendly with our dog Max and supper outgoing!! Amazing service and amazing personality and i hope he gets the recognition he deserves! Thank you for the recommendation Iggy :)) read more

This place gets my order wrong 99% of the time. And they are sooooooo slow. Would not recommend.

Staff too busy socializing with other employees in the line to actually do their job and make drinks for them. Pretty sure I've been held captive in the drive thru for a good 15 minutes behind them while they continue to socialize at the window after they decided to order even more drinks. The drink I ordered wasn't even as good as it usually is. Probably never going to this location again. read more

Absolutely my new fave coffee place! Tried the newest flavor and it did not disappoint! read more

Dutch Bros Coffee - Cookie Dough Cold Brew - Juice Bars & Smoothies Near Me - Modesto, California

I wish I could give you guys a 0 star worst service I've ever gotten here and I shop here every week lady with blue hair pig tails ignored me when I was trying to get my order taken and blonde girl both ignored me sadly I didn't get either of their names and they both walked past me I'm never coming here again! Worst place to come for service read more

I go quite a bit and today I was very disappointed!! I asked for a lg passion fruit, watermelon lemonade, shich I've had before. Initially the girl brought me out a drink that looked like green water and she had no idea what my order was supposed to be, so I had her take it back. Less than a minute later she came back with a drink that looked like same drink but now it was very light pink and when I tasted it there was barely any flavor. I drove up to window letting girl know my drink was not right, she turned to girl behind her who said well tell her it's right. So for a few minutes I argued with these girls that my drink had no flavor and I wanted the correct drink made. Girl behind her was like what does she want it sweeter? That's not what she ordered, basically they refused to remake drink for me so I just left. Apparently these employees didn't read the Dutch Bros policy!! For me this is strike one!!! read more

Dutch Bros Coffee - This was supposed to be my Passion fruit, watermelon lemonade - Juice Bars & Smoothies Near Me - Modesto, California

I HATE to do this, because I absolutely LOOOOOVE DUTCH BROS! This is the ONLY location I go to! However, with that said, this location really really sucks when it comes to some things....the site is disgusting!!!!!! There is shit all over the ground outside everywhere, (which could be power washed at least once a week.) There's graffiti on the columns and tables and none of it gets addressed or cleaned (so I have ever noticed)!!! And I go, roughly, every other day. There is trash ALL OVER the walk up line area and within the bushes/shrubs. It flat out looks like trash and is uncared for. Also, it's extremely frustrating when you walk up hoping to be made a priority and they don't prioritize walk ups at all!!!!!! You would think for those people who take the time to park their car, battle with that parking lot, and stand in line to wait for their coffee would be prioritized slightly more than the people that want to stay in their car and go through the drive-through line. I love the staff, they are always extremely polite and helpful and some remember your order. There are also those times when I have gone and there have been maybe 4 people ahead of me in line but somehow I have waited for up to 45 mins before for my 1-2 coffees! Maybe there should be an adult manager for ea. shift. It would be great if some things could be taken into consideration since the location is basically brand new it's only been in Modesto for about a year maybe two and it already looks the way that it does. read more

I try to get a different drink every time I stop by in an attempt to get through the ever evolving menu options. My current spring favorite is an iced Kicker. Each time I have been impressed by the quality of the beverages but BLOWN AWAY by the outstanding service the staff provides. My most recent visit was a week ago when my boyfriend and I decided to bring our dog along to get his last pup cup, it was unfortunately the day he was getting euthanized. When the staff found out they went above and beyond for our pup to ensure he felt loved and even comforted us as we cried. A huge thank you to the crew for adding a bit of sunshine to one of my darkest days. I will be coming by with donuts the next time I visit! read more

Had a wonderful server I believe was name Nicole that provided excellent service. The rest of the crew was friendly and upbeat and made my experience so much better. Thank you for brightening my day y'all! read more

