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    Dutch Girl Cleaners

    3.5 (14 reviews)
    Open 7:00 am - 7:00 pm

    Services - Dutch Girl Cleaners

    Clothing alterations

    Clothing mending and repair

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    Bleeding pocket (L)

    Well I hate to do it, especially to small local business's but there's not many options available when a company does something kinda crappy with not much accountability. We dropped off a pink coat with a leather trim around the pockets. It was made clear the coat had a leather (or like material) trim around the pockets and was assured that it wouldn't be a problem. Got the coat back and the leather trim's color bled around the pocket area (making it look like it came into contact with muddy water). They said they would re-clean it but that they would also have to remove the trim and then sow a new trim on after. However, because we warned them of the leather and still ended up with a stained jacket, we justifiably weren't feeling very confident in the outcome of their work (nothing personal but we wanted to play it safe). Due to this we were wary on allowing them to physically take apart the coat and re-assemble it, so we decided against this. Instead we just said "It's okay, no big deal" and just asked that we not have to pay (receive a refund), as we paid 20$ for a clean coat, and instead received one dirtier than it went in. Which feels like a justifiable request. Unfortunately they said they don't do refunds and that they will only physically correct the mistake, which is a nice option to give your customers...but as a stand-alone option is not very practical or convenient/friendly to your customers. So basically long story short we paid 20$ to have our coat dirtied, instead of cleaned. You would think if you bring the coat the be cleaned, and it comes back dirtier you wouldn't have to pay, but again...no refund policy. I'm giving this place two stars for this encounter instead of one because the woman at the counter was still very polite (they're not mean people, theyre very nice) and we've come here before and had no problems, but still this was pretty crappy. I would understand having that policy for some scenarios where the customer is trying to be predatory but this just wasn't one of those cases. So I feel obligated as well as justified in leaving this review

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    2 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    7 years ago

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    7 years ago

    Great place and friendly staff. This is where I go to have my laundry washed and after two years I've had all my socks returned.

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    8 years ago

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    9 years ago

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    10 years ago

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    10 years ago

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    7 years ago

    They did a terrible job on a simple fix. Then she charged me double. The counter lady is a crook

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    9 years ago

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    Ask the Community - Dutch Girl Cleaners

    Are they still open? It states they are open in Sunday but were closed today.

    Still open today, Thursday at 750pm.

    View All 2 Questions

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