I come here everyday and sometimes the line is long but I always stay. They are very personable and there is just a family atmosphere. I've had multiple customers pay for my drink for no reason. And most recently I've had a worker pay for my drink he's said I looked gloomy and hoped I had a better day. These people are doing it right. Always feels like friends. Thank you read more

The young man name Dylan took my order. He was super friendly,cute and professional. He helped me find the perfect drink that day. He deserves a big Raise! read more

Dutch Bros Coffee - Kicker - Juice Bars & Smoothies Near Me - Modesto, California

25 mins for 1 drink? I know it's a bunch of kids working here but dang that can't be the standard to get a drink out. Mind you it wasn't made how I ordered it. Nice people but man it's going to rough going back for a 3rd time unless I find a way to cut time before going to work. Also to this new generation man find something else to do then sit around and drink caffeine at night you look weird 2 stars for the nice people. read more

Line took 35 minutes, wish I was exaggerating. Staff also seems like they hate their job.

Went on a Fri @ 10am, totally lucked out w only 4 cars in front of me. Customer service was super friendly and patient. Tried a double chocolate cold brew and chocolate chip muffin top. One word- YUM! Both were delicious. Plus, the muffin top was chilled; we prefer cake that way so a bonus! Double bonus- the Easter bunny made an appearance! Nice treat to start the weekend! read more

IM SO HAPPY WE FINALLY GOT ONE. The workers are super sweet and the espresso is smooth.

I waited about 30 minutes for a large drink that was literally half full... I asked for a Large Electric berry with light ice. When she gave me the cup it was empty on the top half. I made a comment about it and she said they aren't allowed to add anymore of the Rebel in it which is fine but why not add extra of the rest of the stuff? I paid like 7$ and you feel obligated to tip before hand cause they are watching you so including that for half a cup of apparently just Rebel. I'll stick with my Starbucks. Never fail me. read more

These young kids hustle, very friendly and courteous. No matter when I go I get the same service. I wish it was near Salida so I could go every day. read more

It literally took FOREVER!!!!!!!!!!! why does it take 30 minutes to order and make one coffee? this was a mistake to come here instead of starbucks.... it's also in the worst location on McHenry Ave . They are only making drinks, how is it possible it takes so long!!!!! read more

We finally have a Dutch Bros in the 209! Good drinks, fast service and clean location. Only downside is that they accept just digital payment. read more

If we could give them no stars, we would. The employees seem more concerned about chatting with their friends than taking care of their customers. We literally saw one employee who was supposed to be taking orders spend over 10 minutes BSing with a car, taking photos, and throwing gang signs. This will be the first and last time we have visited this location. We have been to Dutch Bros all over California, and this one has hands down the worst customer service and worst service time for both taking and getting the orders. We waited at least 45 stuck in the line, 25 before our order was taken and another 15 before we received our order. The only good thing is they didn't mess up the order. However, the quality of the drink is mediocre at best compared to other locations. read more

Great coffee like the service like the different coffees they have to offer hot / cold always happy to back for more coffee

I went today great customer service .Loved the customer service I didn't know it was free today tho I paid read more

Still the slowest Dutch Bros ever. Plan on being in the drive through for a very long time.

The drinks were good but there was a blonde skinny girl with long nails who tipped themselves without asking me if I'd like to leave a tip and tipped herself the max amount I know because I came here yesterday and the person asked for a tip and I got the same drinks as yesterday should've been 11 dollars with tip came out to 13 I am all for tipping when the service is great but not telling me my total and then tipping yourself the max amount is unacceptable. Teach your people not to steal from others if you want to continue having a good reputation. read more

I've been to this location a couple times, but today really stuck out! It was my birthday 5 days ago, but used my birthday reward today. When I got to the window to get my drink, the girl was super nice and excited for my birthday! She asked if they could sing happy birthday and they all did for me! It was very sweet especially considering my birthday wasn't even today, but 5 days ago and they still made me feel special. I didn't get her name, but the girl at the window was the sweetest! read more

Great tasting coffee, just the right strength, and not too sweet! This location will be seeing me a lot, all time favorite coffee right here! read more

Coffee is good but need to figure out the drive thru situation a bit more efficiently. There are two lines that convert into one and every-time I've gone they always let other cars that are there after me go ahead of me. For the amount of time one has to wait I don't think that's fair. read more

If I could give them 10 stars just based off their customer service, I would! First time there, me and my sister are from San Jose and everyone talks about it over there so we had to give it a try. The coffee is super good and the guy getting our order was super informative and answered all of our millions of questions. And the girls making and handing off drinks were super friendly and just so awesome! Next time we're in town, we're definitely stopping by there before we get to our destination and on our way home! read more

I love this DB location. Jovana has taken several of my orders and she's always super friendly and sweet!

Stopped here before a road trip this weekend. My drink was absolute shit. The wait was longer than usual for only 5 cars on line.. why you may ask? Because the girls who work here only care about gossiping with their coworkers. Not to mention the car infront of us was only handed a cup of water & stayed at the window for an extra 5 minutes talking to the girl at the window. By the time I got my drinks, they were all watered down. HORRIBLE customer service!! read more

Come on guys really? Two lines just to have some idiot cut u off when you've been waiting 15 mins. People have no common sense id rather just take my money elsewhere read more

It was my first time going to Dutch Bros and the employee working the drive thru was very friendly and gave me my first drink on the house! The cashier also had a contagious and vibrant energy that made you feel welcomed. All in all, 5 solid stars!!! read more

Love going here for a drink. The staff is super sweet and always helpful. It's a fun little coffee stand and I enjoy chatting with the bubbly staff as much as I enjoy my coffee. Allie is always chipper and friendly. Lines can be long but it depends on the time of day. Still I don't mind since it's a fun environment. read more

I've been to this location multiple times. It comes down to one thing that breaks this location to the way it is; customer service. To preface, every interaction with an employee I've had has been pretty good. Very friendly and ensure a positive attitude in exchange with the customer. However this is also they're downfall. Out of curiosity my partner and I pulled over and checked out their location at the window rather than the lengthy drive thru. We witnessed multiple employees outside seemingly there to pet a dog while traffic from the location blocked multiple intersections. As soon as we got to the window the person greeting the customers starts having a conversation with the people trying to place an order; they knew each other it seems. While I think their customer service is great, it's seemingly their downfall and needs to be fixed in order for this location to thrive. read more

I've Been hearing a lot of good things about Dutch bros. Coffee. Had to see if this place lives up to the hype. I had my first Dutch bros americano at this new location. Great coffee! Fast moving line and service was friendly and prompt. Been here a few times now, the only thing about Dutch bros that bothers me is how they basically make you feel like you have to leave a certain amount for a tip. After you pay for your order, the cashier's flip their little tablet over and ask you how much you'd like to leave for a tip, it has three options you get to choose they feel is appropriate to leave as a tip or you can choose your own amount. Now don't get me wrong I'm all for tipping, especially if the server is going above and beyond. However; the cashier just takes your order and ask how much you will be leaving for a tip. Friendly service although asking the customer how much they will be leaving for a tip is Very rude and pushy. But they do have some great coffee! read more

This place has amazing customer service! Ashlin was the nicest barista I've come across in a long time! This location currently does not except cash due to Covid and all I had was cash she said no problem drinks are on us today!! She was so nice definitely hook me up definitely deserves a raise maybe even a promotion ! read more

Eeeeeeeeekkk! How on earth did I not know Dutch Bro's was coming to town!!! I've been going out of town to Turlock's newly opened location.... and the lines are RIDICULOUS!! I guess Mchenry ave now has a NEW reason to take a drive to!! Can't wait to try more options from their menu. It'll be a change from Starbucks read more

Are your looking for an establishment that can provide you a nice refreshing drink after a night out on the town? Then this dutch bros will satisfy all your needs and more!! Their drink making crew has the nicest and most reliable baristas you will ever meet. one man in particular name Giovanni went above and beyond to show me and my colleagues the wonders of blended water and I can certainly say, it forever changed my life for the better. read more